Email Sequence
freekmurze/dotfiles
When the user wants to create or optimize an email sequence, drip campaign, automated email flow, or lifecycle email program.
Xay he thong giu chan khach hang cho SME VN — phan nhanh theo mo hinh kinh doanh truoc (mua 1 lan / goi lieu trinh / the thanh vien / thue bao), bang tin hieu sap mat khach viet lai bang du lieu SME…
Install 69 Giu Chan Khach Hang
$ npx skills add minhnv0807/ai-business-skills --skill 69-giu-chan-khach-hang -a claude-codeProject install by default; add -g for ~/.claude/skills/.
$ gh skill install minhnv0807/ai-business-skills 69-giu-chan-khach-hang --agent claude-codeProject scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).
$ git clone --depth 1 https://github.com/minhnv0807/ai-business-skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/skills/vi/69-giu-chan-khach-hang .claude/skills/69-giu-chan-khach-hang && rm -rf skills-srcUse ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.
Claude Code skills documentation · loads skills from .claude/skills/
Install the "69-giu-chan-khach-hang" agent skill from https://github.com/minhnv0807/ai-business-skills/tree/master/skills/vi/69-giu-chan-khach-hang into .claude/skills/69-giu-chan-khach-hang/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "69-giu-chan-khach-hang", then confirm the skill loads.Claude Code copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$skill-installer install https://github.com/minhnv0807/ai-business-skills/tree/master/skills/vi/69-giu-chan-khach-hangType this inside Codex. $skill-installer <name> installs a curated skill from openai/skills. The installer writes to $CODEX_HOME/skills (default ~/.codex/skills). Restart Codex if the skill does not show up.
$ npx skills add minhnv0807/ai-business-skills --skill 69-giu-chan-khach-hang -a codexProject install goes to .agents/skills/; add -g for ~/.codex/skills/.
$ gh skill install minhnv0807/ai-business-skills 69-giu-chan-khach-hang --agent codexProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/minhnv0807/ai-business-skills.git skills-src && mkdir -p .agents/skills && cp -r skills-src/skills/vi/69-giu-chan-khach-hang .agents/skills/69-giu-chan-khach-hang && rm -rf skills-srcUse ~/.agents/skills/ instead of .agents/skills for a personal install.
Codex skills documentation · loads skills from .agents/skills/
Install the "69-giu-chan-khach-hang" agent skill from https://github.com/minhnv0807/ai-business-skills/tree/master/skills/vi/69-giu-chan-khach-hang into .agents/skills/69-giu-chan-khach-hang/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "69-giu-chan-khach-hang", then confirm the skill loads.Codex copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add minhnv0807/ai-business-skills --skill 69-giu-chan-khach-hang -a cursorProject install goes to .agents/skills/; add -g for ~/.cursor/skills/.
$ gh skill install minhnv0807/ai-business-skills 69-giu-chan-khach-hang --agent cursorProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/minhnv0807/ai-business-skills.git skills-src && mkdir -p .cursor/skills && cp -r skills-src/skills/vi/69-giu-chan-khach-hang .cursor/skills/69-giu-chan-khach-hang && rm -rf skills-srcUse ~/.cursor/skills/ instead of .cursor/skills for a personal install.
Cursor skills documentation · loads skills from .cursor/skills/, .agents/skills/, .claude/skills/, .codex/skills/
Install the "69-giu-chan-khach-hang" agent skill from https://github.com/minhnv0807/ai-business-skills/tree/master/skills/vi/69-giu-chan-khach-hang into .cursor/skills/69-giu-chan-khach-hang/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "69-giu-chan-khach-hang", then confirm the skill loads.Cursor copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gemini skills install https://github.com/minhnv0807/ai-business-skills.git --path skills/vi/69-giu-chan-khach-hang--scope user (default) or --scope workspace; --path is the subfolder of the repo that holds the skill; --consent skips the security confirmation prompt.
$ npx skills add minhnv0807/ai-business-skills --skill 69-giu-chan-khach-hang -a gemini-cliProject install goes to .agents/skills/; add -g for ~/.gemini/skills/.
$ gh skill install minhnv0807/ai-business-skills 69-giu-chan-khach-hang --agent gemini-cliProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/minhnv0807/ai-business-skills.git skills-src && mkdir -p .gemini/skills && cp -r skills-src/skills/vi/69-giu-chan-khach-hang .gemini/skills/69-giu-chan-khach-hang && rm -rf skills-srcUse ~/.gemini/skills/ instead of .gemini/skills for a personal install, then run /skills reload.
