A full pipeline that systematizes a customer support system into FAQ, response manual, escalation policy, and CS analytics framework.
$ npx skills add revfactory/harness-100 --skill customer-support -a claude-codeProject install by default; add -g for ~/.claude/skills/.
$ gh skill install revfactory/harness-100 customer-support --agent claude-codeProject scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).
$ git clone --depth 1 https://github.com/revfactory/harness-100.git skills-src && mkdir -p .claude/skills && cp -r skills-src/en/49-customer-support/.claude/skills/customer-support .claude/skills/customer-support && rm -rf skills-srcUse ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.
Claude Code skills documentation · loads skills from .claude/skills/
Install the "customer-support" agent skill from https://github.com/revfactory/harness-100/tree/main/en/49-customer-support/.claude/skills/customer-support into .claude/skills/customer-support/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-support", then confirm the skill loads.Claude Code copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$skill-installer install https://github.com/revfactory/harness-100/tree/main/en/49-customer-support/.claude/skills/customer-supportType this inside Codex. $skill-installer <name> installs a curated skill from openai/skills. The installer writes to $CODEX_HOME/skills (default ~/.codex/skills). Restart Codex if the skill does not show up.
$ npx skills add revfactory/harness-100 --skill customer-support -a codexProject install goes to .agents/skills/; add -g for ~/.codex/skills/.
$ gh skill install revfactory/harness-100 customer-support --agent codexProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/revfactory/harness-100.git skills-src && mkdir -p .agents/skills && cp -r skills-src/en/49-customer-support/.claude/skills/customer-support .agents/skills/customer-support && rm -rf skills-srcUse ~/.agents/skills/ instead of .agents/skills for a personal install.
Codex skills documentation · loads skills from .agents/skills/
Install the "customer-support" agent skill from https://github.com/revfactory/harness-100/tree/main/en/49-customer-support/.claude/skills/customer-support into .agents/skills/customer-support/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-support", then confirm the skill loads.Codex copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add revfactory/harness-100 --skill customer-support -a cursorProject install goes to .agents/skills/; add -g for ~/.cursor/skills/.
$ gh skill install revfactory/harness-100 customer-support --agent cursorProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/revfactory/harness-100.git skills-src && mkdir -p .cursor/skills && cp -r skills-src/en/49-customer-support/.claude/skills/customer-support .cursor/skills/customer-support && rm -rf skills-srcUse ~/.cursor/skills/ instead of .cursor/skills for a personal install.
Cursor skills documentation · loads skills from .cursor/skills/, .agents/skills/, .claude/skills/, .codex/skills/
Install the "customer-support" agent skill from https://github.com/revfactory/harness-100/tree/main/en/49-customer-support/.claude/skills/customer-support into .cursor/skills/customer-support/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-support", then confirm the skill loads.Cursor copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gemini skills install https://github.com/revfactory/harness-100.git --path en/49-customer-support/.claude/skills/customer-support--scope user (default) or --scope workspace; --path is the subfolder of the repo that holds the skill; --consent skips the security confirmation prompt.
$ npx skills add revfactory/harness-100 --skill customer-support -a gemini-cliProject install goes to .agents/skills/; add -g for ~/.gemini/skills/.
$ gh skill install revfactory/harness-100 customer-support --agent gemini-cliProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/revfactory/harness-100.git skills-src && mkdir -p .gemini/skills && cp -r skills-src/en/49-customer-support/.claude/skills/customer-support .gemini/skills/customer-support && rm -rf skills-srcUse ~/.gemini/skills/ instead of .gemini/skills for a personal install, then run /skills reload.
Gemini CLI skills documentation · loads skills from .gemini/skills/, .agents/skills/
Install the "customer-support" agent skill from https://github.com/revfactory/harness-100/tree/main/en/49-customer-support/.claude/skills/customer-support into .gemini/skills/customer-support/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-support", then confirm the skill loads.Gemini CLI copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gh skill install revfactory/harness-100 customer-supportInstalls for Copilot at project scope by default; add --scope user for a personal install. Preview a skill first with gh skill preview. Needs GitHub CLI 2.90.0 or later (public preview).
$ npx skills add revfactory/harness-100 --skill customer-support -a github-copilotProject install goes to .agents/skills/; add -g for ~/.copilot/skills/.
