Customer Support
ericrisco/rsc-harness
A skill your agent uses when a live support ticket needs triage (intent, P1–P4 priority, SLA clock), an on-voice reply, not a raw template, de-escalation of an angry or churn-risk customer, or…
A skill your agent uses whenever preparing, running, or following up a client business review: "QBR", "quarterly review", "business review", "account review", "prep for the [client] meeting"…
Install Msp Qbr
$ npx skills add RTFM-IT-Services-LLC/msp-claude-skills --skill msp-qbr -a claude-codeProject install by default; add -g for ~/.claude/skills/.
$ gh skill install RTFM-IT-Services-LLC/msp-claude-skills msp-qbr --agent claude-codeProject scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).
$ git clone --depth 1 https://github.com/RTFM-IT-Services-LLC/msp-claude-skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/skills/msp-qbr .claude/skills/msp-qbr && rm -rf skills-srcUse ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.
Claude Code skills documentation · loads skills from .claude/skills/
Install the "msp-qbr" agent skill from https://github.com/RTFM-IT-Services-LLC/msp-claude-skills/tree/main/skills/msp-qbr into .claude/skills/msp-qbr/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "msp-qbr", then confirm the skill loads.Claude Code copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$skill-installer install https://github.com/RTFM-IT-Services-LLC/msp-claude-skills/tree/main/skills/msp-qbrType this inside Codex. $skill-installer <name> installs a curated skill from openai/skills. The installer writes to $CODEX_HOME/skills (default ~/.codex/skills). Restart Codex if the skill does not show up.
$ npx skills add RTFM-IT-Services-LLC/msp-claude-skills --skill msp-qbr -a codexProject install goes to .agents/skills/; add -g for ~/.codex/skills/.
$ gh skill install RTFM-IT-Services-LLC/msp-claude-skills msp-qbr --agent codexProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/RTFM-IT-Services-LLC/msp-claude-skills.git skills-src && mkdir -p .agents/skills && cp -r skills-src/skills/msp-qbr .agents/skills/msp-qbr && rm -rf skills-srcUse ~/.agents/skills/ instead of .agents/skills for a personal install.
Codex skills documentation · loads skills from .agents/skills/
Install the "msp-qbr" agent skill from https://github.com/RTFM-IT-Services-LLC/msp-claude-skills/tree/main/skills/msp-qbr into .agents/skills/msp-qbr/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "msp-qbr", then confirm the skill loads.Codex copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add RTFM-IT-Services-LLC/msp-claude-skills --skill msp-qbr -a cursorProject install goes to .agents/skills/; add -g for ~/.cursor/skills/.
$ gh skill install RTFM-IT-Services-LLC/msp-claude-skills msp-qbr --agent cursorProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/RTFM-IT-Services-LLC/msp-claude-skills.git skills-src && mkdir -p .cursor/skills && cp -r skills-src/skills/msp-qbr .cursor/skills/msp-qbr && rm -rf skills-srcUse ~/.cursor/skills/ instead of .cursor/skills for a personal install.
Cursor skills documentation · loads skills from .cursor/skills/, .agents/skills/, .claude/skills/, .codex/skills/
Install the "msp-qbr" agent skill from https://github.com/RTFM-IT-Services-LLC/msp-claude-skills/tree/main/skills/msp-qbr into .cursor/skills/msp-qbr/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "msp-qbr", then confirm the skill loads.Cursor copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gemini skills install https://github.com/RTFM-IT-Services-LLC/msp-claude-skills.git --path skills/msp-qbr--scope user (default) or --scope workspace; --path is the subfolder of the repo that holds the skill; --consent skips the security confirmation prompt.
$ npx skills add RTFM-IT-Services-LLC/msp-claude-skills --skill msp-qbr -a gemini-cliProject install goes to .agents/skills/; add -g for ~/.gemini/skills/.
$ gh skill install RTFM-IT-Services-LLC/msp-claude-skills msp-qbr --agent gemini-cliProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/RTFM-IT-Services-LLC/msp-claude-skills.git skills-src && mkdir -p .gemini/skills && cp -r skills-src/skills/msp-qbr .gemini/skills/msp-qbr && rm -rf skills-srcUse ~/.gemini/skills/ instead of .gemini/skills for a personal install, then run /skills reload.
Gemini CLI skills documentation · loads skills from .gemini/skills/, .agents/skills/
Install the "msp-qbr" agent skill from https://github.com/RTFM-IT-Services-LLC/msp-claude-skills/tree/main/skills/msp-qbr into .gemini/skills/msp-qbr/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "msp-qbr", then confirm the skill loads.Gemini CLI copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gh skill install RTFM-IT-Services-LLC/msp-claude-skills msp-qbrInstalls for Copilot at project scope by default; add --scope user for a personal install. Preview a skill first with gh skill preview. Needs GitHub CLI 2.90.0 or later (public preview).
