Support
haacked/dotfiles
Support hero workflow — start a ticket investigation with auto-organized notes, find existing notes, or generate the weekly highlights log.
Triage customer support tickets/emails/chats into categories, priority, and next action; draft responses and create reproducible steps; use for Zendesk/Intercom/Help Scout exports or pasted threads.
Install Support Ticket Triage
$ npx skills add composio-community/awesome-codex-skills --skill support-ticket-triage -a claude-codeProject install by default; add -g for ~/.claude/skills/.
$ gh skill install composio-community/awesome-codex-skills support-ticket-triage --agent claude-codeProject scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).
$ git clone --depth 1 https://github.com/composio-community/awesome-codex-skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/support-ticket-triage .claude/skills/support-ticket-triage && rm -rf skills-srcUse ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.
Claude Code skills documentation · loads skills from .claude/skills/
Install the "support-ticket-triage" agent skill from https://github.com/composio-community/awesome-codex-skills/tree/master/support-ticket-triage into .claude/skills/support-ticket-triage/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "support-ticket-triage", then confirm the skill loads.Claude Code copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$skill-installer install https://github.com/composio-community/awesome-codex-skills/tree/master/support-ticket-triageType this inside Codex. $skill-installer <name> installs a curated skill from openai/skills. The installer writes to $CODEX_HOME/skills (default ~/.codex/skills). Restart Codex if the skill does not show up.
$ npx skills add composio-community/awesome-codex-skills --skill support-ticket-triage -a codexProject install goes to .agents/skills/; add -g for ~/.codex/skills/.
$ gh skill install composio-community/awesome-codex-skills support-ticket-triage --agent codexProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/composio-community/awesome-codex-skills.git skills-src && mkdir -p .agents/skills && cp -r skills-src/support-ticket-triage .agents/skills/support-ticket-triage && rm -rf skills-srcUse ~/.agents/skills/ instead of .agents/skills for a personal install.
Codex skills documentation · loads skills from .agents/skills/
Install the "support-ticket-triage" agent skill from https://github.com/composio-community/awesome-codex-skills/tree/master/support-ticket-triage into .agents/skills/support-ticket-triage/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "support-ticket-triage", then confirm the skill loads.Codex copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add composio-community/awesome-codex-skills --skill support-ticket-triage -a cursorProject install goes to .agents/skills/; add -g for ~/.cursor/skills/.
$ gh skill install composio-community/awesome-codex-skills support-ticket-triage --agent cursorProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/composio-community/awesome-codex-skills.git skills-src && mkdir -p .cursor/skills && cp -r skills-src/support-ticket-triage .cursor/skills/support-ticket-triage && rm -rf skills-srcUse ~/.cursor/skills/ instead of .cursor/skills for a personal install.
Cursor skills documentation · loads skills from .cursor/skills/, .agents/skills/, .claude/skills/, .codex/skills/
Install the "support-ticket-triage" agent skill from https://github.com/composio-community/awesome-codex-skills/tree/master/support-ticket-triage into .cursor/skills/support-ticket-triage/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "support-ticket-triage", then confirm the skill loads.Cursor copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gemini skills install https://github.com/composio-community/awesome-codex-skills.git --path support-ticket-triage--scope user (default) or --scope workspace; --path is the subfolder of the repo that holds the skill; --consent skips the security confirmation prompt.
$ npx skills add composio-community/awesome-codex-skills --skill support-ticket-triage -a gemini-cliProject install goes to .agents/skills/; add -g for ~/.gemini/skills/.
$ gh skill install composio-community/awesome-codex-skills support-ticket-triage --agent gemini-cliProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/composio-community/awesome-codex-skills.git skills-src && mkdir -p .gemini/skills && cp -r skills-src/support-ticket-triage .gemini/skills/support-ticket-triage && rm -rf skills-srcUse ~/.gemini/skills/ instead of .gemini/skills for a personal install, then run /skills reload.
Gemini CLI skills documentation · loads skills from .gemini/skills/, .agents/skills/
Install the "support-ticket-triage" agent skill from https://github.com/composio-community/awesome-codex-skills/tree/master/support-ticket-triage into .gemini/skills/support-ticket-triage/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "support-ticket-triage", then confirm the skill loads.Gemini CLI copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gh skill install composio-community/awesome-codex-skills support-ticket-triageInstalls for Copilot at project scope by default; add --scope user for a personal install. Preview a skill first with gh skill preview. Needs GitHub CLI 2.90.0 or later (public preview).
$ npx skills add composio-community/awesome-codex-skills --skill support-ticket-triage -a github-copilotProject install goes to .agents/skills/; add -g for ~/.copilot/skills/.