$ git clone --depth 1 https://github.com/revfactory/harness-100.git skills-src && mkdir -p .github/skills && cp -r skills-src/en/49-customer-support/.claude/skills/customer-support .github/skills/customer-support && rm -rf skills-srcUse ~/.copilot/skills/ instead of .github/skills for a personal install. Commit .github/skills so cloud agent and code review can use it.
GitHub Copilot skills documentation · loads skills from .github/skills/, .claude/skills/, .agents/skills/
Install the "customer-support" agent skill from https://github.com/revfactory/harness-100/tree/main/en/49-customer-support/.claude/skills/customer-support into .github/skills/customer-support/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-support", then confirm the skill loads.GitHub Copilot copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add revfactory/harness-100 --skill customer-support -a opencodeOpenCode documents no install command of its own. Project install goes to .agents/skills/; add -g for ~/.config/opencode/skills/.
$ gh skill install revfactory/harness-100 customer-support --agent opencodeProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/revfactory/harness-100.git skills-src && mkdir -p .opencode/skills && cp -r skills-src/en/49-customer-support/.claude/skills/customer-support .opencode/skills/customer-support && rm -rf skills-srcUse ~/.config/opencode/skills/ instead of .opencode/skills for a personal install.
OpenCode skills documentation · loads skills from .opencode/skills/, .claude/skills/, .agents/skills/
Install the "customer-support" agent skill from https://github.com/revfactory/harness-100/tree/main/en/49-customer-support/.claude/skills/customer-support into .opencode/skills/customer-support/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-support", then confirm the skill loads.OpenCode copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
customer-supportA full pipeline that systematizes a customer support system into FAQ, response manual, escalation policy, and CS analytics framework.
Customer Support is an agent skill from revfactory/harness-100. A full pipeline that systematizes a customer support system into FAQ, response manual, escalation policy, and CS analytics framework. Use this skill for requests like 'build a customer support system', 'write FAQs', 'response manual', 'CS manual', 'escalation policy', 'customer response scripts', 'complaint handling', 'customer complaint processing', 'CS operations system', 'customer service process', and other customer support system building needs. Also supports supplementing and improving existing FAQs or…
Its SKILL.md is about 1.7k tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.
It sits in Sales & Support, covering Customer support and Help center and FAQ content. The licence is Apache-2.0.
3 steps, taken from the step headings in SKILL.md.
Read from SKILL.md and the folder at commit 8e8d35c. It shows what the files ask for, not the result of running them.
Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.
From allowed-tools in the SKILL.md frontmatter.
No scripts in the folder and no shell commands in SKILL.md.
From the folder's file list and the shell code blocks in SKILL.md.
No URLs in SKILL.md.
From URLs in SKILL.md, links to its own repository left out.
Names no API keys, tokens, secrets or passwords.
From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.
Customer Support loads about 1.7k tokens when it runs. Until then it costs about 177 tokens; SKILL.md has 671 words of instructions outside code blocks.
Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.
The automated check found no risky patterns in SKILL.md.
Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.
The full file from revfactory/harness-100 at commit 8e8d35c, republished under its Apache-2.0 licence (© revfactory). 671 words, ~1,738 tokens.
.claude/skills/customer-support/SKILL.md (or your agent's skills folder).An agent team collaborates to generate FAQ, response manual, escalation policy, and analytics all at once.
Agent Team — 5 members communicate directly via SendMessage and perform cross-validation.
| Agent | File | Role | Type |
|---|---|---|---|
| faq-builder | .claude/agents/faq-builder.md | FAQ construction, search optimization | general-purpose |
| response-specialist | .claude/agents/response-specialist.md | Response scripts, tone & manner | general-purpose |
| escalation-manager | .claude/agents/escalation-manager.md | Escalation tiers, SLA | general-purpose |
| cs-analyst | .claude/agents/cs-analyst.md | Metrics, VOC, improvement proposals | general-purpose |
| cs-reviewer | .claude/agents/cs-reviewer.md | Cross-validation, customer journey simulation | general-purpose |
_workspace/ directory at the project root_workspace/00_input.md_workspace/ and skip the corresponding Phase| Order | Task | Assigned To | Dependencies | Deliverable |
|---|---|---|---|---|
| 1a | FAQ Construction | faq-builder | None | _workspace/01_faq.md |
| 1b | Response Manual | response-specialist | None | _workspace/02_response_manual.md |
| 2 | Escalation Policy | escalation-manager | Tasks 1a, 1b | _workspace/03_escalation_policy.md |
| 3 | CS Analytics Framework | cs-analyst | Tasks 1a, 1b, 2 | _workspace/04_cs_analytics.md |
| 4 | CS Review | cs-reviewer | Tasks 1a, 1b, 2, 3 | _workspace/05_review_report.md |
Tasks 1a (FAQ) and 1b (Manual) are executed in parallel. Both can start simultaneously as they have no initial dependencies.