$ npx skills add RTFM-IT-Services-LLC/msp-claude-skills --skill msp-qbr -a github-copilotProject install goes to .agents/skills/; add -g for ~/.copilot/skills/.
$ git clone --depth 1 https://github.com/RTFM-IT-Services-LLC/msp-claude-skills.git skills-src && mkdir -p .github/skills && cp -r skills-src/skills/msp-qbr .github/skills/msp-qbr && rm -rf skills-srcUse ~/.copilot/skills/ instead of .github/skills for a personal install. Commit .github/skills so cloud agent and code review can use it.
GitHub Copilot skills documentation · loads skills from .github/skills/, .claude/skills/, .agents/skills/
Install the "msp-qbr" agent skill from https://github.com/RTFM-IT-Services-LLC/msp-claude-skills/tree/main/skills/msp-qbr into .github/skills/msp-qbr/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "msp-qbr", then confirm the skill loads.GitHub Copilot copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add RTFM-IT-Services-LLC/msp-claude-skills --skill msp-qbr -a opencodeOpenCode documents no install command of its own. Project install goes to .agents/skills/; add -g for ~/.config/opencode/skills/.
$ gh skill install RTFM-IT-Services-LLC/msp-claude-skills msp-qbr --agent opencodeProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/RTFM-IT-Services-LLC/msp-claude-skills.git skills-src && mkdir -p .opencode/skills && cp -r skills-src/skills/msp-qbr .opencode/skills/msp-qbr && rm -rf skills-srcUse ~/.config/opencode/skills/ instead of .opencode/skills for a personal install.
OpenCode skills documentation · loads skills from .opencode/skills/, .claude/skills/, .agents/skills/
Install the "msp-qbr" agent skill from https://github.com/RTFM-IT-Services-LLC/msp-claude-skills/tree/main/skills/msp-qbr into .opencode/skills/msp-qbr/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "msp-qbr", then confirm the skill loads.OpenCode copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
Facts
- Skill name
msp-qbr- GitHub stars
- 115
- Token cost
- ~1.7k tokens
- SKILL.md length
- 937 words
- Files
- 1
- Skills in repo
- 13
- Repo updated
- First seen
- Licence
- Custom licence
At a glance
A skill your agent uses whenever preparing, running, or following up a client business review: "QBR", "quarterly review", "business review", "account review", "prep for the [client] meeting"…
- Works in 6 steps: Their business first (5 to 10 min). What… → Quarter in review (5 min). The support… → Scorecard walk (10 min). The five rows,… → …
- Following up a client business review: QBR
- SKILL.md covers Cadence (example default), Prep Checklist (about 45…, The Scorecard and Meeting Agenda, plus 2 more sections
- Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md
What it does
Msp Qbr is an agent skill from RTFM-IT-Services-LLC/msp-claude-skills. Use this skill whenever preparing, running, or following up a client business review: "QBR", "quarterly review", "business review", "account review", "prep for the [client] meeting", building a client scorecard, planning a client's technology roadmap or budget, or preparing the renewal and repricing conversation. Also trigger when someone asks how often to meet with clients or what to show them. Apply alongside msp-metrics (the numbers and the client health scorecard), msp-helpdesk (performance against targets)…
Its SKILL.md is about 1.7k tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.
It sits in Sales & Support, covering Customer success, OKRs and executive reporting and Customer support. The repository describes itself as: A collection of MSP claude skills for MSPs.
When your agent uses it
- Following up a client business review: QBR
- Quarterly review
- Business review
- Prep for the [client] meeting
Example prompts
- “quarterly review”
- “business review”
- “account review”
- “/msp-qbr”
Workflow steps
6 steps, taken from the first numbered list in SKILL.md.
- Their business first (5 to 10 min). What is changing: hiring, moving, new software, busy
- Quarter in review (5 min). The support numbers and what they mean. Keep it short; nobody
- Scorecard walk (10 min). The five rows, plainly.
- Risks and recommendations (10 to 15 min). For each: the risk in plain English, what fixing
- Roadmap (10 min). The next two to four quarters: refreshes, projects, budget shape. A
- "What should we do better?" (5 min). Ask it plainly, then be quiet and write down the
What it can do on your machine
Read from SKILL.md and the folder at commit d4c8213. It shows what the files ask for, not the result of running them.
Tool permissions
Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.
From allowed-tools in the SKILL.md frontmatter.
Runs code
No scripts in the folder and no shell commands in SKILL.md.
From the folder's file list and the shell code blocks in SKILL.md.
Network
No URLs in SKILL.md.
From URLs in SKILL.md, links to its own repository left out.
Credentials
Names no API keys, tokens, secrets or passwords.
From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.
