Persona Customer Support
googleworkspace/cli
Manage customer support — track tickets, respond, escalate issues.
Empacota uma escalação para Devs, Produto ou Davidson com contexto completo.
Custom licenceAuto-check passed
Install Cs Customer Escalation
$ npx skills add evolution-foundation/evo-nexus --skill cs-customer-escalation -a claude-codeProject install by default; add -g for ~/.claude/skills/.
$ gh skill install evolution-foundation/evo-nexus cs-customer-escalation --agent claude-codeProject scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).
$ git clone --depth 1 https://github.com/evolution-foundation/evo-nexus.git skills-src && mkdir -p .claude/skills && cp -r skills-src/.claude/skills/cs-customer-escalation .claude/skills/cs-customer-escalation && rm -rf skills-srcUse ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.
Claude Code skills documentation · loads skills from .claude/skills/
Install the "cs-customer-escalation" agent skill from https://github.com/evolution-foundation/evo-nexus/tree/main/.claude/skills/cs-customer-escalation into .claude/skills/cs-customer-escalation/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "cs-customer-escalation", then confirm the skill loads.Claude Code copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$skill-installer install https://github.com/evolution-foundation/evo-nexus/tree/main/.claude/skills/cs-customer-escalationType this inside Codex. $skill-installer <name> installs a curated skill from openai/skills. The installer writes to $CODEX_HOME/skills (default ~/.codex/skills). Restart Codex if the skill does not show up.
$ npx skills add evolution-foundation/evo-nexus --skill cs-customer-escalation -a codexProject install goes to .agents/skills/; add -g for ~/.codex/skills/.
$ gh skill install evolution-foundation/evo-nexus cs-customer-escalation --agent codexProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/evolution-foundation/evo-nexus.git skills-src && mkdir -p .agents/skills && cp -r skills-src/.claude/skills/cs-customer-escalation .agents/skills/cs-customer-escalation && rm -rf skills-srcUse ~/.agents/skills/ instead of .agents/skills for a personal install.
Codex skills documentation · loads skills from .agents/skills/
Install the "cs-customer-escalation" agent skill from https://github.com/evolution-foundation/evo-nexus/tree/main/.claude/skills/cs-customer-escalation into .agents/skills/cs-customer-escalation/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "cs-customer-escalation", then confirm the skill loads.Codex copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add evolution-foundation/evo-nexus --skill cs-customer-escalation -a cursorProject install goes to .agents/skills/; add -g for ~/.cursor/skills/.
$ gh skill install evolution-foundation/evo-nexus cs-customer-escalation --agent cursorProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/evolution-foundation/evo-nexus.git skills-src && mkdir -p .cursor/skills && cp -r skills-src/.claude/skills/cs-customer-escalation .cursor/skills/cs-customer-escalation && rm -rf skills-srcUse ~/.cursor/skills/ instead of .cursor/skills for a personal install.
Cursor skills documentation · loads skills from .cursor/skills/, .agents/skills/, .claude/skills/, .codex/skills/
Install the "cs-customer-escalation" agent skill from https://github.com/evolution-foundation/evo-nexus/tree/main/.claude/skills/cs-customer-escalation into .cursor/skills/cs-customer-escalation/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "cs-customer-escalation", then confirm the skill loads.Cursor copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gemini skills install https://github.com/evolution-foundation/evo-nexus.git --path .claude/skills/cs-customer-escalation--scope user (default) or --scope workspace; --path is the subfolder of the repo that holds the skill; --consent skips the security confirmation prompt.
$ npx skills add evolution-foundation/evo-nexus --skill cs-customer-escalation -a gemini-cliProject install goes to .agents/skills/; add -g for ~/.gemini/skills/.
$ gh skill install evolution-foundation/evo-nexus cs-customer-escalation --agent gemini-cliProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/evolution-foundation/evo-nexus.git skills-src && mkdir -p .gemini/skills && cp -r skills-src/.claude/skills/cs-customer-escalation .gemini/skills/cs-customer-escalation && rm -rf skills-srcUse ~/.gemini/skills/ instead of .gemini/skills for a personal install, then run /skills reload.
Gemini CLI skills documentation · loads skills from .gemini/skills/, .agents/skills/
Install the "cs-customer-escalation" agent skill from https://github.com/evolution-foundation/evo-nexus/tree/main/.claude/skills/cs-customer-escalation into .gemini/skills/cs-customer-escalation/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "cs-customer-escalation", then confirm the skill loads.Gemini CLI copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gh skill install evolution-foundation/evo-nexus cs-customer-escalationInstalls for Copilot at project scope by default; add --scope user for a personal install. Preview a skill first with gh skill preview. Needs GitHub CLI 2.90.0 or later (public preview).
