Pulse
alirezarezvani/claude-skills
Multi-source recency research skill that takes the pulse of any topic across Reddit, Hacker News, the open web, and optionally X/Twitter within a configurable recent window (default 30 days).
Stand up a Voice of Customer (VoC) program that turns feedback into action.
Install Voice Of Customer Program
$ npx skills add mohitagw15856/pm-claude-skills --skill voice-of-customer-program -a claude-codeProject install by default; add -g for ~/.claude/skills/.
$ gh skill install mohitagw15856/pm-claude-skills voice-of-customer-program --agent claude-codeProject scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).
$ git clone --depth 1 https://github.com/mohitagw15856/pm-claude-skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/skills/voice-of-customer-program .claude/skills/voice-of-customer-program && rm -rf skills-srcUse ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.
Claude Code skills documentation · loads skills from .claude/skills/
Install the "voice-of-customer-program" agent skill from https://github.com/mohitagw15856/pm-claude-skills/tree/main/skills/voice-of-customer-program into .claude/skills/voice-of-customer-program/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "voice-of-customer-program", then confirm the skill loads.Claude Code copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$skill-installer install https://github.com/mohitagw15856/pm-claude-skills/tree/main/skills/voice-of-customer-programType this inside Codex. $skill-installer <name> installs a curated skill from openai/skills. The installer writes to $CODEX_HOME/skills (default ~/.codex/skills). Restart Codex if the skill does not show up.
$ npx skills add mohitagw15856/pm-claude-skills --skill voice-of-customer-program -a codexProject install goes to .agents/skills/; add -g for ~/.codex/skills/.
$ gh skill install mohitagw15856/pm-claude-skills voice-of-customer-program --agent codexProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/mohitagw15856/pm-claude-skills.git skills-src && mkdir -p .agents/skills && cp -r skills-src/skills/voice-of-customer-program .agents/skills/voice-of-customer-program && rm -rf skills-srcUse ~/.agents/skills/ instead of .agents/skills for a personal install.
Codex skills documentation · loads skills from .agents/skills/
Install the "voice-of-customer-program" agent skill from https://github.com/mohitagw15856/pm-claude-skills/tree/main/skills/voice-of-customer-program into .agents/skills/voice-of-customer-program/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "voice-of-customer-program", then confirm the skill loads.Codex copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add mohitagw15856/pm-claude-skills --skill voice-of-customer-program -a cursorProject install goes to .agents/skills/; add -g for ~/.cursor/skills/.
$ gh skill install mohitagw15856/pm-claude-skills voice-of-customer-program --agent cursorProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/mohitagw15856/pm-claude-skills.git skills-src && mkdir -p .cursor/skills && cp -r skills-src/skills/voice-of-customer-program .cursor/skills/voice-of-customer-program && rm -rf skills-srcUse ~/.cursor/skills/ instead of .cursor/skills for a personal install.
Cursor skills documentation · loads skills from .cursor/skills/, .agents/skills/, .claude/skills/, .codex/skills/
Install the "voice-of-customer-program" agent skill from https://github.com/mohitagw15856/pm-claude-skills/tree/main/skills/voice-of-customer-program into .cursor/skills/voice-of-customer-program/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "voice-of-customer-program", then confirm the skill loads.Cursor copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gemini skills install https://github.com/mohitagw15856/pm-claude-skills.git --path skills/voice-of-customer-program--scope user (default) or --scope workspace; --path is the subfolder of the repo that holds the skill; --consent skips the security confirmation prompt.
$ npx skills add mohitagw15856/pm-claude-skills --skill voice-of-customer-program -a gemini-cliProject install goes to .agents/skills/; add -g for ~/.gemini/skills/.
$ gh skill install mohitagw15856/pm-claude-skills voice-of-customer-program --agent gemini-cliProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/mohitagw15856/pm-claude-skills.git skills-src && mkdir -p .gemini/skills && cp -r skills-src/skills/voice-of-customer-program .gemini/skills/voice-of-customer-program && rm -rf skills-srcUse ~/.gemini/skills/ instead of .gemini/skills for a personal install, then run /skills reload.
Gemini CLI skills documentation · loads skills from .gemini/skills/, .agents/skills/
Install the "voice-of-customer-program" agent skill from https://github.com/mohitagw15856/pm-claude-skills/tree/main/skills/voice-of-customer-program into .gemini/skills/voice-of-customer-program/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "voice-of-customer-program", then confirm the skill loads.Gemini CLI copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gh skill install mohitagw15856/pm-claude-skills voice-of-customer-programInstalls for Copilot at project scope by default; add --scope user for a personal install. Preview a skill first with gh skill preview. Needs GitHub CLI 2.90.0 or later (public preview).
