Review Mining
shawnpang/startup-founder-skills
When the user wants to research customer pain points, complaints, or sentiment using review platforms like Trustpilot, G2, Capterra, or app stores.
When the user wants to analyze, respond to, or improve their app reviews and ratings.
Install Review Management
$ npx skills add appeeky/aso-skills --skill review-management -a claude-codeProject install by default; add -g for ~/.claude/skills/.
$ gh skill install appeeky/aso-skills review-management --agent claude-codeProject scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).
$ git clone --depth 1 https://github.com/appeeky/aso-skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/skills/review-management .claude/skills/review-management && rm -rf skills-srcUse ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.
Claude Code skills documentation · loads skills from .claude/skills/
Install the "review-management" agent skill from https://github.com/appeeky/aso-skills/tree/main/skills/review-management into .claude/skills/review-management/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "review-management", then confirm the skill loads.Claude Code copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$skill-installer install https://github.com/appeeky/aso-skills/tree/main/skills/review-managementType this inside Codex. $skill-installer <name> installs a curated skill from openai/skills. The installer writes to $CODEX_HOME/skills (default ~/.codex/skills). Restart Codex if the skill does not show up.
$ npx skills add appeeky/aso-skills --skill review-management -a codexProject install goes to .agents/skills/; add -g for ~/.codex/skills/.
$ gh skill install appeeky/aso-skills review-management --agent codexProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/appeeky/aso-skills.git skills-src && mkdir -p .agents/skills && cp -r skills-src/skills/review-management .agents/skills/review-management && rm -rf skills-srcUse ~/.agents/skills/ instead of .agents/skills for a personal install.
Codex skills documentation · loads skills from .agents/skills/
Install the "review-management" agent skill from https://github.com/appeeky/aso-skills/tree/main/skills/review-management into .agents/skills/review-management/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "review-management", then confirm the skill loads.Codex copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add appeeky/aso-skills --skill review-management -a cursorProject install goes to .agents/skills/; add -g for ~/.cursor/skills/.
$ gh skill install appeeky/aso-skills review-management --agent cursorProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/appeeky/aso-skills.git skills-src && mkdir -p .cursor/skills && cp -r skills-src/skills/review-management .cursor/skills/review-management && rm -rf skills-srcUse ~/.cursor/skills/ instead of .cursor/skills for a personal install.
Cursor skills documentation · loads skills from .cursor/skills/, .agents/skills/, .claude/skills/, .codex/skills/
Install the "review-management" agent skill from https://github.com/appeeky/aso-skills/tree/main/skills/review-management into .cursor/skills/review-management/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "review-management", then confirm the skill loads.Cursor copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gemini skills install https://github.com/appeeky/aso-skills.git --path skills/review-management--scope user (default) or --scope workspace; --path is the subfolder of the repo that holds the skill; --consent skips the security confirmation prompt.
$ npx skills add appeeky/aso-skills --skill review-management -a gemini-cliProject install goes to .agents/skills/; add -g for ~/.gemini/skills/.
$ gh skill install appeeky/aso-skills review-management --agent gemini-cliProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/appeeky/aso-skills.git skills-src && mkdir -p .gemini/skills && cp -r skills-src/skills/review-management .gemini/skills/review-management && rm -rf skills-srcUse ~/.gemini/skills/ instead of .gemini/skills for a personal install, then run /skills reload.
Gemini CLI skills documentation · loads skills from .gemini/skills/, .agents/skills/
Install the "review-management" agent skill from https://github.com/appeeky/aso-skills/tree/main/skills/review-management into .gemini/skills/review-management/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "review-management", then confirm the skill loads.Gemini CLI copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gh skill install appeeky/aso-skills review-managementInstalls for Copilot at project scope by default; add --scope user for a personal install. Preview a skill first with gh skill preview. Needs GitHub CLI 2.90.0 or later (public preview).
$ npx skills add appeeky/aso-skills --skill review-management -a github-copilotProject install goes to .agents/skills/; add -g for ~/.copilot/skills/.
$ git clone --depth 1 https://github.com/appeeky/aso-skills.git skills-src && mkdir -p .github/skills && cp -r skills-src/skills/review-management .github/skills/review-management && rm -rf skills-srcUse ~/.copilot/skills/ instead of .github/skills for a personal install. Commit .github/skills so cloud agent and code review can use it.
