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Agent skill

Telephony And Conferencing

by cbrock84 in cbrock84/headcount

Runs voice and meeting infrastructure — phone systems and numbers, emergency calling obligations, conference rooms and their AV, call recording and its retention consequences, and the porting that…

MITAuto-check passed

Install Telephony And Conferencing

skills CLI
$ npx skills add cbrock84/headcount --skill telephony-and-conferencing -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install cbrock84/headcount telephony-and-conferencing --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/cbrock84/headcount.git skills-src && mkdir -p .claude/skills && cp -r skills-src/plugins/it-operations/skills/telephony-and-conferencing .claude/skills/telephony-and-conferencing && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
telephony-and-conferencing
GitHub stars
2k
Token cost
~1.4k tokens
SKILL.md length
786 words
Files
2 (incl. references)
Skills in repo
178
Repo updated
First seen
Licence
MIT

At a glance

Runs voice and meeting infrastructure — phone systems and numbers, emergency calling obligations, conference rooms and their AV, call recording and its retention consequences, and the porting that…

  • SKILL.md covers Voice is an application on the…, Emergency calling is a legal…, Numbers are assets, and… and Rooms fail on the last two feet, plus 3 more sections
  • Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md

What it does

Telephony And Conferencing is an agent skill from cbrock84/headcount. Runs voice and meeting infrastructure — phone systems and numbers, emergency calling obligations, conference rooms and their AV, call recording and its retention consequences, and the porting that makes provider changes go badly. Use this to replace a phone system, fix rooms nobody can start a meeting in, meet emergency-calling requirements, port numbers without losing service, or work out why voice quality degrades only sometimes.

Its SKILL.md is about 1.4k tokens, which your agent loads only when the skill is triggered. The skill folder holds 2 other files, including reference files (for example `references/sources.md`).

The repository describes itself as: An agent organization structured as a company — 15+ departments, 125+ skills, each independently installable, citing the standards and regulators that settle the question. Runs… The licence is MIT.

Example prompts

  • “/telephony-and-conferencing”

What it can do on your machine

Read from SKILL.md and the folder at commit 98d1c17. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    No scripts in the folder and no shell commands in SKILL.md.

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    No URLs in SKILL.md.

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Telephony And Conferencing loads about 1.4k tokens when it runs, and up to ~1.8k if it reads all its reference files. Until then it costs about 116 tokens; SKILL.md has 786 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~116
When it runs · the whole SKILL.md, loaded when a task matches
~1.4k
With references · SKILL.md plus every file in references/, read only if the agent opens them
~1.8k

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check passed

The automated check found no risky patterns in SKILL.md.

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.

SKILL.md

The full file from cbrock84/headcount at commit 98d1c17, republished under its MIT licence (© cbrock84). 786 words, ~1,356 tokens.

Download SKILL.mdSave it as .claude/skills/telephony-and-conferencing/SKILL.md (or your agent's skills folder). This skill also uses 1 other file; get the full folder from GitHub.
name
telephony-and-conferencing
description
Runs voice and meeting infrastructure — phone systems and numbers, emergency calling obligations, conference rooms and their AV, call recording and its retention consequences, and the porting that makes provider changes go badly. Use this to replace a phone system, fix rooms nobody can start a meeting in, meet emergency-calling requirements, port numbers without losing service, or work out why voice quality degrades only sometimes.

Telephony and conferencing

Voice is the service where failure is most visible and least tolerated. Nobody files a ticket when email is slow; everyone notices a dead phone, and customers notice first. It is also the service most likely to be nobody's stated job — inherited from a facilities vendor, half-migrated to a collaboration suite, with the parts that still work unowned.

Voice is an application on the network now, and behaves like one

A phone system is real-time traffic sharing a network built for everything else. That makes voice the first service to expose problems the network was hiding: jitter, packet loss, and asymmetric routing that a file transfer absorbs and a conversation does not.

Quality complaints are almost never about the phone system. Diagnose them as network problems on the path, and prioritize voice traffic explicitly rather than assuming capacity is enough — a link with headroom on average still queues at the moment someone is talking. See it-operations:network-administration for the diagnosis order.

The corollary is that a network change can break voice without touching it, which is an argument for including voice in the change review rather than discovering it afterward.

Emergency calls must reach the right dispatch center with a location accurate enough to send help to, and in most jurisdictions this is regulated rather than optional. Two requirements that routinely get missed: a caller must be able to dial emergency services directly without a prefix, and someone on site should be notified when such a call is placed.

Remote and hybrid work is what makes this hard. A softphone carries its number, not its location, so a home worker dialing for help may route to the office's dispatch center hundreds of miles away. Provider features exist to handle this and they require configuration and user prompting to work.

Treat location records as data that goes stale. Desk moves, new floors, and new home addresses all invalidate them, and nobody discovers the error at a good moment.

Numbers are assets, and porting is the risky part

Phone numbers are contractually held by the losing provider until a port completes, which gives that provider both the ability and the incentive to make leaving slow. Ports fail on trivial mismatches — a service address that does not match the billing record exactly, an account PIN nobody has, a number that was never actually on the account.

Get a current bill and a copy of the losing provider's records before scheduling anything, port a small test group first, and never cancel the old service until the new one carries live traffic. Canceling early does not accelerate the port; it strands the numbers.