$ npx skills add mohitagw15856/pm-claude-skills --skill voice-of-customer-program -a github-copilotProject install goes to .agents/skills/; add -g for ~/.copilot/skills/.
$ git clone --depth 1 https://github.com/mohitagw15856/pm-claude-skills.git skills-src && mkdir -p .github/skills && cp -r skills-src/skills/voice-of-customer-program .github/skills/voice-of-customer-program && rm -rf skills-srcUse ~/.copilot/skills/ instead of .github/skills for a personal install. Commit .github/skills so cloud agent and code review can use it.
GitHub Copilot skills documentation · loads skills from .github/skills/, .claude/skills/, .agents/skills/
Install the "voice-of-customer-program" agent skill from https://github.com/mohitagw15856/pm-claude-skills/tree/main/skills/voice-of-customer-program into .github/skills/voice-of-customer-program/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "voice-of-customer-program", then confirm the skill loads.GitHub Copilot copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add mohitagw15856/pm-claude-skills --skill voice-of-customer-program -a opencodeOpenCode documents no install command of its own. Project install goes to .agents/skills/; add -g for ~/.config/opencode/skills/.
$ gh skill install mohitagw15856/pm-claude-skills voice-of-customer-program --agent opencodeProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/mohitagw15856/pm-claude-skills.git skills-src && mkdir -p .opencode/skills && cp -r skills-src/skills/voice-of-customer-program .opencode/skills/voice-of-customer-program && rm -rf skills-srcUse ~/.config/opencode/skills/ instead of .opencode/skills for a personal install.
OpenCode skills documentation · loads skills from .opencode/skills/, .claude/skills/, .agents/skills/
Install the "voice-of-customer-program" agent skill from https://github.com/mohitagw15856/pm-claude-skills/tree/main/skills/voice-of-customer-program into .opencode/skills/voice-of-customer-program/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "voice-of-customer-program", then confirm the skill loads.OpenCode copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
Facts
- Skill name
voice-of-customer-program- GitHub stars
- 1.4k
- Token cost
- ~1.1k tokens
- SKILL.md length
- 512 words
- Files
- 1
- Skills in repo
- 1,348
- Repo updated
- First seen
- Licence
- MIT
At a glance
Stand up a Voice of Customer (VoC) program that turns feedback into action.
- Works in 7 steps: Define the decisions — what VoC must… → Inventory sources — list every place… → Design the taxonomy — themes/categories… → …
- Asked to build a VoC program
- SKILL.md covers What This Skill Produces, Required Inputs, Process and Output Format, plus 9 more sections
- Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md
What it does
Voice Of Customer Program is an agent skill from mohitagw15856/pm-claude-skills. Stand up a Voice of Customer (VoC) program that turns feedback into action. Use when asked to build a VoC program, design a customer feedback loop, consolidate feedback sources, or set up a closed-loop feedback process. Produces a VoC program design — objectives, feedback sources and channels, a taxonomy, collection and analysis cadence, closed-loop routing, ownership, and success metrics.
Its SKILL.md is about 1.1k tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.
It sits in Sales & Support, covering Market research, Customer feedback analysis and Product metrics. The repository describes itself as: 1255 professional Agent Skills for Claude, ChatGPT, Gemini, Cursor & Codex — PRDs, postmortems, leases, medical bills, layoffs, go-bags, new countries. Plain markdown, MIT, in… The licence is MIT.
When your agent uses it
- Asked to build a VoC program
- Design a customer feedback loop
- Consolidate feedback sources
- Set up a closed-loop feedback process
Example prompts
- “/voice-of-customer-program”
Workflow steps
7 steps, taken from the first numbered list in SKILL.md.
- Define the decisions — what VoC must inform, so you collect signal not noise.
- Inventory sources — list every place feedback already exists; note volume and quality.
- Design the taxonomy — themes/categories + severity + segment tags applied consistently.
- Set the pipeline — how feedback is captured, centralized, tagged, and deduped.
- Analyze on a cadence — quantify themes by frequency, revenue, and segment; separate solvable from structural.
- Close the loop — route themes to owners; commit to replying to customers ("you asked, we did").
- Report & measure — a recurring VoC readout and metrics that show the program works.
What it can do on your machine
Read from SKILL.md and the folder at commit 1cbf1f0. It shows what the files ask for, not the result of running them.
Tool permissions
Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.
