Intercom Migration Deep Dive

What it does

When your agent uses it

• Migrating from Zendesk/Freshdesk/HelpScout to Intercom
• Bulk-importing contacts
• Re-platforming to Intercom with the contacts
• With phrases like migrate to intercom

Example prompts

• “migrate to intercom”
• “intercom migration”
• “import contacts to intercom”
• “/intercom-migration-deep-dive”

Requirements

• Node.js
• A credential in INTERCOM_ACCESS_TOKEN
• Compatibility (from SKILL.md): Designed for Claude Code
• Pre-approved tools (allowed-tools): Read, Write, Edit, Bash(npm:*), Bash(node:*)

Workflow steps

6 steps, taken from the first numbered list in SKILL.md.

1. 1Contacts (Step 1) — idempotent: search by external_id/email, then
2. 2Companies (Step 2) — import before attaching contacts; contacts reference
3. 3Tags (Step 3) — create each tag, apply to its contacts, skip missing
4. 4Articles (Step 4) — group into Help Center collections by category,
5. 5Orchestrate (Step 5) — executeMigration(plan) runs companies → contacts
6. 6Validate (Step 6) — validateMigration(expectedCounts) compares live

What it can do on your machine

Read from SKILL.md and the folder at commit 80f86df. It shows what the files ask for, not the result of running them.

• Tool permissions

  Pre-approves these tools, so the agent can use them without asking each time:

  • Read
  • Write
  • Edit
  • Bash(npm:*)
  • Bash(node:*)

  From allowed-tools in the SKILL.md frontmatter.

• Runs code

  Shell commands in SKILL.md call:

  • npm

  From the folder's file list and the shell code blocks in SKILL.md.

• Network

  Links to these hosts (documentation or services it may open):

  • developers.intercom.com

  From URLs in SKILL.md, links to its own repository left out.

• Credentials

  Names these keys or tokens, usually read from environment variables:

  • INTERCOM_ACCESS_TOKEN

  From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

• Compatibility

  Designed for Claude Code

  From compatibility in the SKILL.md frontmatter.

Context cost

Intercom Migration Deep Dive loads about 1.7k tokens when it runs, and up to ~4.3k if it reads all its reference files. Until then it costs about 93 tokens; SKILL.md has 539 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it

~93

When it runs · the whole SKILL.md, loaded when a task matches

~1.7k

With references · SKILL.md plus every file in references/, read only if the agent opens them

~4.3k

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.

SKILL.md

The full file from jeremylongshore/tons-of-skills-marketplace at commit 80f86df, republished under its MIT licence (© jeremylongshore). 539 words, ~1,732 tokens.

name

intercom-migration-deep-dive

description

Use when migrating from Zendesk/Freshdesk/HelpScout to Intercom, bulk-importing contacts, or re-platforming to Intercom with the contacts, conversations, and articles APIs. Trigger with phrases like "migrate to intercom", "intercom migration", "import contacts to intercom", "switch to intercom", "zendesk to intercom", "intercom data import".

allowed-tools

Read, Write, Edit, Bash(npm:*), Bash(node:*)

compatibility

Designed for Claude Code

version

1.6.0

license

MIT

author

Jeremy Longshore <jeremy@intentsolutions.io>

tags

saas, support, messaging, intercom

export INTERCOM_ACCESS_TOKEN="your-workspace-access-token"

import { IntercomClient, IntercomError } from "intercom-client";
const client = new IntercomClient({ token: process.env.INTERCOM_ACCESS_TOKEN! });

async function importContacts(contacts: SourceContact[]) {
  const stats = { created: 0, updated: 0, failed: 0, errors: [] as any[] };
  for (const contact of contacts) {
    const existing = await client.contacts.search({
      query: { operator: "OR", value: [
        { field: "external_id", operator: "=", value: contact.id },
        { field: "email", operator: "=", value: contact.email },
      ] },
    });
    if (existing.data.length > 0) {
      await client.contacts.update({ contactId: existing.data[0].id, /* ...attrs */ });
      stats.updated++;
    } else {
      await client.contacts.create({ role: "user", externalId: contact.id, /* ...attrs */ });
      stats.created++;
    }
  }
  return stats;
}

© jeremylongshore, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

SKILL.md and 1 other file (references) in skills/.curated/intercom-migration-deep-dive of jeremylongshore/tons-of-skills-marketplace.

• SKILL.md
• references/implementation.md

Open the folder on GitHubat commit 80f86df