Gemini CLI skills documentation · loads skills from .gemini/skills/, .agents/skills/
Install the "69-giu-chan-khach-hang" agent skill from https://github.com/minhnv0807/ai-business-skills/tree/master/skills/vi/69-giu-chan-khach-hang into .gemini/skills/69-giu-chan-khach-hang/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "69-giu-chan-khach-hang", then confirm the skill loads.Gemini CLI copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gh skill install minhnv0807/ai-business-skills 69-giu-chan-khach-hangInstalls for Copilot at project scope by default; add --scope user for a personal install. Preview a skill first with gh skill preview. Needs GitHub CLI 2.90.0 or later (public preview).
$ npx skills add minhnv0807/ai-business-skills --skill 69-giu-chan-khach-hang -a github-copilotProject install goes to .agents/skills/; add -g for ~/.copilot/skills/.
$ git clone --depth 1 https://github.com/minhnv0807/ai-business-skills.git skills-src && mkdir -p .github/skills && cp -r skills-src/skills/vi/69-giu-chan-khach-hang .github/skills/69-giu-chan-khach-hang && rm -rf skills-srcUse ~/.copilot/skills/ instead of .github/skills for a personal install. Commit .github/skills so cloud agent and code review can use it.
GitHub Copilot skills documentation · loads skills from .github/skills/, .claude/skills/, .agents/skills/
Install the "69-giu-chan-khach-hang" agent skill from https://github.com/minhnv0807/ai-business-skills/tree/master/skills/vi/69-giu-chan-khach-hang into .github/skills/69-giu-chan-khach-hang/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "69-giu-chan-khach-hang", then confirm the skill loads.GitHub Copilot copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add minhnv0807/ai-business-skills --skill 69-giu-chan-khach-hang -a opencodeOpenCode documents no install command of its own. Project install goes to .agents/skills/; add -g for ~/.config/opencode/skills/.
$ gh skill install minhnv0807/ai-business-skills 69-giu-chan-khach-hang --agent opencodeProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/minhnv0807/ai-business-skills.git skills-src && mkdir -p .opencode/skills && cp -r skills-src/skills/vi/69-giu-chan-khach-hang .opencode/skills/69-giu-chan-khach-hang && rm -rf skills-srcUse ~/.config/opencode/skills/ instead of .opencode/skills for a personal install.
OpenCode skills documentation · loads skills from .opencode/skills/, .claude/skills/, .agents/skills/
Install the "69-giu-chan-khach-hang" agent skill from https://github.com/minhnv0807/ai-business-skills/tree/master/skills/vi/69-giu-chan-khach-hang into .opencode/skills/69-giu-chan-khach-hang/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "69-giu-chan-khach-hang", then confirm the skill loads.OpenCode copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
Facts
- Skill name
69-giu-chan-khach-hang- GitHub stars
- 609
- Token cost
- ~3.9k tokens
- SKILL.md length
- 2,616 words
- Files
- 1
- Skills in repo
- 142
- Repo updated
- First seen
- Licence
- MIT
At a glance
Xay he thong giu chan khach hang cho SME VN — phan nhanh theo mo hinh kinh doanh truoc (mua 1 lan / goi lieu trinh / the thanh vien / thue bao), bang tin hieu sap mat khach viet lai bang du lieu SME…
- Works in 4 steps: Mo hinh kinh doanh la gi va chu ky mua… → Ti le mua lai hien tai bao nhieu, tren… → Da biet ly do khach roi chua? Co dang… → …
- Tasks that involve Email marketing
- SKILL.md covers Thu thap thong tin, Nguyen tac, Quy trinh and Cau truc ket qua, plus 2 more sections
- Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md
What it does
69 Giu Chan Khach Hang is an agent skill from minhnv0807/ai-business-skills. Xay he thong giu chan khach hang cho SME VN — phan nhanh theo mo hinh kinh doanh truoc (mua 1 lan / goi lieu trinh / the thanh vien / thue bao), bang tin hieu sap mat khach viet lai bang du lieu SME thuc su co, moc can thiep truoc khi mat, khao sat ly do roi kem bang ly do sang uu dai, chuoi keo lai chay email va Zalo OA song song, cong 3 chi so do luong voi quy tac trung thuc. Kich hoat khi user nhac 'giu chan khach hang', 'khach khong quay lai', 'churn', 'retention', 'khach bo giua lieu trinh', 'keo lai khach…
Its SKILL.md is about 3.9k tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.
It sits in Marketing & SEO, covering Email marketing. The repository describes itself as: 138 bilingual AI marketing skills (69 VN + 69 Global) for Claude Code, OpenCode, Codex, VS Code. Four role SOP packs — content, design, performance, leader ops — plus strategy… The licence is MIT.
When your agent uses it
- Tasks that involve Email marketing
Example prompts
- “giu chan khach hang”
- “khach khong quay lai”
- “retention”
- “/69-giu-chan-khach-hang”
Workflow steps
4 steps, taken from the first numbered list in SKILL.md.
