Triaging Web Analytics Support
PostHog/posthog-foss
Triage web analytics support tickets end to end: enumerate open tickets from the in-app conversations product and their Zendesk mirrors, classify each into a diagnostic shape (frontend crash, "two…
Support hero workflow — start a ticket investigation with auto-organized notes, find existing notes, or generate the weekly highlights log.
Install Support
$ npx skills add haacked/dotfiles --skill support -a claude-codeProject install by default; add -g for ~/.claude/skills/.
$ gh skill install haacked/dotfiles support --agent claude-codeProject scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).
$ git clone --depth 1 https://github.com/haacked/dotfiles.git skills-src && mkdir -p .claude/skills && cp -r skills-src/ai/skills/support .claude/skills/support && rm -rf skills-srcUse ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.
Claude Code skills documentation · loads skills from .claude/skills/
Install the "support" agent skill from https://github.com/haacked/dotfiles/tree/main/ai/skills/support into .claude/skills/support/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "support", then confirm the skill loads.Claude Code copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$skill-installer install https://github.com/haacked/dotfiles/tree/main/ai/skills/supportType this inside Codex. $skill-installer <name> installs a curated skill from openai/skills. The installer writes to $CODEX_HOME/skills (default ~/.codex/skills). Restart Codex if the skill does not show up.
$ npx skills add haacked/dotfiles --skill support -a codexProject install goes to .agents/skills/; add -g for ~/.codex/skills/.
$ gh skill install haacked/dotfiles support --agent codexProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/haacked/dotfiles.git skills-src && mkdir -p .agents/skills && cp -r skills-src/ai/skills/support .agents/skills/support && rm -rf skills-srcUse ~/.agents/skills/ instead of .agents/skills for a personal install.
Codex skills documentation · loads skills from .agents/skills/
Install the "support" agent skill from https://github.com/haacked/dotfiles/tree/main/ai/skills/support into .agents/skills/support/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "support", then confirm the skill loads.Codex copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add haacked/dotfiles --skill support -a cursorProject install goes to .agents/skills/; add -g for ~/.cursor/skills/.
$ gh skill install haacked/dotfiles support --agent cursorProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/haacked/dotfiles.git skills-src && mkdir -p .cursor/skills && cp -r skills-src/ai/skills/support .cursor/skills/support && rm -rf skills-srcUse ~/.cursor/skills/ instead of .cursor/skills for a personal install.
Cursor skills documentation · loads skills from .cursor/skills/, .agents/skills/, .claude/skills/, .codex/skills/
Install the "support" agent skill from https://github.com/haacked/dotfiles/tree/main/ai/skills/support into .cursor/skills/support/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "support", then confirm the skill loads.Cursor copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gemini skills install https://github.com/haacked/dotfiles.git --path ai/skills/support--scope user (default) or --scope workspace; --path is the subfolder of the repo that holds the skill; --consent skips the security confirmation prompt.
$ npx skills add haacked/dotfiles --skill support -a gemini-cliProject install goes to .agents/skills/; add -g for ~/.gemini/skills/.
$ gh skill install haacked/dotfiles support --agent gemini-cliProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/haacked/dotfiles.git skills-src && mkdir -p .gemini/skills && cp -r skills-src/ai/skills/support .gemini/skills/support && rm -rf skills-srcUse ~/.gemini/skills/ instead of .gemini/skills for a personal install, then run /skills reload.
Gemini CLI skills documentation · loads skills from .gemini/skills/, .agents/skills/
Install the "support" agent skill from https://github.com/haacked/dotfiles/tree/main/ai/skills/support into .gemini/skills/support/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "support", then confirm the skill loads.Gemini CLI copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gh skill install haacked/dotfiles supportInstalls for Copilot at project scope by default; add --scope user for a personal install. Preview a skill first with gh skill preview. Needs GitHub CLI 2.90.0 or later (public preview).
$ npx skills add haacked/dotfiles --skill support -a github-copilotProject install goes to .agents/skills/; add -g for ~/.copilot/skills/.
$ git clone --depth 1 https://github.com/haacked/dotfiles.git skills-src && mkdir -p .github/skills && cp -r skills-src/ai/skills/support .github/skills/support && rm -rf skills-srcUse ~/.copilot/skills/ instead of .github/skills for a personal install. Commit .github/skills so cloud agent and code review can use it.
GitHub Copilot skills documentation · loads skills from .github/skills/, .claude/skills/, .agents/skills/
Install the "support" agent skill from https://github.com/haacked/dotfiles/tree/main/ai/skills/support into .github/skills/support/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "support", then confirm the skill loads.GitHub Copilot copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add haacked/dotfiles --skill support -a opencodeOpenCode documents no install command of its own. Project install goes to .agents/skills/; add -g for ~/.config/opencode/skills/.
