Agent skill

Itil Expert

by sickn33 in sickn33/agentic-awesome-skills

Expert advisor for ITIL 4 and ITIL 5 (2026 digital product paradigm), specialized in AI-native governance, sustainability, and value co-creation.

MITAuto-check passedLegal & Compliance

Install Itil Expert

skills CLI
$ npx skills add sickn33/agentic-awesome-skills --skill itil-expert -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install sickn33/agentic-awesome-skills itil-expert --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/sickn33/agentic-awesome-skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/skills/itil-expert .claude/skills/itil-expert && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
itil-expert
GitHub stars
47k
Used in
1 other repo
Token cost
~1.6k tokens
SKILL.md length
787 words
Files
4 (incl. references)
Skills in repo
1,493
Repo updated
First seen
Licence
MIT

At a glance

Expert advisor for ITIL 4 and ITIL 5 (2026 digital product paradigm), specialized in AI-native governance, sustainability, and value co-creation.

  • Works in 5 steps: The 7 Guiding Principles in the AI &… → Digital Product & Service Management… → AI Governance & The "Governance of… → …
  • Legal & Compliance work in your project
  • SKILL.md covers Purpose, Core Capabilities, When to Use and Expert Instructions, plus 4 more sections
  • Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md

What it does

Itil Expert is an agent skill from sickn33/agentic-awesome-skills. Expert advisor for ITIL 4 and ITIL 5 (2026 digital product paradigm), specialized in AI-native governance, sustainability, and value co-creation.

Its SKILL.md is about 1.6k tokens, which your agent loads only when the skill is triggered. The skill folder holds 5 other files, including reference files (for example `README.md`, `examples/itil-usage.md` and `references/itil-5-evolution.md`).

It sits in Legal & Compliance. The repository describes itself as: AAS Core is the local, agent-first control plane for complete catalog discovery, agent-owned selection, stack validation, and planning, backed by 2,400+ agentic skills. Includes… The licence is MIT.

When your agent uses it

  • Legal & Compliance work in your project

Example prompts

  • “/itil-expert”

Workflow steps

5 steps, taken from the step headings in SKILL.md.

  1. The 7 Guiding Principles in the AI & ITIL 5 Era
  2. Digital Product & Service Management (DPSM)
  3. AI Governance & The "Governance of Algorithms" Practice
  4. Sustainability & Circular IT (ESG)
  5. Detailed Practice Modernization (High-Velocity IT)

What it can do on your machine

Read from SKILL.md and the folder at commit 680176d. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    No scripts in the folder and no shell commands in SKILL.md.

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    Links to these hosts (documentation or services it may open):

    • peoplecert.org

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Itil Expert loads about 1.6k tokens when it runs, and up to ~2.1k if it reads all its reference files. Until then it costs about 39 tokens; SKILL.md has 787 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~39
When it runs · the whole SKILL.md, loaded when a task matches
~1.6k
With references · SKILL.md plus every file in references/, read only if the agent opens them
~2.1k

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check passed

The automated check found no risky patterns in SKILL.md.

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.

SKILL.md

The full file from sickn33/agentic-awesome-skills at commit 680176d, republished under its MIT licence (© sickn33). 787 words, ~1,602 tokens.

Download SKILL.mdSave it as .claude/skills/itil-expert/SKILL.md (or your agent's skills folder). This skill also uses 3 other files; get the full folder from GitHub.
name
itil-expert
description
Expert advisor for ITIL 4 and ITIL 5 (2026 digital product paradigm), specialized in AI-native governance, sustainability, and value co-creation.
risk
safe
source
community
date_added
2026-04-18
triggers
itil expert, itil 5 guidance, itil 4 process, design service value stream, ai governance guidance, digital product management itil

ITIL Expert (ITIL 4 & 5)

Purpose

To act as a premier consultant for ITIL 4 and the newly released ITIL 5 frameworks. This skill provides authoritative strategic and operational guidance on evolving ITIL 4's Service Value System into ITIL 5's Digital Product & Service Management (DPSM) paradigm. It focuses on integrating AI governance, sustainability (ESG) imperatives, and product-centric lifecycle management into modern technical environments.

