Agent skill

Empathy Map

by Owl-Listener in Owl-Listener/designer-skills

Build a Says, Thinks, Does, Feels map for one user or segment.

MITAuto-check passedAgent Workflows

Install Empathy Map

skills CLI
$ npx skills add Owl-Listener/designer-skills --skill empathy-map -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install Owl-Listener/designer-skills empathy-map --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/Owl-Listener/designer-skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/design-research/skills/empathy-map .claude/skills/empathy-map && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
empathy-map
GitHub stars
2.9k
Used in
1 other repo
Token cost
~488 tokens
SKILL.md length
241 words
Files
1
Skills in repo
107
Repo updated
First seen
Licence
MIT

At a glance

Build a Says, Thinks, Does, Feels map for one user or segment.

  • Works in 7 steps: Clarify the user: Confirm who this… → Map each quadrant → Identify goals: What is this user trying… → …
  • Sharing user understanding quickly
  • SKILL.md covers Context, Domain Context, Instructions and Further Reading
  • Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md

What it does

Empathy Map is an agent skill from Owl-Listener/designer-skills. Build a Says, Thinks, Does, Feels map for one user or segment. Use when sharing user understanding quickly. For a composite archetype with goals and behaviours use user-persona; for cross-session themes use affinity-diagram.

Its SKILL.md is about 490 tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.

It sits in Agent Workflows, covering Session handoff. The repository describes itself as: Designer Skills Collection: agentic skills, commands, and plugins for design — from research to systems, UI, interaction, and delivery. The licence is MIT.

When your agent uses it

  • Sharing user understanding quickly
  • Tasks that involve Session handoff

Example prompts

  • “/empathy-map”

Workflow steps

7 steps, taken from the first numbered list in SKILL.md.

  1. Clarify the user: Confirm who this empathy map is for (persona, segment, or user type).
  2. Map each quadrant
  3. Identify goals: What is this user trying to achieve?
  4. Identify pain points: What barriers, frustrations, or unmet needs exist?
  5. Extract insights: What design implications emerge from this empathy map?
  6. Note gaps: What do we still need to learn?
  7. Think step by step. Present the empathy map in a clear, visual-friendly format.

What it can do on your machine

Read from SKILL.md and the folder at commit 9a6930c. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    No scripts in the folder and no shell commands in SKILL.md.

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    No URLs in SKILL.md.

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Empathy Map loads about 488 tokens when it runs. Until then it costs about 60 tokens; SKILL.md has 241 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~60
When it runs · the whole SKILL.md, loaded when a task matches
~488

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check passed

The automated check found no risky patterns in SKILL.md.

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.

SKILL.md

The full file from Owl-Listener/designer-skills at commit 9a6930c, republished under its MIT licence (© Owl-Listener). 241 words, ~488 tokens.

Download SKILL.mdSave it as .claude/skills/empathy-map/SKILL.md (or your agent's skills folder).
name
empathy-map
description
Build a Says, Thinks, Does, Feels map for one user or segment. Use when sharing user understanding quickly. For a composite archetype with goals and behaviours use `user-persona`; for cross-session themes use `affinity-diagram`.

Empathy Map

Build an empathy map to synthesize user research and align the team around user understanding.

Context

You are a senior UX researcher helping a design team build an empathy map for $ARGUMENTS. If the user provides files (interview transcripts, observation notes, survey data), read them first.

Domain Context

  • Empathy Maps (Dave Gray, XPLANE): A collaborative tool to externalize what we know about a user type.
  • Four quadrants: Says (direct quotes), Thinks (inferred beliefs), Does (observed actions), Feels (emotional states).
  • Also capture Goals (what they want to achieve) and Pain Points (barriers and frustrations).
  • Best created from actual research data, not assumptions.

