Customer Support
ericrisco/rsc-harness
A skill your agent uses when a live support ticket needs triage (intent, P1–P4 priority, SLA clock), an on-voice reply, not a raw template, de-escalation of an angry or churn-risk customer, or…
A skill your agent uses for security standards at your managed IT services (MSP) business, in both directions: the baseline every managed client must meet (MFA, endpoint protection, email security…
Install Msp Security
$ npx skills add RTFM-IT-Services-LLC/msp-claude-skills --skill msp-security -a claude-codeProject install by default; add -g for ~/.claude/skills/.
$ gh skill install RTFM-IT-Services-LLC/msp-claude-skills msp-security --agent claude-codeProject scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).
$ git clone --depth 1 https://github.com/RTFM-IT-Services-LLC/msp-claude-skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/skills/msp-security .claude/skills/msp-security && rm -rf skills-srcUse ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.
Claude Code skills documentation · loads skills from .claude/skills/
Install the "msp-security" agent skill from https://github.com/RTFM-IT-Services-LLC/msp-claude-skills/tree/main/skills/msp-security into .claude/skills/msp-security/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "msp-security", then confirm the skill loads.Claude Code copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$skill-installer install https://github.com/RTFM-IT-Services-LLC/msp-claude-skills/tree/main/skills/msp-securityType this inside Codex. $skill-installer <name> installs a curated skill from openai/skills. The installer writes to $CODEX_HOME/skills (default ~/.codex/skills). Restart Codex if the skill does not show up.
$ npx skills add RTFM-IT-Services-LLC/msp-claude-skills --skill msp-security -a codexProject install goes to .agents/skills/; add -g for ~/.codex/skills/.
$ gh skill install RTFM-IT-Services-LLC/msp-claude-skills msp-security --agent codexProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/RTFM-IT-Services-LLC/msp-claude-skills.git skills-src && mkdir -p .agents/skills && cp -r skills-src/skills/msp-security .agents/skills/msp-security && rm -rf skills-srcUse ~/.agents/skills/ instead of .agents/skills for a personal install.
Codex skills documentation · loads skills from .agents/skills/
Install the "msp-security" agent skill from https://github.com/RTFM-IT-Services-LLC/msp-claude-skills/tree/main/skills/msp-security into .agents/skills/msp-security/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "msp-security", then confirm the skill loads.Codex copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add RTFM-IT-Services-LLC/msp-claude-skills --skill msp-security -a cursorProject install goes to .agents/skills/; add -g for ~/.cursor/skills/.
$ gh skill install RTFM-IT-Services-LLC/msp-claude-skills msp-security --agent cursorProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/RTFM-IT-Services-LLC/msp-claude-skills.git skills-src && mkdir -p .cursor/skills && cp -r skills-src/skills/msp-security .cursor/skills/msp-security && rm -rf skills-srcUse ~/.cursor/skills/ instead of .cursor/skills for a personal install.
Cursor skills documentation · loads skills from .cursor/skills/, .agents/skills/, .claude/skills/, .codex/skills/
Install the "msp-security" agent skill from https://github.com/RTFM-IT-Services-LLC/msp-claude-skills/tree/main/skills/msp-security into .cursor/skills/msp-security/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "msp-security", then confirm the skill loads.Cursor copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gemini skills install https://github.com/RTFM-IT-Services-LLC/msp-claude-skills.git --path skills/msp-security--scope user (default) or --scope workspace; --path is the subfolder of the repo that holds the skill; --consent skips the security confirmation prompt.
$ npx skills add RTFM-IT-Services-LLC/msp-claude-skills --skill msp-security -a gemini-cliProject install goes to .agents/skills/; add -g for ~/.gemini/skills/.
$ gh skill install RTFM-IT-Services-LLC/msp-claude-skills msp-security --agent gemini-cliProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/RTFM-IT-Services-LLC/msp-claude-skills.git skills-src && mkdir -p .gemini/skills && cp -r skills-src/skills/msp-security .gemini/skills/msp-security && rm -rf skills-srcUse ~/.gemini/skills/ instead of .gemini/skills for a personal install, then run /skills reload.
Gemini CLI skills documentation · loads skills from .gemini/skills/, .agents/skills/
Install the "msp-security" agent skill from https://github.com/RTFM-IT-Services-LLC/msp-claude-skills/tree/main/skills/msp-security into .gemini/skills/msp-security/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "msp-security", then confirm the skill loads.Gemini CLI copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gh skill install RTFM-IT-Services-LLC/msp-claude-skills msp-securityInstalls for Copilot at project scope by default; add --scope user for a personal install. Preview a skill first with gh skill preview. Needs GitHub CLI 2.90.0 or later (public preview).
$ npx skills add RTFM-IT-Services-LLC/msp-claude-skills --skill msp-security -a github-copilotProject install goes to .agents/skills/; add -g for ~/.copilot/skills/.
$ git clone --depth 1 https://github.com/RTFM-IT-Services-LLC/msp-claude-skills.git skills-src && mkdir -p .github/skills && cp -r skills-src/skills/msp-security .github/skills/msp-security && rm -rf skills-srcUse ~/.copilot/skills/ instead of .github/skills for a personal install. Commit .github/skills so cloud agent and code review can use it.
