Agent skill

Creating Superfans Hodak

by simbajigege in simbajigege/book2skills

Apply Brittany Hodak's SUPER Model for customer loyalty, referrals, word of mouth, personalization, service recovery, and scalable customer experience.

Custom licenceAuto-check passedMarketing & SEO

Install Creating Superfans Hodak

skills CLI
$ npx skills add simbajigege/book2skills --skill creating-superfans-hodak -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install simbajigege/book2skills creating-superfans-hodak --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/simbajigege/book2skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/skills/creating-superfans-hodak .claude/skills/creating-superfans-hodak && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
creating-superfans-hodak
GitHub stars
183
Token cost
~2k tokens
SKILL.md length
799 words
Files
32
Skills in repo
37
Repo updated
First seen
Licence
Custom licence

At a glance

Apply Brittany Hodak's SUPER Model for customer loyalty, referrals, word of mouth, personalization, service recovery, and scalable customer experience.

  • Works in 7 steps: Read only the modules required by the… → If a module depends on upstream context,… → Pass each module's output into the next… → …
  • Marketing & SEO work in your project
  • SKILL.md covers Skill Purpose, Workflow Inventory, When to Use This Skill and Routing Rules, plus 5 more sections
  • Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md

What it does

Creating Superfans Hodak is an agent skill from simbajigege/book2skills. Apply Brittany Hodak's SUPER Model for customer loyalty, referrals, word of mouth, personalization, service recovery, and scalable customer experience.

Its SKILL.md is about 2k tokens, which your agent loads only when the skill is triggered. The skill folder holds 38 other files (for example `README.md`, `quotes/apology-recovery-quotes.md` and `quotes/customer-understanding-quotes.md`).

It sits in Marketing & SEO. The repository describes itself as: Create best skills based on best books.

When your agent uses it

  • Marketing & SEO work in your project

Example prompts

  • “/creating-superfans-hodak”

Workflow steps

7 steps, taken from the first numbered list in SKILL.md.

  1. Read only the modules required by the routing table.
  2. If a module depends on upstream context, run the upstream module first.
  3. Pass each module's output into the next module when routed as a sequence.
  4. If context is thin, ask for the customer type, product or service, current touchpoints, retention/referral symptoms, and one recent…
  5. Do not run every module for a narrow question.
  6. Every substantive recommendation should cite the relevant module's references/case_library.md.
  7. Keep direct quotes short and use them as evidence, not as the answer.

What it can do on your machine

Read from SKILL.md and the folder at commit e5ba66c. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    No scripts in the folder and no shell commands in SKILL.md.

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    No URLs in SKILL.md.

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Creating Superfans Hodak loads about 2k tokens when it runs. Until then it costs about 44 tokens; SKILL.md has 799 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~44
When it runs · the whole SKILL.md, loaded when a task matches
~2k

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check passed

The automated check found no risky patterns in SKILL.md.

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.

SKILL.md

Its licence (Custom licence) doesn't allow us to republish the file, so here is its outline and opening line. It has 799 words (~2,000 tokens).

“Knowledge source: Creating Superfans: Turning Everyday Customers into Enthusiastic Advocates by Brittany Hodak, 2023. Architecture: Orchestrator + 7 subskills. This file routes the user query; subskills execute the actual workflows.”

— opening of SKILL.md by simbajigege, Custom licence
name
creating-superfans-hodak
license
Skill distillation for personal/educational use. Do not reproduce source passages verbatim.

Read the full SKILL.md on GitHub

Files

SKILL.md and 31 other files in skills/creating-superfans-hodak of simbajigege/book2skills.

