Brand Product Knowledge Builder
limecloud/lime
将品牌产品资料、规格参数、卖点证据、FAQ、价格权益、竞品区别和合规边界，整理成符合 Agent Knowledge v0.6 document-first 标准、可被 AI 安全调用的产品资料知识库。适用于用户要求“整理产品知识库”“沉淀产品 FAQ”“把品牌产品资料变成项目资料”“维护产品资料包”的场景。
Builds the help center, in-product guidance, and knowledge base that let customers resolve problems without contacting anyone — content, findability, maintenance, and deflection measurement.
Install Self Service And Knowledge
$ npx skills add cbrock84/headcount --skill self-service-and-knowledge -a claude-codeProject install by default; add -g for ~/.claude/skills/.
$ gh skill install cbrock84/headcount self-service-and-knowledge --agent claude-codeProject scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).
$ git clone --depth 1 https://github.com/cbrock84/headcount.git skills-src && mkdir -p .claude/skills && cp -r skills-src/plugins/customer-experience/skills/self-service-and-knowledge .claude/skills/self-service-and-knowledge && rm -rf skills-srcUse ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.
Claude Code skills documentation · loads skills from .claude/skills/
Install the "self-service-and-knowledge" agent skill from https://github.com/cbrock84/headcount/tree/main/plugins/customer-experience/skills/self-service-and-knowledge into .claude/skills/self-service-and-knowledge/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "self-service-and-knowledge", then confirm the skill loads.Claude Code copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$skill-installer install https://github.com/cbrock84/headcount/tree/main/plugins/customer-experience/skills/self-service-and-knowledgeType this inside Codex. $skill-installer <name> installs a curated skill from openai/skills. The installer writes to $CODEX_HOME/skills (default ~/.codex/skills). Restart Codex if the skill does not show up.
$ npx skills add cbrock84/headcount --skill self-service-and-knowledge -a codexProject install goes to .agents/skills/; add -g for ~/.codex/skills/.
$ gh skill install cbrock84/headcount self-service-and-knowledge --agent codexProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/cbrock84/headcount.git skills-src && mkdir -p .agents/skills && cp -r skills-src/plugins/customer-experience/skills/self-service-and-knowledge .agents/skills/self-service-and-knowledge && rm -rf skills-srcUse ~/.agents/skills/ instead of .agents/skills for a personal install.
Codex skills documentation · loads skills from .agents/skills/
Install the "self-service-and-knowledge" agent skill from https://github.com/cbrock84/headcount/tree/main/plugins/customer-experience/skills/self-service-and-knowledge into .agents/skills/self-service-and-knowledge/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "self-service-and-knowledge", then confirm the skill loads.Codex copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add cbrock84/headcount --skill self-service-and-knowledge -a cursorProject install goes to .agents/skills/; add -g for ~/.cursor/skills/.
$ gh skill install cbrock84/headcount self-service-and-knowledge --agent cursorProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/cbrock84/headcount.git skills-src && mkdir -p .cursor/skills && cp -r skills-src/plugins/customer-experience/skills/self-service-and-knowledge .cursor/skills/self-service-and-knowledge && rm -rf skills-srcUse ~/.cursor/skills/ instead of .cursor/skills for a personal install.
Cursor skills documentation · loads skills from .cursor/skills/, .agents/skills/, .claude/skills/, .codex/skills/
Install the "self-service-and-knowledge" agent skill from https://github.com/cbrock84/headcount/tree/main/plugins/customer-experience/skills/self-service-and-knowledge into .cursor/skills/self-service-and-knowledge/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "self-service-and-knowledge", then confirm the skill loads.Cursor copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gemini skills install https://github.com/cbrock84/headcount.git --path plugins/customer-experience/skills/self-service-and-knowledge--scope user (default) or --scope workspace; --path is the subfolder of the repo that holds the skill; --consent skips the security confirmation prompt.
$ npx skills add cbrock84/headcount --skill self-service-and-knowledge -a gemini-cliProject install goes to .agents/skills/; add -g for ~/.gemini/skills/.