From allowed-tools in the SKILL.md frontmatter.
Runs code
No scripts in the folder and no shell commands in SKILL.md.
From the folder's file list and the shell code blocks in SKILL.md.
Network
No URLs in SKILL.md.
From URLs in SKILL.md, links to its own repository left out.
Credentials
Names no API keys, tokens, secrets or passwords.
From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.
Context cost
Voice Of Customer Program loads about 1.1k tokens when it runs. Until then it costs about 105 tokens; SKILL.md has 512 words of instructions outside code blocks.
Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.
Safety
Auto-check passed
The automated check found no risky patterns in SKILL.md.
Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.
SKILL.md
The full file from mohitagw15856/pm-claude-skills at commit 1cbf1f0, republished under its MIT licence (© mohitagw15856). 512 words, ~1,127 tokens.
Download SKILL.mdSave it as
.claude/skills/voice-of-customer-program/SKILL.md (or your agent's skills folder).- name
- voice-of-customer-program
- description
- Stand up a Voice of Customer (VoC) program that turns feedback into action. Use when asked to build a VoC program, design a customer feedback loop, consolidate feedback sources, or set up a closed-loop feedback process. Produces a VoC program design — objectives, feedback sources and channels, a taxonomy, collection and analysis cadence, closed-loop routing, ownership, and success metrics.
Voice of Customer Program Skill
Design a Voice of Customer program that reliably captures what customers are telling you across every channel, turns it into prioritized signal, and closes the loop — so feedback changes the product and the customer hears back.
What This Skill Produces
- Program objectives and the decisions VoC should inform
- A map of feedback sources and how they flow into one place
- A feedback taxonomy for consistent tagging
- Collection, analysis, and reporting cadences
- Closed-loop routing (who acts, who replies to the customer)
- Ownership, tooling, and success metrics
Required Inputs
Ask for these if not provided:
- Objective — reduce churn, guide roadmap, improve NPS/CSAT, fix onboarding
- Existing feedback sources — surveys, support tickets, sales/CS notes, reviews, interviews, community, product analytics
- Tools available (CRM, support, survey, analytics, a feedback tool)
- Who consumes the output — product, CX, leadership
- Segments to track separately and any current metrics (NPS/CSAT baseline)
- Constraints — team size, privacy, budget
Process
- Define the decisions — what VoC must inform, so you collect signal not noise.
- Inventory sources — list every place feedback already exists; note volume and quality.
- Design the taxonomy — themes/categories + severity + segment tags applied consistently.
- Set the pipeline — how feedback is captured, centralized, tagged, and deduped.
- Analyze on a cadence — quantify themes by frequency, revenue, and segment; separate solvable from structural.
- Close the loop — route themes to owners; commit to replying to customers ("you asked, we did").
- Report & measure — a recurring VoC readout and metrics that show the program works.
Output Format
Voice of Customer Program — Design
Objective: [churn / roadmap / NPS] · Consumers: [product · CX · leadership] · Owner: [role]
Feedback Sources
| Source | Channel | Volume | Owner | Into system |
|---|---|---|---|---|
| [Surveys / tickets / reviews / interviews] | [tool] | [rough] | [team] | [how it centralizes] |
Taxonomy
- Themes: [top-level categories]
- Tags: severity [low/med/high] · segment · product area
- Rule: every item gets a theme + severity + segment
Show full SKILL.md (211 more words)Show less
Cadence
| Activity | Frequency | Owner |
|---|---|---|
| Collection / centralization | [continuous] | [role] |
| Tagging & dedupe | [weekly] | [role] |
| Analysis & prioritization | [monthly] | [role] |
| VoC readout | [monthly/quarterly] | [role] |
Closed-Loop Routing
| Theme type | Routes to | Customer follow-up |
|---|---|---|
| Product gap | [Product] | [when/how we tell the customer] |
| Bug / friction | [Eng/Support] | [ack + resolution] |
| Pricing/packaging | [PMM/Sales] | [—] |
Ownership & Tooling
- Program owner: [role] · Tools: [survey · support · analytics · feedback tool]
Success Metrics
- [NPS/CSAT trend · % feedback tagged · time-to-close-loop · # roadmap items from VoC · churn tied to themes]
Quality Checks
- Every source has an owner and a path into one system
- The taxonomy is simple enough to apply consistently
- Analysis weights themes by revenue/segment, not just count
- The loop is genuinely closed — customers hear back
- Success metrics prove the program changes the product
- Ownership is unambiguous
Anti-Patterns
- Do not collect feedback with no one accountable to act on it
- Do not build a taxonomy so complex no one tags consistently
- Do not rank purely by volume — a few high-value accounts matter
- Do not skip the customer follow-up; silent VoC erodes trust
- Do not treat VoC as a survey; it's every channel, continuously
Example Trigger Phrases
- "Set up a Voice of Customer program for our product"
- "Design a closed-loop feedback process across support, sales, and surveys"
- "Consolidate our feedback sources into one prioritized signal"
- "Build a VoC taxonomy and monthly readout"
© mohitagw15856, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file
Files
Just SKILL.md in skills/voice-of-customer-program of mohitagw15856/pm-claude-skills.