- Mo hinh kinh doanh la gi va chu ky mua lai binh thuong bao lau? Mua 1 lan / goi lieu trinh nhieu buoi / the thanh vien / thue bao dinh ky?…
- Ti le mua lai hien tai bao nhieu, tren bao nhieu khach dang hoat dong? Neu chua do duoc, noi ro — se do truoc khi lam gi khac.
- Da biet ly do khach roi chua? Co dang hoi khong, hoi bang cach nao, thu duoc gi?
- Dang co kenh nao de cham lai khach cu? Zalo OA, email, SMS, nhan vien goi truc tiep, nhom khach hang? Kenh nao dang thuc su co nguoi doc?
What it can do on your machine
Read from SKILL.md and the folder at commit 0360adc. It shows what the files ask for, not the result of running them.
Tool permissions
Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.
From allowed-tools in the SKILL.md frontmatter.
Runs code
No scripts in the folder and no shell commands in SKILL.md (its code samples are markdown).
From the folder's file list and the shell code blocks in SKILL.md.
Network
No URLs in SKILL.md.
From URLs in SKILL.md, links to its own repository left out.
Credentials
Names no API keys, tokens, secrets or passwords.
From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.
Context cost
69 Giu Chan Khach Hang loads about 3.9k tokens when it runs. Until then it costs about 203 tokens; SKILL.md has 2,616 words of instructions outside code blocks.
Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.
Safety
Auto-check passed
The automated check found no risky patterns in SKILL.md.
Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.
SKILL.md
The full file from minhnv0807/ai-business-skills at commit 0360adc, republished under its MIT licence (© minhnv0807). 2,616 words, ~3,875 tokens.
Download SKILL.mdSave it as
.claude/skills/69-giu-chan-khach-hang/SKILL.md (or your agent's skills folder).- name
- 69-giu-chan-khach-hang
- description
- Xay he thong giu chan khach hang cho SME VN — phan nhanh theo mo hinh kinh doanh truoc (mua 1 lan / goi lieu trinh / the thanh vien / thue bao), bang tin hieu sap mat khach viet lai bang du lieu SME thuc su co, moc can thiep truoc khi mat, khao sat ly do roi kem bang ly do sang uu dai, chuoi keo lai chay email va Zalo OA song song, cong 3 chi so do luong voi quy tac trung thuc. Kich hoat khi user nhac 'giu chan khach hang', 'khach khong quay lai', 'churn', 'retention', 'khach bo giua lieu trinh', 'keo lai khach cu', 'khach doi huy goi', 'ti le mua lai thap'. Khong dung cho — thiet ke goi ban cho khach moi thi dung skill 31-offer-design; viet chuoi email thuan tuy thi dung skill 14-email-marketing; doc duong cong cohort de biet ai sap roi thi dung skill 13-phan-tich-du-lieu truoc.
- metadata.version
- 1.0.0
- metadata.category
- operations
- license
- MIT
- triggers
- giu chan khach hang, khach khong quay lai, churn, retention, ti le mua lai thap, khach bo giua lieu trinh, keo lai khach cu, khach doi huy goi, win-back, khao…
- output
- File .md — phan nhanh mo hinh, bang tin hieu sap mat khach, lich can thiep, khao sat ly do roi, bang ly do sang uu dai, chuoi keo lai 2 kenh, bang do luong 3…
- related
- 13-phan-tich-du-lieu, 14-email-marketing, 18-referral-program, 31-offer-design, 09-insight-khach-hang, 07-bao-cao-marketing
Giu Chan Khach Hang — He Thong, Khong Phai Chien Dich
Giu duoc mot khach cu re hon nhieu so voi mua mot khach moi, nhung chi khi no la he thong chay lien tuc: nhan tin hieu som → can thiep dung luc → khi khach van roi thi hoi cho ra ly do → keo lai bang de nghi khop ly do.
Thu thap thong tin
Hoi toi da 4 cau:
- Mo hinh kinh doanh la gi va chu ky mua lai binh thuong bao lau? Mua 1 lan / goi lieu trinh nhieu buoi / the thanh vien / thue bao dinh ky? Khach binh thuong quay lai sau bao nhieu ngay?
- Ti le mua lai hien tai bao nhieu, tren bao nhieu khach dang hoat dong? Neu chua do duoc, noi ro — se do truoc khi lam gi khac.
- Da biet ly do khach roi chua? Co dang hoi khong, hoi bang cach nao, thu duoc gi?
- Dang co kenh nao de cham lai khach cu? Zalo OA, email, SMS, nhan vien goi truc tiep, nhom khach hang? Kenh nao dang thuc su co nguoi doc?
