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Agent skill

Escalation Framework

by gtmagents in gtmagents/gtm-agents

A skill your agent uses to govern executive involvement, cross-functional response, and risk resolution for at-risk renewals.

Apache-2.0Auto-check passedSales & Support

Install Escalation Framework

skills CLI
$ npx skills add gtmagents/gtm-agents --skill escalation-framework -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install gtmagents/gtm-agents escalation-framework --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/gtmagents/gtm-agents.git skills-src && mkdir -p .claude/skills && cp -r skills-src/plugins/renewal-orchestration/skills/escalation-framework .claude/skills/escalation-framework && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
escalation-framework
GitHub stars
413
Used in
1 other repo
Token cost
~361 tokens
SKILL.md length
155 words
Files
1
Skills in repo
121
Repo updated
First seen
Licence
Apache-2.0

At a glance

A skill your agent uses to govern executive involvement, cross-functional response, and risk resolution for at-risk renewals.

  • Works in 5 steps: Tier Definitions – outline criteria for… → Stakeholder Matrix – assign owners (CSM,… → Communication Protocols – define… → …
  • Govern executive involvement
  • SKILL.md covers When to Use, Framework, Templates and Tips
  • Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md

What it does

Escalation Framework is an agent skill from gtmagents/gtm-agents. Use to govern executive involvement, cross-functional response, and risk resolution for at-risk renewals.

Its SKILL.md is about 360 tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.

It sits in Sales & Support. The repository describes itself as: Production-ready collection of GTM agents and specialized skills for claude code. Covers sales, marketing, customer success, and revenue operations workflows. The licence is Apache-2.0.

When your agent uses it

  • Govern executive involvement
  • Cross-functional response
  • Risk resolution for at-risk renewals

Example prompts

  • “/escalation-framework”

Workflow steps

5 steps, taken from the first numbered list in SKILL.md.

  1. Tier Definitions – outline criteria for green/yellow/red escalations and required response times.
  2. Stakeholder Matrix – assign owners (CSM, AE, exec sponsor, product, finance, legal) per tier.
  3. Communication Protocols – define templates, meeting cadences, and status update requirements.
  4. Decision Authority – specify who can approve concessions, roadmap commitments, or contract terms.
  5. Post-Escalation Review – capture learnings, update playbooks, and track commitments.

What it can do on your machine

Read from SKILL.md and the folder at commit 78e0419. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    No scripts in the folder and no shell commands in SKILL.md.

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    No URLs in SKILL.md.

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Escalation Framework loads about 361 tokens when it runs. Until then it costs about 32 tokens; SKILL.md has 155 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~32
When it runs · the whole SKILL.md, loaded when a task matches
~361

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check passed

The automated check found no risky patterns in SKILL.md.

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.

SKILL.md

The full file from gtmagents/gtm-agents at commit 78e0419, republished under its Apache-2.0 licence (© gtmagents). 155 words, ~361 tokens.

Download SKILL.mdSave it as .claude/skills/escalation-framework/SKILL.md (or your agent's skills folder).
name
escalation-framework
description
Use to govern executive involvement, cross-functional response, and risk resolution for at-risk renewals.

Renewal Escalation Framework Skill

When to Use

  • Managing red/yellow accounts approaching renewal with unresolved blockers.
  • Coordinating cross-functional support (product, finance, legal, exec) on high-stakes negotiations.
  • Documenting escalation paths to ensure clarity on ownership and timelines.

Framework

  1. Tier Definitions – outline criteria for green/yellow/red escalations and required response times.
  2. Stakeholder Matrix – assign owners (CSM, AE, exec sponsor, product, finance, legal) per tier.
  3. Communication Protocols – define templates, meeting cadences, and status update requirements.
  4. Decision Authority – specify who can approve concessions, roadmap commitments, or contract terms.
  5. Post-Escalation Review – capture learnings, update playbooks, and track commitments.

Templates

  • Escalation intake form (issue, impact, requested support, deadline).
  • Executive briefing doc with talking points, risks, and desired outcomes.
  • Resolution tracker to log actions, owners, and next check-ins.

