Agent skill

Objection Handler

by revfactory in revfactory/harness-100

B2B 영업에서 고객 이의(Objection)를 체계적으로 분류하고 대응하는 방법론. An agent skill from revfactory/harness-100.

Apache-2.0Auto-check passed

Install Objection Handler

skills CLI
$ npx skills add revfactory/harness-100 --skill objection-handler -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install revfactory/harness-100 objection-handler --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/revfactory/harness-100.git skills-src && mkdir -p .claude/skills && cp -r skills-src/ko/48-sales-enablement/.claude/skills/objection-handler .claude/skills/objection-handler && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
objection-handler
GitHub stars
1.3k
Token cost
~692 tokens
SKILL.md length
291 words
Files
1
Skills in repo
464
Repo updated
First seen
Licence
Apache-2.0

At a glance

B2B 영업에서 고객 이의(Objection)를 체계적으로 분류하고 대응하는 방법론. An agent skill from revfactory/harness-100.

  • SKILL.md covers 대상 에이전트, 이의 분류 체계 (BANT+C), LAER 대응 프레임워크 and 이의 심각도 판별, plus 3 more sections
  • Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md

What it does

Objection Handler is an agent skill from revfactory/harness-100. B2B 영업에서 고객 이의(Objection)를 체계적으로 분류하고 대응하는 방법론. '이의 대응', '반론 처리', '영업 반박', '가격 이의', '경쟁사 비교 대응', '예산 부족 대응' 등 영업 이의 처리 시 사용한다. 단, 법적 자문, 계약서 작성, 실제 협상 대행은 이 스킬의 범위가 아니다.

Its SKILL.md is about 690 tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.

The licence is Apache-2.0.

Example prompts

  • “/objection-handler”

What it can do on your machine

Read from SKILL.md and the folder at commit 8e8d35c. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    No scripts in the folder and no shell commands in SKILL.md (its code samples are markdown).

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    No URLs in SKILL.md.

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Objection Handler loads about 692 tokens when it runs. Until then it costs about 47 tokens; SKILL.md has 291 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~47
When it runs · the whole SKILL.md, loaded when a task matches
~692

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check passed

The automated check found no risky patterns in SKILL.md.

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.

SKILL.md

The full file from revfactory/harness-100 at commit 8e8d35c, republished under its Apache-2.0 licence (© revfactory). 291 words, ~692 tokens.

Download SKILL.mdSave it as .claude/skills/objection-handler/SKILL.md (or your agent's skills folder).
name
objection-handler
description
B2B 영업에서 고객 이의(Objection)를 체계적으로 분류하고 대응하는 방법론. '이의 대응', '반론 처리', '영업 반박', '가격 이의', '경쟁사 비교 대응', '예산 부족 대응' 등 영업 이의 처리 시 사용한다. 단, 법적 자문, 계약서 작성, 실제 협상 대행은 이 스킬의 범위가 아니다.

Objection Handler — 영업 이의 대응 프레임워크

followup-manager와 proposal-writer의 이의 대응 역량을 강화하는 스킬.

대상 에이전트

  • followup-manager — 팔로업 과정에서 고객 이의를 체계적으로 처리한다
  • proposal-writer — 제안서에 사전 이의 대응을 포함한다

이의 분류 체계 (BANT+C)

Budget (예산)
이의대응 전략
"예산이 없어요"1. 비용 vs 투자 관점 전환 2. 현재 문제의 비용 정량화 3. 단계별 도입 제안
"너무 비싸요"1. TCO 비교 (경쟁사 포함) 2. ROI 제시 3. 가격 구성 요소 분해 설명
"올해 예산은 이미 소진"1. 내년 예산 확보 지원 2. 파일럿 무료/저가 제안 3. 예산 절감 효과로 정당화
Authority (권한)
이의대응 전략
"결정할 수 있는 사람이 아녜요"1. 의사결정자 소개 요청 2. 내부 챔피언 육성 자료 제공 3. 경영진 브리핑 제안
"여러 부서 합의가 필요해요"1. 부서별 가치 제안서 작성 2. 사내 PT 자료 제공 3. 다부서 미팅 주선
Need (필요성)
이의대응 전략
"지금은 필요 없어요"1. 잠재 문제 비용 정량화 2. 경쟁사 도입 사례 3. 시장 변화 시나리오
"현재 시스템으로 충분해요"1. 현재 vs 미래 비교 2. 숨은 비효율 식별 3. 차세대 요구사항 제시
"다른 우선순위가 있어요"1. 다른 프로젝트와 시너지 2. 병행 가능한 경량 도입 3. 타이밍 재설정
Timeline (시기)
이의대응 전략
"올해는 어려워요"1. 지연 비용 계산 2. 단계별 도입 일정 제안 3. 준비 작업만 선행
"너무 오래 걸려요"1. Quick Win 먼저 보여주기 2. 병렬 진행 일정 3. 유사 도입 기간 사례
Competition (경쟁)
이의대응 전략
"경쟁사가 더 싸요"1. 기능 대비 가격 비교 2. 숨은 비용 드러내기 3. 전환 비용 포함 TCO
"이미 다른 곳과 진행 중"1. 차별화 포인트 3가지 2. 사전 PoC 제안 3. 세컨드 오피니언 포지션
"경쟁사 레퍼런스가 더 많아요"1. 관련 산업 사례 집중 2. 고객 직접 소개 3. 파일럿 제안

LAER 대응 프레임워크

L - Listen (경청)
  "그 부분이 걱정되시는군요. 좀 더 자세히 말씀해주시겠어요?"