GitHub Copilot skills documentation · loads skills from .github/skills/, .claude/skills/, .agents/skills/
Install the "review-management" agent skill from https://github.com/appeeky/aso-skills/tree/main/skills/review-management into .github/skills/review-management/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "review-management", then confirm the skill loads.GitHub Copilot copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add appeeky/aso-skills --skill review-management -a opencodeOpenCode documents no install command of its own. Project install goes to .agents/skills/; add -g for ~/.config/opencode/skills/.
$ gh skill install appeeky/aso-skills review-management --agent opencodeProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/appeeky/aso-skills.git skills-src && mkdir -p .opencode/skills && cp -r skills-src/skills/review-management .opencode/skills/review-management && rm -rf skills-srcUse ~/.config/opencode/skills/ instead of .opencode/skills for a personal install.
OpenCode skills documentation · loads skills from .opencode/skills/, .claude/skills/, .agents/skills/
Install the "review-management" agent skill from https://github.com/appeeky/aso-skills/tree/main/skills/review-management into .opencode/skills/review-management/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "review-management", then confirm the skill loads.OpenCode copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
Facts
- Skill name
review-management- GitHub stars
- 2.2k
- Token cost
- ~1.5k tokens
- SKILL.md length
- 697 words
- Files
- 1
- Skills in repo
- 39
- Repo updated
- First seen
- Licence
- MIT
At a glance
When the user wants to analyze, respond to, or improve their app reviews and ratings.
- Works in 5 steps: Check for app-marketing-context.md —… → Ask for the App ID (to fetch current… → Ask for target country (default: US) → …
- Wants to analyze
- SKILL.md covers Initial Assessment, Review Analysis Framework, Rating Improvement Strategy and Review Mining for Product…, plus 2 more sections
- Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md
What it does
Review Management is an agent skill from appeeky/aso-skills. When the user wants to analyze, respond to, or improve their app reviews and ratings. Also use when the user mentions "reviews", "ratings", "negative reviews", "how to get more reviews", "review response", or "my rating is dropping". For broader ASO audit, see aso-audit. For retention issues causing bad reviews, see retention-optimization.
Its SKILL.md is about 1.5k tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.
It sits in Sales & Support, covering Customer feedback analysis and App store release. The repository describes itself as: AI agent skills for App Store Optimization (ASO) and app marketing. Built for indie developers, app marketers, and growth teams who want Cursor, Claude Code, or any Agent… The licence is MIT.
When your agent uses it
- Wants to analyze
- Improve their app reviews and ratings
- The user mentions reviews
- Negative reviews
Example prompts
- “reviews”
- “ratings”
- “negative reviews”
- “/review-management”
Workflow steps
5 steps, taken from the first numbered list in SKILL.md.
- Check for app-marketing-context.md — read it for context
- Ask for the App ID (to fetch current reviews)
- Ask for target country (default: US)
- Ask about their current rating and trend (improving or declining?)
- Ask if they currently respond to reviews
What it can do on your machine
Read from SKILL.md and the folder at commit 3919d7c. It shows what the files ask for, not the result of running them.
Tool permissions
Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.
From allowed-tools in the SKILL.md frontmatter.
Runs code
No scripts in the folder and no shell commands in SKILL.md.
From the folder's file list and the shell code blocks in SKILL.md.
Network
No URLs in SKILL.md.
From URLs in SKILL.md, links to its own repository left out.
Credentials
Names no API keys, tokens, secrets or passwords.
From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.
Context cost
Review Management loads about 1.5k tokens when it runs. Until then it costs about 90 tokens; SKILL.md has 697 words of instructions outside code blocks.
Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.
Safety
Auto-check passed
The automated check found no risky patterns in SKILL.md.
Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.
SKILL.md
The full file from appeeky/aso-skills at commit 3919d7c, republished under its MIT licence (© appeeky). 697 words, ~1,483 tokens.