$ git clone --depth 1 https://github.com/composio-community/awesome-codex-skills.git skills-src && mkdir -p .github/skills && cp -r skills-src/support-ticket-triage .github/skills/support-ticket-triage && rm -rf skills-srcUse ~/.copilot/skills/ instead of .github/skills for a personal install. Commit .github/skills so cloud agent and code review can use it.
GitHub Copilot skills documentation · loads skills from .github/skills/, .claude/skills/, .agents/skills/
Install the "support-ticket-triage" agent skill from https://github.com/composio-community/awesome-codex-skills/tree/master/support-ticket-triage into .github/skills/support-ticket-triage/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "support-ticket-triage", then confirm the skill loads.GitHub Copilot copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add composio-community/awesome-codex-skills --skill support-ticket-triage -a opencodeOpenCode documents no install command of its own. Project install goes to .agents/skills/; add -g for ~/.config/opencode/skills/.
$ gh skill install composio-community/awesome-codex-skills support-ticket-triage --agent opencodeProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/composio-community/awesome-codex-skills.git skills-src && mkdir -p .opencode/skills && cp -r skills-src/support-ticket-triage .opencode/skills/support-ticket-triage && rm -rf skills-srcUse ~/.config/opencode/skills/ instead of .opencode/skills for a personal install.
OpenCode skills documentation · loads skills from .opencode/skills/, .claude/skills/, .agents/skills/
Install the "support-ticket-triage" agent skill from https://github.com/composio-community/awesome-codex-skills/tree/master/support-ticket-triage into .opencode/skills/support-ticket-triage/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "support-ticket-triage", then confirm the skill loads.OpenCode copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
Facts
- Skill name
support-ticket-triage- GitHub stars
- 17k
- Token cost
- ~364 tokens
- SKILL.md length
- 154 words
- Files
- 1
- Skills in repo
- 8
- Repo updated
- First seen
- Licence
- None found
At a glance
Triage customer support tickets/emails/chats into categories, priority, and next action; draft responses and create reproducible steps; use for Zendesk/Intercom/Help Scout exports or pasted threads.
- Works in 5 steps: Parse context: identify issue type,… → Categorize: assign category and… → Draft response (if asked): concise… → …
- Zendesk/Intercom/Help Scout exports
- SKILL.md covers Inputs to gather, Workflow and Quality checks
- Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md
What it does
Support Ticket Triage is an agent skill from composio-community/awesome-codex-skills. Triage customer support tickets/emails/chats into categories, priority, and next action; draft responses and create reproducible steps; use for Zendesk/Intercom/Help Scout exports or pasted threads.
Its SKILL.md is about 360 tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.
It sits in Sales & Support, covering Customer support and Email writing. It works with Intercom and Zendesk. The repository describes itself as: A curated list of practical Codex skills for automating workflows across the Codex CLI and API.
When your agent uses it
- Zendesk/Intercom/Help Scout exports
- Tasks that involve Customer support
- Tasks that involve Email writing
Example prompts
- “/support-ticket-triage”
Workflow steps
5 steps, taken from the first numbered list in SKILL.md.
- Parse context: identify issue type, product surface, severity, customer impact, reproduction hints, and blockers.
- Categorize: assign category and subcategory; set priority (e.g., P0–P3) with short justification.
- Draft response (if asked): concise acknowledgment, empathy, restate issue, next steps, and ask for missing info; include reproduction…
- Internal notes: suspected root cause, logs to pull, teams to loop, and tracking IDs to create/attach.
- Output: tabular or bullet summary with Category, Priority, Summary, Proposed Fix/Next Steps, Reply Draft.
What it can do on your machine
Read from SKILL.md and the folder at commit 0930e13. It shows what the files ask for, not the result of running them.
Tool permissions
Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.
From allowed-tools in the SKILL.md frontmatter.
Runs code
No scripts in the folder and no shell commands in SKILL.md.
From the folder's file list and the shell code blocks in SKILL.md.
Network
No URLs in SKILL.md.
From URLs in SKILL.md, links to its own repository left out.
Credentials
Names no API keys, tokens, secrets or passwords.
From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.
Context cost
Support Ticket Triage loads about 364 tokens when it runs. Until then it costs about 55 tokens; SKILL.md has 154 words of instructions outside code blocks.
Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.
Safety
Auto-check passed
The automated check found no risky patterns in SKILL.md.
Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.
SKILL.md
Without a licence we can't republish the file, so here is its outline and opening line. It has 154 words (~364 tokens).
“Standardize how to classify and respond to incoming tickets.”
- name
- support-ticket-triage
- metadata.short-description
- Categorize and respond to support tickets
Files
Just SKILL.md in support-ticket-triage of composio-community/awesome-codex-skills.