GitHub Copilot skills documentation · loads skills from .github/skills/, .claude/skills/, .agents/skills/
Install the "msp-security" agent skill from https://github.com/RTFM-IT-Services-LLC/msp-claude-skills/tree/main/skills/msp-security into .github/skills/msp-security/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "msp-security", then confirm the skill loads.GitHub Copilot copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add RTFM-IT-Services-LLC/msp-claude-skills --skill msp-security -a opencodeOpenCode documents no install command of its own. Project install goes to .agents/skills/; add -g for ~/.config/opencode/skills/.
$ gh skill install RTFM-IT-Services-LLC/msp-claude-skills msp-security --agent opencodeProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/RTFM-IT-Services-LLC/msp-claude-skills.git skills-src && mkdir -p .opencode/skills && cp -r skills-src/skills/msp-security .opencode/skills/msp-security && rm -rf skills-srcUse ~/.config/opencode/skills/ instead of .opencode/skills for a personal install.
OpenCode skills documentation · loads skills from .opencode/skills/, .claude/skills/, .agents/skills/
Install the "msp-security" agent skill from https://github.com/RTFM-IT-Services-LLC/msp-claude-skills/tree/main/skills/msp-security into .opencode/skills/msp-security/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "msp-security", then confirm the skill loads.OpenCode copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
Facts
- Skill name
msp-security- GitHub stars
- 113
- Token cost
- ~4.8k tokens
- SKILL.md length
- 2,516 words
- Files
- 4 (incl. references)
- Skills in repo
- 13
- Repo updated
- First seen
- Licence
- Custom licence
At a glance
A skill your agent uses for security standards at your managed IT services (MSP) business, in both directions: the baseline every managed client must meet (MFA, endpoint protection, email security…
- Works in 2 steps: The client baseline: the controls every… → The house standard: how {{COMPANY_NAME}}…
- Security standards at your managed IT services (MSP) business
- SKILL.md covers The Frameworks We Align To, The Client Baseline: The Short…, The House Standard: The Short… and Security Assessments, plus 5 more sections
- Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md
What it does
Msp Security is an agent skill from RTFM-IT-Services-LLC/msp-claude-skills. Use this skill for security standards at your managed IT services (MSP) business, in both directions: the baseline every managed client must meet (MFA, endpoint protection, email security, backups, admin access, offboarding) and how the MSP secures itself (RMM hardening, the credential vault, admin separation, partner-delegated admin access into client tenants, our own devices). Trigger on "security baseline", "security standard", "harden this tenant", "is this client secure enough", "security assessment", "cyber…
Its SKILL.md is about 4.8k tokens, which your agent loads only when the skill is triggered. The skill folder holds 4 other files, including reference files (for example `references/client-baseline.md`, `references/compliance-overlays.md` and `references/msp-house-security.md`).
It sits in Sales & Support, covering Backup and disaster recovery, Customer support and Customer success. The repository describes itself as: A collection of MSP claude skills for MSPs.
When your agent uses it
- Security standards at your managed IT services (MSP) business
- In both directions: the baseline every managed client must meet (MFA
- Endpoint protection
- Offboarding) and how the MSP secures itself (RMM hardening
Example prompts
- “security baseline”
- “security standard”
- “harden this tenant”
- “/msp-security”
Workflow steps
2 steps, taken from the first numbered list in SKILL.md.
- The client baseline: the controls every managed client environment must have, how
- The house standard: how {{COMPANY_NAME}} protects itself. An MSP holds the keys to every
What it can do on your machine
Read from SKILL.md and the folder at commit d4c8213. It shows what the files ask for, not the result of running them.
Tool permissions
Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.
From allowed-tools in the SKILL.md frontmatter.
Runs code
No scripts in the folder and no shell commands in SKILL.md.
From the folder's file list and the shell code blocks in SKILL.md.
Network
No URLs in SKILL.md.
From URLs in SKILL.md, links to its own repository left out.
Credentials
Names no API keys, tokens, secrets or passwords.
From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.
Context cost
Msp Security loads about 4.8k tokens when it runs, and up to ~13k if it reads all its reference files. Until then it costs about 241 tokens; SKILL.md has 2,516 words of instructions outside code blocks.
Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.
Safety
Auto-check passed
The automated check found no risky patterns in SKILL.md.
Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.
SKILL.md
Its licence (Custom licence) doesn't allow us to republish the file, so here is its outline and opening line. It has 2,516 words (~4,764 tokens).
“Defaults you must review: the specific tiers, thresholds, cadences, and review rules in this skill and its reference files are shipped example defaults from a working MSP. Review and replace them with your own before anything goes client-facing (see Setup…”
- name
- msp-security
Files
SKILL.md and 3 other files (references) in skills/msp-security of RTFM-IT-Services-LLC/msp-claude-skills.