Inter-team Communication Flow:
_workspace/| User Request Pattern | Execution Mode | Agents Deployed |
|---|---|---|
| "Build a customer support system", "Full CS setup" | Full Pipeline | All 5 |
| "Just create FAQs" | FAQ Mode | faq-builder + reviewer |
| "Write a response manual" | Manual Mode | response-specialist + reviewer |
| "Create an escalation policy" | Escalation Mode | escalation-manager + reviewer |
| "Design CS metrics" | Analytics Mode | cs-analyst + reviewer |
| "Review this FAQ" | Review Mode | reviewer only |
| Strategy | Method | Purpose |
|---|---|---|
| File-based | _workspace/ directory | Storing and sharing main deliverables |
| Message-based | SendMessage | Real-time key information transfer, revision requests |
| Error Type | Strategy |
|---|---|
| Insufficient service info | Build a generic CS system based on industry type, tag as "requires service customization" |
| No existing CS data | Set targets based on industry benchmarks, propose initial measurement methods |
| Web search failure | Work from general CS best practices, note "data limited" |
| Agent failure | Retry once → if still fails, proceed without that deliverable, note the omission in the review report |
| 🔴 found in review | Send revision request to the relevant agent → rework → re-validate (up to 2 times) |
Prompt: "Build a customer support system for a B2C SaaS project management tool. We have 10,000 monthly active users and operate chat and email channels. The CS team has 5 members." Expected Results:
Prompt: "I have this FAQ; create a response manual and escalation policy" + FAQ file attached Expected Results:
_workspace/01_faq.mdPrompt: "Create a customer support FAQ" Expected Results:
Extension skills that enhance agent domain expertise:
| Skill | File | Target Agents | Role |
|---|---|---|---|
| csat-analyzer | .claude/skills/csat-analyzer/skill.md | cs-analyst, cs-reviewer | CSAT/NPS/CES design, operational metrics, VOC analysis, CS dashboard design |
| escalation-flowchart | .claude/skills/escalation-flowchart/skill.md | escalation-manager, response-specialist | L1/L2/L3 structure, severity classification, trigger conditions, SLA matrix, crisis response |
© revfactory, Apache-2.0. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file
Just SKILL.md in en/49-customer-support/.claude/skills/customer-support of revfactory/harness-100.
Open the folder on GitHubat commit 8e8d35c
Customer Support next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.
| Skill | Stars | Used in | Tokens | Auto-check | Licence | Repo updated |
|---|---|---|---|---|---|---|
| Customer Support this skillrevfactory/harness-100 | 1.3k | — | ~1.7k | Automated safety check: Pass | Apache-2.0 | |
| Yao Geo Knowledge Base Builderyaojingang/yao-geo-skills | 864 | — | ~1.8k | Automated safety check: Pass | MIT | |
| Help Center Article Generatorgooseworks-ai/goose-skills | 1.2k | 1 repos | ~2.1k | Automated safety check: Pass | MIT | |
| Okx Guideaiskillstore/marketplace | 430 | 2 repos | ~835 | Automated safety check: Pass | MIT | |
| Customer Support Customer Servicechendongqi/OPB-Skills | 125 | — | ~861 | Automated safety check: Pass | None | |
| Customer Support Technical Supportchendongqi/OPB-Skills | 125 | — | ~971 | Automated safety check: Pass | None |
yaojingang/yao-geo-skills
Build evidence-backed GEO brand knowledge bases from official sites, product pages, help centers, white papers, sales materials, media releases, certifications, and trusted third-party sources.