Open the folder on GitHubat commit 0930e13
Compare with similar skills
Support Ticket Triage next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.
| Skill | Stars | Used in | Tokens | Auto-check | Licence | Repo updated |
|---|---|---|---|---|---|---|
| Support Ticket Triage this skillcomposio-community/awesome-codex-skills | 17k | — | ~364 | Automated safety check: Pass | None | |
| Supporthaacked/dotfiles | 134 | — | ~2.9k | Automated safety check: Pass | None | |
| Triaging Web Analytics SupportPostHog/posthog | 40k | — | ~1.6k | Automated safety check: Pass | Custom licence | |
| Email Template GeneratorOneWave-AI/claude-skills | 336 | 1 repos | ~906 | Automated safety check: Pass | MIT | |
| Intercom Debug Bundlejeremylongshore/tons-of-skills-marketplace | 2.8k | — | ~1.2k | Automated safety check: Notes | MIT | |
| Siftranknoperator/siftrank | 225 | — | ~2.9k | Automated safety check: Pass | MIT |
Similar skills
- Official
Triaging Web Analytics Support
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Triage web analytics support tickets end to end: enumerate open tickets from the in-app conversations product and their Zendesk mirrors, classify each into a diagnostic shape (frontend crash, "two…
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Generate professional email templates for various business scenarios including sales outreach, customer support, internal communications, follow-ups, and apologies.
Intercom Debug Bundle
jeremylongshore/tons-of-skills-marketplace
Collect Intercom debug evidence for support tickets and troubleshooting.
Siftrank
noperator/siftrank
Find needles in haystacks with SiftRank. An agent skill from noperator/siftrank.
Customer Support Agent
mastra-ai/mastra
Authoring playbook for building agents that triage and reply to customer messages — support tickets, email inquiries, chat questions, refund requests, or product issues.
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Related
Categories
Questions about Support Ticket Triage
What does Support Ticket Triage do?
Triage customer support tickets/emails/chats into categories, priority, and next action; draft responses and create reproducible steps; use for Zendesk/Intercom/Help Scout exports or pasted threads. Support Ticket Triage is an agent skill from composio-community/awesome-codex-skills. Triage customer support tickets/emails/chats into categories, priority, and next action; draft responses and create reproducible steps; use for Zendesk/Intercom/Help Scout exports or pasted threads.
When should I use Support Ticket Triage?
Support Ticket Triage fits situations like: zendesk/Intercom/Help Scout exports; tasks that involve Customer support; tasks that involve Email writing.
How do I install Support Ticket Triage in Claude Code?
Run `npx skills add composio-community/awesome-codex-skills --skill support-ticket-triage -a claude-code`. Or copy the skill folder (support-ticket-triage in composio-community/awesome-codex-skills) into .claude/skills/support-ticket-triage in your project. Claude Code loads it when a task matches its description.
How do I install Support Ticket Triage in Codex?
Run `npx skills add composio-community/awesome-codex-skills --skill support-ticket-triage -a codex`. Or copy the skill folder (support-ticket-triage in composio-community/awesome-codex-skills) into .agents/skills/support-ticket-triage in your project. Codex loads it when a task matches its description.
Can I use Support Ticket Triage in Cursor, Gemini CLI or GitHub Copilot?
Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add composio-community/awesome-codex-skills --skill support-ticket-triage -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/support-ticket-triage, .gemini/skills/support-ticket-triage, .github/skills/support-ticket-triage and .opencode/skills/support-ticket-triage in your project.
What does Support Ticket Triage need to run?
SKILL.md names no scripts, command-line tools or credentials: Support Ticket Triage is instructions for the agent only.
Does Support Ticket Triage access the network?
SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.
Is Support Ticket Triage safe to install?
Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.
What licence does Support Ticket Triage use?
No licence was found for Support Ticket Triage or its repository. Without one, default copyright applies: ask the author before reusing or redistributing it.
How many tokens does Support Ticket Triage use?
About 364 tokens (SKILL.md is roughly 1.5k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.
What are the alternatives to Support Ticket Triage?
Skills that share tags, products or a category with Support Ticket Triage: Support (haacked/dotfiles, 134 stars), Triaging Web Analytics Support (PostHog/posthog, 40k stars), Email Template Generator (OneWave-AI/claude-skills, 336 stars) and Intercom Debug Bundle (jeremylongshore/tons-of-skills-marketplace, 2.8k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.
Who maintains Support Ticket Triage?
composio-community (a GitHub organization) maintains it in composio-community/awesome-codex-skills, which has 16,836 GitHub stars. The repository holds 8 skills in this directory. The repository was last updated on July 26, 2026.
Source: composio-community/awesome-codex-skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.