$ gh skill install haacked/dotfiles support --agent opencodeProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/haacked/dotfiles.git skills-src && mkdir -p .opencode/skills && cp -r skills-src/ai/skills/support .opencode/skills/support && rm -rf skills-srcUse ~/.config/opencode/skills/ instead of .opencode/skills for a personal install.
OpenCode skills documentation · loads skills from .opencode/skills/, .claude/skills/, .agents/skills/
Install the "support" agent skill from https://github.com/haacked/dotfiles/tree/main/ai/skills/support into .opencode/skills/support/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "support", then confirm the skill loads.OpenCode copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
Facts
- Skill name
support- GitHub stars
- 134
- Token cost
- ~2.9k tokens
- SKILL.md length
- 1,337 words
- Files
- 10 (incl. scripts, references)
- Skills in repo
- 29
- Repo updated
- First seen
- Licence
- None found
At a glance
Support hero workflow — start a ticket investigation with auto-organized notes, find existing notes, or generate the weekly highlights log.
- Works in 8 steps: Locate the notes directory → Read the ticket → Create or resume → …
- Explicitly runs /support
- SKILL.md covers Routing, Ticket URLs, Investigation Mode and Find Mode, plus 2 more sections
- Runs Shell scripts from its folder; calls gh; reaches us.posthog.com and posthoghelp.zendesk.com; needs POSTHOG_CLI_API_KEY
What it does
Support is an agent skill from haacked/dotfiles. Support hero workflow — start a ticket investigation with auto-organized notes, find existing notes, or generate the weekly highlights log. Only invoke when the user explicitly runs /support or asks to start a support ticket investigation.
Its SKILL.md is about 2.9k tokens, which your agent loads only when the skill is triggered. The skill folder holds 13 other files, including scripts and reference files (for example `references/log-format.md`, `scripts/support-find-ticket.sh` and `scripts/support-log-week.sh`).
It sits in Sales & Support, covering Customer support. It works with PostHog, Zendesk and GitHub. The repository describes itself as: My dotfiles and scripts I use on dev machines.
When your agent uses it
- Explicitly runs /support
- Asks to start a support ticket investigation
Example prompts
- “/support”
Requirements
- A Bash shell
- A credential in POSTHOG_CLI_API_KEY
Workflow steps
8 steps, taken from the step headings in SKILL.md.
- Locate the notes directory
- Read the ticket
- Create or resume
- Initialize and confirm
- Resolve the target week
- Read all notes for the week
- Compose the log
- Write and offer to copy
What it can do on your machine
Read from SKILL.md and the folder at commit 50b32d3. It shows what the files ask for, not the result of running them.
Tool permissions
Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.
From allowed-tools in the SKILL.md frontmatter.
Runs code
Ships 6 files in scripts/ (Shell), which the agent can run.
Shell commands in SKILL.md call:
gh
From the folder's file list and the shell code blocks in SKILL.md.
Network
Hosts in commands or code, which the agent is likely to contact:
us.posthog.composthoghelp.zendesk.comgithub.com
From URLs in SKILL.md, links to its own repository left out.
Credentials
Names these keys or tokens, usually read from environment variables:
POSTHOG_CLI_API_KEY
From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.
Context cost
Support loads about 2.9k tokens when it runs, and up to ~3.7k if it reads all its reference files. Until then it costs about 62 tokens; SKILL.md has 1,337 words of instructions outside code blocks.
Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.
Safety
Auto-check passed
The automated check found no risky patterns in SKILL.md.
Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); the scripts in this folder are not scanned.
SKILL.md
Without a licence we can't republish the file, so here is its outline and opening line. It has 1,337 words (~2,901 tokens).
- name
- support
- disable-model-invocation
- true
- argument-hint
- [find|log|posthog|zendesk|github] <number-or-url-or-date>
- model
- sonnet
- metadata.execution-tier
- balanced
Files
SKILL.md and 9 other files (scripts, references) in ai/skills/support of haacked/dotfiles.
- SKILL.md
- references/log-format.md
- scripts/support-find-ticket.sh
- scripts/support-log-week.sh
- scripts/support-notes-dir.sh
- scripts/support-parse-ticket.sh
- scripts/support-week-dir.sh
- scripts/tests/test-support-ticket.sh
- templates/investigation-notes.md
- templates/weekly-log.txt
Open the folder on GitHubat commit 50b32d3
Compare with similar skills
Support next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.
| Skill | Stars | Used in | Tokens | Auto-check | Licence | Repo updated |
|---|---|---|---|---|---|---|
| Support this skillhaacked/dotfiles | 134 | — | ~2.9k | Automated safety check: Pass | None | |
| Triaging Web Analytics SupportPostHog/posthog-foss | 721 | — | ~1.6k | Automated safety check: Pass | MIT | |
| Positron Intake RotationMicrock/ordinary-claude-skills | 401 | — | ~2.9k | Automated safety check: Pass | Custom licence | |
| Zendesk Experttheneoai/awesome-skills | 183 | — | ~4.8k | Automated safety check: Pass | MIT | |
| Suggesting Data ImportsPostHog/posthog-foss | 721 | — | ~2.2k | Automated safety check: Pass | MIT | |
| Support Ticket Triagecomposio-community/awesome-codex-skills | 17k | — | ~364 | Automated safety check: Pass | None |
Similar skills
- Official
Positron Intake Rotation
Microck/ordinary-claude-skills
This skill should be used when handling issue intake rotation duties for the Positron repository.