$ npx skills add evolution-foundation/evo-nexus --skill cs-customer-escalation -a github-copilotProject install goes to .agents/skills/; add -g for ~/.copilot/skills/.
$ git clone --depth 1 https://github.com/evolution-foundation/evo-nexus.git skills-src && mkdir -p .github/skills && cp -r skills-src/.claude/skills/cs-customer-escalation .github/skills/cs-customer-escalation && rm -rf skills-srcUse ~/.copilot/skills/ instead of .github/skills for a personal install. Commit .github/skills so cloud agent and code review can use it.
GitHub Copilot skills documentation · loads skills from .github/skills/, .claude/skills/, .agents/skills/
Install the "cs-customer-escalation" agent skill from https://github.com/evolution-foundation/evo-nexus/tree/main/.claude/skills/cs-customer-escalation into .github/skills/cs-customer-escalation/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "cs-customer-escalation", then confirm the skill loads.GitHub Copilot copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add evolution-foundation/evo-nexus --skill cs-customer-escalation -a opencodeOpenCode documents no install command of its own. Project install goes to .agents/skills/; add -g for ~/.config/opencode/skills/.
$ gh skill install evolution-foundation/evo-nexus cs-customer-escalation --agent opencodeProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/evolution-foundation/evo-nexus.git skills-src && mkdir -p .opencode/skills && cp -r skills-src/.claude/skills/cs-customer-escalation .opencode/skills/cs-customer-escalation && rm -rf skills-srcUse ~/.config/opencode/skills/ instead of .opencode/skills for a personal install.
OpenCode skills documentation · loads skills from .opencode/skills/, .claude/skills/, .agents/skills/
Install the "cs-customer-escalation" agent skill from https://github.com/evolution-foundation/evo-nexus/tree/main/.claude/skills/cs-customer-escalation into .opencode/skills/cs-customer-escalation/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "cs-customer-escalation", then confirm the skill loads.OpenCode copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
Facts
- Skill name
cs-customer-escalation- GitHub stars
- 545
- Token cost
- ~3.1k tokens
- SKILL.md length
- 1,378 words
- Files
- 1
- Skills in repo
- 117
- Repo updated
- First seen
- Licence
- Custom licence
At a glance
Empacota uma escalação para Devs, Produto ou Davidson com contexto completo.
- Works in 7 steps: Entender o Problema → Coletar Contexto → Avaliar Impacto de Negócio → …
- A bug needs engineering attention beyond normal support
- SKILL.md covers Usage, Workflow, Quando Escalar vs. Tratar no… and Níveis de Escalação (Evolution…, plus 5 more sections
- Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md
What it does
Cs Customer Escalation is an agent skill from evolution-foundation/evo-nexus. Empacota uma escalação para Devs, Produto ou Davidson com contexto completo. Use quando um bug precisa de atenção além do suporte normal, vários clientes reportam o mesmo problema, um cliente está ameaçando cancelar, ou um problema ficou sem resolução além do SLA. / Package an escalation for engineering, product, or leadership with full context. Use when a bug needs engineering attention beyond normal support, multiple customers report the same issue, a customer is threatening to churn, or an issue has sat…
Its SKILL.md is about 3.1k tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.
The repository describes itself as: The open source operating system for AI-powered businesses.
When your agent uses it
- A bug needs engineering attention beyond normal support
- Multiple customers report the same issue
- A customer is threatening to churn
- An issue has sat unresolved past its SLA
Example prompts
- “/cs-customer-escalation”
Workflow steps
7 steps, taken from the step headings in SKILL.md.
- Entender o Problema
- Coletar Contexto
- Avaliar Impacto de Negócio
- Determinar Alvo de Escalação
- Estruturar Passos de Reprodução (para bugs)
- Gerar Briefing de Escalação
- Oferecer Próximos Passos
What it can do on your machine
Read from SKILL.md and the folder at commit 7f5dd76. It shows what the files ask for, not the result of running them.
Tool permissions
Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.
From allowed-tools in the SKILL.md frontmatter.
Runs code
No scripts in the folder and no shell commands in SKILL.md.
From the folder's file list and the shell code blocks in SKILL.md.
Network
No URLs in SKILL.md.
From URLs in SKILL.md, links to its own repository left out.
Credentials
Names no API keys, tokens, secrets or passwords.
From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.
Context cost
Cs Customer Escalation loads about 3.1k tokens when it runs. Until then it costs about 140 tokens; SKILL.md has 1,378 words of instructions outside code blocks.
Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.
Safety
Auto-check passed
The automated check found no risky patterns in SKILL.md.
Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.
SKILL.md
Its licence (Custom licence) doesn't allow us to republish the file, so here is its outline and opening line. It has 1,378 words (~3,103 tokens).
“Empacotar um problema de suporte em um briefing de escalação estruturado para Devs, Produto ou Davidson (liderança). Coleta contexto, estrutura passos de reprodução, avalia impacto de negócio e identifica o alvo de escalação correto.”
- name
- cs-customer-escalation
- argument-hint
- <resumo do problema> [nome do cliente]
Files
Just SKILL.md in .claude/skills/cs-customer-escalation of evolution-foundation/evo-nexus.
Open the folder on GitHubat commit 7f5dd76
Compare with similar skills
Cs Customer Escalation next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.
| Skill | Stars | Used in | Tokens | Auto-check | Licence | Repo updated |
|---|---|---|---|---|---|---|
| Cs Customer Escalation this skillevolution-foundation/evo-nexus | 545 | — | ~3.1k | Automated safety check: Pass | Custom licence | |
| Persona Customer Supportgoogleworkspace/cli | 31k | — | ~303 | Automated safety check: Pass | Apache-2.0 | |
| Dev Teamaffaan-m/ECC | 275k | 1 repos | ~2.1k | Automated safety check: Pass | MIT | |
| Customizeanthropics/claude-for-legal | 9.6k | 4 repos | ~1.2k | Automated safety check: Pass | Apache-2.0 | |
| Customizeanthropics/claude-for-legal | 9.6k | 3 repos | ~1.2k | Automated safety check: Pass | Apache-2.0 | |
| Customizeanthropics/claude-for-legal | 9.6k | 3 repos | ~1.2k | Automated safety check: Pass | Apache-2.0 |
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Questions about Cs Customer Escalation
What does Cs Customer Escalation do?
Empacota uma escalação para Devs, Produto ou Davidson com contexto completo. Cs Customer Escalation is an agent skill from evolution-foundation/evo-nexus. Empacota uma escalação para Devs, Produto ou Davidson com contexto completo.
When should I use Cs Customer Escalation?
Cs Customer Escalation fits situations like: A bug needs engineering attention beyond normal support; multiple customers report the same issue; A customer is threatening to churn; an issue has sat unresolved past its SLA.
How do I install Cs Customer Escalation in Claude Code?
Run `npx skills add evolution-foundation/evo-nexus --skill cs-customer-escalation -a claude-code`. Or copy the skill folder (.claude/skills/cs-customer-escalation in evolution-foundation/evo-nexus) into .claude/skills/cs-customer-escalation in your project. Claude Code loads it when a task matches its description.
How do I install Cs Customer Escalation in Codex?
Run `npx skills add evolution-foundation/evo-nexus --skill cs-customer-escalation -a codex`. Or copy the skill folder (.claude/skills/cs-customer-escalation in evolution-foundation/evo-nexus) into .agents/skills/cs-customer-escalation in your project. Codex loads it when a task matches its description.
Can I use Cs Customer Escalation in Cursor, Gemini CLI or GitHub Copilot?
Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add evolution-foundation/evo-nexus --skill cs-customer-escalation -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/cs-customer-escalation, .gemini/skills/cs-customer-escalation, .github/skills/cs-customer-escalation and .opencode/skills/cs-customer-escalation in your project.
What does Cs Customer Escalation need to run?
SKILL.md names no scripts, command-line tools or credentials: Cs Customer Escalation is instructions for the agent only.
Does Cs Customer Escalation access the network?
SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.
Is Cs Customer Escalation safe to install?
Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.
What licence does Cs Customer Escalation use?
Cs Customer Escalation has a licence file (the repository's licence) that doesn't match a standard licence. Read it on GitHub before reusing the skill.
How many tokens does Cs Customer Escalation use?
About 3.1k tokens (SKILL.md is roughly 12k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.
What are the alternatives to Cs Customer Escalation?
Skills that share tags, products or a category with Cs Customer Escalation: Persona Customer Support (googleworkspace/cli, 31k stars), Dev Team (affaan-m/ECC, 275k stars), Customize (anthropics/claude-for-legal, 9.6k stars) and Customize (anthropics/claude-for-legal, 9.6k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.
Who maintains Cs Customer Escalation?
evolution-foundation (a GitHub organization) maintains it in evolution-foundation/evo-nexus, which has 545 GitHub stars. The repository holds 117 skills in this directory. The repository was last updated on May 13, 2026.
Source: evolution-foundation/evo-nexus on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.