$ gh skill install cbrock84/headcount self-service-and-knowledge --agent gemini-cliProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/cbrock84/headcount.git skills-src && mkdir -p .gemini/skills && cp -r skills-src/plugins/customer-experience/skills/self-service-and-knowledge .gemini/skills/self-service-and-knowledge && rm -rf skills-srcUse ~/.gemini/skills/ instead of .gemini/skills for a personal install, then run /skills reload.
Gemini CLI skills documentation · loads skills from .gemini/skills/, .agents/skills/
Install the "self-service-and-knowledge" agent skill from https://github.com/cbrock84/headcount/tree/main/plugins/customer-experience/skills/self-service-and-knowledge into .gemini/skills/self-service-and-knowledge/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "self-service-and-knowledge", then confirm the skill loads.Gemini CLI copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gh skill install cbrock84/headcount self-service-and-knowledgeInstalls for Copilot at project scope by default; add --scope user for a personal install. Preview a skill first with gh skill preview. Needs GitHub CLI 2.90.0 or later (public preview).
$ npx skills add cbrock84/headcount --skill self-service-and-knowledge -a github-copilotProject install goes to .agents/skills/; add -g for ~/.copilot/skills/.
$ git clone --depth 1 https://github.com/cbrock84/headcount.git skills-src && mkdir -p .github/skills && cp -r skills-src/plugins/customer-experience/skills/self-service-and-knowledge .github/skills/self-service-and-knowledge && rm -rf skills-srcUse ~/.copilot/skills/ instead of .github/skills for a personal install. Commit .github/skills so cloud agent and code review can use it.
GitHub Copilot skills documentation · loads skills from .github/skills/, .claude/skills/, .agents/skills/
Install the "self-service-and-knowledge" agent skill from https://github.com/cbrock84/headcount/tree/main/plugins/customer-experience/skills/self-service-and-knowledge into .github/skills/self-service-and-knowledge/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "self-service-and-knowledge", then confirm the skill loads.GitHub Copilot copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add cbrock84/headcount --skill self-service-and-knowledge -a opencodeOpenCode documents no install command of its own. Project install goes to .agents/skills/; add -g for ~/.config/opencode/skills/.
$ gh skill install cbrock84/headcount self-service-and-knowledge --agent opencodeProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/cbrock84/headcount.git skills-src && mkdir -p .opencode/skills && cp -r skills-src/plugins/customer-experience/skills/self-service-and-knowledge .opencode/skills/self-service-and-knowledge && rm -rf skills-srcUse ~/.config/opencode/skills/ instead of .opencode/skills for a personal install.
OpenCode skills documentation · loads skills from .opencode/skills/, .claude/skills/, .agents/skills/
Install the "self-service-and-knowledge" agent skill from https://github.com/cbrock84/headcount/tree/main/plugins/customer-experience/skills/self-service-and-knowledge into .opencode/skills/self-service-and-knowledge/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "self-service-and-knowledge", then confirm the skill loads.OpenCode copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
Facts
- Skill name
self-service-and-knowledge- GitHub stars
- 2k
- Token cost
- ~970 tokens
- SKILL.md length
- 540 words
- Files
- 2 (incl. references)
- Skills in repo
- 178
- Repo updated
- First seen
- Licence
- MIT
At a glance
Builds the help center, in-product guidance, and knowledge base that let customers resolve problems without contacting anyone — content, findability, maintenance, and deflection measurement.
- Tasks that involve Help center and FAQ content
- SKILL.md covers Decide what deserves an article, What to write, and in what order, Findability decides everything and In-product beats the help center, plus 4 more sections
- Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md
What it does
Self Service And Knowledge is an agent skill from cbrock84/headcount. Builds the help center, in-product guidance, and knowledge base that let customers resolve problems without contacting anyone — content, findability, maintenance, and deflection measurement. Use this to build or fix a help center, reduce support volume, write documentation for customers, improve findability, or decide what deserves a help article versus a product fix.
Its SKILL.md is about 970 tokens, which your agent loads only when the skill is triggered. The skill folder holds 2 other files, including reference files (for example `references/sources.md`).
It sits in Sales & Support, covering Help center and FAQ content. The repository describes itself as: An agent organization structured as a company — 15+ departments, 125+ skills, each independently installable, citing the standards and regulators that settle the question. Runs… The licence is MIT.