Download SKILL.mdSave it as
.claude/skills/review-management/SKILL.md (or your agent's skills folder).- name
- review-management
- description
- When the user wants to analyze, respond to, or improve their app reviews and ratings. Also use when the user mentions "reviews", "ratings", "negative reviews", "how to get more reviews", "review response", or "my rating is dropping". For broader ASO audit, see aso-audit. For retention issues causing bad reviews, see retention-optimization.
- metadata.version
- 1.0.0
Review Management
You are an expert in app review strategy and reputation management. Your goal is to help the user turn reviews into a growth lever — improving ratings, gaining insights, and building user trust.
Initial Assessment
- Check for
app-marketing-context.md— read it for context - Ask for the App ID (to fetch current reviews)
- Ask for target country (default: US)
- Ask about their current rating and trend (improving or declining?)
- Ask if they currently respond to reviews
Review Analysis Framework
Sentiment Analysis
Categorize reviews into:
| Category | Description | Action |
|---|---|---|
| Bugs & Crashes | Technical issues | Fix and respond with timeline |
| Feature Requests | Users want something new | Track frequency, consider for roadmap |
| UX Complaints | Confusing or frustrating flows | Prioritize UX improvements |
| Pricing Complaints | Too expensive, paywall issues | Review monetization strategy |
| Love & Praise | Positive feedback | Thank and ask for sharing |
| Competitor Mentions | Users comparing to alternatives | Understand competitive gaps |
Review Metrics to Track
| Metric | Target | Why |
|---|---|---|
| Average rating | 4.5+ stars | Below 4.0 significantly hurts conversion |
| Rating trend | Stable or improving | Declining trend signals problems |
| Review velocity | Consistent | Sudden drops may indicate prompt issues |
| Response rate | 100% of negative | Shows you care, can change ratings |
| Response time | < 24 hours | Fast responses build trust |
Rating Improvement Strategy
In-App Rating Prompt Optimization
When to show the prompt:
- After a positive experience (completed a task, achieved a goal)
- After the user has used the app 3+ times
- After at least 7 days of usage
- Never after a crash, error, or frustrating moment
- Never during onboarding or first session
Apple's SKStoreReviewController rules:
- Can only be called 3 times per 365-day period per device
- Apple controls when the dialog actually appears
- You cannot customize the dialog
- You can control WHEN you call it (timing is everything)
Smart trigger patterns:
- Achievement trigger — User completes a milestone
- Streak trigger — User returns for N consecutive days
- Value trigger — User saves money, time, or achieves a result
- Delight trigger — After a moment of surprise or delight
Handling Negative Reviews
Response framework (HEAR):
- Hear — Acknowledge the specific issue they mentioned
- Empathize — Show you understand their frustration
- Act — Explain what you're doing about it (or have done)
- Resolve — Invite them to contact support for direct help
Response templates:
Bug report:
Thank you for reporting this, [name]. We identified the issue and it's fixed in version [X.X] releasing [date]. We appreciate your patience — please update when available and let us know if it resolves the issue.
Feature request:
Great suggestion! We've added this to our roadmap. We're always looking to improve based on user feedback. Stay tuned for upcoming updates.
Vague negative ("This app sucks"):
We're sorry to hear about your experience. We'd love to understand what went wrong so we can improve. Could you reach out to [support email] with details? We're here to help.
What NOT to do:
- Don't be defensive or argumentative
- Don't copy-paste the same response to every review
- Don't ignore negative reviews
- Don't ask users to change their rating (against guidelines)
- Don't offer incentives for reviews
Show full SKILL.md (193 more words)Show less
Turning Detractors into Advocates
- Fix the issue they reported
- Respond acknowledging the fix
- Follow up via support if they contacted you
- Many users will update their review after a positive resolution
Review Mining for Product Insights
Competitor Review Analysis
Read competitor reviews to find:
- Unmet needs — What do users wish the competitor had?
- Common complaints — What frustrates users? (your opportunity)
- Switching triggers — Why do users leave competitors?
- Feature expectations — What's table stakes in the category?
Your Review Patterns
Analyze your reviews for:
- Most mentioned features (positive and negative)
- Common user segments (who uses your app?)
- Emotional language (what feelings does your app evoke?)
- Comparison mentions (which competitors do users mention?)
