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A skill your agent uses when handling customer inquiries on Xiaohongshu, responding to product questions, managing complaints and returns, building customer relationships through service, or…
Install Customer Service
$ npx skills add vivy-yi/xiaohongshu-skills --skill customer-service -a claude-codeProject install by default; add -g for ~/.claude/skills/.
$ gh skill install vivy-yi/xiaohongshu-skills customer-service --agent claude-codeProject scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).
$ git clone --depth 1 https://github.com/vivy-yi/xiaohongshu-skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/'skills/04-电商转化/customer-service' .claude/skills/customer-service && rm -rf skills-srcUse ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.
Claude Code skills documentation · loads skills from .claude/skills/
Install the "customer-service" agent skill from https://github.com/vivy-yi/xiaohongshu-skills/tree/main/skills/04-%E7%94%B5%E5%95%86%E8%BD%AC%E5%8C%96/customer-service into .claude/skills/customer-service/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-service", then confirm the skill loads.Claude Code copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$skill-installer install https://github.com/vivy-yi/xiaohongshu-skills/tree/main/skills/04-%E7%94%B5%E5%95%86%E8%BD%AC%E5%8C%96/customer-serviceType this inside Codex. $skill-installer <name> installs a curated skill from openai/skills. The installer writes to $CODEX_HOME/skills (default ~/.codex/skills). Restart Codex if the skill does not show up.
$ npx skills add vivy-yi/xiaohongshu-skills --skill customer-service -a codexProject install goes to .agents/skills/; add -g for ~/.codex/skills/.
$ gh skill install vivy-yi/xiaohongshu-skills customer-service --agent codexProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/vivy-yi/xiaohongshu-skills.git skills-src && mkdir -p .agents/skills && cp -r skills-src/'skills/04-电商转化/customer-service' .agents/skills/customer-service && rm -rf skills-srcUse ~/.agents/skills/ instead of .agents/skills for a personal install.
Codex skills documentation · loads skills from .agents/skills/
Install the "customer-service" agent skill from https://github.com/vivy-yi/xiaohongshu-skills/tree/main/skills/04-%E7%94%B5%E5%95%86%E8%BD%AC%E5%8C%96/customer-service into .agents/skills/customer-service/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-service", then confirm the skill loads.Codex copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add vivy-yi/xiaohongshu-skills --skill customer-service -a cursorProject install goes to .agents/skills/; add -g for ~/.cursor/skills/.
$ gh skill install vivy-yi/xiaohongshu-skills customer-service --agent cursorProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/vivy-yi/xiaohongshu-skills.git skills-src && mkdir -p .cursor/skills && cp -r skills-src/'skills/04-电商转化/customer-service' .cursor/skills/customer-service && rm -rf skills-srcUse ~/.cursor/skills/ instead of .cursor/skills for a personal install.
Cursor skills documentation · loads skills from .cursor/skills/, .agents/skills/, .claude/skills/, .codex/skills/
Install the "customer-service" agent skill from https://github.com/vivy-yi/xiaohongshu-skills/tree/main/skills/04-%E7%94%B5%E5%95%86%E8%BD%AC%E5%8C%96/customer-service into .cursor/skills/customer-service/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-service", then confirm the skill loads.Cursor copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gemini skills install https://github.com/vivy-yi/xiaohongshu-skills.git --path 'skills/04-电商转化/customer-service'--scope user (default) or --scope workspace; --path is the subfolder of the repo that holds the skill; --consent skips the security confirmation prompt.
$ npx skills add vivy-yi/xiaohongshu-skills --skill customer-service -a gemini-cliProject install goes to .agents/skills/; add -g for ~/.gemini/skills/.
$ gh skill install vivy-yi/xiaohongshu-skills customer-service --agent gemini-cliProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/vivy-yi/xiaohongshu-skills.git skills-src && mkdir -p .gemini/skills && cp -r skills-src/'skills/04-电商转化/customer-service' .gemini/skills/customer-service && rm -rf skills-srcUse ~/.gemini/skills/ instead of .gemini/skills for a personal install, then run /skills reload.
Gemini CLI skills documentation · loads skills from .gemini/skills/, .agents/skills/
Install the "customer-service" agent skill from https://github.com/vivy-yi/xiaohongshu-skills/tree/main/skills/04-%E7%94%B5%E5%95%86%E8%BD%AC%E5%8C%96/customer-service into .gemini/skills/customer-service/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-service", then confirm the skill loads.Gemini CLI copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gh skill install vivy-yi/xiaohongshu-skills customer-serviceInstalls for Copilot at project scope by default; add --scope user for a personal install. Preview a skill first with gh skill preview. Needs GitHub CLI 2.90.0 or later (public preview).
