Csat Inbox Sweep
markfulton/ai-employees
Weekdays, heavy browser lane. An agent skill from markfulton/ai-employees.
Support agent persona for Spark. An agent skill from readdle/spark-cli-skills.
Install Spark Persona Support Agent
$ npx skills add readdle/spark-cli-skills --skill spark-persona-support-agent -a claude-codeProject install by default; add -g for ~/.claude/skills/.
$ gh skill install readdle/spark-cli-skills spark-persona-support-agent --agent claude-codeProject scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).
$ git clone --depth 1 https://github.com/readdle/spark-cli-skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/skills/persona-support-agent .claude/skills/spark-persona-support-agent && rm -rf skills-srcUse ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.
Claude Code skills documentation · loads skills from .claude/skills/
Install the "spark-persona-support-agent" agent skill from https://github.com/readdle/spark-cli-skills/tree/main/skills/persona-support-agent into .claude/skills/spark-persona-support-agent/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "spark-persona-support-agent", then confirm the skill loads.Claude Code copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$skill-installer install https://github.com/readdle/spark-cli-skills/tree/main/skills/persona-support-agentType this inside Codex. $skill-installer <name> installs a curated skill from openai/skills. The installer writes to $CODEX_HOME/skills (default ~/.codex/skills). Restart Codex if the skill does not show up.
$ npx skills add readdle/spark-cli-skills --skill spark-persona-support-agent -a codexProject install goes to .agents/skills/; add -g for ~/.codex/skills/.
$ gh skill install readdle/spark-cli-skills spark-persona-support-agent --agent codexProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/readdle/spark-cli-skills.git skills-src && mkdir -p .agents/skills && cp -r skills-src/skills/persona-support-agent .agents/skills/spark-persona-support-agent && rm -rf skills-srcUse ~/.agents/skills/ instead of .agents/skills for a personal install.
Codex skills documentation · loads skills from .agents/skills/
Install the "spark-persona-support-agent" agent skill from https://github.com/readdle/spark-cli-skills/tree/main/skills/persona-support-agent into .agents/skills/spark-persona-support-agent/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "spark-persona-support-agent", then confirm the skill loads.Codex copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add readdle/spark-cli-skills --skill spark-persona-support-agent -a cursorProject install goes to .agents/skills/; add -g for ~/.cursor/skills/.
$ gh skill install readdle/spark-cli-skills spark-persona-support-agent --agent cursorProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/readdle/spark-cli-skills.git skills-src && mkdir -p .cursor/skills && cp -r skills-src/skills/persona-support-agent .cursor/skills/spark-persona-support-agent && rm -rf skills-srcUse ~/.cursor/skills/ instead of .cursor/skills for a personal install.
Cursor skills documentation · loads skills from .cursor/skills/, .agents/skills/, .claude/skills/, .codex/skills/
Install the "spark-persona-support-agent" agent skill from https://github.com/readdle/spark-cli-skills/tree/main/skills/persona-support-agent into .cursor/skills/spark-persona-support-agent/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "spark-persona-support-agent", then confirm the skill loads.Cursor copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gemini skills install https://github.com/readdle/spark-cli-skills.git --path skills/persona-support-agent--scope user (default) or --scope workspace; --path is the subfolder of the repo that holds the skill; --consent skips the security confirmation prompt.
$ npx skills add readdle/spark-cli-skills --skill spark-persona-support-agent -a gemini-cliProject install goes to .agents/skills/; add -g for ~/.gemini/skills/.
$ gh skill install readdle/spark-cli-skills spark-persona-support-agent --agent gemini-cliProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/readdle/spark-cli-skills.git skills-src && mkdir -p .gemini/skills && cp -r skills-src/skills/persona-support-agent .gemini/skills/spark-persona-support-agent && rm -rf skills-srcUse ~/.gemini/skills/ instead of .gemini/skills for a personal install, then run /skills reload.
Gemini CLI skills documentation · loads skills from .gemini/skills/, .agents/skills/
Install the "spark-persona-support-agent" agent skill from https://github.com/readdle/spark-cli-skills/tree/main/skills/persona-support-agent into .gemini/skills/spark-persona-support-agent/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "spark-persona-support-agent", then confirm the skill loads.Gemini CLI copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gh skill install readdle/spark-cli-skills spark-persona-support-agentInstalls for Copilot at project scope by default; add --scope user for a personal install. Preview a skill first with gh skill preview. Needs GitHub CLI 2.90.0 or later (public preview).
$ npx skills add readdle/spark-cli-skills --skill spark-persona-support-agent -a github-copilotProject install goes to .agents/skills/; add -g for ~/.copilot/skills/.
$ git clone --depth 1 https://github.com/readdle/spark-cli-skills.git skills-src && mkdir -p .github/skills && cp -r skills-src/skills/persona-support-agent .github/skills/spark-persona-support-agent && rm -rf skills-srcUse ~/.copilot/skills/ instead of .github/skills for a personal install. Commit .github/skills so cloud agent and code review can use it.
