Customer Support
aiskillstore/marketplace
Elite AI-powered customer support specialist mastering conversational AI, automated ticketing, sentiment analysis, and omnichannel support experiences.
DTC 客户体验与服务——客服优化、售后/退货、客户旅程、NPS/CSAT、AI 客服。触发词: 客户体验, CX, 客服, 退货, 售后, NPS, CSAT, 投诉, 客户旅程, customer experience, customer service, returns policy, support tickets。复杂问题先经 afa。
Install Afa Cx
$ npx skills add afadtc/afa-dtc-skills --skill afa-cx -a claude-codeProject install by default; add -g for ~/.claude/skills/.
$ gh skill install afadtc/afa-dtc-skills afa-cx --agent claude-codeProject scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).
$ git clone --depth 1 https://github.com/afadtc/afa-dtc-skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/skills/afa-cx .claude/skills/afa-cx && rm -rf skills-srcUse ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.
Claude Code skills documentation · loads skills from .claude/skills/
Install the "afa-cx" agent skill from https://github.com/afadtc/afa-dtc-skills/tree/main/skills/afa-cx into .claude/skills/afa-cx/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "afa-cx", then confirm the skill loads.Claude Code copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$skill-installer install https://github.com/afadtc/afa-dtc-skills/tree/main/skills/afa-cxType this inside Codex. $skill-installer <name> installs a curated skill from openai/skills. The installer writes to $CODEX_HOME/skills (default ~/.codex/skills). Restart Codex if the skill does not show up.
$ npx skills add afadtc/afa-dtc-skills --skill afa-cx -a codexProject install goes to .agents/skills/; add -g for ~/.codex/skills/.
$ gh skill install afadtc/afa-dtc-skills afa-cx --agent codexProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/afadtc/afa-dtc-skills.git skills-src && mkdir -p .agents/skills && cp -r skills-src/skills/afa-cx .agents/skills/afa-cx && rm -rf skills-srcUse ~/.agents/skills/ instead of .agents/skills for a personal install.
Codex skills documentation · loads skills from .agents/skills/
Install the "afa-cx" agent skill from https://github.com/afadtc/afa-dtc-skills/tree/main/skills/afa-cx into .agents/skills/afa-cx/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "afa-cx", then confirm the skill loads.Codex copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add afadtc/afa-dtc-skills --skill afa-cx -a cursorProject install goes to .agents/skills/; add -g for ~/.cursor/skills/.
$ gh skill install afadtc/afa-dtc-skills afa-cx --agent cursorProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/afadtc/afa-dtc-skills.git skills-src && mkdir -p .cursor/skills && cp -r skills-src/skills/afa-cx .cursor/skills/afa-cx && rm -rf skills-srcUse ~/.cursor/skills/ instead of .cursor/skills for a personal install.
Cursor skills documentation · loads skills from .cursor/skills/, .agents/skills/, .claude/skills/, .codex/skills/
Install the "afa-cx" agent skill from https://github.com/afadtc/afa-dtc-skills/tree/main/skills/afa-cx into .cursor/skills/afa-cx/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "afa-cx", then confirm the skill loads.Cursor copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gemini skills install https://github.com/afadtc/afa-dtc-skills.git --path skills/afa-cx--scope user (default) or --scope workspace; --path is the subfolder of the repo that holds the skill; --consent skips the security confirmation prompt.
$ npx skills add afadtc/afa-dtc-skills --skill afa-cx -a gemini-cliProject install goes to .agents/skills/; add -g for ~/.gemini/skills/.
$ gh skill install afadtc/afa-dtc-skills afa-cx --agent gemini-cliProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/afadtc/afa-dtc-skills.git skills-src && mkdir -p .gemini/skills && cp -r skills-src/skills/afa-cx .gemini/skills/afa-cx && rm -rf skills-srcUse ~/.gemini/skills/ instead of .gemini/skills for a personal install, then run /skills reload.
Gemini CLI skills documentation · loads skills from .gemini/skills/, .agents/skills/
Install the "afa-cx" agent skill from https://github.com/afadtc/afa-dtc-skills/tree/main/skills/afa-cx into .gemini/skills/afa-cx/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "afa-cx", then confirm the skill loads.Gemini CLI copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gh skill install afadtc/afa-dtc-skills afa-cxInstalls for Copilot at project scope by default; add --scope user for a personal install. Preview a skill first with gh skill preview. Needs GitHub CLI 2.90.0 or later (public preview).
$ npx skills add afadtc/afa-dtc-skills --skill afa-cx -a github-copilotProject install goes to .agents/skills/; add -g for ~/.copilot/skills/.
$ git clone --depth 1 https://github.com/afadtc/afa-dtc-skills.git skills-src && mkdir -p .github/skills && cp -r skills-src/skills/afa-cx .github/skills/afa-cx && rm -rf skills-srcUse ~/.copilot/skills/ instead of .github/skills for a personal install. Commit .github/skills so cloud agent and code review can use it.