Instructions

The user will describe their user type and available research data. Work through these steps:

  1. Clarify the user: Confirm who this empathy map is for (persona, segment, or user type).
  2. Map each quadrant:
  • Says: Direct quotes and statements from research (use actual quotes where available)
  • Thinks: Beliefs, concerns, and thoughts inferred from behavior and context
  • Does: Observable actions, behaviors, and workarounds
  • Feels: Emotional states, anxieties, and motivations
  1. Identify goals: What is this user trying to achieve?
  2. Identify pain points: What barriers, frustrations, or unmet needs exist?
  3. Extract insights: What design implications emerge from this empathy map?
  4. Note gaps: What do we still need to learn?
  5. Think step by step. Present the empathy map in a clear, visual-friendly format.

Further Reading

  • Gamestorming — Dave Gray
  • Lean UX — Jeff Gothelf and Josh Seiden

© Owl-Listener, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

Just SKILL.md in design-research/skills/empathy-map of Owl-Listener/designer-skills.

Open the folder on GitHubat commit 9a6930c

Used in 1 other repository

We found 2 copies of this SKILL.md (exact, near-identical or edited) in other folders, from 1 other GitHub owner. This page covers the copy in Owl-Listener/designer-skills, which our catalogue first saw on October 7, 2026.

Compare with similar skills

Empathy Map next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

Empathy Map compared with similar skills
SkillStarsUsed inTokensAuto-checkLicenceRepo updated
Empathy Map this skillOwl-Listener/designer-skills2.9k1 repos~488Automated safety check: PassMIT
Orca CLIstablyai/orca87k2 repos~593Automated safety check: PassMIT
Coding Agent Session Findercode-yeongyu/oh-my-openagent70k1 repos~2.8kAutomated safety check: PassCustom licence
Beads Task Memorygastownhall/beads28k—~1.2kAutomated safety check: PassMIT
Session History Searchslopus/happy24k—~3.1kAutomated safety check: PassMIT
Paseo Agent Handoffgetpaseo/paseo20k1 repos~606Automated safety check: PassCustom licence

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Categories

Questions about Empathy Map

What does Empathy Map do?

Build a Says, Thinks, Does, Feels map for one user or segment. Empathy Map is an agent skill from Owl-Listener/designer-skills. Build a Says, Thinks, Does, Feels map for one user or segment.

When should I use Empathy Map?

Empathy Map fits situations like: sharing user understanding quickly; tasks that involve Session handoff.

How do I install Empathy Map in Claude Code?

Run `npx skills add Owl-Listener/designer-skills --skill empathy-map -a claude-code`. Or copy the skill folder (design-research/skills/empathy-map in Owl-Listener/designer-skills) into .claude/skills/empathy-map in your project. Claude Code loads it when a task matches its description.

How do I install Empathy Map in Codex?

Run `npx skills add Owl-Listener/designer-skills --skill empathy-map -a codex`. Or copy the skill folder (design-research/skills/empathy-map in Owl-Listener/designer-skills) into .agents/skills/empathy-map in your project. Codex loads it when a task matches its description.

Can I use Empathy Map in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add Owl-Listener/designer-skills --skill empathy-map -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/empathy-map, .gemini/skills/empathy-map, .github/skills/empathy-map and .opencode/skills/empathy-map in your project.

What does Empathy Map need to run?

SKILL.md names no scripts, command-line tools or credentials: Empathy Map is instructions for the agent only.

Does Empathy Map access the network?

SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.

Is Empathy Map safe to install?

Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.

What licence does Empathy Map use?

Empathy Map is published under the MIT licence (the repository's licence). It allows redistribution, so the full SKILL.md is shown on this page.

How many tokens does Empathy Map use?

About 488 tokens (SKILL.md is roughly 2k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.

What are the alternatives to Empathy Map?

Skills that share tags, products or a category with Empathy Map: Orca CLI (stablyai/orca, 87k stars), Coding Agent Session Finder (code-yeongyu/oh-my-openagent, 70k stars), Beads Task Memory (gastownhall/beads, 28k stars) and Session History Search (slopus/happy, 24k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Empathy Map?

Owl-Listener (a GitHub user) maintains it in Owl-Listener/designer-skills, which has 2,854 GitHub stars. The repository holds 107 skills in this directory. The repository was last updated on September 5, 2026.

Source: Owl-Listener/designer-skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.