Nguyen tac
- Phan nhanh mo hinh kinh doanh truoc. Moi thu phia sau — dinh nghia "mat khach", tin hieu som, moc can thiep, loai uu dai — deu phu thuoc vao mo hinh. Lam nguoc lai la lam sai.
- Tin hieu phai do duoc bang du lieu SME thuc su co. Khong dung tan suat dang nhap hay muc dung tinh nang — SME VN khong co he thong do dac do. Tin hieu that nam o lich hen, tin nhan, don hang, danh gia.
- Can thiep truoc khi mat re hon keo lai sau khi mat. Ngan sach uu tien cho moc can thiep som, khong don het vao chuoi win-back.
- Uu dai phai khop ly do. Giam gia khong cuu duoc nguoi khong dung den. Huong dan lai khong cuu duoc nguoi thay dat qua.
- Ky luat uu dai la de bao ve chinh minh. Giam sau day khach hoc cach doa nghi de duoc giam — luc do ban da tu tao ra kenh xin giam gia.
- Luon de nut "van tiep tuc huy" nhin thay o moi buoc. Giu chan bang cach lam kho viec huy la cach nhanh nhat de doi mot khach roi lay mot bai danh gia xau va mot cau chuyen ke lai.
- Trung thuc trong do luong. Khach "giu duoc" ma 30 ngay sau van roi thi khong tinh la giu duoc. Bao cao khong theo quy tac nay se day ban tang uu dai vo ich.
Quy trinh
Buoc 1 — Phan nhanh mo hinh kinh doanh
| Mo hinh | "Mat khach" nghia la gi | Chu ky mua lai lam moc | Tin hieu som nhat |
|---|---|---|---|
| Mua 1 lan / thua (thoi trang, do gia dung, F&B le) | Qua 2 lan chu ky mua lai rieng cua khach do ma khong co don | Tinh tu lich su cua chinh khach do, khong dung so trung binh cua ca shop | Ngung mo tin Zalo OA, khong phan hoi chuong trinh moi |
| Goi lieu trinh nhieu buoi (spa, nha khoa, tri lieu, khoa hoc nhieu buoi) | Bo do giua goi — con buoi chua dung | So buoi con lai + so ngay tu buoi gan nhat | Doi lich >= 2 lan, hoac khong den mot buoi da dat |
| The thanh vien / goi han muc | Het han khong gia han | Ngay het han | Muc su dung thap bat thuong o nua sau ky |
| Thue bao dinh ky (phan mem, hop dong dich vu thang) | Khong gia han hoac bao dung | Ngay den ky | Hoi ve dieu khoan huy, giam nguoi dung, giam tuong tac |
Ngoai pham vi: thu hoi thanh toan that bai tu dong (dunning / retry the). SME VN thu tien bang chuyen khoan, COD, MoMo, tien mat tai quay — khong co be mat de tu dong thu lai. Neu ban thu tien bang the dinh ky qua cong thanh toan, do la cau hinh cua don vi thanh toan, khong phai viec cua skill nay.
Truoc khi di tiep: neu chua co so ti le mua lai, chay 13-phan-tich-du-lieu de dung duong cong cohort — biet khach thuong roi o moc nao la dieu kien de dat moc can thiep dung cho.
Buoc 2 — Bang tin hieu sap mat khach (viet cho du lieu SME VN co that)
| # | Tin hieu | Cach do (khong can he thong phuc tap) | Muc rui ro | Thuong xuat hien truoc khi mat |
|---|---|---|---|---|
| 1 | So ngay tu lan cuoi vuot chu ky rieng cua khach do | So ngay hien tai / chu ky trung binh cua chinh khach do | Cao khi > 1.5 lan chu ky | Som nhat, tin hieu nen dat moc dau tien |
| 2 | Khong den buoi da dat (no-show) hoac doi lich lien tiep | Ghi trong so lich hen | Rat cao | Ngay lap tuc |
| 3 | Ngung mo tin Zalo OA | Ti le doc broadcast cua rieng khach do giam ve 0 qua 2-3 lan gui | Trung binh | Som, nhung nhieu — dung ket hop voi tin hieu khac |
| 4 | Bo do giua goi lieu trinh | So buoi con lai > 0 va so ngay tu buoi gan nhat vuot khoang cach binh thuong giua 2 buoi | Rat cao | Ro rang nhat voi mo hinh goi |
| 5 | Phan nan hoac danh gia thap | Tin nhan, danh gia tren nen tang, phan hoi cho nhan vien | Rat cao | Ngay lap tuc |
| 6 | Giam quy mo don (gia tri hoac so luong tut ro) | So sanh 2-3 don gan nhat voi trung binh cua chinh khach do | Trung binh | Truoc khi ngung han |
Quy tac doc bang nay: mot tin hieu don le chua du ket luan, tru tin hieu 2 va 5 — hai cai do can hanh dong ngay. Hai tin hieu tro len cung luc thi xep vao nhom rui ro cao.