GitHub Copilot skills documentation · loads skills from .github/skills/, .claude/skills/, .agents/skills/
Install the "afa-cx" agent skill from https://github.com/afadtc/afa-dtc-skills/tree/main/skills/afa-cx into .github/skills/afa-cx/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "afa-cx", then confirm the skill loads.GitHub Copilot copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add afadtc/afa-dtc-skills --skill afa-cx -a opencodeOpenCode documents no install command of its own. Project install goes to .agents/skills/; add -g for ~/.config/opencode/skills/.
$ gh skill install afadtc/afa-dtc-skills afa-cx --agent opencodeProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/afadtc/afa-dtc-skills.git skills-src && mkdir -p .opencode/skills && cp -r skills-src/skills/afa-cx .opencode/skills/afa-cx && rm -rf skills-srcUse ~/.config/opencode/skills/ instead of .opencode/skills for a personal install.
OpenCode skills documentation · loads skills from .opencode/skills/, .claude/skills/, .agents/skills/
Install the "afa-cx" agent skill from https://github.com/afadtc/afa-dtc-skills/tree/main/skills/afa-cx into .opencode/skills/afa-cx/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "afa-cx", then confirm the skill loads.OpenCode copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
Facts
- Skill name
afa-cx- GitHub stars
- 168
- Token cost
- ~2.4k tokens
- SKILL.md length
- 574 words
- Files
- 12 (incl. references)
- Skills in repo
- 31
- Repo updated
- First seen
- Licence
- Custom licence
At a glance
DTC 客户体验与服务——客服优化、售后/退货、客户旅程、NPS/CSAT、AI 客服。触发词: 客户体验, CX, 客服, 退货, 售后, NPS, CSAT, 投诉, 客户旅程, customer experience, customer service, returns policy, support tickets。复杂问题先经 afa。
- Works in 5 steps: Context Matrix (上下文矩阵) → Preamble & Visible Loading (启动协议) → Core Workflow → …
- Tasks that involve Customer feedback analysis
- SKILL.md covers 1. Context Matrix (上下文矩阵), 2. Preamble & Visible Loading…, 3. Core Workflow and 4. Completion Protocol, plus 2 more sections
- Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md
What it does
Afa Cx is an agent skill from afadtc/afa-dtc-skills. DTC 客户体验与服务——客服优化、售后/退货、客户旅程、NPS/CSAT、AI 客服。触发词: 客户体验, CX, 客服, 退货, 售后, NPS, CSAT, 投诉, 客户旅程, customer experience, customer service, returns policy, support tickets。复杂问题先经 afa。
Its SKILL.md is about 2.4k tokens, which your agent loads only when the skill is triggered. The skill folder holds 12 other files, including reference files (for example `references/anti-patterns.md`, `references/benchmark-data.md` and `references/core-frameworks.md`).
It sits in Sales & Support, covering Customer feedback analysis and Customer support. The repository describes itself as: 做了十年独立站，操盘超1亿美金预算，我把我自己蒸馏成了31 个独立站AI顾问。这是一套面向独立站与 DTC 品牌的全链路增长顾问 Skill 系统，覆盖诊断、选品、品牌、广告投放、CRO、留存、运营与规模化增长等模块。【作者：1亿美刀站长阿发】.
When your agent uses it
- Tasks that involve Customer feedback analysis
- Tasks that involve Customer support
Example prompts
- “/afa-cx”
Workflow steps
5 steps, taken from the step headings in SKILL.md.
- Context Matrix (上下文矩阵)
- Preamble & Visible Loading (启动协议)
- Core Workflow
- Completion Protocol
- 边界与越界处理
What it can do on your machine
Read from SKILL.md and the folder at commit e4edb28. It shows what the files ask for, not the result of running them.
Tool permissions
Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.
From allowed-tools in the SKILL.md frontmatter.
Runs code
No scripts in the folder and no shell commands in SKILL.md (its code samples are markdown and yaml).
From the folder's file list and the shell code blocks in SKILL.md.
Network
No URLs in SKILL.md.
From URLs in SKILL.md, links to its own repository left out.
Credentials
Names no API keys, tokens, secrets or passwords.
From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.
Context cost
Afa Cx loads about 2.4k tokens when it runs, and up to ~17k if it reads all its reference files. Until then it costs about 45 tokens; SKILL.md has 574 words of instructions outside code blocks.
Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.
Safety
Auto-check passed
The automated check found no risky patterns in SKILL.md.
Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.
SKILL.md
Its licence (Custom licence) doesn't allow us to republish the file, so here is its outline and opening line. It has 574 words (~2,370 tokens).
