Customer Billing Ops
affaan-m/ECC
Operate customer billing workflows such as subscriptions, refunds, churn triage, billing-portal recovery, and plan analysis using connected billing tools like Stripe.
A skill your agent uses to manage workflows, compliance, and measurement for customer references.
Apache-2.0Auto-check passed
Install Reference Ops
$ npx skills add gtmagents/gtm-agents --skill reference-ops -a claude-codeProject install by default; add -g for ~/.claude/skills/.
$ gh skill install gtmagents/gtm-agents reference-ops --agent claude-codeProject scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).
$ git clone --depth 1 https://github.com/gtmagents/gtm-agents.git skills-src && mkdir -p .claude/skills && cp -r skills-src/plugins/customer-advocacy-orchestration/skills/reference-ops .claude/skills/reference-ops && rm -rf skills-srcUse ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.
Claude Code skills documentation · loads skills from .claude/skills/
Install the "reference-ops" agent skill from https://github.com/gtmagents/gtm-agents/tree/main/plugins/customer-advocacy-orchestration/skills/reference-ops into .claude/skills/reference-ops/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "reference-ops", then confirm the skill loads.Claude Code copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$skill-installer install https://github.com/gtmagents/gtm-agents/tree/main/plugins/customer-advocacy-orchestration/skills/reference-opsType this inside Codex. $skill-installer <name> installs a curated skill from openai/skills. The installer writes to $CODEX_HOME/skills (default ~/.codex/skills). Restart Codex if the skill does not show up.
$ npx skills add gtmagents/gtm-agents --skill reference-ops -a codexProject install goes to .agents/skills/; add -g for ~/.codex/skills/.
$ gh skill install gtmagents/gtm-agents reference-ops --agent codexProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/gtmagents/gtm-agents.git skills-src && mkdir -p .agents/skills && cp -r skills-src/plugins/customer-advocacy-orchestration/skills/reference-ops .agents/skills/reference-ops && rm -rf skills-srcUse ~/.agents/skills/ instead of .agents/skills for a personal install.
Codex skills documentation · loads skills from .agents/skills/
Install the "reference-ops" agent skill from https://github.com/gtmagents/gtm-agents/tree/main/plugins/customer-advocacy-orchestration/skills/reference-ops into .agents/skills/reference-ops/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "reference-ops", then confirm the skill loads.Codex copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add gtmagents/gtm-agents --skill reference-ops -a cursorProject install goes to .agents/skills/; add -g for ~/.cursor/skills/.
$ gh skill install gtmagents/gtm-agents reference-ops --agent cursorProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/gtmagents/gtm-agents.git skills-src && mkdir -p .cursor/skills && cp -r skills-src/plugins/customer-advocacy-orchestration/skills/reference-ops .cursor/skills/reference-ops && rm -rf skills-srcUse ~/.cursor/skills/ instead of .cursor/skills for a personal install.
Cursor skills documentation · loads skills from .cursor/skills/, .agents/skills/, .claude/skills/, .codex/skills/
Install the "reference-ops" agent skill from https://github.com/gtmagents/gtm-agents/tree/main/plugins/customer-advocacy-orchestration/skills/reference-ops into .cursor/skills/reference-ops/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "reference-ops", then confirm the skill loads.Cursor copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gemini skills install https://github.com/gtmagents/gtm-agents.git --path plugins/customer-advocacy-orchestration/skills/reference-ops--scope user (default) or --scope workspace; --path is the subfolder of the repo that holds the skill; --consent skips the security confirmation prompt.
$ npx skills add gtmagents/gtm-agents --skill reference-ops -a gemini-cliProject install goes to .agents/skills/; add -g for ~/.gemini/skills/.
$ gh skill install gtmagents/gtm-agents reference-ops --agent gemini-cliProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/gtmagents/gtm-agents.git skills-src && mkdir -p .gemini/skills && cp -r skills-src/plugins/customer-advocacy-orchestration/skills/reference-ops .gemini/skills/reference-ops && rm -rf skills-srcUse ~/.gemini/skills/ instead of .gemini/skills for a personal install, then run /skills reload.
Gemini CLI skills documentation · loads skills from .gemini/skills/, .agents/skills/
Install the "reference-ops" agent skill from https://github.com/gtmagents/gtm-agents/tree/main/plugins/customer-advocacy-orchestration/skills/reference-ops into .gemini/skills/reference-ops/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "reference-ops", then confirm the skill loads.Gemini CLI copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gh skill install gtmagents/gtm-agents reference-opsInstalls for Copilot at project scope by default; add --scope user for a personal install. Preview a skill first with gh skill preview. Needs GitHub CLI 2.90.0 or later (public preview).