  • SKILL.md
  • LICENSE.txt
  • README.md
  • creating-superfans-hodak.zip
  • quotes/apology-recovery-quotes.md
  • quotes/customer-understanding-quotes.md
  • quotes/exceeding-expectations-quotes.md
  • quotes/main-framework-quotes.md
  • quotes/personalization-quotes.md
  • subskills/m1_superfan_diagnosis/module.md
  • subskills/m1_superfan_diagnosis/references/case_library.md
  • subskills/m2_story_positioning/module.md
  • subskills/m2_story_positioning/references/case_library.md
  • subskills/m3_customer_understanding/module.md
  • … and 18 more

Open the folder on GitHubat commit e5ba66c

Compare with similar skills

Creating Superfans Hodak next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

Creating Superfans Hodak compared with similar skills
SkillStarsUsed inTokensAuto-checkLicenceRepo updated
Creating Superfans Hodak this skillsimbajigege/book2skills183—~2kAutomated safety check: PassCustom licence
Geo Fundamentalswasp-lang/wasp19k9 repos~861Automated safety check: PassMIT
Ab Testingcoreyhaines31/marketingskills54k3 repos~3.1kAutomated safety check: PassMIT
Hreflang and International SEOAgriciDaniel/claude-seo19k5 repos~3.4kAutomated safety check: PassMIT
Referralscoreyhaines31/marketingskills54k2 repos~2.6kAutomated safety check: PassMIT
SEO GeoReScienceLab/opc-skills1.8k4 repos~2.1kAutomated safety check: PassApache-2.0

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Categories

Questions about Creating Superfans Hodak

What does Creating Superfans Hodak do?

Apply Brittany Hodak's SUPER Model for customer loyalty, referrals, word of mouth, personalization, service recovery, and scalable customer experience. Creating Superfans Hodak is an agent skill from simbajigege/book2skills. Apply Brittany Hodak's SUPER Model for customer loyalty, referrals, word of mouth, personalization, service recovery, and scalable customer experience.

When should I use Creating Superfans Hodak?

Creating Superfans Hodak fits situations like: marketing & SEO work in your project.

How do I install Creating Superfans Hodak in Claude Code?

Run `npx skills add simbajigege/book2skills --skill creating-superfans-hodak -a claude-code`. Or copy the skill folder (skills/creating-superfans-hodak in simbajigege/book2skills) into .claude/skills/creating-superfans-hodak in your project. Claude Code loads it when a task matches its description.

How do I install Creating Superfans Hodak in Codex?

Run `npx skills add simbajigege/book2skills --skill creating-superfans-hodak -a codex`. Or copy the skill folder (skills/creating-superfans-hodak in simbajigege/book2skills) into .agents/skills/creating-superfans-hodak in your project. Codex loads it when a task matches its description.

Can I use Creating Superfans Hodak in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add simbajigege/book2skills --skill creating-superfans-hodak -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/creating-superfans-hodak, .gemini/skills/creating-superfans-hodak, .github/skills/creating-superfans-hodak and .opencode/skills/creating-superfans-hodak in your project.

What does Creating Superfans Hodak need to run?

SKILL.md names no scripts, command-line tools or credentials: Creating Superfans Hodak is instructions for the agent only.

Does Creating Superfans Hodak access the network?

SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.

Is Creating Superfans Hodak safe to install?

Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.

What licence does Creating Superfans Hodak use?

Creating Superfans Hodak has a licence file (from the LICENSE file in the skill folder) that doesn't match a standard licence. Read it on GitHub before reusing the skill.

How many tokens does Creating Superfans Hodak use?

About 2k tokens (SKILL.md is roughly 8k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.

What are the alternatives to Creating Superfans Hodak?

Skills that share tags, products or a category with Creating Superfans Hodak: Geo Fundamentals (wasp-lang/wasp, 19k stars), Ab Testing (coreyhaines31/marketingskills, 54k stars), Hreflang and International SEO (AgriciDaniel/claude-seo, 19k stars) and Referrals (coreyhaines31/marketingskills, 54k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Creating Superfans Hodak?

simbajigege (a GitHub user) maintains it in simbajigege/book2skills, which has 183 GitHub stars. The repository holds 37 skills in this directory. The repository was last updated on August 26, 2026.

Source: simbajigege/book2skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.