Tips

  • Pair with renewal-playbooks to ensure escalations tie back to structured plays.
  • Keep approval matrices accessible so field teams know who to engage.
  • Review escalations monthly to ensure commitments are fulfilled.

© gtmagents, Apache-2.0. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

Just SKILL.md in plugins/renewal-orchestration/skills/escalation-framework of gtmagents/gtm-agents.

Open the folder on GitHubat commit 78e0419

Used in 1 other repository

We found 1 copy of this SKILL.md (exact, near-identical or edited) in other folders, from 1 other GitHub owner. This page covers the copy in gtmagents/gtm-agents, which our catalogue first saw on October 7, 2026.

Compare with similar skills

Escalation Framework next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

Escalation Framework compared with similar skills
SkillStarsUsed inTokensAuto-checkLicenceRepo updated
Escalation Framework this skillgtmagents/gtm-agents4131 repos~361Automated safety check: PassApache-2.0
Cold Outbound Optimizerericosiu/ai-marketing-skills3.6k1 repos~1.7kAutomated safety check: PassMIT
Doc Coauthoringaws-samples/sample-strands-agent-with-agentcore19541 repos~3.2kAutomated safety check: PassMIT
Amazon Buy Box Monitorbrowser-act/skills6.1k1 repos~1.6kAutomated safety check: PassMIT
Review Analysisliangdabiao/amazon-sorftime-research-MCP-skill9531 repos~2.5kAutomated safety check: PassNone
Deskcomm Extensaomelgarafael/DeskcommCRM4.5k—~2.7kAutomated safety check: PassMIT

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Categories

Questions about Escalation Framework

What does Escalation Framework do?

A skill your agent uses to govern executive involvement, cross-functional response, and risk resolution for at-risk renewals. Escalation Framework is an agent skill from gtmagents/gtm-agents. Use to govern executive involvement, cross-functional response, and risk resolution for at-risk renewals.

When should I use Escalation Framework?

Escalation Framework fits situations like: govern executive involvement; cross-functional response; risk resolution for at-risk renewals.

How do I install Escalation Framework in Claude Code?

Run `npx skills add gtmagents/gtm-agents --skill escalation-framework -a claude-code`. Or copy the skill folder (plugins/renewal-orchestration/skills/escalation-framework in gtmagents/gtm-agents) into .claude/skills/escalation-framework in your project. Claude Code loads it when a task matches its description.

How do I install Escalation Framework in Codex?

Run `npx skills add gtmagents/gtm-agents --skill escalation-framework -a codex`. Or copy the skill folder (plugins/renewal-orchestration/skills/escalation-framework in gtmagents/gtm-agents) into .agents/skills/escalation-framework in your project. Codex loads it when a task matches its description.

Can I use Escalation Framework in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add gtmagents/gtm-agents --skill escalation-framework -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/escalation-framework, .gemini/skills/escalation-framework, .github/skills/escalation-framework and .opencode/skills/escalation-framework in your project.

What does Escalation Framework need to run?

SKILL.md names no scripts, command-line tools or credentials: Escalation Framework is instructions for the agent only.

Does Escalation Framework access the network?

SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.

Is Escalation Framework safe to install?

Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.

What licence does Escalation Framework use?

Escalation Framework is published under the Apache-2.0 licence (the repository's licence). It allows redistribution, so the full SKILL.md is shown on this page.

How many tokens does Escalation Framework use?

About 361 tokens (SKILL.md is roughly 1.4k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.

What are the alternatives to Escalation Framework?

Skills that share tags, products or a category with Escalation Framework: Cold Outbound Optimizer (ericosiu/ai-marketing-skills, 3.6k stars), Doc Coauthoring (aws-samples/sample-strands-agent-with-agentcore, 195 stars), Amazon Buy Box Monitor (browser-act/skills, 6.1k stars) and Review Analysis (liangdabiao/amazon-sorftime-research-MCP-skill, 953 stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Escalation Framework?

gtmagents (a GitHub user) maintains it in gtmagents/gtm-agents, which has 413 GitHub stars. The repository holds 121 skills in this directory. The repository was last updated on April 3, 2026.

Source: gtmagents/gtm-agents on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.