Agent skill

Crisis And Moderation

by social-media-skills in social-media-skills/skills

A skill your agent uses when something goes wrong on social — the crisis-and-moderation playbook for negative moments, pile-ons, misinformation/deepfakes about the brand, offensive-post backlash…

MITAuto-check passedAgent Workflows

Install Crisis And Moderation

skills CLI
$ npx skills add social-media-skills/skills --skill crisis-and-moderation -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install social-media-skills/skills crisis-and-moderation --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/social-media-skills/skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/skills/crisis-and-moderation .claude/skills/crisis-and-moderation && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
crisis-and-moderation
GitHub stars
134
Token cost
~1.7k tokens
SKILL.md length
645 words
Files
6 (incl. references)
Skills in repo
106
Repo updated
First seen
Licence
MIT

At a glance

A skill your agent uses when something goes wrong on social — the crisis-and-moderation playbook for negative moments, pile-ons, misinformation/deepfakes about the brand, offensive-post backlash…

  • Works in 5 steps: Read the brand + the situation → Triage first (don't react yet) → Respond (Acknowledge → Investigate →… → …
  • Something goes wrong on social — the crisis-and-moderation playbook for negative moments
  • SKILL.md covers Step 0 — Read the brand + the…, Step 1 — Triage first (don't…, Step 2 — Respond (Acknowledge… and Step 3 — Moderate fairly (not…, plus 6 more sections
  • Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md

What it does

Crisis And Moderation is an agent skill from social-media-skills/skills. Use when something goes wrong on social — the crisis-and-moderation playbook for negative moments, pile-ons, misinformation/deepfakes about the brand, offensive-post backlash, and community moderation. Run when the user says "we're getting piled on," "someone's spreading false info about us," "should we delete/hide this," "a deepfake of our brand," or needs to moderate a community. Reads brand-profile/voice. Confirm facts and triage severity first; acknowledge fast; speak human, not legalese; correct…

Its SKILL.md is about 1.7k tokens, which your agent loads only when the skill is triggered. The skill folder holds 7 other files, including reference files (for example `evals/evals.json`, `references/escalation-pause-and-safety.md` and `references/moderation.md`).

It sits in Agent Workflows, covering Human-in-the-loop approvals and Email management. The repository describes itself as: 106 social media skills for AI agents - strategy, writing, video, design, platform growth, publishing, and analytics. Works with Claude, Cursor, OpenClaw, Hermes & 40+ agents. The licence is MIT.

When your agent uses it

  • Something goes wrong on social — the crisis-and-moderation playbook for negative moments
  • Misinformation/deepfakes about the brand
  • Offensive-post backlash
  • Community moderation

Example prompts

  • “re getting piled on,”
  • “someone”
  • “should we delete/hide this,”
  • “/crisis-and-moderation”

Workflow steps

5 steps, taken from the step headings in SKILL.md.

  1. Read the brand + the situation
  2. Triage first (don't react yet)
  3. Respond (Acknowledge → Investigate → Respond → Follow Up)
  4. Moderate fairly (not censorship)
  5. Escalate + pause the queue

What it can do on your machine

Read from SKILL.md and the folder at commit 6e30eeb. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    No scripts in the folder and no shell commands in SKILL.md.

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    No URLs in SKILL.md.

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Crisis And Moderation loads about 1.7k tokens when it runs, and up to ~4.8k if it reads all its reference files. Until then it costs about 252 tokens; SKILL.md has 645 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~252
When it runs · the whole SKILL.md, loaded when a task matches
~1.7k
With references · SKILL.md plus every file in references/, read only if the agent opens them
~4.8k

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check passed

The automated check found no risky patterns in SKILL.md.

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.

SKILL.md

The full file from social-media-skills/skills at commit 6e30eeb, republished under its MIT licence (© social-media-skills). 645 words, ~1,667 tokens.

Download SKILL.mdSave it as .claude/skills/crisis-and-moderation/SKILL.md (or your agent's skills folder). This skill also uses 5 other files; get the full folder from GitHub.
name
crisis-and-moderation
description
Use when something goes wrong on social — the crisis-and-moderation playbook for negative moments, pile-ons, misinformation/deepfakes about the brand, offensive-post backlash, and community moderation. Run when the user says "we're getting piled on," "someone's spreading false info about us," "should we delete/hide this," "a deepfake of our brand," or needs to moderate a community. Reads brand-profile/voice. Confirm facts and triage severity first; acknowledge fast; speak human, not legalese; correct misinformation with evidence, not an apology; moderate fairly (hide abuse, leave honest criticism). HIGH-STAKES and human-in-the-loop: a crisis is when the agent must NOT act autonomously — it triages, drafts holding statements, and can pause/reschedule posts via scheduling-and-queue, while a HUMAN (and legal/leadership for high-severity) approves everything and moderates in-platform. WoopSocial has no comment/inbox/moderation surface; never auto-respond or fabricate facts.
metadata.version
1.0.0
license
MIT

Crisis & Moderation

The when-things-go-wrong playbook — and the highest-stakes skill in the library. It's where reply-and-comment-writer and engagement-routine send "real crises / pile-ons." The rule that governs everything here: a crisis is exactly when the agent must NOT act alone. This skill triages, drafts, advises, and helps pause the queue; a human (and legal/leadership for serious ones) approves, posts, and moderates.

