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Agent skill

Crisis Playbooks

by gtmagents in gtmagents/gtm-agents

A skill your agent uses when incidents occur and you need pre-approved workflows, templates, and escalation paths.

Apache-2.0Auto-check passed

Install Crisis Playbooks

skills CLI
$ npx skills add gtmagents/gtm-agents --skill crisis-playbooks -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install gtmagents/gtm-agents crisis-playbooks --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/gtmagents/gtm-agents.git skills-src && mkdir -p .claude/skills && cp -r skills-src/plugins/pr-communications/skills/crisis-playbooks .claude/skills/crisis-playbooks && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
crisis-playbooks
GitHub stars
414
Used in
1 other repo
Token cost
~306 tokens
SKILL.md length
123 words
Files
1
Skills in repo
121
Repo updated
First seen
Licence
Apache-2.0

At a glance

A skill your agent uses when incidents occur and you need pre-approved workflows, templates, and escalation paths.

  • Works in 5 steps: Severity Matrix – classify incidents… → Escalation Tree – who to notify, in what… → Message Kits – holding statements,… → …
  • Incidents occur and you need pre-approved workflows
  • SKILL.md covers When to Use, Framework, Templates and Tips
  • Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md

What it does

Crisis Playbooks is an agent skill from gtmagents/gtm-agents. Use when incidents occur and you need pre-approved workflows, templates, and escalation paths.

Its SKILL.md is about 310 tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.

The repository describes itself as: Production-ready collection of GTM agents and specialized skills for claude code. Covers sales, marketing, customer success, and revenue operations workflows. The licence is Apache-2.0.

When your agent uses it

  • Incidents occur and you need pre-approved workflows
  • Escalation paths

Example prompts

  • “/crisis-playbooks”

Workflow steps

5 steps, taken from the first numbered list in SKILL.md.

  1. Severity Matrix – classify incidents (P1-P4) with response SLAs and approvers.
  2. Escalation Tree – who to notify, in what order, via which channels.
  3. Message Kits – holding statements, customer/partner/internal scripts, social/status updates.
  4. Channel Sequence – timeline for status page, email, press, social, internal posts.
  5. Monitoring & Recovery – tracking sentiment, rumor control, follow-up updates.

What it can do on your machine

Read from SKILL.md and the folder at commit 78e0419. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    No scripts in the folder and no shell commands in SKILL.md.

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    No URLs in SKILL.md.

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Crisis Playbooks loads about 306 tokens when it runs. Until then it costs about 28 tokens; SKILL.md has 123 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~28
When it runs · the whole SKILL.md, loaded when a task matches
~306

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check passed

The automated check found no risky patterns in SKILL.md.

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.

SKILL.md

The full file from gtmagents/gtm-agents at commit 78e0419, republished under its Apache-2.0 licence (© gtmagents). 123 words, ~306 tokens.

Download SKILL.mdSave it as .claude/skills/crisis-playbooks/SKILL.md (or your agent's skills folder).
name
crisis-playbooks
description
Use when incidents occur and you need pre-approved workflows, templates, and escalation paths.

Crisis Communications Playbooks Skill

When to Use

  • Service outages, security incidents, compliance/regulatory events.
  • Negative press cycles or social media escalations.
  • Sensitive executive/HR news requiring coordinated messaging.

Framework

  1. Severity Matrix – classify incidents (P1-P4) with response SLAs and approvers.
  2. Escalation Tree – who to notify, in what order, via which channels.
  3. Message Kits – holding statements, customer/partner/internal scripts, social/status updates.
  4. Channel Sequence – timeline for status page, email, press, social, internal posts.
  5. Monitoring & Recovery – tracking sentiment, rumor control, follow-up updates.

Templates

  • Incident briefing doc (facts, unknowns, owners, deadlines).
  • Approval checklist for legal/security/executive signoff.
  • Post-incident report with RCA, comms metrics, and improvement actions.

Tips

  • Rehearse quarterly with tabletop exercises.
  • Keep localized versions for regulated markets.
  • Archive every incident’s comms artifacts for compliance and learning.

