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Agent skill

Persona Customer Support

by googleworkspace in googleworkspace/cli

Manage customer support — track tickets, respond, escalate issues.

Apache-2.0Auto-check passedSales & Support

Install Persona Customer Support

skills CLI
$ npx skills add googleworkspace/cli --skill persona-customer-support -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install googleworkspace/cli persona-customer-support --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/googleworkspace/cli.git skills-src && mkdir -p .claude/skills && cp -r skills-src/skills/persona-customer-support .claude/skills/persona-customer-support && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
persona-customer-support
GitHub stars
31k
Token cost
~303 tokens
SKILL.md length
113 words
Files
1
Skills in repo
77
Repo updated
First seen
Licence
Apache-2.0

At a glance

Manage customer support — track tickets, respond, escalate issues.

  • Tasks that involve Customer support
  • SKILL.md covers Relevant Workflows, Instructions and Tips
  • Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md

What it does

Persona Customer Support is an agent skill from googleworkspace/cli. Manage customer support — track tickets, respond, escalate issues.

Its SKILL.md is about 300 tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.

It sits in Sales & Support, covering Customer support. It works with Google Workspace and Gmail. The repository describes itself as: Google Workspace CLI — one command-line tool for Drive, Gmail, Calendar, Sheets, Docs, Chat, Admin, and more. Dynamically built from Google Discovery Service. Includes AI agent… The licence is Apache-2.0.

When your agent uses it

  • Tasks that involve Customer support

Example prompts

  • “/persona-customer-support”

What it can do on your machine

Read from SKILL.md and the folder at commit a3768d0. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    No scripts in the folder and no shell commands in SKILL.md.

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    No URLs in SKILL.md.

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Persona Customer Support loads about 303 tokens when it runs. Until then it costs about 23 tokens; SKILL.md has 113 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~23
When it runs · the whole SKILL.md, loaded when a task matches
~303

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check passed

The automated check found no risky patterns in SKILL.md.

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.

SKILL.md

The full file from googleworkspace/cli at commit a3768d0, republished under its Apache-2.0 licence (© googleworkspace). 113 words, ~303 tokens.

Download SKILL.mdSave it as .claude/skills/persona-customer-support/SKILL.md (or your agent's skills folder).
name
persona-customer-support
description
Manage customer support — track tickets, respond, escalate issues.
metadata.version
0.22.5

Customer Support Agent

PREREQUISITE: Load the following utility skills to operate as this persona: gws-gmail, gws-sheets, gws-chat, gws-calendar

Manage customer support — track tickets, respond, escalate issues.

Relevant Workflows

  • gws workflow +email-to-task
  • gws workflow +standup-report

Instructions

  • Triage the support inbox with gws gmail +triage --query 'label:support'.
  • Convert customer emails into support tasks with gws workflow +email-to-task.
  • Log ticket status updates in a tracking sheet with gws sheets +append.
  • Escalate urgent issues to the team Chat space.
  • Schedule follow-up calls with customers using gws calendar +insert.

Tips

  • Use gws gmail +triage --labels to see email categories at a glance.
  • Set up Gmail filters for auto-labeling support requests.
  • Use --format table for quick status dashboard views.

© googleworkspace, Apache-2.0. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

Just SKILL.md in skills/persona-customer-support of googleworkspace/cli.

Open the folder on GitHubat commit a3768d0

Compare with similar skills

Persona Customer Support next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

Persona Customer Support compared with similar skills
SkillStarsUsed inTokensAuto-checkLicenceRepo updated
Persona Customer Support this skillgoogleworkspace/cli31k—~303Automated safety check: PassApache-2.0
Siftranknoperator/siftrank225—~2.9kAutomated safety check: PassMIT
Google Workspaceyc-software/qm15k—~1.8kAutomated safety check: PassMIT
Supporthaacked/dotfiles134—~2.9kAutomated safety check: PassNone
Customer Support Agentmastra-ai/mastra29k—~2.2kAutomated safety check: PassCustom licence
Gogtrpc-group/trpc-agent-go1.9k15 repos~1.1kAutomated safety check: PassApache-2.0

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Works with

Categories

Questions about Persona Customer Support

What does Persona Customer Support do?

Manage customer support — track tickets, respond, escalate issues. Persona Customer Support is an agent skill from googleworkspace/cli. Manage customer support — track tickets, respond, escalate issues.

When should I use Persona Customer Support?

Persona Customer Support fits situations like: tasks that involve Customer support.

How do I install Persona Customer Support in Claude Code?

Run `npx skills add googleworkspace/cli --skill persona-customer-support -a claude-code`. Or copy the skill folder (skills/persona-customer-support in googleworkspace/cli) into .claude/skills/persona-customer-support in your project. Claude Code loads it when a task matches its description.

How do I install Persona Customer Support in Codex?

Run `npx skills add googleworkspace/cli --skill persona-customer-support -a codex`. Or copy the skill folder (skills/persona-customer-support in googleworkspace/cli) into .agents/skills/persona-customer-support in your project. Codex loads it when a task matches its description.

Can I use Persona Customer Support in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add googleworkspace/cli --skill persona-customer-support -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/persona-customer-support, .gemini/skills/persona-customer-support, .github/skills/persona-customer-support and .opencode/skills/persona-customer-support in your project.

What does Persona Customer Support need to run?

SKILL.md names no scripts, command-line tools or credentials: Persona Customer Support is instructions for the agent only.

Does Persona Customer Support access the network?

SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.

Is Persona Customer Support safe to install?

Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.

What licence does Persona Customer Support use?

Persona Customer Support is published under the Apache-2.0 licence (the repository's licence). It allows redistribution, so the full SKILL.md is shown on this page.

How many tokens does Persona Customer Support use?

About 303 tokens (SKILL.md is roughly 1.2k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.

What are the alternatives to Persona Customer Support?

Skills that share tags, products or a category with Persona Customer Support: Siftrank (noperator/siftrank, 225 stars), Google Workspace (yc-software/qm, 15k stars), Support (haacked/dotfiles, 134 stars) and Customer Support Agent (mastra-ai/mastra, 29k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Persona Customer Support?

googleworkspace (a GitHub organization) maintains it in googleworkspace/cli, which has 31,280 GitHub stars. The repository holds 77 skills in this directory. The repository was last updated on October 6, 2026.

Source: googleworkspace/cli on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.