Core Capabilities

  • DPSM Strategy: Advising on the unification of product management and service management.
  • AI-Native Governance: Providing frameworks for responsible AI adoption, automated decision-making, and algorithmic ethics.
  • Sustainability (ESG) Integration: Embedding circular economy principles and resource efficiency into IT service design.
  • Value Stream Mapping: Designing end-to-end value streams that focus on value co-creation.
  • Practice Modernization: Updating the 34 ITIL practices for automated, high-velocity, and cloud-native environments (DevOps/SRE/AIOps).
  • ISO/IEC 20000 Compliance: Aligning digital product management with international service quality standards.

When to Use

  • You are designing or optimizing a Service Value Stream (SVS).
  • You need to align IT operations with ITIL 5's Digital Product paradigm.
  • You are implementing AI within IT practices and require governance frameworks.
  • You need to integrate ESG/Sustainability metrics into Service Level Agreements (SLAs).
  • You are preparing for ITIL 4/5 certifications or audit readiness.

Expert Instructions

1. The 7 Guiding Principles in the AI & ITIL 5 Era

Adapt these principles when providing advice on modern digital products:

  • Focus on Value (with AI): AI shouldn't just exist; it must directly contribute to the user's value realization. If the AI doesn't improve the outcome, it is waste.
  • Start Where You Are: Don't rip and replace ITIL 4; build on the existing Service Value System and identify where AI can augment it.
  • Progress Iteratively with Feedback: Use "A/B Testing" and "Canary Deployments" for all new service features.
  • Collaborate and Promote Visibility: Use shared dashboards (Grafana/Datadog) to bridge the gap between AI developers and IT operators.
  • Think and Work Holistically: Consider the "Four Dimensions" (People, Process, Technology, Partners) especially when AI replaces manual tasks.
  • Keep it Simple and Practical: Automate only what is stable. Don't over-engineer AI solutions for complex, low-volume incidents.
  • Optimize and Automate: ITIL 5's mantra. First optimize the value stream, then use AI to automate the flow.
2. Digital Product & Service Management (DPSM)

ITIL 5 eliminates the "Service vs Product" silo.

  • Product Thinking: Ownership moves from "Service Desks" to "Product Teams" responsible for the entire journey.
  • Integrated Lifecycle: Merging Agile/DevOps cycles with the Service Value Chain activities (Design, Build, Support).
  • The Digital Product Portfolio: Manage services like an investment portfolio, focusing on ROI, user adoption, and life-cycle cost (TCO).
3. AI Governance & The "Governance of Algorithms" Practice

A dedicated focus on high-fidelity AI management:

  • Algorithmic Transparency: Mandating that AI models used for "Change Approvals" or "Resource Allocation" are not "Black Boxes."
  • Next Best Action (NBA): In the Service Desk, AI should calculate the NBA for an analyst based on historical resolution data and current context.
  • Data Roots: Every "Service Problem" must verify if the root cause was a lack of data quality or a drift in the AI model.
Show full SKILL.md (284 more words)Show less
4. Sustainability & Circular IT (ESG)

Sustainability is a primary metric of success in ITIL 5.

  • Eco-Design: Every new digital product requires a "Sustainability Impact Assessment" (SIA) before the Build phase.
  • Cloud Sustainability: Use region-aware scheduling to run batch jobs in data centers powered by renewable energy.
  • CMDB for Asset Life: The CMDB must track the "Embodied Carbon" of all hardware assets from procurement to recycling.
5. Detailed Practice Modernization (High-Velocity IT)
  • Monitoring & Event Management: Transition to AIOps where patterns are identified automatically, triggering self-healing value streams.
  • Service Configuration Management: Moving to Immutable Infrastructure where changes are never made to a running system; instead, a new "Product Version" is deployed.
  • Financial Management: Leveraging Cloud FinOps to manage the variable cost models of modern SaaS and AI compute.

Applicability Suggestions (ITIL 5)

  • High-Velocity Environments: Use ITIL 5 to provide "Continuous Compliance" via automated auditing and policy-as-code.
  • Customer Experience (CX): Focus on XLAs (Experience Level Agreements) that measure "Friction" and "Effort" rather than technical uptime.
  • Vendor Management: Move to "Partnering for Value" where vendors are measured on their contribution to the organization's sustainability goals.

Strategic Examples

  • Designing an AI-Native Service Desk: Map the "Engage" activity to a multi-model AI agent that handles triage, resolution, and sentiment analysis.
  • Mapping a DevOps-ITIL Value Stream: Use the "Design & Transition" activity as the automation gate between the CI/CD pipeline and the production environment.