$ npx skills add gtmagents/gtm-agents --skill reference-ops -a github-copilotProject install goes to .agents/skills/; add -g for ~/.copilot/skills/.
$ git clone --depth 1 https://github.com/gtmagents/gtm-agents.git skills-src && mkdir -p .github/skills && cp -r skills-src/plugins/customer-advocacy-orchestration/skills/reference-ops .github/skills/reference-ops && rm -rf skills-srcUse ~/.copilot/skills/ instead of .github/skills for a personal install. Commit .github/skills so cloud agent and code review can use it.
GitHub Copilot skills documentation · loads skills from .github/skills/, .claude/skills/, .agents/skills/
Install the "reference-ops" agent skill from https://github.com/gtmagents/gtm-agents/tree/main/plugins/customer-advocacy-orchestration/skills/reference-ops into .github/skills/reference-ops/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "reference-ops", then confirm the skill loads.GitHub Copilot copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add gtmagents/gtm-agents --skill reference-ops -a opencodeOpenCode documents no install command of its own. Project install goes to .agents/skills/; add -g for ~/.config/opencode/skills/.
$ gh skill install gtmagents/gtm-agents reference-ops --agent opencodeProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/gtmagents/gtm-agents.git skills-src && mkdir -p .opencode/skills && cp -r skills-src/plugins/customer-advocacy-orchestration/skills/reference-ops .opencode/skills/reference-ops && rm -rf skills-srcUse ~/.config/opencode/skills/ instead of .opencode/skills for a personal install.
OpenCode skills documentation · loads skills from .opencode/skills/, .claude/skills/, .agents/skills/
Install the "reference-ops" agent skill from https://github.com/gtmagents/gtm-agents/tree/main/plugins/customer-advocacy-orchestration/skills/reference-ops into .opencode/skills/reference-ops/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "reference-ops", then confirm the skill loads.OpenCode copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
Facts
- Skill name
reference-ops- GitHub stars
- 413
- Used in
- 2 other repos
- Token cost
- ~312 tokens
- SKILL.md length
- 143 words
- Files
- 1
- Skills in repo
- 127
- Repo updated
- First seen
- Licence
- Apache-2.0
At a glance
A skill your agent uses to manage workflows, compliance, and measurement for customer references.
- Works in 5 steps: Request Intake – standardize forms,… → Matching Logic – map requests to… → Logistics & Compliance – schedule calls,… → …
- Manage workflows
- SKILL.md covers When to Use, Framework, Templates and Tips
- Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md
What it does
Reference Ops is an agent skill from gtmagents/gtm-agents. Use to manage workflows, compliance, and measurement for customer references.
Its SKILL.md is about 310 tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.
The repository describes itself as: Production-ready collection of GTM agents and specialized skills for claude code. Covers sales, marketing, customer success, and revenue operations workflows. The licence is Apache-2.0.
When your agent uses it
- Manage workflows
- Measurement for customer references
Example prompts
- “/reference-ops”
Workflow steps
5 steps, taken from the first numbered list in SKILL.md.
- Request Intake – standardize forms, qualification criteria, and SLA expectations per deal stage.
- Matching Logic – map requests to advocates by persona, industry, use case, language, and availability.
- Logistics & Compliance – schedule calls, provide briefing docs, capture approvals, and log NDAs.
- Post-call Workflow – collect feedback from both parties, update CRM entries, and issue rewards.
- Analytics & Governance – monitor utilization, fatigue thresholds, and gaps by segment.
What it can do on your machine
Read from SKILL.md and the folder at commit 78e0419. It shows what the files ask for, not the result of running them.
Tool permissions
Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.
From allowed-tools in the SKILL.md frontmatter.
Runs code
No scripts in the folder and no shell commands in SKILL.md.
From the folder's file list and the shell code blocks in SKILL.md.
Network
No URLs in SKILL.md.
From URLs in SKILL.md, links to its own repository left out.
Credentials
Names no API keys, tokens, secrets or passwords.
From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.
Context cost
Reference Ops loads about 312 tokens when it runs. Until then it costs about 23 tokens; SKILL.md has 143 words of instructions outside code blocks.
Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.
Safety
Auto-check passed
The automated check found no risky patterns in SKILL.md.
Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.
SKILL.md
The full file from gtmagents/gtm-agents at commit 78e0419, republished under its Apache-2.0 licence (© gtmagents). 143 words, ~312 tokens.
Download SKILL.mdSave it as
.claude/skills/reference-ops/SKILL.md (or your agent's skills folder).- name
- reference-ops
- description
- Use to manage workflows, compliance, and measurement for customer references.
Reference Operations Skill
When to Use
- Running reference matching, scheduling, and follow-up processes.
- Auditing reference utilization, fatigue, and consent records.
