Agent skill

Customer Support Customer Service

客服助手 - 专业的客户服务与支持体系专家。适用场景： (1) 客服话术设计与优化 (2) FAQ知识库构建与维护 (3) 客户问题分类与处理流程 (4) 投诉处理与升级机制 (5) 客户满意度分析与改进 (6) 客服培训材料编写 (7) 自动回复与机器人话术触发关键词：客服话术、FAQ、客户投诉、客户满意度、知识库、客服培训、自动回复、工单处理、客户咨询、售后服务

No licenceAuto-check passedSales & Support

Install Customer Support Customer Service

skills CLI

$ npx skills add chendongqi/OPB-Skills --skill customer-support-customer-service -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI

$ gh skill install chendongqi/OPB-Skills customer-support-customer-service --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy

$ git clone --depth 1 https://github.com/chendongqi/OPB-Skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/skills/customer-support-customer-service .claude/skills/customer-support-customer-service && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Paste into Claude Code

Install the "customer-support-customer-service" agent skill from https://github.com/chendongqi/OPB-Skills/tree/main/skills/customer-support-customer-service into .claude/skills/customer-support-customer-service/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-support-customer-service", then confirm the skill loads.

Claude Code copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.

$skill-installer

$skill-installer install https://github.com/chendongqi/OPB-Skills/tree/main/skills/customer-support-customer-service

Type this inside Codex. $skill-installer <name> installs a curated skill from openai/skills. The installer writes to $CODEX_HOME/skills (default ~/.codex/skills). Restart Codex if the skill does not show up.

skills CLI

$ npx skills add chendongqi/OPB-Skills --skill customer-support-customer-service -a codex

Project install goes to .agents/skills/; add -g for ~/.codex/skills/.

GitHub CLI

$ gh skill install chendongqi/OPB-Skills customer-support-customer-service --agent codex

Project scope by default (.agents/skills/); add --scope user for a personal install.

Manual copy

$ git clone --depth 1 https://github.com/chendongqi/OPB-Skills.git skills-src && mkdir -p .agents/skills && cp -r skills-src/skills/customer-support-customer-service .agents/skills/customer-support-customer-service && rm -rf skills-src

Use ~/.agents/skills/ instead of .agents/skills for a personal install.

Codex skills documentation · loads skills from .agents/skills/

Paste into Codex

Install the "customer-support-customer-service" agent skill from https://github.com/chendongqi/OPB-Skills/tree/main/skills/customer-support-customer-service into .agents/skills/customer-support-customer-service/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-support-customer-service", then confirm the skill loads.

Codex copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.

skills CLI

$ npx skills add chendongqi/OPB-Skills --skill customer-support-customer-service -a cursor

Project install goes to .agents/skills/; add -g for ~/.cursor/skills/.

GitHub CLI

$ gh skill install chendongqi/OPB-Skills customer-support-customer-service --agent cursor

Project scope by default (.agents/skills/); add --scope user for a personal install.

Manual copy

$ git clone --depth 1 https://github.com/chendongqi/OPB-Skills.git skills-src && mkdir -p .cursor/skills && cp -r skills-src/skills/customer-support-customer-service .cursor/skills/customer-support-customer-service && rm -rf skills-src

Use ~/.cursor/skills/ instead of .cursor/skills for a personal install.

Cursor skills documentation · loads skills from .cursor/skills/, .agents/skills/, .claude/skills/, .codex/skills/

Paste into Cursor

Install the "customer-support-customer-service" agent skill from https://github.com/chendongqi/OPB-Skills/tree/main/skills/customer-support-customer-service into .cursor/skills/customer-support-customer-service/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-support-customer-service", then confirm the skill loads.