Buoc 3 — Can thiep truoc khi mat
Moi tin hieu gan voi mot moc kich hoat. Viet ro: ai lam, lam gi, qua kenh nao, trong bao lau.
| Tin hieu kich hoat | Moc | Can thiep | Kenh | Nguoi lam |
|---|---|---|---|---|
| So ngay vuot 1.0 lan chu ky | Nhac nhe | Tin ngan huu ich, khong ban gi: nhac lich cham soc / meo dung / nhac han dung | Zalo OA | Tu dong |
| So ngay vuot 1.5 lan chu ky | Chu dong moi | Loi moi quay lai co ly do cu the cho rieng ho, kem de nghi dat lich | Zalo OA + goi neu la khach gia tri cao | Nhan vien cham soc |
| Khong den buoi da dat | Trong 24h | Goi hoi ly do that, dat lai lich ngay trong cuoc goi | Goi dien | Nhan vien phu trach |
| Bo do giua goi lieu trinh | Sau khoang cach binh thuong x1.5 | Nhac so buoi con lai + han su dung + de xuat 2 khung gio cu the | Zalo OA, neu khong phan hoi thi goi | Nhan vien phu trach |
| Phan nan / danh gia thap | Trong 24h | Nguoi co tham quyen xu ly lien he truc tiep, khong tra loi mau | Goi dien | Quan ly |
| The / goi sap het han | Truoc 14 ngay va truoc 3 ngay | Nhac han + tong ket gia tri da dung + de nghi gia han | Zalo OA + email | Tu dong |
| Giam quy mo don | Sau don thu 2 giam | Hoi mot cau duy nhat: co gi thay doi khong | Zalo OA | Nhan vien cham soc |
Can thiep som khong duoc bat dau bang uu dai. Bat dau bang giup do hoac nhac viec. Uu dai chi xuat hien khi khach da noi ra van de — neu khong, ban dang day chinh khach dang khoe manh vao thoi quen cho giam gia.
Buoc 4 — Khao sat ly do roi + bang ly do sang uu dai
Thiet ke khao sat:
- 1 cau hoi, 5-8 lua chon, cho phep ghi them bang chu. Nhieu hon 8 lua chon thi khach chon bua.
- Dat cau hoi kieu "de chung toi lam tot hon", khong kieu "tai sao ban bo di".
- Dat truoc khi hien uu dai — cau tra loi la thu quyet dinh nen de nghi cai gi.
- Xep lua chon hay gap len dau; xem lai thu tu moi quy.
Bang ly do sang uu dai:
| Ly do khach khai | De nghi chinh | De nghi du phong | Khong lam |
|---|---|---|---|
| Qua dat | Giam gia trong gioi han | Ha xuong goi nho hon | Dung ha gia vinh vien |
| Khong dung den | Tam dung goi / bao luu | Huong dan lai + dat lich cu the | Dung giam gia — khong giai quyet van de |
| Thieu thu can | Lo trinh: khi nao co, dieu gi thay the trong luc cho | Gioi thieu phuong an tam thoi | Dung hua cai chua chac lam |
| Ban tam thoi / ban ron | Tam dung, hen moc quay lai cu the | Chuyen sang tan suat thap hon | Dung ep dat lich ngay |
| Chat luong khong nhu ky vong | Nguoi co tham quyen lien he, xu ly cu the truong hop do | Lam lai / bu buoi | Dung chuyen thang sang giam gia — do la mua su im lang |
| Chuyen sang ben khac | Hoi 1 cau: ben do hon o diem nao. Ghi lai | Neu chenh lech co the bu duoc thi de nghi cu the | Dung noi xau doi thu |
| Da dong cua / khong con nhu cau | Khong chao moi gi ca. Cam on, chuc mung, giu cua mo | — | Dung gui bat ky uu dai nao |
Show full SKILL.md (1,055 more words)Show less
Buoc 5 — Ky luat bat buoc (khong co ngoai le)
- Khong giam qua 30%. Giam sau hon day khach hoc cach doa nghi de duoc giam — ban tu bien viec giu chan thanh mot kenh xin giam gia.
- Toi da 2 uu dai moi lan. Mot de nghi chinh, mot du phong. Nhieu hon la bay lua chon, khach dong tab.
- Tam dung toi da 3 thang. Dai hon thi ti le quay lai gan nhu bang khong, ma ban lai mat cho trong danh sach cham soc.
- Khao sat 5-8 lua chon. Khong nhieu hon.