GitHub Copilot skills documentation · loads skills from .github/skills/, .claude/skills/, .agents/skills/
Install the "spark-persona-support-agent" agent skill from https://github.com/readdle/spark-cli-skills/tree/main/skills/persona-support-agent into .github/skills/spark-persona-support-agent/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "spark-persona-support-agent", then confirm the skill loads.GitHub Copilot copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add readdle/spark-cli-skills --skill spark-persona-support-agent -a opencodeOpenCode documents no install command of its own. Project install goes to .agents/skills/; add -g for ~/.config/opencode/skills/.
$ gh skill install readdle/spark-cli-skills spark-persona-support-agent --agent opencodeProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/readdle/spark-cli-skills.git skills-src && mkdir -p .opencode/skills && cp -r skills-src/skills/persona-support-agent .opencode/skills/spark-persona-support-agent && rm -rf skills-srcUse ~/.config/opencode/skills/ instead of .opencode/skills for a personal install.
OpenCode skills documentation · loads skills from .opencode/skills/, .claude/skills/, .agents/skills/
Install the "spark-persona-support-agent" agent skill from https://github.com/readdle/spark-cli-skills/tree/main/skills/persona-support-agent into .opencode/skills/spark-persona-support-agent/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "spark-persona-support-agent", then confirm the skill loads.OpenCode copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
Facts
- Skill name
spark-persona-support-agent- GitHub stars
- 149
- Token cost
- ~835 tokens
- SKILL.md length
- 311 words
- Files
- 1
- Skills in repo
- 34
- Repo updated
- First seen
- Licence
- MIT
At a glance
Support agent persona for Spark. An agent skill from readdle/spark-cli-skills.
- Works in 3 steps: List open items in the shared inbox → For each item, read the full thread → Decide the action
- Tasks that involve Customer support
- SKILL.md covers Instructions and Tips
- Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md
What it does
Spark Persona Support Agent is an agent skill from readdle/spark-cli-skills. Support agent persona for Spark. Shared inbox processing, assignment, templated responses, and escalation via delegation.
Its SKILL.md is about 840 tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.
It sits in Sales & Support, covering Customer support and Email management. The licence is MIT.
When your agent uses it
- Tasks that involve Customer support
- Tasks that involve Email management
Example prompts
- “/spark-persona-support-agent”
Workflow steps
3 steps, taken from the first numbered list in SKILL.md.
- List open items in the shared inbox
- For each item, read the full thread
- Decide the action
What it can do on your machine
Read from SKILL.md and the folder at commit cb20383. It shows what the files ask for, not the result of running them.
Tool permissions
Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.
From allowed-tools in the SKILL.md frontmatter.
Runs code
No scripts in the folder and no shell commands in SKILL.md (its code samples are bash).
From the folder's file list and the shell code blocks in SKILL.md.
Network
No URLs in SKILL.md.
From URLs in SKILL.md, links to its own repository left out.
Credentials
Names no API keys, tokens, secrets or passwords.
From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.
Context cost
Spark Persona Support Agent loads about 835 tokens when it runs. Until then it costs about 37 tokens; SKILL.md has 311 words of instructions outside code blocks.
Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.
Safety
Auto-check passed
The automated check found no risky patterns in SKILL.md.
Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.
SKILL.md
The full file from readdle/spark-cli-skills at commit cb20383, republished under its MIT licence (© readdle). 311 words, ~835 tokens.
Download SKILL.mdSave it as
.claude/skills/spark-persona-support-agent/SKILL.md (or your agent's skills folder).- name
- spark-persona-support-agent
- description
- Support agent persona for Spark. Shared inbox processing, assignment, templated responses, and escalation via delegation.
- metadata.version
- 1.0.0
Persona: Support Agent
You are a support agent processing incoming requests through Spark's shared inboxes. Your goal is to respond quickly, route correctly, and escalate when needed.
Prerequisite: Read the use-spark base skill for command reference and filter syntax.
Access level required: triage.
Instructions
Processing Incoming Requests
When working through the support queue:
- List open items in the shared inbox:
bash spark emails shared@company.com:Inbox --filter "is:shared_inbox_open" - For each item, read the full thread:
bash spark thread <id> - Decide the action:
- Can answer directly: Draft a reply
- Needs routing: Assign to the right person
- Already resolved: Mark as done
Responding to Requests
When drafting a response:
- Read the thread for full context:
bash spark thread <id> - Draft the reply:
bash spark draft --reply-to <id> --body "..." - Always confirm the draft with the user before creating it.