Cursor copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.

gemini skills install

$ gemini skills install https://github.com/chendongqi/OPB-Skills.git --path skills/customer-support-customer-service

--scope user (default) or --scope workspace; --path is the subfolder of the repo that holds the skill; --consent skips the security confirmation prompt.

skills CLI

$ npx skills add chendongqi/OPB-Skills --skill customer-support-customer-service -a gemini-cli

Project install goes to .agents/skills/; add -g for ~/.gemini/skills/.

GitHub CLI

$ gh skill install chendongqi/OPB-Skills customer-support-customer-service --agent gemini-cli

Project scope by default (.agents/skills/); add --scope user for a personal install.

Manual copy

$ git clone --depth 1 https://github.com/chendongqi/OPB-Skills.git skills-src && mkdir -p .gemini/skills && cp -r skills-src/skills/customer-support-customer-service .gemini/skills/customer-support-customer-service && rm -rf skills-src

Use ~/.gemini/skills/ instead of .gemini/skills for a personal install, then run /skills reload.

Gemini CLI skills documentation · loads skills from .gemini/skills/, .agents/skills/

Paste into Gemini CLI

Install the "customer-support-customer-service" agent skill from https://github.com/chendongqi/OPB-Skills/tree/main/skills/customer-support-customer-service into .gemini/skills/customer-support-customer-service/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-support-customer-service", then confirm the skill loads.

Gemini CLI copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.

GitHub CLI

$ gh skill install chendongqi/OPB-Skills customer-support-customer-service

Installs for Copilot at project scope by default; add --scope user for a personal install. Preview a skill first with gh skill preview. Needs GitHub CLI 2.90.0 or later (public preview).

skills CLI

$ npx skills add chendongqi/OPB-Skills --skill customer-support-customer-service -a github-copilot

Project install goes to .agents/skills/; add -g for ~/.copilot/skills/.

Manual copy

$ git clone --depth 1 https://github.com/chendongqi/OPB-Skills.git skills-src && mkdir -p .github/skills && cp -r skills-src/skills/customer-support-customer-service .github/skills/customer-support-customer-service && rm -rf skills-src

Use ~/.copilot/skills/ instead of .github/skills for a personal install. Commit .github/skills so cloud agent and code review can use it.

GitHub Copilot skills documentation · loads skills from .github/skills/, .claude/skills/, .agents/skills/

Paste into GitHub Copilot

Install the "customer-support-customer-service" agent skill from https://github.com/chendongqi/OPB-Skills/tree/main/skills/customer-support-customer-service into .github/skills/customer-support-customer-service/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-support-customer-service", then confirm the skill loads.

GitHub Copilot copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.

skills CLI

$ npx skills add chendongqi/OPB-Skills --skill customer-support-customer-service -a opencode

OpenCode documents no install command of its own. Project install goes to .agents/skills/; add -g for ~/.config/opencode/skills/.

GitHub CLI

$ gh skill install chendongqi/OPB-Skills customer-support-customer-service --agent opencode

Project scope by default (.agents/skills/); add --scope user for a personal install.

Manual copy

$ git clone --depth 1 https://github.com/chendongqi/OPB-Skills.git skills-src && mkdir -p .opencode/skills && cp -r skills-src/skills/customer-support-customer-service .opencode/skills/customer-support-customer-service && rm -rf skills-src

Use ~/.config/opencode/skills/ instead of .opencode/skills for a personal install.

OpenCode skills documentation · loads skills from .opencode/skills/, .claude/skills/, .agents/skills/

Paste into OpenCode

Install the "customer-support-customer-service" agent skill from https://github.com/chendongqi/OPB-Skills/tree/main/skills/customer-support-customer-service into .opencode/skills/customer-support-customer-service/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-support-customer-service", then confirm the skill loads.

OpenCode copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.

