Agent skill

Return Refund Policy

by mohitagw15856 in mohitagw15856/pm-claude-skills

Write a clear, fair returns, refunds & exchanges policy for an online store.

MITAuto-check passedSales & Support

Install Return Refund Policy

skills CLI
$ npx skills add mohitagw15856/pm-claude-skills --skill return-refund-policy -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install mohitagw15856/pm-claude-skills return-refund-policy --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/mohitagw15856/pm-claude-skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/skills/return-refund-policy .claude/skills/return-refund-policy && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
return-refund-policy
GitHub stars
1.4k
Token cost
~1k tokens
SKILL.md length
513 words
Files
1
Skills in repo
1,348
Repo updated
First seen
Licence
MIT

At a glance

Write a clear, fair returns, refunds & exchanges policy for an online store.

  • Asked to write a return policy
  • SKILL.md covers Working from a brief, Required Inputs, Output Format and Quality Checks, plus 3 more sections
  • Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md
  • Refund/exchange policy

What it does

Return Refund Policy is an agent skill from mohitagw15856/pm-claude-skills. Write a clear, fair returns, refunds & exchanges policy for an online store. Use when asked to write a return policy, refund/exchange policy, or store returns page. Produces a customer-friendly policy — window, conditions, process, refund method/timing, exceptions, and shipping — in plain language that reduces support tickets and builds trust. Not legal advice.

Its SKILL.md is about 1k tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.

It sits in Sales & Support, covering Plain language and style rules, E-commerce operations and Customer support. The repository describes itself as: 1255 professional Agent Skills for Claude, ChatGPT, Gemini, Cursor & Codex — PRDs, postmortems, leases, medical bills, layoffs, go-bags, new countries. Plain markdown, MIT, in… The licence is MIT.

When your agent uses it

  • Asked to write a return policy
  • Refund/exchange policy
  • Store returns page

Example prompts

  • “/return-refund-policy”

What it can do on your machine

Read from SKILL.md and the folder at commit 1cbf1f0. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    No scripts in the folder and no shell commands in SKILL.md.

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    No URLs in SKILL.md.

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Return Refund Policy loads about 1k tokens when it runs. Until then it costs about 96 tokens; SKILL.md has 513 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~96
When it runs · the whole SKILL.md, loaded when a task matches
~1k

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check passed

The automated check found no risky patterns in SKILL.md.

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.

SKILL.md

The full file from mohitagw15856/pm-claude-skills at commit 1cbf1f0, republished under its MIT licence (© mohitagw15856). 513 words, ~1,043 tokens.

Download SKILL.mdSave it as .claude/skills/return-refund-policy/SKILL.md (or your agent's skills folder).
name
return-refund-policy
description
Write a clear, fair returns, refunds & exchanges policy for an online store. Use when asked to write a return policy, refund/exchange policy, or store returns page. Produces a customer-friendly policy — window, conditions, process, refund method/timing, exceptions, and shipping — in plain language that reduces support tickets and builds trust. Not legal advice.

Return & Refund Policy Skill

A clear returns policy is a conversion tool, not just fine print — shoppers check it before buying, and a fair, plain-English one removes a purchase objection. This skill writes a policy that's easy to understand and easy to act on, so customers trust it and your support team isn't answering the same questions all day.

Note: this is a drafting aid, not legal advice. Consumer-protection rules (statutory return rights, distance-selling/cooling-off, warranty law) vary by country and platform — have it reviewed against your jurisdiction and marketplace policies before publishing. Flag, don't rule on, legal questions.

Working from a brief

Given "write a returns policy for my Shopify store", produce the full policy anyway — infer sensible, customer-friendly defaults (e.g. a 30-day window), and clearly mark each business-specific choice (set your value) so the owner confirms window, who pays return shipping, and exceptions. Never withhold for missing detail.

Required Inputs

Ask for these only if they aren't already provided (else use a labelled default):

  • What you sell — product types, and any non-returnable categories (perishables, custom, intimate, digital).
  • Return window & condition — how long, and the condition required (unused, tags on, original packaging).
  • Who pays return shipping — you, the customer, or free over a threshold.
  • Refund method & timing — original payment / store credit / exchange, and how long it takes.
  • Channel — own store vs. marketplace (which may impose its own rules).

Output Format

Returns, Refunds & Exchanges
  • Our promise — a friendly one-line statement of the policy's spirit.
  • Return window — how long after delivery, and from what date.
  • Condition — what state items must be in to qualify.
  • How to return — the step-by-step process (start a return, label, pack, send).
  • Refunds — method (original payment / credit / exchange), when it's issued, and how long it appears.
  • Exchanges — how to swap size/colour/item.
  • Return shipping — who pays, and any free-returns threshold.
  • Exceptions / non-returnable items — clearly listed (final sale, perishable, custom, hygiene, digital).
  • Damaged / wrong / faulty items — the (easier, no-cost) path for your error or a defect.
  • Contact — how to get help.

