A skill your agent uses for anything about how your MSP runs day-to-day support: setting or questioning a ticket's priority, response and resolution targets, "the client says everything is down"…
$ npx skills add RTFM-IT-Services-LLC/msp-claude-skills --skill msp-helpdesk -a claude-codeProject install by default; add -g for ~/.claude/skills/.
$ gh skill install RTFM-IT-Services-LLC/msp-claude-skills msp-helpdesk --agent claude-codeProject scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).
$ git clone --depth 1 https://github.com/RTFM-IT-Services-LLC/msp-claude-skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/skills/msp-helpdesk .claude/skills/msp-helpdesk && rm -rf skills-srcUse ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.
Claude Code skills documentation · loads skills from .claude/skills/
Install the "msp-helpdesk" agent skill from https://github.com/RTFM-IT-Services-LLC/msp-claude-skills/tree/main/skills/msp-helpdesk into .claude/skills/msp-helpdesk/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "msp-helpdesk", then confirm the skill loads.Claude Code copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$skill-installer install https://github.com/RTFM-IT-Services-LLC/msp-claude-skills/tree/main/skills/msp-helpdeskType this inside Codex. $skill-installer <name> installs a curated skill from openai/skills. The installer writes to $CODEX_HOME/skills (default ~/.codex/skills). Restart Codex if the skill does not show up.
$ npx skills add RTFM-IT-Services-LLC/msp-claude-skills --skill msp-helpdesk -a codexProject install goes to .agents/skills/; add -g for ~/.codex/skills/.
$ gh skill install RTFM-IT-Services-LLC/msp-claude-skills msp-helpdesk --agent codexProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/RTFM-IT-Services-LLC/msp-claude-skills.git skills-src && mkdir -p .agents/skills && cp -r skills-src/skills/msp-helpdesk .agents/skills/msp-helpdesk && rm -rf skills-srcUse ~/.agents/skills/ instead of .agents/skills for a personal install.
Codex skills documentation · loads skills from .agents/skills/
Install the "msp-helpdesk" agent skill from https://github.com/RTFM-IT-Services-LLC/msp-claude-skills/tree/main/skills/msp-helpdesk into .agents/skills/msp-helpdesk/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "msp-helpdesk", then confirm the skill loads.Codex copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add RTFM-IT-Services-LLC/msp-claude-skills --skill msp-helpdesk -a cursorProject install goes to .agents/skills/; add -g for ~/.cursor/skills/.
$ gh skill install RTFM-IT-Services-LLC/msp-claude-skills msp-helpdesk --agent cursorProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/RTFM-IT-Services-LLC/msp-claude-skills.git skills-src && mkdir -p .cursor/skills && cp -r skills-src/skills/msp-helpdesk .cursor/skills/msp-helpdesk && rm -rf skills-srcUse ~/.cursor/skills/ instead of .cursor/skills for a personal install.
Cursor skills documentation · loads skills from .cursor/skills/, .agents/skills/, .claude/skills/, .codex/skills/
Install the "msp-helpdesk" agent skill from https://github.com/RTFM-IT-Services-LLC/msp-claude-skills/tree/main/skills/msp-helpdesk into .cursor/skills/msp-helpdesk/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "msp-helpdesk", then confirm the skill loads.Cursor copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gemini skills install https://github.com/RTFM-IT-Services-LLC/msp-claude-skills.git --path skills/msp-helpdesk--scope user (default) or --scope workspace; --path is the subfolder of the repo that holds the skill; --consent skips the security confirmation prompt.
$ npx skills add RTFM-IT-Services-LLC/msp-claude-skills --skill msp-helpdesk -a gemini-cliProject install goes to .agents/skills/; add -g for ~/.gemini/skills/.