© gtmagents, Apache-2.0. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

Just SKILL.md in plugins/pr-communications/skills/crisis-playbooks of gtmagents/gtm-agents.

Open the folder on GitHubat commit 78e0419

Used in 1 other repository

We found 1 copy of this SKILL.md (exact, near-identical or edited) in other folders, from 1 other GitHub owner. This page covers the copy in gtmagents/gtm-agents, which our catalogue first saw on October 7, 2026.

Compare with similar skills

Crisis Playbooks next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

Crisis Playbooks compared with similar skills
SkillStarsUsed inTokensAuto-checkLicenceRepo updated
Crisis Playbooks this skillgtmagents/gtm-agents4141 repos~306Automated safety check: PassApache-2.0
Building Incident Response Playbookmukul975/Anthropic-Cybersecurity-Skills34k—~2.6kAutomated safety check: PassApache-2.0
Implementing Ot Incident Response Playbookmukul975/Anthropic-Cybersecurity-Skills34k—~4.2kAutomated safety check: PassApache-2.0
Triaging Security Incident With Ir Playbookmukul975/Anthropic-Cybersecurity-Skills34k—~2.2kAutomated safety check: PassApache-2.0
Incident Responsesickn33/agentic-awesome-skills47k1 repos~3.7kAutomated safety check: PassMIT
Incident Postmortemgithub/awesome-copilot40k—~1.8kAutomated safety check: PassMIT

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Questions about Crisis Playbooks

What does Crisis Playbooks do?

A skill your agent uses when incidents occur and you need pre-approved workflows, templates, and escalation paths. Crisis Playbooks is an agent skill from gtmagents/gtm-agents. Use when incidents occur and you need pre-approved workflows, templates, and escalation paths.

When should I use Crisis Playbooks?

Crisis Playbooks fits situations like: incidents occur and you need pre-approved workflows; escalation paths.

How do I install Crisis Playbooks in Claude Code?

Run `npx skills add gtmagents/gtm-agents --skill crisis-playbooks -a claude-code`. Or copy the skill folder (plugins/pr-communications/skills/crisis-playbooks in gtmagents/gtm-agents) into .claude/skills/crisis-playbooks in your project. Claude Code loads it when a task matches its description.

How do I install Crisis Playbooks in Codex?

Run `npx skills add gtmagents/gtm-agents --skill crisis-playbooks -a codex`. Or copy the skill folder (plugins/pr-communications/skills/crisis-playbooks in gtmagents/gtm-agents) into .agents/skills/crisis-playbooks in your project. Codex loads it when a task matches its description.

Can I use Crisis Playbooks in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add gtmagents/gtm-agents --skill crisis-playbooks -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/crisis-playbooks, .gemini/skills/crisis-playbooks, .github/skills/crisis-playbooks and .opencode/skills/crisis-playbooks in your project.

What does Crisis Playbooks need to run?

SKILL.md names no scripts, command-line tools or credentials: Crisis Playbooks is instructions for the agent only.

Does Crisis Playbooks access the network?

SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.

Is Crisis Playbooks safe to install?

Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.

What licence does Crisis Playbooks use?

Crisis Playbooks is published under the Apache-2.0 licence (the repository's licence). It allows redistribution, so the full SKILL.md is shown on this page.

How many tokens does Crisis Playbooks use?

About 306 tokens (SKILL.md is roughly 1.2k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.

What are the alternatives to Crisis Playbooks?

Skills that share tags, products or a category with Crisis Playbooks: Building Incident Response Playbook (mukul975/Anthropic-Cybersecurity-Skills, 34k stars), Implementing Ot Incident Response Playbook (mukul975/Anthropic-Cybersecurity-Skills, 34k stars), Triaging Security Incident With Ir Playbook (mukul975/Anthropic-Cybersecurity-Skills, 34k stars) and Incident Response (sickn33/agentic-awesome-skills, 47k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Crisis Playbooks?

gtmagents (a GitHub user) maintains it in gtmagents/gtm-agents, which has 414 GitHub stars. The repository holds 121 skills in this directory. The repository was last updated on April 3, 2026.

Source: gtmagents/gtm-agents on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.