gooseworks-ai/goose-skills
Take support ticket clusters, FAQ patterns, product documentation, or feature specs and generate structured help center articles with step-by-step instructions, screenshot placeholders…
aiskillstore/marketplace
Onchain OS onboarding and guide hub for first-time use, product introductions, OKX.AI, and customer-support intents.
chendongqi/OPB-Skills
客服助手 - 专业的客户服务与支持体系专家。适用场景： (1) 客服话术设计与优化 (2) FAQ知识库构建与维护 (3) 客户问题分类与处理流程 (4) 投诉处理与升级机制 (5) 客户满意度分析与改进 (6) 客服培训材料编写 (7) 自动回复与机器人话术 触发关键词：客服话术、FAQ、客户投诉、客户满意度、知识库、客服培训、自动回复、工单处理、客户咨询、售后服务
chendongqi/OPB-Skills
技术支持助手 - 专业的技术问题诊断与解决方案专家。适用场景： (1) 技术问题诊断与分析 (2) 故障排查与解决方案 (3) 技术文档编写（FAQ/手册/指南） (4) 用户操作指导与培训 (5) 技术工单处理与升级 (6) 产品使用问题解答 (7) 系统/软件问题处理 触发关键词：技术支持、故障排查、技术问题、报错、Bug、系统问题、软件问题、操作指导、技术文档、解决方案
ericrisco/rsc-harness
A skill your agent uses when a live support ticket needs triage (intent, P1–P4 priority, SLA clock), an on-voice reply, not a raw template, de-escalation of an angry or churn-risk customer, or…
revfactory/harness-100
A skill for analyzing website anti-bot defense mechanisms and developing legitimate evasion strategies.
revfactory/harness-100
Reference for designing how an API reports failures: structured error codes, response shapes, client-friendly messages, an error catalog and retry or fallback advice.
revfactory/harness-100
Walks a backend-dev agent through OWASP API Top 10 checks, authentication and authorization patterns, and defense code during API design.
revfactory/harness-100
Methodology for systematically designing and generating CLI tool argument parser structures.
revfactory/harness-100
Audience segmentation skill used by the analyst and curator agents.
revfactory/harness-100
Audio storytelling skill used by the podcast scriptwriter and show note editor.
Categories
A full pipeline that systematizes a customer support system into FAQ, response manual, escalation policy, and CS analytics framework. Customer Support is an agent skill from revfactory/harness-100. A full pipeline that systematizes a customer support system into FAQ, response manual, escalation policy, and CS analytics framework.
Customer Support fits situations like: requests like build a customer support system; response manual; escalation policy; customer response scripts.
Run `npx skills add revfactory/harness-100 --skill customer-support -a claude-code`. Or copy the skill folder (en/49-customer-support/.claude/skills/customer-support in revfactory/harness-100) into .claude/skills/customer-support in your project. Claude Code loads it when a task matches its description.
Run `npx skills add revfactory/harness-100 --skill customer-support -a codex`. Or copy the skill folder (en/49-customer-support/.claude/skills/customer-support in revfactory/harness-100) into .agents/skills/customer-support in your project. Codex loads it when a task matches its description.
Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add revfactory/harness-100 --skill customer-support -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/customer-support, .gemini/skills/customer-support, .github/skills/customer-support and .opencode/skills/customer-support in your project.
SKILL.md names no scripts, command-line tools or credentials: Customer Support is instructions for the agent only.
SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.
Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.
Customer Support is published under the Apache-2.0 licence (the repository's licence). It allows redistribution, so the full SKILL.md is shown on this page.
About 1.7k tokens (SKILL.md is roughly 7k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.
Skills that share tags, products or a category with Customer Support: Yao Geo Knowledge Base Builder (yaojingang/yao-geo-skills, 864 stars), Help Center Article Generator (gooseworks-ai/goose-skills, 1.2k stars), Okx Guide (aiskillstore/marketplace, 430 stars) and Customer Support Customer Service (chendongqi/OPB-Skills, 125 stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.
revfactory (a GitHub user) maintains it in revfactory/harness-100, which has 1,290 GitHub stars. The repository holds 464 skills in this directory. The repository was last updated on March 22, 2026.
Source: revfactory/harness-100 on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.