Open the folder on GitHubat commit 1cbf1f0
Compare with similar skills
Voice Of Customer Program next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.
| Skill | Stars | Used in | Tokens | Auto-check | Licence | Repo updated |
|---|---|---|---|---|---|---|
| Voice Of Customer Program this skillmohitagw15856/pm-claude-skills | 1.4k | — | ~1.1k | Automated safety check: Pass | MIT | |
| Pulsealirezarezvani/claude-skills | 28k | — | ~3.8k | Automated safety check: Pass | MIT | |
| Review Miningshawnpang/startup-founder-skills | 343 | — | ~1.5k | Automated safety check: Pass | MIT | |
| Memstack Product Feedback Analyzercwinvestments/memstack | 423 | — | ~2.7k | Automated safety check: Pass | Proprietary | |
| Voice Of Customergtmagents/gtm-agents | 414 | 1 repos | ~338 | Automated safety check: Pass | Apache-2.0 | |
| Customer ResearchNexus-JPF/note-companion | 870 | 6 repos | ~3.2k | Automated safety check: Pass | MIT |
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Related
Categories
Questions about Voice Of Customer Program
What does Voice Of Customer Program do?
Stand up a Voice of Customer (VoC) program that turns feedback into action. Voice Of Customer Program is an agent skill from mohitagw15856/pm-claude-skills. Stand up a Voice of Customer (VoC) program that turns feedback into action.
When should I use Voice Of Customer Program?
Voice Of Customer Program fits situations like: asked to build a VoC program; design a customer feedback loop; consolidate feedback sources; set up a closed-loop feedback process.
How do I install Voice Of Customer Program in Claude Code?
Run `npx skills add mohitagw15856/pm-claude-skills --skill voice-of-customer-program -a claude-code`. Or copy the skill folder (skills/voice-of-customer-program in mohitagw15856/pm-claude-skills) into .claude/skills/voice-of-customer-program in your project. Claude Code loads it when a task matches its description.
How do I install Voice Of Customer Program in Codex?
Run `npx skills add mohitagw15856/pm-claude-skills --skill voice-of-customer-program -a codex`. Or copy the skill folder (skills/voice-of-customer-program in mohitagw15856/pm-claude-skills) into .agents/skills/voice-of-customer-program in your project. Codex loads it when a task matches its description.
Can I use Voice Of Customer Program in Cursor, Gemini CLI or GitHub Copilot?
Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add mohitagw15856/pm-claude-skills --skill voice-of-customer-program -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/voice-of-customer-program, .gemini/skills/voice-of-customer-program, .github/skills/voice-of-customer-program and .opencode/skills/voice-of-customer-program in your project.
What does Voice Of Customer Program need to run?
SKILL.md names no scripts, command-line tools or credentials: Voice Of Customer Program is instructions for the agent only.
Does Voice Of Customer Program access the network?
SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.
Is Voice Of Customer Program safe to install?
Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.
What licence does Voice Of Customer Program use?
Voice Of Customer Program is published under the MIT licence (the repository's licence). It allows redistribution, so the full SKILL.md is shown on this page.
How many tokens does Voice Of Customer Program use?
About 1.1k tokens (SKILL.md is roughly 4.5k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.
What are the alternatives to Voice Of Customer Program?
Skills that share tags, products or a category with Voice Of Customer Program: Pulse (alirezarezvani/claude-skills, 28k stars), Review Mining (shawnpang/startup-founder-skills, 343 stars), Memstack Product Feedback Analyzer (cwinvestments/memstack, 423 stars) and Voice Of Customer (gtmagents/gtm-agents, 414 stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.
Who maintains Voice Of Customer Program?
mohitagw15856 (a GitHub user) maintains it in mohitagw15856/pm-claude-skills, which has 1,434 GitHub stars. The repository holds 1,348 skills in this directory. The repository was last updated on October 9, 2026.
Source: mohitagw15856/pm-claude-skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.