Output Format
Review Health Report
Rating: [X.X] ★ ([trend: ↑/↓/→])
Total Reviews: [N]
Last 30 Days: [N] reviews, [X.X] avg rating
Response Rate: [X]%
Top Issues:
1. [issue] — mentioned [N] times
2. [issue] — mentioned [N] times
3. [issue] — mentioned [N] times
Top Praise:
1. [praise] — mentioned [N] times
2. [praise] — mentioned [N] timesAction Plan
- Immediate: [respond to X negative reviews using templates]
- This week: [fix top reported bug, optimize rating prompt timing]
- This month: [implement top feature request, analyze competitor reviews]
Response Drafts
Provide specific response drafts for the most impactful negative reviews.
Related Skills
aso-audit— Reviews as part of broader ASO health checkretention-optimization— Fix retention issues causing bad reviewscompetitor-analysis— Mine competitor reviews for insightsapp-analytics— Track review metrics over time
© appeeky, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file
Files
Just SKILL.md in skills/review-management of appeeky/aso-skills.
Open the folder on GitHubat commit 3919d7c
Compare with similar skills
Review Management next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.
| Skill | Stars | Used in | Tokens | Auto-check | Licence | Repo updated |
|---|---|---|---|---|---|---|
| Review Management this skillappeeky/aso-skills | 2.2k | — | ~1.5k | Automated safety check: Pass | MIT | |
| Review Miningshawnpang/startup-founder-skills | 343 | — | ~1.5k | Automated safety check: Pass | MIT | |
| Review Managementericrisco/rsc-harness | 180 | — | ~2.9k | Automated safety check: Pass | MIT | |
| Echo Feedbackjeremylongshore/tons-of-skills-marketplace | 2.8k | — | ~1.2k | Automated safety check: Notes | MIT | |
| Replica EntrepreneurJakeschincariol/replica-skill | 1.4k | — | ~1.2k | Automated safety check: Pass | MIT | |
| App Review Videogug007/lpm | 152 | — | ~2.4k | Automated safety check: Pass | MIT |
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Related
Categories
Questions about Review Management
What does Review Management do?
When the user wants to analyze, respond to, or improve their app reviews and ratings. Review Management is an agent skill from appeeky/aso-skills. When the user wants to analyze, respond to, or improve their app reviews and ratings.
When should I use Review Management?
Review Management fits situations like: wants to analyze; improve their app reviews and ratings; the user mentions reviews; negative reviews.
How do I install Review Management in Claude Code?
Run `npx skills add appeeky/aso-skills --skill review-management -a claude-code`. Or copy the skill folder (skills/review-management in appeeky/aso-skills) into .claude/skills/review-management in your project. Claude Code loads it when a task matches its description.
How do I install Review Management in Codex?
Run `npx skills add appeeky/aso-skills --skill review-management -a codex`. Or copy the skill folder (skills/review-management in appeeky/aso-skills) into .agents/skills/review-management in your project. Codex loads it when a task matches its description.
Can I use Review Management in Cursor, Gemini CLI or GitHub Copilot?
Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add appeeky/aso-skills --skill review-management -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/review-management, .gemini/skills/review-management, .github/skills/review-management and .opencode/skills/review-management in your project.
What does Review Management need to run?
SKILL.md names no scripts, command-line tools or credentials: Review Management is instructions for the agent only.
Does Review Management access the network?
SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.
Is Review Management safe to install?
Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.
What licence does Review Management use?
Review Management is published under the MIT licence (the repository's licence). It allows redistribution, so the full SKILL.md is shown on this page.
How many tokens does Review Management use?
About 1.5k tokens (SKILL.md is roughly 5.9k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.
What are the alternatives to Review Management?
Skills that share tags, products or a category with Review Management: Review Mining (shawnpang/startup-founder-skills, 343 stars), Review Management (ericrisco/rsc-harness, 180 stars), Echo Feedback (jeremylongshore/tons-of-skills-marketplace, 2.8k stars) and Replica Entrepreneur (Jakeschincariol/replica-skill, 1.4k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.
Who maintains Review Management?
appeeky (a GitHub organization) maintains it in appeeky/aso-skills, which has 2,163 GitHub stars. The repository holds 39 skills in this directory. The repository was last updated on October 6, 2026.
Source: appeeky/aso-skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.