Keep the number inventory somewhere permanent, with what each number is for. Main lines, fax lines that still receive real documents, and numbers printed on physical material are all things that cost more than they appear to when lost.

Show full SKILL.md (298 more words)Show less

Rooms fail on the last two feet

Conference rooms are where the technology is judged, and they fail in the mundane ways: the wrong cable, a display on the wrong input, a control panel asleep, a camera pointed at a wall. A room that takes five minutes to start a meeting is a room people stop booking.

Standardize aggressively — the same room build repeated is supportable, and eight bespoke rooms are not. One-touch join is worth real money because it eliminates the entire class of failure. Monitor rooms as infrastructure rather than waiting for complaints; most platforms report device health, and a dead room found on Monday morning beats one found by an executive at nine o'clock.

Recording creates records

Call and meeting recording is trivial to enable and produces material that is discoverable in litigation, subject to privacy law, and subject to consent requirements that vary by jurisdiction — some places require every party to consent, not just one.

Decide retention before switching it on, and default to short. Transcripts and AI-generated summaries are records too, and they are increasingly produced automatically by the meeting platform whether or not anyone chose it. legal-risk:privacy-and-data-protection owns the obligations; this skill owns knowing the feature creates them.

Sources

references/sources.md in this skill lists the outside authorities that settle the questions here — what each one is authoritative for, and what you may do with it. Check them before answering on anything they cover, and cite what you used. Most are free to read and not free to reproduce; the use note on each is binding.

Never

  • Deploy softphones without solving location for emergency calls.
  • Cancel the losing provider before numbers have ported and carry traffic.
  • Enable recording before deciding retention.
  • Diagnose voice quality inside the phone system when the network is untested.

© cbrock84, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

SKILL.md and 1 other file (references) in plugins/it-operations/skills/telephony-and-conferencing of cbrock84/headcount.

  • SKILL.md
  • references/sources.md

Open the folder on GitHubat commit 98d1c17

Compare with similar skills

Telephony And Conferencing next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

Telephony And Conferencing compared with similar skills
SkillStarsUsed inTokensAuto-checkLicenceRepo updated
Telephony And Conferencing this skillcbrock84/headcount2k—~1.4kAutomated safety check: PassMIT
Meetingsalirezarezvani/claude-skills28k—~1.5kAutomated safety check: PassMIT
Add A Second Dial Phone Numbernanocoai/nanoclaw31k—~1.5kAutomated safety check: PassMIT
Meeting Minutesgithub/awesome-copilot40k2 repos~2kAutomated safety check: PassMIT
Meeting Action ItemsNousResearch/hermes-agent252k—~950Automated safety check: PassMIT
Meeting Notesoutline/outline41k—~551Automated safety check: PassCustom licence

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Questions about Telephony And Conferencing

What does Telephony And Conferencing do?

Runs voice and meeting infrastructure — phone systems and numbers, emergency calling obligations, conference rooms and their AV, call recording and its retention consequences, and the porting that…. Telephony And Conferencing is an agent skill from cbrock84/headcount. Runs voice and meeting infrastructure — phone systems and numbers, emergency calling obligations, conference rooms and their AV, call recording and its retention consequences, and the porting that makes provider changes go badly.

How do I install Telephony And Conferencing in Claude Code?

Run `npx skills add cbrock84/headcount --skill telephony-and-conferencing -a claude-code`. Or copy the skill folder (plugins/it-operations/skills/telephony-and-conferencing in cbrock84/headcount) into .claude/skills/telephony-and-conferencing in your project. Claude Code loads it when a task matches its description.

How do I install Telephony And Conferencing in Codex?

Run `npx skills add cbrock84/headcount --skill telephony-and-conferencing -a codex`. Or copy the skill folder (plugins/it-operations/skills/telephony-and-conferencing in cbrock84/headcount) into .agents/skills/telephony-and-conferencing in your project. Codex loads it when a task matches its description.

Can I use Telephony And Conferencing in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add cbrock84/headcount --skill telephony-and-conferencing -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/telephony-and-conferencing, .gemini/skills/telephony-and-conferencing, .github/skills/telephony-and-conferencing and .opencode/skills/telephony-and-conferencing in your project.

What does Telephony And Conferencing need to run?

SKILL.md names no scripts, command-line tools or credentials: Telephony And Conferencing is instructions for the agent only.

Does Telephony And Conferencing access the network?

SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.

Is Telephony And Conferencing safe to install?

Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.

What licence does Telephony And Conferencing use?

Telephony And Conferencing is published under the MIT licence (the repository's licence). It allows redistribution, so the full SKILL.md is shown on this page.

How many tokens does Telephony And Conferencing use?

About 1.4k tokens (SKILL.md is roughly 5.4k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full. Its references folder adds about 452 tokens, read only when the agent opens those files.

What are the alternatives to Telephony And Conferencing?

Skills that share tags, products or a category with Telephony And Conferencing: Meetings (alirezarezvani/claude-skills, 28k stars), Add A Second Dial Phone Number (nanocoai/nanoclaw, 31k stars), Meeting Minutes (github/awesome-copilot, 40k stars) and Meeting Action Items (NousResearch/hermes-agent, 252k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Telephony And Conferencing?

cbrock84 (a GitHub user) maintains it in cbrock84/headcount, which has 2,022 GitHub stars. The repository holds 178 skills in this directory. The repository was last updated on September 17, 2026.

Source: cbrock84/headcount on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.