- Nut "van tiep tuc huy" nhin thay o moi buoc. Cung co chu, cung de bam, khong an duoi mau nhat, khong doi ba man hinh moi hien.
- Khong lap lai cung mot uu dai cho nguoi da nhan roi lai doi nghi. Ghi lai ai da nhan gi.
- Neu khach noi da dong cua hoac het nhu cau: dung han. Khong chuoi keo lai, khong uu dai.
Buoc 6 — Chuoi keo lai gan voi ly do da khai
Chi chay cho nguoi da roi that va da khai ly do. Noi dung phai tra loi dung ly do do — chuoi chung chung gui cho tat ca la cach nhanh nhat de mat quyen gui tiep.
Khung 4 diem cham (dieu chinh theo chu ky mua lai cua nganh):
| Diem cham | Noi dung theo ly do | Kenh |
|---|---|---|
| 1 | Cam on + xac nhan da ghi nhan ly do. Khong ban gi. | Zalo OA hoac email |
| 2 | Dieu da thay doi lien quan truc tiep den ly do ho khai | Email (dai hon, co bang chung) |
| 3 | De nghi quay lai cu the, co han, khop ly do | Zalo OA (ngan, co nut) |
| 4 | Dong vong: hoi co muon nhan tin nua khong |
Quy tac phoi hop 2 kenh — muon nguyen tac da co trong 14-email-marketing, khong viet lai:
- Toi da 2 tin Zalo OA / tuan. Vuot nguong nay thi ti le huy theo doi tang nhanh hon ti le quay lai.
- Tin cuoi cung chi gui cho nguoi da click o cac diem cham truoc. Nguoi im lang hoan toan thi dung lai — ho da tra loi bang cach im lang.
- Email chua noi dung dai va bang chung; Zalo OA chua loi de nghi ngan va nut hanh dong. Khong nhoi ca hai vao cung mot kenh.
- Khong gui hai kenh trong cung mot ngay cho cung mot nguoi.
Neu ly do roi la "chat luong khong nhu ky vong" hoac "da dong cua": khong dua vao chuoi keo lai. Ca dau tien can nguoi that xu ly; ca thu hai can duoc de yen.
Buoc 7 — Do luong 3 chi so + quy tac trung thuc
| Chi so | Cong thuc | Doc the nao |
|---|---|---|
| Ti le mua lai | So khach co giao dich lai trong ky / so khach du dieu kien mua lai trong ky | Chi so suc khoe nen. Doi chieu voi benchmark nganh trong references/benchmarks-vietnam.md |
| Ti le giu duoc | So khach da vao luong huy ma o lai / tong so khach vao luong huy | Chi tinh sau khi ap quy tac trung thuc ben duoi |
| Ti le keo lai | So khach da roi quay lai mua / so khach nhan chuoi keo lai | Do rieng theo ly do roi — trung binh chung khong noi len dieu gi |
Quy tac trung thuc (bat buoc khi bao cao):
- Khach "giu duoc" ma 30 ngay sau van roi thi khong tinh la giu duoc. Chot so giu duoc voi do tre 30 ngay, khong chot ngay.
- Ghi rieng: giu duoc co uu dai va giu duoc khong uu dai. Neu gan nhu ca hai deu can uu dai, van de nam o san pham hoac gia, khong nam o luong giu chan.
- Tach ti le keo lai theo tung ly do. Neu chuoi keo lai chi hieu qua voi mot ly do duy nhat, dung chi cho ba ly do con lai.
Cau truc ket qua
Ten file: giu-chan-khach-hang-[ten-thuong-hieu]-[YYYYMMDD].md
# He Thong Giu Chan — [Thuong hieu]
Mo hinh: [...] | Chu ky mua lai: [... ngay] | Ti le mua lai hien tai: [...]
## 1. Phan nhanh mo hinh
Dinh nghia "mat khach" cho mo hinh nay: [...]
Moc thoi gian dung lam chuan: [...]
## 2. Bang tin hieu sap mat khach
| # | Tin hieu | Do bang gi | Nguong | Rui ro | Ai theo doi |
## 3. Lich can thiep truoc khi mat
| Tin hieu | Moc | Can thiep | Kenh | Nguoi lam | Tan suat kiem tra |
## 4. Khao sat ly do roi
[5-8 lua chon, dung cau chu se hien ra]
## 5. Bang ly do sang uu dai
| Ly do | De nghi chinh | De nghi du phong | Khong lam |
## 6. Ky luat uu dai
[7 quy tac + gioi han cu the ap cho brand nay]
## 7. Chuoi keo lai
| Diem cham | Ly do ap dung | Noi dung | Kenh | Ngay thu |
Quy tac phoi hop 2 kenh: [...]