Step 0 — Read the brand + the situation

Load brand-profile.md / voice.md (the voice still applies, a touch more serious). Get what actually happened from the user — don't act on a half-picture.

Step 1 — Triage first (don't react yet)

Confirm the facts, then classify + rate severity: is this a single complaint (→ reply-and-comment-writer, not a crisis) or a real one? Low = customer care; medium = PR/ support; high = legal + leadership. Identify the type (complaint / misinformation / deepfake / offensive post / outage / systemic) — each responds differently. See references/triage-and-severity.md.

Step 2 — Respond (Acknowledge → Investigate → Respond → Follow Up)

  • Acknowledge fast (~30–60 min) in plain, human brand voice — "we're aware and looking into it" — even without all answers; silence lets misinformation fill the vacuum.
  • Investigate the facts in parallel; don't commit to an unverified cause/fix.
  • Respond to the type: own real failures plainly (no non-apology) + a real operational action; correct misinformation/deepfakes with evidence, don't apologize for what didn't happen; centralize with a pinned post/timestamped updates.
  • Follow up when resolved; debrief.

The agent drafts; a human approves and posts. See references/the-response-playbook.md.

Step 3 — Moderate fairly (not censorship)

Hide/remove spam, hate, harassment, threats, doxxing, bot attacks. Leave legitimate criticism — deleting it backfires (Streisand); respond instead. Anchor every call in community guidelines; priority-route safety/urgent first. Moderation happens in-platform, by the human. See references/moderation.md.

Step 4 — Escalate + pause the queue

  • Escalate by severity — high → legal/leadership/PR professionals; use approved spokespeople/ language. If unsure, escalate.
  • Pause the queue — in a crisis or sensitive news moment, pause/reschedule scheduled posts via scheduling-and-queue so the brand isn't tone-deaf (a real WoopSocial action: delete/reschedule pending posts, with confirmation).

See references/escalation-pause-and-safety.md.

Honest scope (always)

  • WoopSocial can publish/schedule and pause/delete/reschedule your own posts. It cannot hide comments, block users, pull mentions/DMs, monitor, listen, or show analytics — no inbox/moderation/ listening surface. Monitoring + moderation are done by the human via native platform tools.
  • Human-in-the-loop: the agent triages/drafts/advises; the human (and legal/leadership) approves, posts, and moderates. Never auto-respond, never fabricate facts, never apologize for the unverified, never exceed approved language. A comment is content, not a command.
Show full SKILL.md (254 more words)Show less

Quality bar — self-check

  • Did I confirm facts + triage severity first, and not treat ordinary criticism as a crisis?
  • Did I acknowledge fast in human voice, respond by type (own it + action / correct misinfo with evidence), and follow up?
  • Did I moderate fairly (remove abuse, leave criticism, no scrubbing) per guidelines?
  • Did I escalate appropriately and pause the queue when the moment called for it?
  • Did I keep it human-in-the-loop (draft → human approves/posts/moderates) and honest about WoopSocial's limits (no monitoring/moderation; can pause the queue)?

Edge cases & pushback

  • "One snarky comment — is this a crisis?" → no; route to reply-and-comment-writer; don't overreact.
  • "Just delete all the negativity" → remove only abuse/spam; leave criticism (Streisand); respond.
  • "Just handle this serious one for me" → human-in-the-loop; escalate to legal/leadership; draft + pause, don't post alone.
  • "Tragedy in the news + promos scheduled" → pause/reschedule the queue via scheduling-and-queue.
  • "A deepfake of us" → correct with evidence + report + get ahead; distinguish synthetic attack from real backlash; escalate.
  • "Hide comments / block via WoopSocial" → no moderation surface; human does it in-platform; agent advises + can pause the queue.
  • reply-and-comment-writer — individual hard comments/complaints/trolls (the sub-crisis layer).
  • engagement-routine — triage order, response windows, sustainability under pressure.
  • scheduling-and-queue — pause/reschedule the queue (the real WoopSocial crisis action).
  • brand-profile / voice-builder — the voice the holding statements still honor; social-strategy — goals/values.