When your agent uses it
- Tasks that involve Help center and FAQ content
Example prompts
- “Use the self-service-and-knowledge skill to build the help center, in-product guidance, and knowledge base that let customers resolve problems…”
- “/self-service-and-knowledge”
What it can do on your machine
Read from SKILL.md and the folder at commit 98d1c17. It shows what the files ask for, not the result of running them.
Tool permissions
Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.
From allowed-tools in the SKILL.md frontmatter.
Runs code
No scripts in the folder and no shell commands in SKILL.md.
From the folder's file list and the shell code blocks in SKILL.md.
Network
No URLs in SKILL.md.
From URLs in SKILL.md, links to its own repository left out.
Credentials
Names no API keys, tokens, secrets or passwords.
From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.
Context cost
Self Service And Knowledge loads about 970 tokens when it runs, and up to ~1.3k if it reads all its reference files. Until then it costs about 99 tokens; SKILL.md has 540 words of instructions outside code blocks.
Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.
Safety
Auto-check passed
The automated check found no risky patterns in SKILL.md.
Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.
SKILL.md
The full file from cbrock84/headcount at commit 98d1c17, republished under its MIT licence (© cbrock84). 540 words, ~970 tokens.
Download SKILL.mdSave it as
.claude/skills/self-service-and-knowledge/SKILL.md (or your agent's skills folder). This skill also uses 1 other file; get the full folder from GitHub.- name
- self-service-and-knowledge
- description
- Builds the help center, in-product guidance, and knowledge base that let customers resolve problems without contacting anyone — content, findability, maintenance, and deflection measurement. Use this to build or fix a help center, reduce support volume, write documentation for customers, improve findability, or decide what deserves a help article versus a product fix.
Self-service and knowledge
Good self-service is the cheapest support you will ever run and the most neglected. It is also frequently the wrong answer — an article explaining a confusing screen is a bandage on a design problem.
Decide what deserves an article
Before writing, ask whether the contact should exist. If people repeatedly need instructions for one screen, the screen is the defect. Documenting it makes the problem permanent and invisible.
Write articles for things that are genuinely complex, genuinely occasional, or genuinely outside your control. Not for things that are merely badly designed.
What to write, and in what order
Rank by contact volume, not by feature importance. The most-viewed help content is almost never what the team expected — it is billing, access, and the one confusing setting.
Structure each article around the customer's task, in their words, not your feature's name. People search for what they are trying to do.
- Answer first. The steps in the first screen, context afterward. Nobody arrives wanting background.
- One task per article. Combined articles fail search, because the match lands on the wrong half.
- Show the actual interface — real labels, real button names, updated when they change.
- Say what to do when it does not work. The next step, and how to reach a human. Making that hard converts a solvable problem into a complaint about you hiding.
Findability decides everything
An article nobody finds does not exist. Findability comes from titles matching real search language, in-product links at the moment of confusion, and search that tolerates the words customers actually use rather than your internal vocabulary.
Read your help-center search logs, especially the queries returning nothing. That list is your content backlog, ranked by demand, already written for you.
In-product beats the help center
Guidance at the point of confusion deflects far more than a help center does, because it requires no decision to go looking. A well-written empty state, field hint, or error message removes contacts that documentation never would.
Show full SKILL.md (210 more words)Show less
Maintenance
Documentation rots silently and confidently. Every article needs an owner and a review date, and anything describing an interface needs checking whenever that interface changes.
Wrong documentation is worse than none: it costs the customer time and then a contact anyway, and it spends trust.
Measuring
Deflection honestly — contacts avoided, not page views. Approximate it by looking at whether contact volume for a topic falls after content ships.
Watch articles with high views and a high subsequent contact rate. Those are articles that are failing to answer, and they look like your best-performing content.
Sources
references/sources.md in this skill lists the outside authorities that settle the questions
here — what each one is authoritative for, and what you may do with it. Check them before
answering on anything they cover, and cite what you used. Most are free to read and not free
to reproduce; the use note on each is binding.
Never
- Write an article for a problem the product should not have. Fix the product and delete the article.
- Publish without an owner and a review date. Stale help is worse than no help.
- Measure a knowledge base by article count.
- Hide the path to a human. Deflection that traps people costs more than the ticket would have.