Mark each business-specific value (set your value) and add a note to confirm jurisdiction-specific rights.

Show full SKILL.md (167 more words)Show less

Quality Checks

  • Plain language a shopper understands at a glance — no legalese
  • The window, condition, and "who pays shipping" are stated explicitly
  • Refund method and timing are clear (and realistic)
  • Non-returnable categories and the faulty/wrong-item path are both covered
  • The process is actionable step-by-step
  • Business-specific values are flagged to set; a note to confirm legal/consumer rights is included

Anti-Patterns

  • Do not hide unfavourable terms in dense legalese — clarity builds trust and cuts tickets
  • Do not omit the faulty/wrong-item path — that's the case that most needs a clear, no-cost route
  • Do not state statutory rights as fact across regions — flag for jurisdiction review
  • Do not leave window/shipping/refund-timing vague — those are exactly what shoppers check
  • Do not contradict the marketplace's own policy if selling there — note where it overrides

Based On

E-commerce trust & CRO practice — transparent, plain-language returns policies that reduce purchase friction and support load.

Example Trigger Phrases

  • "Write a return policy."
  • "Write our refund and exchange policy."
  • "Write the store returns page."
  • "Set fair rules for returns."

© mohitagw15856, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

Just SKILL.md in skills/return-refund-policy of mohitagw15856/pm-claude-skills.

Open the folder on GitHubat commit 1cbf1f0

Compare with similar skills

Return Refund Policy next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

Return Refund Policy compared with similar skills
SkillStarsUsed inTokensAuto-checkLicenceRepo updated
Return Refund Policy this skillmohitagw15856/pm-claude-skills1.4k—~1kAutomated safety check: PassMIT
Edgeone Pages Website SkeletonTencentEdgeOne/awesome-website-prompts-and-skills185—~2.2kAutomated safety check: NotesMIT
Customer Story Buildergooseworks-ai/goose-skills1.2k1 repos~1.7kAutomated safety check: PassMIT
Amazon International Listingsnexscope-ai/Amazon-Skills744—~467Automated safety check: PassMIT
Writing User Facing CopyPostHog/posthog40k—~1.3kAutomated safety check: PassCustom licence
Suede PricingJasonColapietro/suede-creator-skills127—~2.4kAutomated safety check: PassMIT

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Questions about Return Refund Policy

What does Return Refund Policy do?

Write a clear, fair returns, refunds & exchanges policy for an online store. Return Refund Policy is an agent skill from mohitagw15856/pm-claude-skills. Write a clear, fair returns, refunds & exchanges policy for an online store.

When should I use Return Refund Policy?

Return Refund Policy fits situations like: asked to write a return policy; refund/exchange policy; store returns page.

How do I install Return Refund Policy in Claude Code?

Run `npx skills add mohitagw15856/pm-claude-skills --skill return-refund-policy -a claude-code`. Or copy the skill folder (skills/return-refund-policy in mohitagw15856/pm-claude-skills) into .claude/skills/return-refund-policy in your project. Claude Code loads it when a task matches its description.

How do I install Return Refund Policy in Codex?

Run `npx skills add mohitagw15856/pm-claude-skills --skill return-refund-policy -a codex`. Or copy the skill folder (skills/return-refund-policy in mohitagw15856/pm-claude-skills) into .agents/skills/return-refund-policy in your project. Codex loads it when a task matches its description.

Can I use Return Refund Policy in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add mohitagw15856/pm-claude-skills --skill return-refund-policy -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/return-refund-policy, .gemini/skills/return-refund-policy, .github/skills/return-refund-policy and .opencode/skills/return-refund-policy in your project.

What does Return Refund Policy need to run?

SKILL.md names no scripts, command-line tools or credentials: Return Refund Policy is instructions for the agent only.

Does Return Refund Policy access the network?

SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.

Is Return Refund Policy safe to install?

Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.

What licence does Return Refund Policy use?

Return Refund Policy is published under the MIT licence (the repository's licence). It allows redistribution, so the full SKILL.md is shown on this page.

How many tokens does Return Refund Policy use?

About 1k tokens (SKILL.md is roughly 4.2k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.

What are the alternatives to Return Refund Policy?

Skills that share tags, products or a category with Return Refund Policy: Edgeone Pages Website Skeleton (TencentEdgeOne/awesome-website-prompts-and-skills, 185 stars), Customer Story Builder (gooseworks-ai/goose-skills, 1.2k stars), Amazon International Listings (nexscope-ai/Amazon-Skills, 744 stars) and Writing User Facing Copy (PostHog/posthog, 40k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Return Refund Policy?

mohitagw15856 (a GitHub user) maintains it in mohitagw15856/pm-claude-skills, which has 1,434 GitHub stars. The repository holds 1,348 skills in this directory. The repository was last updated on October 9, 2026.

Source: mohitagw15856/pm-claude-skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.