Facts

Skill name: customer-support-customer-service
GitHub stars: 126
Token cost: ~861 tokens
SKILL.md length: 129 words
Files: 1
Skills in repo: 75
Repo updated: Feb 11, 2026
First seen: Oct 7, 2026
Licence: None found

At a glance

Works in 6 steps: 客服话术设计 → FAQ知识库构建 → 问题分类与处理流程 → …
Tasks that involve Customer support
SKILL.md covers 核心工作流程, 输出模板 and 最佳实践
Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md

What it does

Customer Support Customer Service is an agent skill from chendongqi/OPB-Skills. 客服助手 - 专业的客户服务与支持体系专家。适用场景： (1) 客服话术设计与优化 (2) FAQ知识库构建与维护 (3) 客户问题分类与处理流程 (4) 投诉处理与升级机制 (5) 客户满意度分析与改进 (6) 客服培训材料编写 (7) 自动回复与机器人话术触发关键词：客服话术、FAQ、客户投诉、客户满意度、知识库、客服培训、自动回复、工单处理、客户咨询、售后服务

Its SKILL.md is about 860 tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.

It sits in Sales & Support, covering Customer support and Help center and FAQ content. The repository describes itself as: 一套覆盖一个公司完整业务的SKILL，适用ClaudeCode，Codex，OpenCode等工具.

When your agent uses it

Tasks that involve Customer support
Tasks that involve Help center and FAQ content

Example prompts

“/customer-support-customer-service”

Workflow steps

6 steps, taken from the step headings in SKILL.md.

客服话术设计
FAQ知识库构建
问题分类与处理流程
投诉处理机制
客户满意度分析
自动回复与机器人

What it can do on your machine

Read from SKILL.md and the folder at commit d587882. It shows what the files ask for, not the result of running them.

Tool permissions
Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.
From allowed-tools in the SKILL.md frontmatter.
Runs code
No scripts in the folder and no shell commands in SKILL.md.
From the folder's file list and the shell code blocks in SKILL.md.
Network
No URLs in SKILL.md.
From URLs in SKILL.md, links to its own repository left out.
Credentials
Names no API keys, tokens, secrets or passwords.
From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Customer Support Customer Service loads about 861 tokens when it runs. Until then it costs about 55 tokens; SKILL.md has 129 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it: ~55
When it runs · the whole SKILL.md, loaded when a task matches: ~861

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check passed

The automated check found no risky patterns in SKILL.md.

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.

SKILL.md

Without a licence we can't republish the file, so here is its outline and opening line. It has 129 words (~861 tokens).

name: customer-support-customer-service

Read the full SKILL.md on GitHub

Files

Just SKILL.md in skills/customer-support-customer-service of chendongqi/OPB-Skills.

Open the folder on GitHubat commit d587882

Compare with similar skills

Customer Support Customer Service next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

Customer Support Customer Service compared with similar skills
Skill	Stars	Used in	Tokens	Auto-check	Licence	Repo updated
Customer Support Customer Service this skillchendongqi/OPB-Skills	126	—	~861	Automated safety check: Pass	None	8 mo ago
Help Center Article Generatorgooseworks-ai/goose-skills	1.2k	1 repos	~2.1k	Automated safety check: Pass	MIT	2 days ago
Okx Guideaiskillstore/marketplace	433	1 repos	~835	Automated safety check: Pass	MIT	yesterday
Customer Supportericrisco/rsc-harness	180	—	~2.9k	Automated safety check: Pass	MIT	yesterday
Helpdesk Automationdavepoon/buildwithclaude	3.6k	7 repos	~1.5k	Automated safety check: Pass	MIT	today
Siftranknoperator/siftrank	225	—	~2.9k	Automated safety check: Pass	MIT	21 days ago