© cbrock84, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file
Files
SKILL.md and 1 other file (references) in plugins/customer-experience/skills/self-service-and-knowledge of cbrock84/headcount.
- SKILL.md
- references/sources.md
Open the folder on GitHubat commit 98d1c17
Compare with similar skills
Self Service And Knowledge next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.
| Skill | Stars | Used in | Tokens | Auto-check | Licence | Repo updated |
|---|---|---|---|---|---|---|
| Self Service And Knowledge this skillcbrock84/headcount | 2k | — | ~970 | Automated safety check: Pass | MIT | |
| Brand Product Knowledge Builderlimecloud/lime | 1.5k | — | ~709 | Automated safety check: Pass | Apache-2.0 | |
| Cc10x Guideromiluz13/cc10x | 165 | — | ~2.2k | Automated safety check: Pass | MIT | |
| Yao Geo Intent Mineryaojingang/yao-geo-skills | 871 | — | ~500 | Automated safety check: Pass | MIT | |
| Faq CollectorCherryHQ/cherry-studio | 53k | — | ~154 | Automated safety check: Pass | AGPL-3.0 | |
| Eol Internal Enablementdeanpeters/Product-Manager-Skills | 7.2k | — | ~3.1k | Automated safety check: Pass | Custom licence |
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Questions about Self Service And Knowledge
What does Self Service And Knowledge do?
Builds the help center, in-product guidance, and knowledge base that let customers resolve problems without contacting anyone — content, findability, maintenance, and deflection measurement. Self Service And Knowledge is an agent skill from cbrock84/headcount. Builds the help center, in-product guidance, and knowledge base that let customers resolve problems without contacting anyone — content, findability, maintenance, and deflection measurement.
When should I use Self Service And Knowledge?
Self Service And Knowledge fits situations like: tasks that involve Help center and FAQ content.
How do I install Self Service And Knowledge in Claude Code?
Run `npx skills add cbrock84/headcount --skill self-service-and-knowledge -a claude-code`. Or copy the skill folder (plugins/customer-experience/skills/self-service-and-knowledge in cbrock84/headcount) into .claude/skills/self-service-and-knowledge in your project. Claude Code loads it when a task matches its description.
How do I install Self Service And Knowledge in Codex?
Run `npx skills add cbrock84/headcount --skill self-service-and-knowledge -a codex`. Or copy the skill folder (plugins/customer-experience/skills/self-service-and-knowledge in cbrock84/headcount) into .agents/skills/self-service-and-knowledge in your project. Codex loads it when a task matches its description.
Can I use Self Service And Knowledge in Cursor, Gemini CLI or GitHub Copilot?
Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add cbrock84/headcount --skill self-service-and-knowledge -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/self-service-and-knowledge, .gemini/skills/self-service-and-knowledge, .github/skills/self-service-and-knowledge and .opencode/skills/self-service-and-knowledge in your project.
What does Self Service And Knowledge need to run?
SKILL.md names no scripts, command-line tools or credentials: Self Service And Knowledge is instructions for the agent only.
Does Self Service And Knowledge access the network?
SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.
Is Self Service And Knowledge safe to install?
Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.
What licence does Self Service And Knowledge use?
Self Service And Knowledge is published under the MIT licence (the repository's licence). It allows redistribution, so the full SKILL.md is shown on this page.
How many tokens does Self Service And Knowledge use?
About 970 tokens (SKILL.md is roughly 3.9k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full. Its references folder adds about 348 tokens, read only when the agent opens those files.
What are the alternatives to Self Service And Knowledge?
Skills that share tags, products or a category with Self Service And Knowledge: Brand Product Knowledge Builder (limecloud/lime, 1.5k stars), Cc10x Guide (romiluz13/cc10x, 165 stars), Yao Geo Intent Miner (yaojingang/yao-geo-skills, 871 stars) and Faq Collector (CherryHQ/cherry-studio, 53k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.
Who maintains Self Service And Knowledge?
cbrock84 (a GitHub user) maintains it in cbrock84/headcount, which has 2,022 GitHub stars. The repository holds 178 skills in this directory. The repository was last updated on September 17, 2026.
Source: cbrock84/headcount on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.