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Agent skill

Escalation

by gtmagents in gtmagents/gtm-agents

A skill your agent uses to define incident tiers, response protocols, and stakeholder communications.

Apache-2.0Auto-check passedWriting & Content

Install Escalation

skills CLI
$ npx skills add gtmagents/gtm-agents --skill escalation -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install gtmagents/gtm-agents escalation --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/gtmagents/gtm-agents.git skills-src && mkdir -p .claude/skills && cp -r skills-src/plugins/community-orchestration/skills/escalation .claude/skills/escalation && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
escalation
GitHub stars
414
Used in
1 other repo
Token cost
~343 tokens
SKILL.md length
147 words
Files
1
Skills in repo
121
Repo updated
First seen
Licence
Apache-2.0

At a glance

A skill your agent uses to define incident tiers, response protocols, and stakeholder communications.

  • Works in 5 steps: Tiering – classify incidents (info… → Ownership – map responders per tier… → Response Playbooks – outline steps,… → …
  • Define incident tiers
  • SKILL.md covers When to Use, Framework, Templates and Tips
  • Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md

What it does

Escalation is an agent skill from gtmagents/gtm-agents. Use to define incident tiers, response protocols, and stakeholder communications.

Its SKILL.md is about 340 tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.

It sits in Writing & Content, covering Internal communications. The repository describes itself as: Production-ready collection of GTM agents and specialized skills for claude code. Covers sales, marketing, customer success, and revenue operations workflows. The licence is Apache-2.0.

When your agent uses it

  • Define incident tiers
  • Response protocols
  • Stakeholder communications

Example prompts

  • “/escalation”

Workflow steps

5 steps, taken from the first numbered list in SKILL.md.

  1. Tiering – classify incidents (info request, policy violation, critical escalation) with examples.
  2. Ownership – map responders per tier (moderators, comms, legal, security, exec sponsor).
  3. Response Playbooks – outline steps, messaging, approvals, and timelines per tier.
  4. Tooling & Evidence – define logging requirements, screenshots, data retention, and ticketing.
  5. Post-incident Review – document root cause, remediation, and preventive actions.

What it can do on your machine

Read from SKILL.md and the folder at commit 78e0419. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    No scripts in the folder and no shell commands in SKILL.md.

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    No URLs in SKILL.md.

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Escalation loads about 343 tokens when it runs. Until then it costs about 23 tokens; SKILL.md has 147 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~23
When it runs · the whole SKILL.md, loaded when a task matches
~343

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check passed

The automated check found no risky patterns in SKILL.md.

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.

SKILL.md

The full file from gtmagents/gtm-agents at commit 78e0419, republished under its Apache-2.0 licence (© gtmagents). 147 words, ~343 tokens.

Download SKILL.mdSave it as .claude/skills/escalation/SKILL.md (or your agent's skills folder).
name
escalation
description
Use to define incident tiers, response protocols, and stakeholder communications.

Community Escalation Framework Skill

When to Use

  • Preparing moderators for sensitive situations (security issues, harassment, outages, leaks).
  • Coordinating cross-functional response when community incidents impact customers or brand.
  • Reviewing past incidents to tighten governance and tooling.

Framework

  1. Tiering – classify incidents (info request, policy violation, critical escalation) with examples.
  2. Ownership – map responders per tier (moderators, comms, legal, security, exec sponsor).
  3. Response Playbooks – outline steps, messaging, approvals, and timelines per tier.
  4. Tooling & Evidence – define logging requirements, screenshots, data retention, and ticketing.
  5. Post-incident Review – document root cause, remediation, and preventive actions.

Templates

  • Escalation matrix (tier → trigger → primary owner → backup → SLA).
  • Incident log form with fields for context, actions, and status.
  • Postmortem template (summary, timeline, impact, actions, follow-ups).

Tips

  • Tie escalation flows into community-ops automation for faster routing.
  • Keep response macros ready for common issues to ensure consistent tone.
  • Conduct quarterly tabletop exercises to keep responders aligned.

© gtmagents, Apache-2.0. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

Just SKILL.md in plugins/community-orchestration/skills/escalation of gtmagents/gtm-agents.

Open the folder on GitHubat commit 78e0419

Used in 1 other repository

We found 1 copy of this SKILL.md (exact, near-identical or edited) in other folders, from 1 other GitHub owner. This page covers the copy in gtmagents/gtm-agents, which our catalogue first saw on October 7, 2026.

Compare with similar skills

Escalation next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

Escalation compared with similar skills
SkillStarsUsed inTokensAuto-checkLicenceRepo updated
Escalation this skillgtmagents/gtm-agents4141 repos~343Automated safety check: PassApache-2.0
Internal Communications Writeranthropics/skills180k38 repos~378Automated safety check: PassApache-2.0
Natural Japanese Business Writingcoji/natural-japanese1.9k—~2.1kAutomated safety check: PassMIT
My Weekly Reportmeain/dotfiles285—~2.5kAutomated safety check: PassMIT
Updatesjtenniswood/espframe208—~527Automated safety check: PassCustom licence
Updateakseolabs-seo/AK-Threads-booster275—~1.1kAutomated safety check: NotesMIT

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Categories

Questions about Escalation

What does Escalation do?

A skill your agent uses to define incident tiers, response protocols, and stakeholder communications. Escalation is an agent skill from gtmagents/gtm-agents. Use to define incident tiers, response protocols, and stakeholder communications.

When should I use Escalation?

Escalation fits situations like: define incident tiers; response protocols; stakeholder communications.

How do I install Escalation in Claude Code?

Run `npx skills add gtmagents/gtm-agents --skill escalation -a claude-code`. Or copy the skill folder (plugins/community-orchestration/skills/escalation in gtmagents/gtm-agents) into .claude/skills/escalation in your project. Claude Code loads it when a task matches its description.

How do I install Escalation in Codex?

Run `npx skills add gtmagents/gtm-agents --skill escalation -a codex`. Or copy the skill folder (plugins/community-orchestration/skills/escalation in gtmagents/gtm-agents) into .agents/skills/escalation in your project. Codex loads it when a task matches its description.

Can I use Escalation in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add gtmagents/gtm-agents --skill escalation -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/escalation, .gemini/skills/escalation, .github/skills/escalation and .opencode/skills/escalation in your project.

What does Escalation need to run?

SKILL.md names no scripts, command-line tools or credentials: Escalation is instructions for the agent only.

Does Escalation access the network?

SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.

Is Escalation safe to install?

Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.

What licence does Escalation use?

Escalation is published under the Apache-2.0 licence (the repository's licence). It allows redistribution, so the full SKILL.md is shown on this page.

How many tokens does Escalation use?

About 343 tokens (SKILL.md is roughly 1.4k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.

What are the alternatives to Escalation?

Skills that share tags, products or a category with Escalation: Internal Communications Writer (anthropics/skills, 180k stars), Natural Japanese Business Writing (coji/natural-japanese, 1.9k stars), My Weekly Report (meain/dotfiles, 285 stars) and Updates (jtenniswood/espframe, 208 stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Escalation?

gtmagents (a GitHub user) maintains it in gtmagents/gtm-agents, which has 414 GitHub stars. The repository holds 121 skills in this directory. The repository was last updated on April 3, 2026.

Source: gtmagents/gtm-agents on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.