Similar skills

Help Center Article Generator
gooseworks-ai/goose-skills
Take support ticket clusters, FAQ patterns, product documentation, or feature specs and generate structured help center articles with step-by-step instructions, screenshot placeholders…
1.2k GitHub starsUsed in 1 repo~2.1k tokens
Sales & SupportAuto-check passed
Okx Guide
aiskillstore/marketplace
Onchain OS onboarding and guide hub for first-time use, product introductions, OKX.AI, and customer-support intents.
433 GitHub starsUsed in 1 repo~835 tokens
Sales & SupportAuto-check passed
Customer Support
ericrisco/rsc-harness
A skill your agent uses when a live support ticket needs triage (intent, P1–P4 priority, SLA clock), an on-voice reply, not a raw template, de-escalation of an angry or churn-risk customer, or…
180 GitHub stars~2.9k tokensUpdated yesterday
Sales & SupportAuto-check passed
Helpdesk Automation
davepoon/buildwithclaude
Automate HelpDesk tasks via Rube MCP (Composio): list tickets, manage views, use canned responses, and configure custom fields.
3.6k GitHub starsUsed in 7 repos~1.5k tokens
Productivity & AutomationAuto-check passed
Siftrank
noperator/siftrank
Find needles in haystacks with SiftRank. An agent skill from noperator/siftrank.
225 GitHub stars~2.9k tokensUpdated 21 days ago
Sales & SupportAuto-check passed
Support
haacked/dotfiles
Support hero workflow — start a ticket investigation with auto-organized notes, find existing notes, or generate the weekly highlights log.
134 GitHub stars~2.9k tokensUpdated yesterday
Sales & SupportAuto-check passed

Questions about Customer Support Customer Service

What does Customer Support Customer Service do?

When should I use Customer Support Customer Service?

Customer Support Customer Service fits situations like: tasks that involve Customer support; tasks that involve Help center and FAQ content.

How do I install Customer Support Customer Service in Claude Code?

Run `npx skills add chendongqi/OPB-Skills --skill customer-support-customer-service -a claude-code`. Or copy the skill folder (skills/customer-support-customer-service in chendongqi/OPB-Skills) into .claude/skills/customer-support-customer-service in your project. Claude Code loads it when a task matches its description.

How do I install Customer Support Customer Service in Codex?

Run `npx skills add chendongqi/OPB-Skills --skill customer-support-customer-service -a codex`. Or copy the skill folder (skills/customer-support-customer-service in chendongqi/OPB-Skills) into .agents/skills/customer-support-customer-service in your project. Codex loads it when a task matches its description.

Can I use Customer Support Customer Service in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add chendongqi/OPB-Skills --skill customer-support-customer-service -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/customer-support-customer-service, .gemini/skills/customer-support-customer-service, .github/skills/customer-support-customer-service and .opencode/skills/customer-support-customer-service in your project.

What does Customer Support Customer Service need to run?

SKILL.md names no scripts, command-line tools or credentials: Customer Support Customer Service is instructions for the agent only.

Does Customer Support Customer Service access the network?

SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.

Is Customer Support Customer Service safe to install?

Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.

What licence does Customer Support Customer Service use?

No licence was found for Customer Support Customer Service or its repository. Without one, default copyright applies: ask the author before reusing or redistributing it.

How many tokens does Customer Support Customer Service use?

About 861 tokens (SKILL.md is roughly 3.4k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.

What are the alternatives to Customer Support Customer Service?

Skills that share tags, products or a category with Customer Support Customer Service: Help Center Article Generator (gooseworks-ai/goose-skills, 1.2k stars), Okx Guide (aiskillstore/marketplace, 433 stars), Customer Support (ericrisco/rsc-harness, 180 stars) and Helpdesk Automation (davepoon/buildwithclaude, 3.6k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Customer Support Customer Service?

chendongqi (a GitHub user) maintains it in chendongqi/OPB-Skills, which has 126 GitHub stars. The repository holds 75 skills in this directory. The repository was last updated on February 11, 2026.

Source: chendongqi/OPB-Skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.

Customer Support Customer Service

Install Customer Support Customer Service

Facts

At a glance

What it does

When your agent uses it

Example prompts

Workflow steps

What it can do on your machine

Tool permissions

Runs code

Network

Credentials

Context cost

Safety

SKILL.md

Files

Compare with similar skills

Similar skills

Help Center Article Generator

Okx Guide