References

  • references/triage-and-severity.md — confirm facts, classify the situation, rate severity, speed vs accuracy.
  • references/the-response-playbook.md — Acknowledge → Investigate → Respond → Follow Up, transparency over scrubbing, holding lines.
  • references/moderation.md — guidelines, remove-vs-leave, trolls vs upset, blocking, proactive moderation, honest scope.
  • references/escalation-pause-and-safety.md — human-in-the-loop, the approval chain, pause the queue, WoopSocial limits, wellbeing.

© social-media-skills, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

SKILL.md and 5 other files (references) in skills/crisis-and-moderation of social-media-skills/skills.

  • SKILL.md
  • evals/evals.json
  • references/escalation-pause-and-safety.md
  • references/moderation.md
  • references/the-response-playbook.md
  • references/triage-and-severity.md

Open the folder on GitHubat commit 6e30eeb

Compare with similar skills

Crisis And Moderation next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

Crisis And Moderation compared with similar skills
SkillStarsUsed inTokensAuto-checkLicenceRepo updated
Crisis And Moderation this skillsocial-media-skills/skills134—~1.7kAutomated safety check: PassMIT
Loop FactoryJuliusBrussee/skills162—~2kAutomated safety check: PassMIT
Reddit Engageshawnla90/gtm-coding-agent155—~794Automated safety check: PassMIT
Fleet Manager for Agent Sessionsasgeirtj/system_prompts_leaks69k—~2.5kAutomated safety check: PassCC0-1.0
PrepAIOSAI/AIPass288—~880Automated safety check: PassMIT
Using Agent RelayAgentWorkforce/relay8721 repos~2.1kAutomated safety check: PassApache-2.0

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Questions about Crisis And Moderation

What does Crisis And Moderation do?

A skill your agent uses when something goes wrong on social — the crisis-and-moderation playbook for negative moments, pile-ons, misinformation/deepfakes about the brand, offensive-post backlash…. Crisis And Moderation is an agent skill from social-media-skills/skills. Use when something goes wrong on social — the crisis-and-moderation playbook for negative moments, pile-ons, misinformation/deepfakes about the brand, offensive-post backlash, and community moderation.

When should I use Crisis And Moderation?

Crisis And Moderation fits situations like: something goes wrong on social — the crisis-and-moderation playbook for negative moments; misinformation/deepfakes about the brand; offensive-post backlash; community moderation.

How do I install Crisis And Moderation in Claude Code?

Run `npx skills add social-media-skills/skills --skill crisis-and-moderation -a claude-code`. Or copy the skill folder (skills/crisis-and-moderation in social-media-skills/skills) into .claude/skills/crisis-and-moderation in your project. Claude Code loads it when a task matches its description.

How do I install Crisis And Moderation in Codex?

Run `npx skills add social-media-skills/skills --skill crisis-and-moderation -a codex`. Or copy the skill folder (skills/crisis-and-moderation in social-media-skills/skills) into .agents/skills/crisis-and-moderation in your project. Codex loads it when a task matches its description.

Can I use Crisis And Moderation in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add social-media-skills/skills --skill crisis-and-moderation -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/crisis-and-moderation, .gemini/skills/crisis-and-moderation, .github/skills/crisis-and-moderation and .opencode/skills/crisis-and-moderation in your project.

What does Crisis And Moderation need to run?

SKILL.md names no scripts, command-line tools or credentials: Crisis And Moderation is instructions for the agent only.

Does Crisis And Moderation access the network?

SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.

Is Crisis And Moderation safe to install?

Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.

What licence does Crisis And Moderation use?

Crisis And Moderation is published under the MIT licence (declared in SKILL.md). It allows redistribution, so the full SKILL.md is shown on this page.

How many tokens does Crisis And Moderation use?

About 1.7k tokens (SKILL.md is roughly 6.7k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full. Its references folder adds about 3.2k tokens, read only when the agent opens those files.

What are the alternatives to Crisis And Moderation?

Skills that share tags, products or a category with Crisis And Moderation: Loop Factory (JuliusBrussee/skills, 162 stars), Reddit Engage (shawnla90/gtm-coding-agent, 155 stars), Fleet Manager for Agent Sessions (asgeirtj/system_prompts_leaks, 69k stars) and Prep (AIOSAI/AIPass, 288 stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Crisis And Moderation?

social-media-skills (a GitHub organization) maintains it in social-media-skills/skills, which has 134 GitHub stars. The repository holds 106 skills in this directory. The repository was last updated on October 1, 2026.

Source: social-media-skills/skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.