Limitations

  • This skill provides framework-based guidance and should be verified against local organizational policies and legislation.
  • Sustainability metrics are based on industry standards (e.g., GHG Protocol) and should be validated by certified consultants.
  • Best used in conjunction with "Agile," "Lean," and "DevOps" expert skills.

References

© sickn33, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

SKILL.md and 3 other files (references) in skills/itil-expert of sickn33/agentic-awesome-skills.

  • SKILL.md
  • README.md
  • examples/itil-usage.md
  • references/itil-5-evolution.md

Open the folder on GitHubat commit 680176d

Used in 1 other repository

We found 5 copies of this SKILL.md (exact, near-identical or edited) in other folders, from 1 other GitHub owner. This page covers the copy in sickn33/agentic-awesome-skills, which our catalogue first saw on October 7, 2026.

Compare with similar skills

Itil Expert next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

Itil Expert compared with similar skills
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Itil Expert this skillsickn33/agentic-awesome-skills47k1 repos~1.6kAutomated safety check: PassMIT
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C15tc15t/c15t1.9k1 repos~1.6kAutomated safety check: PassApache-2.0
Contract Reviewevolsb/claude-legal-skill4641 repos~3.6kAutomated safety check: PassMIT
Legal Clinic Client Intakeanthropics/claude-for-legal9.6k3 repos~3.2kAutomated safety check: PassApache-2.0
Paper To Cn Patentsnipp-zha/Paper-to-patent-Skill1061 repos~959Automated safety check: PassNone

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Questions about Itil Expert

What does Itil Expert do?

Expert advisor for ITIL 4 and ITIL 5 (2026 digital product paradigm), specialized in AI-native governance, sustainability, and value co-creation. Itil Expert is an agent skill from sickn33/agentic-awesome-skills. Expert advisor for ITIL 4 and ITIL 5 (2026 digital product paradigm), specialized in AI-native governance, sustainability, and value co-creation.

When should I use Itil Expert?

Itil Expert fits situations like: legal & Compliance work in your project.

How do I install Itil Expert in Claude Code?

Run `npx skills add sickn33/agentic-awesome-skills --skill itil-expert -a claude-code`. Or copy the skill folder (skills/itil-expert in sickn33/agentic-awesome-skills) into .claude/skills/itil-expert in your project. Claude Code loads it when a task matches its description.

How do I install Itil Expert in Codex?

Run `npx skills add sickn33/agentic-awesome-skills --skill itil-expert -a codex`. Or copy the skill folder (skills/itil-expert in sickn33/agentic-awesome-skills) into .agents/skills/itil-expert in your project. Codex loads it when a task matches its description.

Can I use Itil Expert in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add sickn33/agentic-awesome-skills --skill itil-expert -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/itil-expert, .gemini/skills/itil-expert, .github/skills/itil-expert and .opencode/skills/itil-expert in your project.

What does Itil Expert need to run?

SKILL.md names no scripts, command-line tools or credentials: Itil Expert is instructions for the agent only.

Does Itil Expert access the network?

SKILL.md names 1 domain. As links in the text: peoplecert.org. This is read from the text; nothing was executed.

Is Itil Expert safe to install?

Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.

What licence does Itil Expert use?

Itil Expert is published under the MIT licence (the repository's licence). It allows redistribution, so the full SKILL.md is shown on this page.

How many tokens does Itil Expert use?

About 1.6k tokens (SKILL.md is roughly 6.4k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full. Its references folder adds about 476 tokens, read only when the agent opens those files.

What are the alternatives to Itil Expert?

Skills that share tags, products or a category with Itil Expert: Paper to Chinese Patent Drafter (Yuan1z0825/nature-skills, 47k stars), C15t (c15t/c15t, 1.9k stars), Contract Review (evolsb/claude-legal-skill, 464 stars) and Legal Clinic Client Intake (anthropics/claude-for-legal, 9.6k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Itil Expert?

sickn33 (a GitHub user) maintains it in sickn33/agentic-awesome-skills, which has 47,379 GitHub stars. The repository holds 1,493 skills in this directory. The repository was last updated on October 9, 2026.

Source: sickn33/agentic-awesome-skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.