- name
- afa-cx
Files
SKILL.md and 11 other files (references) in skills/afa-cx of afadtc/afa-dtc-skills.
- SKILL.md
- references/anti-patterns.md
- references/benchmark-data.md
- references/core-frameworks.md
- references/cx-automation-toolkit.md
- references/diagnostic-system.md
- references/journey-mapping-framework.md
- references/return-and-retention.md
- references/self-service-content-engine.md
- references/sentiment-analysis-playbook.md
- references/ticket-intelligence-system.md
- references/work-modes-and-templates.md
Open the folder on GitHubat commit e4edb28
Compare with similar skills
Afa Cx next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.
| Skill | Stars | Used in | Tokens | Auto-check | Licence | Repo updated |
|---|---|---|---|---|---|---|
| Afa Cx this skillafadtc/afa-dtc-skills | 168 | — | ~2.4k | Automated safety check: Pass | Custom licence | |
| Customer Supportaiskillstore/marketplace | 430 | 7 repos | ~2.2k | Automated safety check: Pass | None | |
| User Feedback Aggregationrampstackco/claude-skills | 941 | — | ~5.2k | Automated safety check: Pass | MIT | |
| Sentiment Analyzerguia-matthieu/clawfu-skills | 150 | — | ~923 | Automated safety check: Pass | MIT | |
| Voice Of Customer Synthesizergooseworks-ai/goose-skills | 1.2k | 1 repos | ~2.4k | Automated safety check: Pass | MIT | |
| Review Managementericrisco/rsc-harness | 174 | — | ~2.9k | Automated safety check: Pass | MIT |
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User Feedback Aggregation
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Aggregate customer feedback from multiple sources — support tickets, NPS comments, Slack messages, G2 reviews, call transcripts, survey responses — into a unified VoC report with theme clustering…
Review Management
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A skill your agent uses when a public review needs an on-voice reply, when you need to earn more reviews legally, or when an aggregate rating is slipping across Google Business Profile, Trustpilot…
Echo Feedback
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Feedback synthesis — cluster support tickets, NPS verbatims, app store reviews, and churn surveys by theme, separate signal from noise, and produce an actionable insight report.
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Related
Categories
Questions about Afa Cx
What does Afa Cx do?
DTC 客户体验与服务——客服优化、售后/退货、客户旅程、NPS/CSAT、AI 客服。触发词: 客户体验, CX, 客服, 退货, 售后, NPS, CSAT, 投诉, 客户旅程, customer experience, customer service, returns policy, support tickets。复杂问题先经 afa。. Afa Cx is an agent skill from afadtc/afa-dtc-skills.
When should I use Afa Cx?
Afa Cx fits situations like: tasks that involve Customer feedback analysis; tasks that involve Customer support.
How do I install Afa Cx in Claude Code?
Run `npx skills add afadtc/afa-dtc-skills --skill afa-cx -a claude-code`. Or copy the skill folder (skills/afa-cx in afadtc/afa-dtc-skills) into .claude/skills/afa-cx in your project. Claude Code loads it when a task matches its description.
How do I install Afa Cx in Codex?
Run `npx skills add afadtc/afa-dtc-skills --skill afa-cx -a codex`. Or copy the skill folder (skills/afa-cx in afadtc/afa-dtc-skills) into .agents/skills/afa-cx in your project. Codex loads it when a task matches its description.
Can I use Afa Cx in Cursor, Gemini CLI or GitHub Copilot?
Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add afadtc/afa-dtc-skills --skill afa-cx -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/afa-cx, .gemini/skills/afa-cx, .github/skills/afa-cx and .opencode/skills/afa-cx in your project.
What does Afa Cx need to run?
SKILL.md names no scripts, command-line tools or credentials: Afa Cx is instructions for the agent only.
Does Afa Cx access the network?
SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.
Is Afa Cx safe to install?
Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.
What licence does Afa Cx use?
Afa Cx has a licence file (the repository's licence) that doesn't match a standard licence. Read it on GitHub before reusing the skill.
How many tokens does Afa Cx use?
About 2.4k tokens (SKILL.md is roughly 9.5k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full. Its references folder adds about 14k tokens, read only when the agent opens those files.
What are the alternatives to Afa Cx?
Skills that share tags, products or a category with Afa Cx: Customer Support (aiskillstore/marketplace, 430 stars), User Feedback Aggregation (rampstackco/claude-skills, 941 stars), Sentiment Analyzer (guia-matthieu/clawfu-skills, 150 stars) and Voice Of Customer Synthesizer (gooseworks-ai/goose-skills, 1.2k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.
Who maintains Afa Cx?
afadtc (a GitHub user) maintains it in afadtc/afa-dtc-skills, which has 168 GitHub stars. The repository holds 31 skills in this directory. The repository was last updated on October 8, 2026.
Source: afadtc/afa-dtc-skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.