Agent skill

Renew Or Churn Call

by mohitagw15856 in mohitagw15856/pm-claude-skills

Score an account's renewal likelihood on a five-level scale with probabilities, and name the next move for the account owner.

MITAuto-check passedSales & Support

Install Renew Or Churn Call

skills CLI
$ npx skills add mohitagw15856/pm-claude-skills --skill renew-or-churn-call -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install mohitagw15856/pm-claude-skills renew-or-churn-call --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/mohitagw15856/pm-claude-skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/skills/renew-or-churn-call .claude/skills/renew-or-churn-call && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
renew-or-churn-call
GitHub stars
1.4k
Token cost
~1.3k tokens
SKILL.md length
647 words
Files
1
Skills in repo
1,348
Repo updated
First seen
Licence
MIT

At a glance

Score an account's renewal likelihood on a five-level scale with probabilities, and name the next move for the account owner.

  • Asked will this account renew
  • SKILL.md covers Where this sits, What This Skill Produces, Required Inputs and Framework: Five Defined Levels, plus 4 more sections
  • Calls node
  • Whats the churn risk on this account

What it does

Renew Or Churn Call is an agent skill from mohitagw15856/pm-claude-skills. Score an account's renewal likelihood on a five-level scale with probabilities, and name the next move for the account owner. Use when asked will this account renew, what's the churn risk on this account, should we run a save play, or when a renewal is 30–120 days out and the owner needs a calibrated read rather than a gut feel. Produces the account state in a fixed schema, the five-level renewal score with a probability per level and confidence, the mapped next move, and the single signal that would change the…

Its SKILL.md is about 1.3k tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.

It sits in Sales & Support, covering Customer success. The repository describes itself as: 1255 professional Agent Skills for Claude, ChatGPT, Gemini, Cursor & Codex — PRDs, postmortems, leases, medical bills, layoffs, go-bags, new countries. Plain markdown, MIT, in… The licence is MIT.

When your agent uses it

  • Asked will this account renew
  • Whats the churn risk on this account
  • Should we run a save play
  • A renewal is 30–120 days out and the owner needs a calibrated read rather than a gut feel

Example prompts

  • “/renew-or-churn-call”

What it can do on your machine

Read from SKILL.md and the folder at commit 1cbf1f0. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    Shell commands in SKILL.md call:

    • node

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    No URLs in SKILL.md.

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Renew Or Churn Call loads about 1.3k tokens when it runs. Until then it costs about 136 tokens; SKILL.md has 647 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~136
When it runs · the whole SKILL.md, loaded when a task matches
~1.3k

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check passed

The automated check found no risky patterns in SKILL.md.

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.

SKILL.md

The full file from mohitagw15856/pm-claude-skills at commit 1cbf1f0, republished under its MIT licence (© mohitagw15856). 647 words, ~1,306 tokens.

Download SKILL.mdSave it as .claude/skills/renew-or-churn-call/SKILL.md (or your agent's skills folder).
name
renew-or-churn-call
description
Score an account's renewal likelihood on a five-level scale with probabilities, and name the next move for the account owner. Use when asked will this account renew, what's the churn risk on this account, should we run a save play, or when a renewal is 30–120 days out and the owner needs a calibrated read rather than a gut feel. Produces the account state in a fixed schema, the five-level renewal score with a probability per level and confidence, the mapped next move, and the single signal that would change the call.
version
1.0.0

Renew or Churn Call

Health scores drift into vibes because nobody defines the levels. This skill fixes five levels — from will churn to will renew and expand — each with the evidence that puts an account there, and returns a probability for every level. The next move is mapped to the level, so the output is an action, not a colour.

Where this sits

After cs-health-scorecard (which gathers the dimensions) and before renewal-playbook or cs-escalation-brief (which run the move). This one decides which move.

What This Skill Produces

  • The account state — six fields, filled from CRM and usage evidence
  • The renewal score — one of five defined levels, with a probability per level and a confidence score
  • The next move — mapped from the level (save play, playbook, discovery call, standard motion, expansion)
  • The flip signal — the one change in state that would move the level
  • The forecast line — for the renewals sheet: level, probability, move, owner, date

Required Inputs

Ask for these if not provided; mark unknowns rather than guessing:

  • account — name, ARR, renewal date, term
  • usage — active seats vs licensed, 90-day trend, key feature adoption
  • engagement — last executive touch, QBR held, support tickets open/closed, NPS or CSAT
  • champion — still in role? sponsor aligned?
  • commercial — price change at renewal, competitor in play, procurement signals
  • history — prior escalations, credits, missed commitments

Framework: Five Defined Levels

LevelEvidence that puts an account hereNext move
0 · will churnChampion gone, usage collapsing, competitor selected, or procurement told usEscalate now: exec-to-exec call, save play with a concession budget
1 · at riskUsage down, exec contact stale, open escalation or price objectionRun the renewal playbook with a 60-day save plan
2 · uncertainMixed signals: healthy usage but no sponsor, or engaged but under-adoptedDiscovery call to find the sponsor and the value gap
3 · likely renewUsage steady, sponsor engaged, no blockers, price acceptedStandard renewal motion; confirm timeline with procurement
4 · renew and expandGrowing usage, seats capped, expansion asked forExpansion proposal before the renewal paperwork

Thresholds. Act on the mapped move when confidence ≥ 0.55 and the top level's probability ≥ 0.6. Otherwise hold and look at the shape: a 0.40 / 0.40 split between at risk and likely renew is a discovery call, not a save play — the split itself says the sponsor question is unanswered.