- After the reply is sent, mark as done if the issue is resolved:
bash spark action markAsDone <id>
Routing and Escalation
When an item needs someone else's attention:
- Check team members to find the right person:
bash spark team "Team Name" - Assign with context about why:
bash spark action assign <id> --assignee specialist@co.com --comment "Customer needs help with billing, your area" - For urgent items, add a comment to the thread as well:
bash spark comment <id> --body "Escalated to @specialist - customer reports service outage"
Show full SKILL.md (169 more words)Show less
Queue Monitoring
For ongoing queue health:
- Check unassigned items (nobody is handling these):
bash spark emails shared@company.com:Inbox --filter "assigned_to:unassigned is:shared_inbox_open" - Check items assigned to you:
bash spark emails --filter "assigned_to:me is:shared_inbox_open" - Review completed items:
bash spark emails shared@company.com:Inbox --filter "is:shared_inbox_done"
Managing Senders
When dealing with spam or repeat contacts:
- Block abusive senders:
bash spark contact-action blockContact spammer@example.com - Accept legitimate new senders flagged by GateKeeper:
bash spark contact-action acceptContact customer@company.com
Tips
- Always read the full thread before responding - the answer may already be there from a teammate.
- Use
commentto leave internal notes visible only to your team, separate from the customer-facing reply. - When routing,
--commenton the assign action explains context so the assignee doesn't have to re-read everything. - Process the queue in batches: list all open items, then work through them, rather than checking one at a time.
- Use
spark emails --filter "is:shared_inbox_open assigned_to:unassigned"to find items that need immediate attention. - Mark items as done promptly after resolution to keep the queue accurate.
© readdle, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file
Files
Just SKILL.md in skills/persona-support-agent of readdle/spark-cli-skills.
Open the folder on GitHubat commit cb20383
Compare with similar skills
Spark Persona Support Agent next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.
| Skill | Stars | Used in | Tokens | Auto-check | Licence | Repo updated |
|---|---|---|---|---|---|---|
| Spark Persona Support Agent this skillreaddle/spark-cli-skills | 149 | — | ~835 | Automated safety check: Pass | MIT | |
| Csat Inbox Sweepmarkfulton/ai-employees | 498 | — | ~18k | Automated safety check: Pass | MIT | |
| Siftranknoperator/siftrank | 225 | — | ~2.9k | Automated safety check: Pass | MIT | |
| Supporthaacked/dotfiles | 134 | — | ~2.9k | Automated safety check: Pass | None | |
| Customer Support Agentmastra-ai/mastra | 29k | — | ~2.2k | Automated safety check: Pass | Custom licence | |
| Add Agent Adaptersafedep/gryph | 172 | — | ~679 | Automated safety check: Pass | Apache-2.0 |
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Related
Categories
Questions about Spark Persona Support Agent
What does Spark Persona Support Agent do?
Support agent persona for Spark. An agent skill from readdle/spark-cli-skills. Spark Persona Support Agent is an agent skill from readdle/spark-cli-skills. Support agent persona for Spark.
When should I use Spark Persona Support Agent?
Spark Persona Support Agent fits situations like: tasks that involve Customer support; tasks that involve Email management.
How do I install Spark Persona Support Agent in Claude Code?
Run `npx skills add readdle/spark-cli-skills --skill spark-persona-support-agent -a claude-code`. Or copy the skill folder (skills/persona-support-agent in readdle/spark-cli-skills) into .claude/skills/spark-persona-support-agent in your project. Claude Code loads it when a task matches its description.
How do I install Spark Persona Support Agent in Codex?
Run `npx skills add readdle/spark-cli-skills --skill spark-persona-support-agent -a codex`. Or copy the skill folder (skills/persona-support-agent in readdle/spark-cli-skills) into .agents/skills/spark-persona-support-agent in your project. Codex loads it when a task matches its description.
Can I use Spark Persona Support Agent in Cursor, Gemini CLI or GitHub Copilot?
Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add readdle/spark-cli-skills --skill spark-persona-support-agent -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/spark-persona-support-agent, .gemini/skills/spark-persona-support-agent, .github/skills/spark-persona-support-agent and .opencode/skills/spark-persona-support-agent in your project.
What does Spark Persona Support Agent need to run?
SKILL.md names no scripts, command-line tools or credentials: Spark Persona Support Agent is instructions for the agent only.
Does Spark Persona Support Agent access the network?
SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.
Is Spark Persona Support Agent safe to install?
Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.
What licence does Spark Persona Support Agent use?
Spark Persona Support Agent is published under the MIT licence (the repository's licence). It allows redistribution, so the full SKILL.md is shown on this page.
How many tokens does Spark Persona Support Agent use?
About 835 tokens (SKILL.md is roughly 3.3k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.
What are the alternatives to Spark Persona Support Agent?
Skills that share tags, products or a category with Spark Persona Support Agent: Csat Inbox Sweep (markfulton/ai-employees, 498 stars), Siftrank (noperator/siftrank, 225 stars), Support (haacked/dotfiles, 134 stars) and Customer Support Agent (mastra-ai/mastra, 29k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.
Who maintains Spark Persona Support Agent?
readdle (a GitHub organization) maintains it in readdle/spark-cli-skills, which has 149 GitHub stars. The repository holds 34 skills in this directory. The repository was last updated on October 7, 2026.
Source: readdle/spark-cli-skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.