$ gh skill install RTFM-IT-Services-LLC/msp-claude-skills msp-helpdesk --agent gemini-cliProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/RTFM-IT-Services-LLC/msp-claude-skills.git skills-src && mkdir -p .gemini/skills && cp -r skills-src/skills/msp-helpdesk .gemini/skills/msp-helpdesk && rm -rf skills-srcUse ~/.gemini/skills/ instead of .gemini/skills for a personal install, then run /skills reload.
Gemini CLI skills documentation · loads skills from .gemini/skills/, .agents/skills/
Install the "msp-helpdesk" agent skill from https://github.com/RTFM-IT-Services-LLC/msp-claude-skills/tree/main/skills/msp-helpdesk into .gemini/skills/msp-helpdesk/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "msp-helpdesk", then confirm the skill loads.Gemini CLI copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gh skill install RTFM-IT-Services-LLC/msp-claude-skills msp-helpdeskInstalls for Copilot at project scope by default; add --scope user for a personal install. Preview a skill first with gh skill preview. Needs GitHub CLI 2.90.0 or later (public preview).
$ npx skills add RTFM-IT-Services-LLC/msp-claude-skills --skill msp-helpdesk -a github-copilotProject install goes to .agents/skills/; add -g for ~/.copilot/skills/.
$ git clone --depth 1 https://github.com/RTFM-IT-Services-LLC/msp-claude-skills.git skills-src && mkdir -p .github/skills && cp -r skills-src/skills/msp-helpdesk .github/skills/msp-helpdesk && rm -rf skills-srcUse ~/.copilot/skills/ instead of .github/skills for a personal install. Commit .github/skills so cloud agent and code review can use it.
GitHub Copilot skills documentation · loads skills from .github/skills/, .claude/skills/, .agents/skills/
Install the "msp-helpdesk" agent skill from https://github.com/RTFM-IT-Services-LLC/msp-claude-skills/tree/main/skills/msp-helpdesk into .github/skills/msp-helpdesk/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "msp-helpdesk", then confirm the skill loads.GitHub Copilot copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add RTFM-IT-Services-LLC/msp-claude-skills --skill msp-helpdesk -a opencodeOpenCode documents no install command of its own. Project install goes to .agents/skills/; add -g for ~/.config/opencode/skills/.
$ gh skill install RTFM-IT-Services-LLC/msp-claude-skills msp-helpdesk --agent opencodeProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/RTFM-IT-Services-LLC/msp-claude-skills.git skills-src && mkdir -p .opencode/skills && cp -r skills-src/skills/msp-helpdesk .opencode/skills/msp-helpdesk && rm -rf skills-srcUse ~/.config/opencode/skills/ instead of .opencode/skills for a personal install.
OpenCode skills documentation · loads skills from .opencode/skills/, .claude/skills/, .agents/skills/
Install the "msp-helpdesk" agent skill from https://github.com/RTFM-IT-Services-LLC/msp-claude-skills/tree/main/skills/msp-helpdesk into .opencode/skills/msp-helpdesk/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "msp-helpdesk", then confirm the skill loads.OpenCode copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
msp-helpdeskA skill your agent uses for anything about how your MSP runs day-to-day support: setting or questioning a ticket's priority, response and resolution targets, "the client says everything is down"…
Msp Helpdesk is an agent skill from RTFM-IT-Services-LLC/msp-claude-skills. Use this skill for anything about how your MSP runs day-to-day support: setting or questioning a ticket's priority, response and resolution targets, "the client says everything is down", escalation, after-hours or emergency requests, security incident intake, triage order, your PSA (ticketing) system workflow, time entries, or ticket categories. Also trigger when drafting anything that describes support levels or response times to a client, and when training new hires on the service desk workflow (client…
Its SKILL.md is about 3.3k tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.
It sits in Security, covering Security operations, Customer support and Incident response. The repository describes itself as: A collection of MSP claude skills for MSPs.
9 steps, taken from the first numbered list in SKILL.md.
Read from SKILL.md and the folder at commit d4c8213. It shows what the files ask for, not the result of running them.
Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.
From allowed-tools in the SKILL.md frontmatter.
No scripts in the folder and no shell commands in SKILL.md.
From the folder's file list and the shell code blocks in SKILL.md.
No URLs in SKILL.md.
From URLs in SKILL.md, links to its own repository left out.
Names no API keys, tokens, secrets or passwords.
From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.
Msp Helpdesk loads about 3.3k tokens when it runs. Until then it costs about 239 tokens; SKILL.md has 1,735 words of instructions outside code blocks.
Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.
The automated check found no risky patterns in SKILL.md.
Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.
Its licence (Custom licence) doesn't allow us to republish the file, so here is its outline and opening line. It has 1,735 words (~3,292 tokens).
“This skill is the source of truth for how {{COMPANY_NAME}} triages, works, escalates, and closes support tickets. It exists so every ticket gets the same treatment regardless of who touches it, and so the ticket data underneath the business stays…”
Just SKILL.md in skills/msp-helpdesk of RTFM-IT-Services-LLC/msp-claude-skills.
Open the folder on GitHubat commit d4c8213
Msp Helpdesk next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.
| Skill | Stars | Used in | Tokens | Auto-check | Licence | Repo updated |
|---|---|---|---|---|---|---|
| Msp Helpdesk this skillRTFM-IT-Services-LLC/msp-claude-skills | 115 | — | ~3.3k | Automated safety check: Pass | Custom licence | |
| Hunting For Webshell Activitymukul975/Anthropic-Cybersecurity-Skills | 34k | — | ~904 | Automated safety check: Pass | Apache-2.0 | |
| Building Soc Playbook For Ransomwaremukul975/Anthropic-Cybersecurity-Skills | 34k | — | ~2.9k | Automated safety check: Pass | Apache-2.0 | |
| Detecting Network Anomalies With Zeekmukul975/Anthropic-Cybersecurity-Skills | 34k | — | ~3.6k | Automated safety check: Notes | Apache-2.0 | |
| Implementing Soar Automation With Phantommukul975/Anthropic-Cybersecurity-Skills | 34k | — | ~3.6k | Automated safety check: Pass | Apache-2.0 | |
| Analyzing Ransomware Network Indicatorsmukul975/Anthropic-Cybersecurity-Skills | 34k | — | ~796 | Automated safety check: Pass | Apache-2.0 |
mukul975/Anthropic-Cybersecurity-Skills
Runs a hypothesis-driven threat hunt for web shell deployment (T1505.003) on internet-facing servers by analyzing file creation in web directories, suspicious child-process spawning from web server…
mukul975/Anthropic-Cybersecurity-Skills
Builds a structured SOC incident response playbook for ransomware attacks covering detection, containment, eradication, and recovery phases with specific SIEM queries, isolation procedures, and…
mukul975/Anthropic-Cybersecurity-Skills
Deploy and configure Zeek (formerly Bro) to passively analyze network traffic, generate structured connection/DNS/HTTP/SSL/file logs, detect anomalous behavior, and write custom scripts for…
mukul975/Anthropic-Cybersecurity-Skills
Implements Security Orchestration, Automation, and Response (SOAR) workflows using Splunk SOAR (formerly Phantom) to automate alert triage, IOC enrichment, containment actions, and incident response…
mukul975/Anthropic-Cybersecurity-Skills
Identify ransomware-related network indicators, including C2 beaconing patterns, TOR exit node connections, data exfiltration flows, and encryption key exchange, by analyzing Zeek conn.log and…
mukul975/Anthropic-Cybersecurity-Skills
Detects suspicious Windows service installations (MITRE ATT&CK T1543.003) by parsing System event log Event ID 7045, analyzing service binary paths, and flagging indicators of persistence mechanisms…
RTFM-IT-Services-LLC/msp-claude-skills
A skill your agent uses for the prose form of all writing for your MSP that is not marketing or direct customer communication: runbooks, procedures, checklists, change plans, PSA ticket and…
RTFM-IT-Services-LLC/msp-claude-skills