Context cost
Msp Qbr loads about 1.7k tokens when it runs. Until then it costs about 179 tokens; SKILL.md has 937 words of instructions outside code blocks.
Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.
Safety
Auto-check passed
The automated check found no risky patterns in SKILL.md.
Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.
SKILL.md
Its licence (Custom licence) doesn't allow us to republish the file, so here is its outline and opening line. It has 937 words (~1,729 tokens).
“This skill is the source of truth for how {{COMPANY_NAME}} runs recurring client business reviews. The QBR is the retention engine: it is the meeting that makes {{COMPANY_NAME}} a partner with a plan rather than a vendor who answers tickets…”
- name
- msp-qbr
Files
Just SKILL.md in skills/msp-qbr of RTFM-IT-Services-LLC/msp-claude-skills.
Open the folder on GitHubat commit d4c8213
Compare with similar skills
Msp Qbr next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.
| Skill | Stars | Used in | Tokens | Auto-check | Licence | Repo updated |
|---|---|---|---|---|---|---|
| Msp Qbr this skillRTFM-IT-Services-LLC/msp-claude-skills | 115 | — | ~1.7k | Automated safety check: Pass | Custom licence | |
| Customer Supportericrisco/rsc-harness | 174 | — | ~2.9k | Automated safety check: Pass | MIT | |
| Retentionericrisco/rsc-harness | 174 | — | ~2.8k | Automated safety check: Pass | MIT | |
| Data Squadohmyjahh/xquads-squads | 277 | — | ~744 | Automated safety check: Pass | MIT | |
| Churn Risk Detectorgooseworks-ai/goose-skills | 1.2k | 1 repos | ~2.1k | Automated safety check: Pass | MIT | |
| Client Reportindranilbanerjee/digital-marketing-pro | 859 | 1 repos | ~2.4k | Automated safety check: Pass | MIT |
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Related
Categories
Questions about Msp Qbr
What does Msp Qbr do?
A skill your agent uses whenever preparing, running, or following up a client business review: "QBR", "quarterly review", "business review", "account review", "prep for the [client] meeting"…. Msp Qbr is an agent skill from RTFM-IT-Services-LLC/msp-claude-skills. Use this skill whenever preparing, running, or following up a client business review: "QBR", "quarterly review", "business review", "account review", "prep for the [client] meeting", building a client scorecard, planning a client's technology roadmap or budget, or preparing the renewal and repricing conversation.
When should I use Msp Qbr?
Msp Qbr fits situations like: following up a client business review: QBR; quarterly review; business review; prep for the [client] meeting.
How do I install Msp Qbr in Claude Code?
Run `npx skills add RTFM-IT-Services-LLC/msp-claude-skills --skill msp-qbr -a claude-code`. Or copy the skill folder (skills/msp-qbr in RTFM-IT-Services-LLC/msp-claude-skills) into .claude/skills/msp-qbr in your project. Claude Code loads it when a task matches its description.
How do I install Msp Qbr in Codex?
Run `npx skills add RTFM-IT-Services-LLC/msp-claude-skills --skill msp-qbr -a codex`. Or copy the skill folder (skills/msp-qbr in RTFM-IT-Services-LLC/msp-claude-skills) into .agents/skills/msp-qbr in your project. Codex loads it when a task matches its description.
Can I use Msp Qbr in Cursor, Gemini CLI or GitHub Copilot?
Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add RTFM-IT-Services-LLC/msp-claude-skills --skill msp-qbr -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/msp-qbr, .gemini/skills/msp-qbr, .github/skills/msp-qbr and .opencode/skills/msp-qbr in your project.
What does Msp Qbr need to run?
SKILL.md names no scripts, command-line tools or credentials: Msp Qbr is instructions for the agent only.
Does Msp Qbr access the network?
SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.
Is Msp Qbr safe to install?
Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.
What licence does Msp Qbr use?
Msp Qbr has a licence file (the repository's licence) that doesn't match a standard licence. Read it on GitHub before reusing the skill.
How many tokens does Msp Qbr use?
About 1.7k tokens (SKILL.md is roughly 6.9k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.
What are the alternatives to Msp Qbr?
Skills that share tags, products or a category with Msp Qbr: Customer Support (ericrisco/rsc-harness, 174 stars), Retention (ericrisco/rsc-harness, 174 stars), Data Squad (ohmyjahh/xquads-squads, 277 stars) and Churn Risk Detector (gooseworks-ai/goose-skills, 1.2k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.
Who maintains Msp Qbr?
RTFM-IT-Services-LLC (a GitHub organization) maintains it in RTFM-IT-Services-LLC/msp-claude-skills, which has 115 GitHub stars. The repository holds 13 skills in this directory. The repository was last updated on October 2, 2026.
Source: RTFM-IT-Services-LLC/msp-claude-skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.