- SKILL.md
- references/client-baseline.md
- references/compliance-overlays.md
- references/msp-house-security.md
Open the folder on GitHubat commit d4c8213
Compare with similar skills
Msp Security next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.
| Skill | Stars | Used in | Tokens | Auto-check | Licence | Repo updated |
|---|---|---|---|---|---|---|
| Msp Security this skillRTFM-IT-Services-LLC/msp-claude-skills | 113 | — | ~4.8k | Automated safety check: Pass | Custom licence | |
| Customer Supportericrisco/rsc-harness | 167 | — | ~2.9k | Automated safety check: Pass | MIT | |
| Retentionericrisco/rsc-harness | 167 | — | ~2.8k | Automated safety check: Pass | MIT | |
| Churn Risk Detectormajiayu000/claude-skill-registry | 666 | 2 repos | ~2.1k | Automated safety check: Pass | MIT | |
| Salesforce Incident Runbookjeremylongshore/tons-of-skills-marketplace | 2.8k | — | ~1.1k | Automated safety check: Pass | MIT | |
| Service Itsm Incident Mgmt Configureforcedotcom/sf-skills | 1.1k | — | ~3.7k | Automated safety check: Pass | Apache-2.0 |
Similar skills
Retention
ericrisco/rsc-harness
A skill your agent uses when revenue is leaking out the bottom of the funnel and you need a program to keep, score and win back customers — a customer health score, NPS, catching churn signals…
Churn Risk Detector
majiayu000/claude-skill-registry
Scan support tickets, Slack channels, NPS scores, and usage patterns to flag accounts showing early churn indicators.
Salesforce Incident Runbook
jeremylongshore/tons-of-skills-marketplace
Run evidence-led Salesforce integration incident response from detection through containment, recovery, reconciliation, and prevention.
Service Itsm Incident Mgmt Configure
forcedotcom/sf-skills
Reads and toggles the master Incident Management setting on a Salesforce ITSM org — the org-level switch that turns Incident Management on or off.
Service Itsm Agentic Setup Configure
forcedotcom/sf-skills
Top-level orchestrator for setting up IT Service Management (ITSM) in Salesforce Service Cloud.
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Related
Questions about Msp Security
What does Msp Security do?
A skill your agent uses for security standards at your managed IT services (MSP) business, in both directions: the baseline every managed client must meet (MFA, endpoint protection, email security…. Msp Security is an agent skill from RTFM-IT-Services-LLC/msp-claude-skills. Use this skill for security standards at your managed IT services (MSP) business, in both directions: the baseline every managed client must meet (MFA, endpoint protection, email security, backups, admin access, offboarding) and how the MSP secures itself (RMM hardening, the credential vault, admin separation, partner-delegated admin access into client tenants, our own devices).
When should I use Msp Security?
Msp Security fits situations like: security standards at your managed IT services (MSP) business; in both directions: the baseline every managed client must meet (MFA; endpoint protection; offboarding) and how the MSP secures itself (RMM hardening.
How do I install Msp Security in Claude Code?
Run `npx skills add RTFM-IT-Services-LLC/msp-claude-skills --skill msp-security -a claude-code`. Or copy the skill folder (skills/msp-security in RTFM-IT-Services-LLC/msp-claude-skills) into .claude/skills/msp-security in your project. Claude Code loads it when a task matches its description.
How do I install Msp Security in Codex?
Run `npx skills add RTFM-IT-Services-LLC/msp-claude-skills --skill msp-security -a codex`. Or copy the skill folder (skills/msp-security in RTFM-IT-Services-LLC/msp-claude-skills) into .agents/skills/msp-security in your project. Codex loads it when a task matches its description.
Can I use Msp Security in Cursor, Gemini CLI or GitHub Copilot?
Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add RTFM-IT-Services-LLC/msp-claude-skills --skill msp-security -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/msp-security, .gemini/skills/msp-security, .github/skills/msp-security and .opencode/skills/msp-security in your project.
What does Msp Security need to run?
SKILL.md names no scripts, command-line tools or credentials: Msp Security is instructions for the agent only.
Does Msp Security access the network?
SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.
Is Msp Security safe to install?
Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.
What licence does Msp Security use?
Msp Security has a licence file (the repository's licence) that doesn't match a standard licence. Read it on GitHub before reusing the skill.
How many tokens does Msp Security use?
About 4.8k tokens (SKILL.md is roughly 19k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full. Its references folder adds about 7.9k tokens, read only when the agent opens those files.
What are the alternatives to Msp Security?
Skills that share tags, products or a category with Msp Security: Customer Support (ericrisco/rsc-harness, 167 stars), Retention (ericrisco/rsc-harness, 167 stars), Churn Risk Detector (majiayu000/claude-skill-registry, 666 stars) and Salesforce Incident Runbook (jeremylongshore/tons-of-skills-marketplace, 2.8k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.
Who maintains Msp Security?
RTFM-IT-Services-LLC (a GitHub organization) maintains it in RTFM-IT-Services-LLC/msp-claude-skills, which has 113 GitHub stars. The repository holds 13 skills in this directory. The repository was last updated on October 2, 2026.
Source: RTFM-IT-Services-LLC/msp-claude-skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.