$ npx skills add vivy-yi/xiaohongshu-skills --skill customer-service -a github-copilotProject install goes to .agents/skills/; add -g for ~/.copilot/skills/.
$ git clone --depth 1 https://github.com/vivy-yi/xiaohongshu-skills.git skills-src && mkdir -p .github/skills && cp -r skills-src/'skills/04-电商转化/customer-service' .github/skills/customer-service && rm -rf skills-srcUse ~/.copilot/skills/ instead of .github/skills for a personal install. Commit .github/skills so cloud agent and code review can use it.
GitHub Copilot skills documentation · loads skills from .github/skills/, .claude/skills/, .agents/skills/
Install the "customer-service" agent skill from https://github.com/vivy-yi/xiaohongshu-skills/tree/main/skills/04-%E7%94%B5%E5%95%86%E8%BD%AC%E5%8C%96/customer-service into .github/skills/customer-service/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-service", then confirm the skill loads.GitHub Copilot copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add vivy-yi/xiaohongshu-skills --skill customer-service -a opencodeOpenCode documents no install command of its own. Project install goes to .agents/skills/; add -g for ~/.config/opencode/skills/.
$ gh skill install vivy-yi/xiaohongshu-skills customer-service --agent opencodeProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/vivy-yi/xiaohongshu-skills.git skills-src && mkdir -p .opencode/skills && cp -r skills-src/'skills/04-电商转化/customer-service' .opencode/skills/customer-service && rm -rf skills-srcUse ~/.config/opencode/skills/ instead of .opencode/skills for a personal install.
OpenCode skills documentation · loads skills from .opencode/skills/, .claude/skills/, .agents/skills/
Install the "customer-service" agent skill from https://github.com/vivy-yi/xiaohongshu-skills/tree/main/skills/04-%E7%94%B5%E5%95%86%E8%BD%AC%E5%8C%96/customer-service into .opencode/skills/customer-service/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-service", then confirm the skill loads.OpenCode copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
Facts
- Skill name
customer-service- GitHub stars
- 481
- Token cost
- ~6.7k tokens
- SKILL.md length
- 669 words
- Files
- 1
- Skills in repo
- 123
- Repo updated
- First seen
- Licence
- None found
At a glance
A skill your agent uses when handling customer inquiries on Xiaohongshu, responding to product questions, managing complaints and returns, building customer relationships through service, or…
- Works in 7 steps: Establish Service Standards → Pre-Sale Customer Service → Post-Sale Customer Service → …
- Handling customer inquiries on Xiaohongshu
- SKILL.md covers Overview, When to Use, Core Pattern and Quick Reference, plus 4 more sections
- Calls just
What it does
Customer Service is an agent skill from vivy-yi/xiaohongshu-skills. Use when handling customer inquiries on Xiaohongshu, responding to product questions, managing complaints and returns, building customer relationships through service, or training for e-commerce customer support excellence
Its SKILL.md is about 6.7k tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.
It sits in Sales & Support, covering Customer support. It works with Xiaohongshu. The repository describes itself as: 139个完整的小红书运营技能 - Claude Code 技能插件系统。覆盖内容创作、账号运营、互动运营、数据分析、电商转化、平台规则、工具生态、营销推广、增长策略9大分类。
When your agent uses it
- Handling customer inquiries on Xiaohongshu
- Responding to product questions
- Managing complaints and returns
- Building customer relationships through service
Example prompts
- “/customer-service”
Workflow steps
7 steps, taken from the step headings in SKILL.md.
- Establish Service Standards
- Pre-Sale Customer Service
- Post-Sale Customer Service
- Handle Issues and Complaints
- Process Returns and Refunds
- Build Customer Relationships
- Train and Scale Customer Service
What it can do on your machine
Read from SKILL.md and the folder at commit b42ff69. It shows what the files ask for, not the result of running them.
Tool permissions
Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.
From allowed-tools in the SKILL.md frontmatter.
Runs code
Shell commands in SKILL.md call:
just
From the folder's file list and the shell code blocks in SKILL.md.
Network
No URLs in SKILL.md.
From URLs in SKILL.md, links to its own repository left out.
Credentials
Names no API keys, tokens, secrets or passwords.
From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.
Context cost
Customer Service loads about 6.7k tokens when it runs. Until then it costs about 60 tokens; SKILL.md has 669 words of instructions outside code blocks.
Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.
Safety
Auto-check passed
The automated check found no risky patterns in SKILL.md.
Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.
SKILL.md
Without a licence we can't republish the file, so here is its outline and opening line. It has 669 words (~6,673 tokens).