- Reporting on advocacy impact for sales leadership.
Framework
- Request Intake – standardize forms, qualification criteria, and SLA expectations per deal stage.
- Matching Logic – map requests to advocates by persona, industry, use case, language, and availability.
- Logistics & Compliance – schedule calls, provide briefing docs, capture approvals, and log NDAs.
- Post-call Workflow – collect feedback from both parties, update CRM entries, and issue rewards.
- Analytics & Governance – monitor utilization, fatigue thresholds, and gaps by segment.
Templates
- Reference request form template.
- Matching matrix (request attributes → advocate tags).
- Follow-up checklist and feedback survey.
Tips
- Integrate with CRM to auto-create tasks and close the loop with reps.
- Flag overused advocates and rotate in new voices regularly.
- Share monthly scorecards with GTM teams to highlight wins and needs.
© gtmagents, Apache-2.0. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file
Files
Just SKILL.md in plugins/customer-advocacy-orchestration/skills/reference-ops of gtmagents/gtm-agents.
Open the folder on GitHubat commit 78e0419
Used in 2 other repositories
We found 3 copies of this SKILL.md (exact, near-identical or edited) in other folders, from 2 other GitHub owners. This page covers the copy in gtmagents/gtm-agents, which our catalogue first saw on October 7, 2026.
Compare with similar skills
Reference Ops next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.
| Skill | Stars | Used in | Tokens | Auto-check | Licence | Repo updated |
|---|---|---|---|---|---|---|
| Reference Ops this skillgtmagents/gtm-agents | 413 | 2 repos | ~312 | Automated safety check: Pass | Apache-2.0 | |
| Customer Billing Opsaffaan-m/ECC | 275k | 2 repos | ~1.1k | Automated safety check: Pass | MIT | |
| Customer Billing Opsaffaan-m/ECC | 275k | — | ~629 | Automated safety check: Pass | MIT | |
| Customer Billing Opsaffaan-m/ECC | 275k | — | ~413 | Automated safety check: Pass | MIT | |
| Paddle Cross Ecosystem Custom OpPaddlePaddle/Paddle | 24k | — | ~883 | Automated safety check: Pass | Apache-2.0 | |
| Customizeanthropics/claude-for-legal | 9.6k | 4 repos | ~1.2k | Automated safety check: Pass | Apache-2.0 |
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Questions about Reference Ops
What does Reference Ops do?
A skill your agent uses to manage workflows, compliance, and measurement for customer references. Reference Ops is an agent skill from gtmagents/gtm-agents. Use to manage workflows, compliance, and measurement for customer references.
When should I use Reference Ops?
Reference Ops fits situations like: manage workflows; measurement for customer references.
How do I install Reference Ops in Claude Code?
Run `npx skills add gtmagents/gtm-agents --skill reference-ops -a claude-code`. Or copy the skill folder (plugins/customer-advocacy-orchestration/skills/reference-ops in gtmagents/gtm-agents) into .claude/skills/reference-ops in your project. Claude Code loads it when a task matches its description.
How do I install Reference Ops in Codex?
Run `npx skills add gtmagents/gtm-agents --skill reference-ops -a codex`. Or copy the skill folder (plugins/customer-advocacy-orchestration/skills/reference-ops in gtmagents/gtm-agents) into .agents/skills/reference-ops in your project. Codex loads it when a task matches its description.
Can I use Reference Ops in Cursor, Gemini CLI or GitHub Copilot?
Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add gtmagents/gtm-agents --skill reference-ops -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/reference-ops, .gemini/skills/reference-ops, .github/skills/reference-ops and .opencode/skills/reference-ops in your project.
What does Reference Ops need to run?
SKILL.md names no scripts, command-line tools or credentials: Reference Ops is instructions for the agent only.
Does Reference Ops access the network?
SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.
Is Reference Ops safe to install?
Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.
What licence does Reference Ops use?
Reference Ops is published under the Apache-2.0 licence (the repository's licence). It allows redistribution, so the full SKILL.md is shown on this page.
How many tokens does Reference Ops use?
About 312 tokens (SKILL.md is roughly 1.2k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.
What are the alternatives to Reference Ops?
Skills that share tags, products or a category with Reference Ops: Customer Billing Ops (affaan-m/ECC, 275k stars), Customer Billing Ops (affaan-m/ECC, 275k stars), Customer Billing Ops (affaan-m/ECC, 275k stars) and Paddle Cross Ecosystem Custom Op (PaddlePaddle/Paddle, 24k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.
Who maintains Reference Ops?
gtmagents (a GitHub user) maintains it in gtmagents/gtm-agents, which has 413 GitHub stars. The repository holds 127 skills in this directory. The repository was last updated on April 3, 2026.
Source: gtmagents/gtm-agents on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.