## 8. Do luong
| Chi so | Cong thuc | So hien tai | Muc tieu ky nay | Ngay chot |
Quy tac trung thuc dang ap dung: [...]Lien ket skill
13-phan-tich-du-lieu: chay TRUOC — duong cong cohort cho biet khach roi o moc nao, do la can cu dat moc can thiep. Khong co no thi moc chi la doan.14-email-marketing: chuoi keo lai va chuoi nhac han duoc viet o skill do; skill nay chi quyet dinh gui cho ai, vi ly do gi, vao luc nao. Quy tac phoi hop email + Zalo OA lay tu skill do, khong viet lai.31-offer-design: uu dai giu chan cung la mot offer — thiet ke no dung chuan o skill do, dung ne ra la "giam vai phan tram".18-referral-program: khach da giu duoc va hai long la nguon gioi thieu tot nhat — noi tiep vao skill do thay vi de nguoi.09-insight-khach-hang: ly do roi thu tu khao sat la du lieu tot nhat de cap nhat lai chan dung khach hang.07-bao-cao-marketing: 3 chi so o Buoc 7 dua vao bao cao thang, kem quy tac trung thuc — khong bao cao so giu duoc chua qua do tre 30 ngay.
Checklist chat luong
- Da phan nhanh mo hinh kinh doanh TRUOC khi thiet ke bat ky thu gi khac
- Da ghi ro dinh nghia "mat khach" rieng cho mo hinh nay va chu ky mua lai dung lam chuan
- Tin hieu dung du lieu SME thuc su co (lich hen, tin nhan, don hang, danh gia) — khong dung so lieu he thong ma khach khong co
- Moi tin hieu deu co moc can thiep gan kem, co nguoi lam va co kenh
- Can thiep som bat dau bang giup do / nhac viec, khong bat dau bang uu dai
- Khao sat co 5-8 lua chon, dat truoc khi hien uu dai
- Moi ly do trong bang deu co de nghi chinh, de nghi du phong va muc "khong lam"
- Ly do "da dong cua / het nhu cau" khong duoc gan bat ky uu dai nao
- Ky luat day du: khong giam qua 30%, toi da 2 uu dai, tam dung toi da 3 thang
- Nut "van tiep tuc huy" duoc ghi ro la hien o moi buoc
- Chuoi keo lai gan voi ly do da khai, chay email + Zalo OA song song, toi da 2 tin Zalo/tuan, tin cuoi chi gui cho nguoi da click
- Bang do luong co day du 3 chi so va ghi ro quy tac 30 ngay
© minhnv0807, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file
Files
Just SKILL.md in skills/vi/69-giu-chan-khach-hang of minhnv0807/ai-business-skills.
Open the folder on GitHubat commit 0360adc
Compare with similar skills
69 Giu Chan Khach Hang next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.
| Skill | Stars | Used in | Tokens | Auto-check | Licence | Repo updated |
|---|---|---|---|---|---|---|
| 69 Giu Chan Khach Hang this skillminhnv0807/ai-business-skills | 609 | — | ~3.9k | Automated safety check: Pass | MIT | |
| Email Sequencefreekmurze/dotfiles | 1k | 19 repos | ~2k | Automated safety check: Pass | None | |
| Emailscoreyhaines31/marketingskills | 54k | 1 repos | ~2.8k | Automated safety check: Pass | MIT | |
| Email SequenceLeoYeAI/openclaw-marketing-skills | 1k | 2 repos | ~2.1k | Automated safety check: Pass | Custom licence | |
| Onboarding Crofreekmurze/dotfiles | 1k | 16 repos | ~1.6k | Automated safety check: Pass | None | |
| Marketing OsYuzzyuk/marketing-os | 540 | — | ~2.5k | Automated safety check: Pass | MIT |
Similar skills
Emails
coreyhaines31/marketingskills
When the user wants to create or optimize an email sequence, drip campaign, automated email flow, or lifecycle email program.
Email Sequence
LeoYeAI/openclaw-marketing-skills
When the user wants to create or optimize an email sequence, drip campaign, automated email flow, or lifecycle email program.
Onboarding Cro
freekmurze/dotfiles
When the user wants to optimize post-signup onboarding, user activation, first-run experience, or time-to-value.
Marketing Os
Yuzzyuk/marketing-os
A complete marketing department in one skill. An agent skill from Yuzzyuk/marketing-os.
Onboarding
Nexus-JPF/note-companion
When the user wants to optimize post-signup onboarding, user activation, first-run experience, or time-to-value.
More from minhnv0807/ai-business-skills
All 142 skills in this repoDesign Master
minhnv0807/ai-business-skills
Handles eight kinds of marketing visual requests, from logos and campaign key visuals to infographics and quote graphics, by generating images or writing paste-ready prompts.