Zendesk Expert
theneoai/awesome-skills
Zendesk客服系统：工单、工作流、自动化。Use when managing customer support. An agent skill from theneoai/awesome-skills.
- Official
Suggesting Data Imports
PostHog/posthog-foss
A skill your agent uses when the user asks about revenue, payments, subscriptions, billing, CRM deals, support tickets, ad spend, production database tables, or other data PostHog does not collect…
Support Ticket Triage
composio-community/awesome-codex-skills
Triage customer support tickets/emails/chats into categories, priority, and next action; draft responses and create reproducible steps; use for Zendesk/Intercom/Help Scout exports or pasted threads.
- Official
Adding Inbox Sources
PostHog/posthog-foss
Add a new warehouse-backed source to the PostHog Desktop Self-driving Inbox (the feature that ships GitHub, Linear, Zendesk, pganalyze, Jira).
More from haacked/dotfiles
All 29 skills in this repoAnalyze Permissions
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Analyze accumulated permissions and suggest smart wildcard patterns.
Followup
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Capture a follow-up item mid-session in seconds, list open items, close one, or run a review pass.
Handoff
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Write or resume a handoff document so the next agent session can pick up the current work.
Note
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Capture complex technical discoveries into structured, reusable notes.
Quarterly Planning
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Draft quarterly goals for a PostHog team (defaults to Feature Flags), clustering open issues into themes and producing goals in PostHog's HOGS format.
Ran
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Show which workflow steps have run against the current branch and which are missing or stale.
Related
Categories
Questions about Support
What does Support do?
Support hero workflow — start a ticket investigation with auto-organized notes, find existing notes, or generate the weekly highlights log. Support is an agent skill from haacked/dotfiles. Support hero workflow — start a ticket investigation with auto-organized notes, find existing notes, or generate the weekly highlights log.
When should I use Support?
Support fits situations like: explicitly runs /support; asks to start a support ticket investigation.
How do I install Support in Claude Code?
Run `npx skills add haacked/dotfiles --skill support -a claude-code`. Or copy the skill folder (ai/skills/support in haacked/dotfiles) into .claude/skills/support in your project. Claude Code loads it when a task matches its description.
How do I install Support in Codex?
Run `npx skills add haacked/dotfiles --skill support -a codex`. Or copy the skill folder (ai/skills/support in haacked/dotfiles) into .agents/skills/support in your project. Codex loads it when a task matches its description.
Can I use Support in Cursor, Gemini CLI or GitHub Copilot?
Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add haacked/dotfiles --skill support -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/support, .gemini/skills/support, .github/skills/support and .opencode/skills/support in your project.
What does Support need to run?
Going by SKILL.md and its folder, Support needs a shell for the scripts in its folder, the command-line tools its instructions call (gh) and credentials named POSTHOG_CLI_API_KEY. Our summary lists: A Bash shell; A credential in POSTHOG_CLI_API_KEY.
Does Support access the network?
SKILL.md names 3 domains. In commands or code: us.posthog.com, posthoghelp.zendesk.com and github.com; the agent is likely to contact these when it follows the instructions. This is read from the text; nothing was executed.
Is Support safe to install?
Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. The check reads SKILL.md only: the scripts in the folder are not scanned, so read them before running anything.
What licence does Support use?
No licence was found for Support or its repository. Without one, default copyright applies: ask the author before reusing or redistributing it.
How many tokens does Support use?
About 2.9k tokens (SKILL.md is roughly 12k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full. Its references folder adds about 828 tokens, read only when the agent opens those files.
What are the alternatives to Support?
Skills that share tags, products or a category with Support: Triaging Web Analytics Support (PostHog/posthog-foss, 721 stars), Positron Intake Rotation (Microck/ordinary-claude-skills, 401 stars), Zendesk Expert (theneoai/awesome-skills, 183 stars) and Suggesting Data Imports (PostHog/posthog-foss, 721 stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.
Who maintains Support?
haacked (a GitHub user) maintains it in haacked/dotfiles, which has 134 GitHub stars. The repository holds 29 skills in this directory. The repository was last updated on October 6, 2026.
Source: haacked/dotfiles on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.