A skill your agent uses for ANY legal or contract work for your MSP: reviewing, drafting, or revising an MSA, Service Order, SOW, SLA, NDA, waiver, DPA, or BAA; triaging a contract a client or…
RTFM-IT-Services-LLC/msp-claude-skills
A skill your agent uses whenever generating ANY document, marketing material, email, proposal, slide deck, or other customer- or internal-facing content for your MSP, so that naming, visual style…
RTFM-IT-Services-LLC/msp-claude-skills
A skill your agent uses for your MSP's proactive, recurring operations: patching and update cycles, maintenance windows, backup monitoring and test restores, monitoring and alert triage, the on-call…
RTFM-IT-Services-LLC/msp-claude-skills
A skill your agent uses whenever pricing or packaging a managed-services or break-fix engagement for your MSP: building a quote or proposal, deciding what to charge a prospect, assembling options…
RTFM-IT-Services-LLC/msp-claude-skills
A skill your agent uses whenever preparing, running, or following up a client business review: "QBR", "quarterly review", "business review", "account review", "prep for the [client] meeting"…
Categories
A skill your agent uses for anything about how your MSP runs day-to-day support: setting or questioning a ticket's priority, response and resolution targets, "the client says everything is down"…. Msp Helpdesk is an agent skill from RTFM-IT-Services-LLC/msp-claude-skills. Use this skill for anything about how your MSP runs day-to-day support: setting or questioning a ticket's priority, response and resolution targets, "the client says everything is down", escalation, after-hours or emergency requests, security incident intake, triage order, your PSA (ticketing) system workflow, time entries, or ticket categories.
Msp Helpdesk fits situations like: anything about how your MSP runs day-to-day support: setting; questioning a tickets priority; response and resolution targets; the client says everything is down.
Run `npx skills add RTFM-IT-Services-LLC/msp-claude-skills --skill msp-helpdesk -a claude-code`. Or copy the skill folder (skills/msp-helpdesk in RTFM-IT-Services-LLC/msp-claude-skills) into .claude/skills/msp-helpdesk in your project. Claude Code loads it when a task matches its description.
Run `npx skills add RTFM-IT-Services-LLC/msp-claude-skills --skill msp-helpdesk -a codex`. Or copy the skill folder (skills/msp-helpdesk in RTFM-IT-Services-LLC/msp-claude-skills) into .agents/skills/msp-helpdesk in your project. Codex loads it when a task matches its description.
Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add RTFM-IT-Services-LLC/msp-claude-skills --skill msp-helpdesk -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/msp-helpdesk, .gemini/skills/msp-helpdesk, .github/skills/msp-helpdesk and .opencode/skills/msp-helpdesk in your project.
SKILL.md names no scripts, command-line tools or credentials: Msp Helpdesk is instructions for the agent only.
SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.
Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.
Msp Helpdesk has a licence file (the repository's licence) that doesn't match a standard licence. Read it on GitHub before reusing the skill.
About 3.3k tokens (SKILL.md is roughly 13k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.
Skills that share tags, products or a category with Msp Helpdesk: Hunting For Webshell Activity (mukul975/Anthropic-Cybersecurity-Skills, 34k stars), Building Soc Playbook For Ransomware (mukul975/Anthropic-Cybersecurity-Skills, 34k stars), Detecting Network Anomalies With Zeek (mukul975/Anthropic-Cybersecurity-Skills, 34k stars) and Implementing Soar Automation With Phantom (mukul975/Anthropic-Cybersecurity-Skills, 34k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.
RTFM-IT-Services-LLC (a GitHub organization) maintains it in RTFM-IT-Services-LLC/msp-claude-skills, which has 115 GitHub stars. The repository holds 13 skills in this directory. The repository was last updated on October 2, 2026.
Source: RTFM-IT-Services-LLC/msp-claude-skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.
