Agent skill

Customer Interviews

by menkesu in menkesu/awesome-pm-skills

Designs customer interviews and turns the transcripts into decisions.

Custom licenceAuto-check passedProduct & Project Management

Install Customer Interviews

skills CLI
$ npx skills add menkesu/awesome-pm-skills --skill customer-interviews -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install menkesu/awesome-pm-skills customer-interviews --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/menkesu/awesome-pm-skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/skills/customer-interviews .claude/skills/customer-interviews && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
customer-interviews
GitHub stars
433
Token cost
~4.4k tokens
SKILL.md length
2,384 words
Files
4 (incl. references, assets)
Skills in repo
25
Repo updated
First seen
Licence
Custom licence

At a glance

Designs customer interviews and turns the transcripts into decisions.

  • Works in 3 steps: Diagnose (ask before answering) → Pick the play → Run it
  • Customer interviews
  • SKILL.md covers When to use, Step 1 — Diagnose (ask before…, Step 2 — Pick the play and Step 3 — Run it, plus 6 more sections
  • Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md

What it does

Customer Interviews is an agent skill from menkesu/awesome-pm-skills. Designs customer interviews and turns the transcripts into decisions. Produces an interview guide plus a synthesis (forces of progress, jobs, pathways, opportunities) you can paste into a doc. Use for 'customer interviews', 'discovery calls', 'JTBD', 'switch interview', 'who should I talk to', 'how many interviews', 'synthesize these transcripts', or 'why do customers churn/buy'. Draws on 140 Lenny's Podcast guests incl. Teresa Torres, Bob Moesta and Judd Antin.

Its SKILL.md is about 4.4k tokens, which your agent loads only when the skill is triggered. The skill folder holds 5 other files, including reference files and assets (for example `references/frameworks.md` and `references/quotes.md`).

It sits in Product & Project Management, covering User research, Podcasting and Sales call preparation. The repository describes itself as: Product management workflows grounded in Lenny's Podcast, for Claude Code, Codex, and Cursor.

When your agent uses it

  • Customer interviews
  • Discovery calls
  • Switch interview
  • Who should I talk to

Example prompts

  • “customer interviews”
  • “discovery calls”
  • “switch interview”
  • “/customer-interviews”

Workflow steps

3 steps, taken from the step headings in SKILL.md.

  1. Diagnose (ask before answering)
  2. Pick the play
  3. Run it

What it can do on your machine

Read from SKILL.md and the folder at commit c1b6e2d. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    No scripts in the folder and no shell commands in SKILL.md (its code samples are markdown).

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    No URLs in SKILL.md.

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Customer Interviews loads about 4.4k tokens when it runs, and up to ~9.3k if it reads all its reference files. Until then it costs about 122 tokens; SKILL.md has 2,384 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~122
When it runs · the whole SKILL.md, loaded when a task matches
~4.4k
With references · SKILL.md plus every file in references/, read only if the agent opens them
~9.3k

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check passed

The automated check found no risky patterns in SKILL.md.

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.

SKILL.md

Its licence (Custom licence) doesn't allow us to republish the file, so here is its outline and opening line. It has 2,384 words (~4,360 tokens).

“Go from 'we should talk to customers' to a guide, a recruiting plan and a synthesis that changes a decision. Built from 312 insights from 140 Lenny's Podcast guests. Lead team: Teresa Torres, Bob Moesta, Judd Antin.”

— opening of SKILL.md by menkesu, Custom licence
name
customer-interviews

Read the full SKILL.md on GitHub

Files

SKILL.md and 3 other files (references, assets) in skills/customer-interviews of menkesu/awesome-pm-skills.

  • SKILL.md
  • assets/card.png
  • references/frameworks.md
  • references/quotes.md

Open the folder on GitHubat commit c1b6e2d

Compare with similar skills

Customer Interviews next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

Customer Interviews compared with similar skills
SkillStarsUsed inTokensAuto-checkLicenceRepo updated
Customer Interviews this skillmenkesu/awesome-pm-skills433—~4.4kAutomated safety check: PassCustom licence
Design Sprintwondelai/skills2.4k—~3.8kAutomated safety check: PassMIT
Discovery Researchandreaskelm/pm-brain234—~1.2kAutomated safety check: PassCustom licence
Interview Scriptkillvxk/pm-skills-zh167—~547Automated safety check: PassMIT
Building ProductGTM-Strategist/gtm-strategist-skills263—~5.8kAutomated safety check: PassMIT
Summarize Interviewphuryn/pm-skills27k—~508Automated safety check: PassMIT

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Questions about Customer Interviews

What does Customer Interviews do?

Designs customer interviews and turns the transcripts into decisions. Customer Interviews is an agent skill from menkesu/awesome-pm-skills. Designs customer interviews and turns the transcripts into decisions.

When should I use Customer Interviews?

Customer Interviews fits situations like: customer interviews; discovery calls; switch interview; who should I talk to.

How do I install Customer Interviews in Claude Code?

Run `npx skills add menkesu/awesome-pm-skills --skill customer-interviews -a claude-code`. Or copy the skill folder (skills/customer-interviews in menkesu/awesome-pm-skills) into .claude/skills/customer-interviews in your project. Claude Code loads it when a task matches its description.

How do I install Customer Interviews in Codex?

Run `npx skills add menkesu/awesome-pm-skills --skill customer-interviews -a codex`. Or copy the skill folder (skills/customer-interviews in menkesu/awesome-pm-skills) into .agents/skills/customer-interviews in your project. Codex loads it when a task matches its description.

Can I use Customer Interviews in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add menkesu/awesome-pm-skills --skill customer-interviews -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/customer-interviews, .gemini/skills/customer-interviews, .github/skills/customer-interviews and .opencode/skills/customer-interviews in your project.

What does Customer Interviews need to run?

SKILL.md names no scripts, command-line tools or credentials: Customer Interviews is instructions for the agent only.

Does Customer Interviews access the network?

SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.

Is Customer Interviews safe to install?

Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.

What licence does Customer Interviews use?

Customer Interviews has a licence file (the repository's licence) that doesn't match a standard licence. Read it on GitHub before reusing the skill.

How many tokens does Customer Interviews use?

About 4.4k tokens (SKILL.md is roughly 17k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full. Its references folder adds about 5k tokens, read only when the agent opens those files.

What are the alternatives to Customer Interviews?

Skills that share tags, products or a category with Customer Interviews: Design Sprint (wondelai/skills, 2.4k stars), Discovery Research (andreaskelm/pm-brain, 234 stars), Interview Script (killvxk/pm-skills-zh, 167 stars) and Building Product (GTM-Strategist/gtm-strategist-skills, 263 stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Customer Interviews?

menkesu (a GitHub user) maintains it in menkesu/awesome-pm-skills, which has 433 GitHub stars. The repository holds 25 skills in this directory. The repository was last updated on October 6, 2026.

Source: menkesu/awesome-pm-skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.