Getting probabilities. Any calibrated decision model that scores against ordered, described levels serves this contract; the repo ships an adapter (node integrations/jev/decide.mjs renew-or-churn-call --state state.json, contract in integrations/jev/decisions/). Without one, the assistant estimates and labels it.

Show full SKILL.md (228 more words)Show less

Output Format

Renewal call: [account] · ARR [x] · renews [date]

State (six rows, unknown where unknown)

Score

LevelProbability
0 will churn0.xx
1 at risk0.xx
2 uncertain0.xx
3 likely renew0.xx
4 renew and expand0.xx

Expected level: x.x · Confidence: 0.xx · Source: [model / estimate]

Verdict: [act: move] or [hold — shape says: …] Flip signal: [the one state change that moves the level, and who would know] Forecast line: [account] · L[n] p=0.xx · [move] · [owner] · [date]

Quality Checks

  • Every state field is evidence or unknown; no invented usage numbers
  • All five probabilities shown; expected level computed
  • The move is the one mapped to the level, not a freelance idea
  • A split distribution is read as a question, not averaged into a colour
  • The forecast line is one line and fits the renewals sheet

Anti-Patterns

  • RAG colours with no definition — "amber" that means something different to each CSM
  • Averaging a bimodal distribution into "medium risk"
  • Save play by reflex — running concessions on an account whose problem is a missing sponsor
  • Ignoring the champion field — the single most predictive signal, most often left blank
  • Letting the score replace the call — the account owner owns the forecast; this is the evidence

Example Trigger Phrases

  • "Will Acme renew in November? Give me a real read."
  • "Churn risk on this account — save play or not?"
  • "Score this renewal and tell me the next move."

© mohitagw15856, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

Just SKILL.md in skills/renew-or-churn-call of mohitagw15856/pm-claude-skills.

Open the folder on GitHubat commit 1cbf1f0

Compare with similar skills

Renew Or Churn Call next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

Renew Or Churn Call compared with similar skills
SkillStarsUsed inTokensAuto-checkLicenceRepo updated
Renew Or Churn Call this skillmohitagw15856/pm-claude-skills1.4k—~1.3kAutomated safety check: PassMIT
Youtube SearchZeroPointRepo/youtube-skills1k1 repos~1.8kAutomated safety check: PassMIT
YtZeroPointRepo/youtube-skills1k1 repos~951Automated safety check: PassMIT
Account PlanBevel-Software/Hexis100—~2.1kAutomated safety check: PassApache-2.0
Loki Modedavila7/claude-code-templates33k7 repos~7.1kAutomated safety check: WarnMIT
Account Researchexplorium-ai/gtm-skills185—~2.8kAutomated safety check: PassMIT

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Categories

Questions about Renew Or Churn Call

What does Renew Or Churn Call do?

Score an account's renewal likelihood on a five-level scale with probabilities, and name the next move for the account owner. Renew Or Churn Call is an agent skill from mohitagw15856/pm-claude-skills. Score an account's renewal likelihood on a five-level scale with probabilities, and name the next move for the account owner.

When should I use Renew Or Churn Call?

Renew Or Churn Call fits situations like: asked will this account renew; whats the churn risk on this account; should we run a save play; A renewal is 30–120 days out and the owner needs a calibrated read rather than a gut feel.

How do I install Renew Or Churn Call in Claude Code?

Run `npx skills add mohitagw15856/pm-claude-skills --skill renew-or-churn-call -a claude-code`. Or copy the skill folder (skills/renew-or-churn-call in mohitagw15856/pm-claude-skills) into .claude/skills/renew-or-churn-call in your project. Claude Code loads it when a task matches its description.

How do I install Renew Or Churn Call in Codex?

Run `npx skills add mohitagw15856/pm-claude-skills --skill renew-or-churn-call -a codex`. Or copy the skill folder (skills/renew-or-churn-call in mohitagw15856/pm-claude-skills) into .agents/skills/renew-or-churn-call in your project. Codex loads it when a task matches its description.

Can I use Renew Or Churn Call in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add mohitagw15856/pm-claude-skills --skill renew-or-churn-call -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/renew-or-churn-call, .gemini/skills/renew-or-churn-call, .github/skills/renew-or-churn-call and .opencode/skills/renew-or-churn-call in your project.

What does Renew Or Churn Call need to run?

Going by SKILL.md and its folder, Renew Or Churn Call needs the command-line tools its instructions call (node).

Does Renew Or Churn Call access the network?

SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.

Is Renew Or Churn Call safe to install?

Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.

What licence does Renew Or Churn Call use?

Renew Or Churn Call is published under the MIT licence (the repository's licence). It allows redistribution, so the full SKILL.md is shown on this page.

How many tokens does Renew Or Churn Call use?

About 1.3k tokens (SKILL.md is roughly 5.2k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.

What are the alternatives to Renew Or Churn Call?

Skills that share tags, products or a category with Renew Or Churn Call: Youtube Search (ZeroPointRepo/youtube-skills, 1k stars), Yt (ZeroPointRepo/youtube-skills, 1k stars), Account Plan (Bevel-Software/Hexis, 100 stars) and Loki Mode (davila7/claude-code-templates, 33k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Renew Or Churn Call?

mohitagw15856 (a GitHub user) maintains it in mohitagw15856/pm-claude-skills, which has 1,434 GitHub stars. The repository holds 1,348 skills in this directory. The repository was last updated on October 9, 2026.

Source: mohitagw15856/pm-claude-skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.