A - Acknowledge (인정)
  "충분히 이해합니다. 다른 고객분들도 처음에 같은 우려를 하셨어요."

E - Explore (탐색)
  "구체적으로 어떤 부분이 가장 걱정되시나요?"
  → 표면적 이의 뒤의 진짜 이유 파악

R - Respond (대응)
  구체적 데이터, 사례, 해결방안 제시

이의 심각도 판별

🟢 소프트 이의 (정보 부족)
  → 추가 정보 제공으로 해결
  → "좀 더 알려주세요" = 관심 신호

🟡 미디엄 이의 (절차/타이밍)
  → 일정/프로세스 조정으로 해결
  → "지금은 어렵지만..." = 타이밍 조정 가능

🔴 하드 이의 (근본적 부적합)
  → 제품 변경 또는 딜 포기
  → "우리와 맞지 않아요" = 솔직한 평가 필요

사전 이의 대응 (Pre-emptive)

제안서에 미리 포함할 FAQ:

Q: "도입 기간은 얼마나 걸리나요?"
A: "평균 N주, 유사 규모 고객 기준. 단계별 마일스톤 포함."

Q: "기존 시스템과 연동되나요?"
A: "주요 시스템(SAP, Salesforce 등) API 연동 지원. 커스텀 연동 N주."

Q: "데이터 보안은 어떻게 하나요?"
A: "ISO 27001 인증, SOC 2 Type II, 국내 IDC 운영."

Q: "해지하면 데이터는?"
A: "전체 데이터 CSV/API 추출 지원. 계약 해지 후 90일 보관."

협상 전략 매트릭스

            고객 가격 민감도
            낮음          높음
고객   높  │ 프리미엄    │ 가치 증명    │
가치       │ 풀패키지    │ ROI 강조     │
인식   낮  │ 교육+시연   │ 파일럿/할인  │

이의 대응 스크립트 템플릿

markdown
### 이의: [이의 내용]
**분류**: [Budget/Authority/Need/Timeline/Competition]
**심각도**: [🟢/🟡/🔴]

**즉각 대응** (30초):
"[인정 문구]. [탐색 질문]."

**상세 대응** (2분):
1. [데이터/사례 1]
2. [데이터/사례 2]
3. [제안/대안]

**후속 액션**:
- [보내줄 자료]
- [다음 미팅 의제]

© revfactory, Apache-2.0. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

Just SKILL.md in ko/48-sales-enablement/.claude/skills/objection-handler of revfactory/harness-100.

Open the folder on GitHubat commit 8e8d35c

Compare with similar skills

Objection Handler next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

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Objection Handler this skillrevfactory/harness-1001.3k—~692Automated safety check: PassApache-2.0
Object Altthedaviddias/Front-End-Checklist74k—~429Automated safety check: PassMIT
Object Storagesickn33/agentic-awesome-skills47k2 repos~2.6kAutomated safety check: PassMIT
Neon Object Storagesickn33/agentic-awesome-skills47k1 repos~2.9kAutomated safety check: NotesApache-2.0
3D Objectasgeirtj/system_prompts_leaks69k—~1.1kAutomated safety check: PassCC0-1.0
Objection Preemptorsickn33/agentic-awesome-skills47k2 repos~1.4kAutomated safety check: PassMIT

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Questions about Objection Handler

What does Objection Handler do?

B2B 영업에서 고객 이의(Objection)를 체계적으로 분류하고 대응하는 방법론. An agent skill from revfactory/harness-100. Objection Handler is an agent skill from revfactory/harness-100. B2B 영업에서 고객 이의(Objection)를 체계적으로 분류하고 대응하는 방법론.

How do I install Objection Handler in Claude Code?

Run `npx skills add revfactory/harness-100 --skill objection-handler -a claude-code`. Or copy the skill folder (ko/48-sales-enablement/.claude/skills/objection-handler in revfactory/harness-100) into .claude/skills/objection-handler in your project. Claude Code loads it when a task matches its description.

How do I install Objection Handler in Codex?

Run `npx skills add revfactory/harness-100 --skill objection-handler -a codex`. Or copy the skill folder (ko/48-sales-enablement/.claude/skills/objection-handler in revfactory/harness-100) into .agents/skills/objection-handler in your project. Codex loads it when a task matches its description.

Can I use Objection Handler in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add revfactory/harness-100 --skill objection-handler -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/objection-handler, .gemini/skills/objection-handler, .github/skills/objection-handler and .opencode/skills/objection-handler in your project.

What does Objection Handler need to run?

SKILL.md names no scripts, command-line tools or credentials: Objection Handler is instructions for the agent only.

Does Objection Handler access the network?

SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.

Is Objection Handler safe to install?

Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.

What licence does Objection Handler use?

Objection Handler is published under the Apache-2.0 licence (the repository's licence). It allows redistribution, so the full SKILL.md is shown on this page.

How many tokens does Objection Handler use?

About 692 tokens (SKILL.md is roughly 2.8k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.

What are the alternatives to Objection Handler?

Skills that share tags, products or a category with Objection Handler: Object Alt (thedaviddias/Front-End-Checklist, 74k stars), Object Storage (sickn33/agentic-awesome-skills, 47k stars), Neon Object Storage (sickn33/agentic-awesome-skills, 47k stars) and 3D Object (asgeirtj/system_prompts_leaks, 69k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Objection Handler?

revfactory (a GitHub user) maintains it in revfactory/harness-100, which has 1,290 GitHub stars. The repository holds 464 skills in this directory. The repository was last updated on March 22, 2026.

Source: revfactory/harness-100 on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.