Offer Design
minhnv0807/ai-business-skills
Designs or repairs what a business sells, covering the promise, value stack, bonuses, guarantee, honest scarcity and a tiered ladder, rather than price or copy.
Global SEO Growth
minhnv0807/ai-business-skills
Covers six SEO layers for a website: crawl and index audit, local SEO, search-intent content, AI search visibility, schema markup and backlink or directory distribution.
B2B Lead Generation
minhnv0807/ai-business-skills
Plans B2B pipeline work from ICP definition and prospecting through lead scoring, outbound sequences, sales assets and MQL to SQL handoff, aiming at qualified pipeline.
Community Seeding Plan
minhnv0807/ai-business-skills
Plans honest participation in outside communities such as Reddit, Discord and Facebook Groups, with a rules-based community list, roster, posts, replies and calendar.
Ad Conversion Tracking Setup
minhnv0807/ai-business-skills
Sets up and verifies conversion tracking before ad spend: Meta Pixel and CAPI, Google Ads, GA4, TikTok, server-side GTM, consent mode, UTMs and a pre-launch checklist.
Related
Categories
Questions about 69 Giu Chan Khach Hang
What does 69 Giu Chan Khach Hang do?
Xay he thong giu chan khach hang cho SME VN — phan nhanh theo mo hinh kinh doanh truoc (mua 1 lan / goi lieu trinh / the thanh vien / thue bao), bang tin hieu sap mat khach viet lai bang du lieu SME…. 69 Giu Chan Khach Hang is an agent skill from minhnv0807/ai-business-skills. Xay he thong giu chan khach hang cho SME VN — phan nhanh theo mo hinh kinh doanh truoc (mua 1 lan / goi lieu trinh / the thanh vien / thue bao), bang tin hieu sap mat khach viet lai bang du lieu SME thuc su co, moc can thiep truoc khi mat, khao sat ly do roi kem bang ly do sang uu dai, chuoi keo lai chay email va Zalo OA song song, cong 3 chi so do luong voi quy tac trung thuc.
When should I use 69 Giu Chan Khach Hang?
69 Giu Chan Khach Hang fits situations like: tasks that involve Email marketing.
How do I install 69 Giu Chan Khach Hang in Claude Code?
Run `npx skills add minhnv0807/ai-business-skills --skill 69-giu-chan-khach-hang -a claude-code`. Or copy the skill folder (skills/vi/69-giu-chan-khach-hang in minhnv0807/ai-business-skills) into .claude/skills/69-giu-chan-khach-hang in your project. Claude Code loads it when a task matches its description.
How do I install 69 Giu Chan Khach Hang in Codex?
Run `npx skills add minhnv0807/ai-business-skills --skill 69-giu-chan-khach-hang -a codex`. Or copy the skill folder (skills/vi/69-giu-chan-khach-hang in minhnv0807/ai-business-skills) into .agents/skills/69-giu-chan-khach-hang in your project. Codex loads it when a task matches its description.
Can I use 69 Giu Chan Khach Hang in Cursor, Gemini CLI or GitHub Copilot?
Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add minhnv0807/ai-business-skills --skill 69-giu-chan-khach-hang -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/69-giu-chan-khach-hang, .gemini/skills/69-giu-chan-khach-hang, .github/skills/69-giu-chan-khach-hang and .opencode/skills/69-giu-chan-khach-hang in your project.
What does 69 Giu Chan Khach Hang need to run?
SKILL.md names no scripts, command-line tools or credentials: 69 Giu Chan Khach Hang is instructions for the agent only.
Does 69 Giu Chan Khach Hang access the network?
SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.
Is 69 Giu Chan Khach Hang safe to install?
Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.
What licence does 69 Giu Chan Khach Hang use?
69 Giu Chan Khach Hang is published under the MIT licence (declared in SKILL.md). It allows redistribution, so the full SKILL.md is shown on this page.
How many tokens does 69 Giu Chan Khach Hang use?
About 3.9k tokens (SKILL.md is roughly 16k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.
What are the alternatives to 69 Giu Chan Khach Hang?
Skills that share tags, products or a category with 69 Giu Chan Khach Hang: Email Sequence (freekmurze/dotfiles, 1k stars), Emails (coreyhaines31/marketingskills, 54k stars), Email Sequence (LeoYeAI/openclaw-marketing-skills, 1k stars) and Onboarding Cro (freekmurze/dotfiles, 1k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.
Who maintains 69 Giu Chan Khach Hang?
minhnv0807 (a GitHub user) maintains it in minhnv0807/ai-business-skills, which has 609 GitHub stars. The repository holds 142 skills in this directory. The repository was last updated on September 12, 2026.
Source: minhnv0807/ai-business-skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.