This skill gives a five-part framework for lining automation up with where an account sits in its lifecycle. You define the stages (awareness, activation, adoption, expansion and advocacy, adjusted to the business), list the signals that move accounts between them, set how many touches each stage gets and through which channels, write an SLA matrix with entry and exit criteria, owner, response time and success metrics, and reserve slots for experiments.
The text includes templates for a lifecycle heat map of stage against metric and automation coverage, an SLA worksheet, a journey backlog board, a KPI guardrails sheet and a weekly status packet. Tips include limiting simultaneous journeys per contact, adding manual checkpoints for high-touch segments, locking KPIs before building and pairing each automation change with a rip-cord procedure. A five-stage campaign blueprint for larger GTM initiatives opens with briefing and alignment, then architecture.