“Customer service is the art of responding to customer inquiries, resolving issues, handling complaints, and building lasting relationships through exceptional service that transforms one-time buyers into loyal, repeat customers who become brand advocates.”
- name
- customer-service
Files
Just SKILL.md in skills/04-电商转化/customer-service of vivy-yi/xiaohongshu-skills.
Open the folder on GitHubat commit b42ff69
Compare with similar skills
Customer Service next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.
| Skill | Stars | Used in | Tokens | Auto-check | Licence | Repo updated |
|---|---|---|---|---|---|---|
| Customer Service this skillvivy-yi/xiaohongshu-skills | 481 | — | ~6.7k | Automated safety check: Pass | None | |
| Supporthaacked/dotfiles | 134 | — | ~2.9k | Automated safety check: Pass | None | |
| Company Brain Company QAtopoteretes/cognee | 32k | — | ~750 | Automated safety check: Notes | Apache-2.0 | |
| Shopify Admin Address Correction40RTY-ai/shopify-admin-skills | 194 | — | ~1.5k | Automated safety check: Pass | MIT | |
| Xhs Benchmark Account Finderatian-create/lingzao-skill | 296 | — | ~848 | Automated safety check: Pass | MIT-0 | |
| Support Ticket Triagezapier/gtm-cheat-codes | 342 | — | ~670 | Automated safety check: Pass | MIT |
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topoteretes/cognee
Build one company memory from a SQL database, a support ticket export and a folder of documents, linked into one graph by cognee, then answer questions that need several of those sources together.
Shopify Admin Address Correction
40RTY-ai/shopify-admin-skills
Update the shipping address on an unfulfilled order before it ships.
Xhs Benchmark Account Finder
atian-create/lingzao-skill
Lingzao lightweight XHS benchmark account finder Skill for Xiaohongshu competitor account research, active benchmark accounts, same-track creators, same-stage accounts, recent high-performing posts…
- Official
Support Ticket Triage
zapier/gtm-cheat-codes
Triage support tickets by pulling helpdesk context, searching issue trackers and knowledge bases in parallel, classifying the issue, and giving reps a recommended next action.
Groq Debug Bundle
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Collect Groq debug evidence for support tickets and troubleshooting.
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Related
Works with
Categories
Questions about Customer Service
What does Customer Service do?
A skill your agent uses when handling customer inquiries on Xiaohongshu, responding to product questions, managing complaints and returns, building customer relationships through service, or…. Customer Service is an agent skill from vivy-yi/xiaohongshu-skills.
When should I use Customer Service?
Customer Service fits situations like: handling customer inquiries on Xiaohongshu; responding to product questions; managing complaints and returns; building customer relationships through service.
How do I install Customer Service in Claude Code?
Run `npx skills add vivy-yi/xiaohongshu-skills --skill customer-service -a claude-code`. Or copy the skill folder (skills/04-电商转化/customer-service in vivy-yi/xiaohongshu-skills) into .claude/skills/customer-service in your project. Claude Code loads it when a task matches its description.
How do I install Customer Service in Codex?
Run `npx skills add vivy-yi/xiaohongshu-skills --skill customer-service -a codex`. Or copy the skill folder (skills/04-电商转化/customer-service in vivy-yi/xiaohongshu-skills) into .agents/skills/customer-service in your project. Codex loads it when a task matches its description.
Can I use Customer Service in Cursor, Gemini CLI or GitHub Copilot?
Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add vivy-yi/xiaohongshu-skills --skill customer-service -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/customer-service, .gemini/skills/customer-service, .github/skills/customer-service and .opencode/skills/customer-service in your project.
What does Customer Service need to run?
Going by SKILL.md and its folder, Customer Service needs the command-line tools its instructions call (just).
Does Customer Service access the network?
SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.
Is Customer Service safe to install?
Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.
What licence does Customer Service use?
No licence was found for Customer Service or its repository. Without one, default copyright applies: ask the author before reusing or redistributing it.
How many tokens does Customer Service use?
About 6.7k tokens (SKILL.md is roughly 27k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.
What are the alternatives to Customer Service?
Skills that share tags, products or a category with Customer Service: Support (haacked/dotfiles, 134 stars), Company Brain Company QA (topoteretes/cognee, 32k stars), Shopify Admin Address Correction (40RTY-ai/shopify-admin-skills, 194 stars) and Xhs Benchmark Account Finder (atian-create/lingzao-skill, 296 stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.
Who maintains Customer Service?
vivy-yi (a GitHub user) maintains it in vivy-yi/xiaohongshu-skills, which has 481 GitHub stars. The repository holds 123 skills in this directory. The repository was last updated on January 23, 2026.
Source: vivy-yi/xiaohongshu-skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.