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Agent skill

Helpdesk Automation

by davepoon in davepoon/buildwithclaude

Automate HelpDesk tasks via Rube MCP (Composio): list tickets, manage views, use canned responses, and configure custom fields.

MITAuto-check passedProductivity & Automation

Install Helpdesk Automation

skills CLI
$ npx skills add davepoon/buildwithclaude --skill helpdesk-automation -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install davepoon/buildwithclaude helpdesk-automation --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/davepoon/buildwithclaude.git skills-src && mkdir -p .claude/skills && cp -r skills-src/plugins/all-skills/skills/helpdesk-automation .claude/skills/helpdesk-automation && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
helpdesk-automation
GitHub stars
3.6k
Used in
7 other repos
Token cost
~1.5k tokens
SKILL.md length
629 words
Files
1
Skills in repo
246
Repo updated
First seen
Licence
MIT

At a glance

Automate HelpDesk tasks via Rube MCP (Composio): list tickets, manage views, use canned responses, and configure custom fields.

  • Works in 4 steps: List and Browse Tickets → Manage Ticket Views → Use Canned Responses → …
  • Tasks that involve Customer support
  • SKILL.md covers Prerequisites, Setup, Core Workflows and Common Patterns, plus 2 more sections
  • Reaches rube.app

What it does

Helpdesk Automation is an agent skill from davepoon/buildwithclaude. Automate HelpDesk tasks via Rube MCP (Composio): list tickets, manage views, use canned responses, and configure custom fields. Always search tools first for current schemas.

Its SKILL.md is about 1.5k tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.

It sits in Productivity & Automation, covering Customer support, App automation through connectors and Help center and FAQ content. It works with Composio. The repository describes itself as: A single hub to find Claude Skills, Agents, Commands, Hooks, Plugins, and Marketplace collections to extend Claude Code, Claude Desktop, Agent SDK and OpenClaw. The licence is MIT.

When your agent uses it

  • Tasks that involve Customer support
  • Tasks that involve App automation through connectors
  • Tasks that involve Help center and FAQ content

Example prompts

  • “/helpdesk-automation”

Workflow steps

4 steps, taken from the step headings in SKILL.md.

  1. List and Browse Tickets
  2. Manage Ticket Views
  3. Use Canned Responses
  4. Inspect Custom Fields

What it can do on your machine

Read from SKILL.md and the folder at commit 616deb5. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    No scripts in the folder and no shell commands in SKILL.md.

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    Hosts in commands or code, which the agent is likely to contact:

    • rube.app

    Also links to:

    • composio.dev

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Helpdesk Automation loads about 1.5k tokens when it runs. Until then it costs about 49 tokens; SKILL.md has 629 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~49
When it runs · the whole SKILL.md, loaded when a task matches
~1.5k

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check passed

The automated check found no risky patterns in SKILL.md.

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.

SKILL.md

The full file from davepoon/buildwithclaude at commit 616deb5, republished under its MIT licence (© davepoon). 629 words, ~1,505 tokens.

Download SKILL.mdSave it as .claude/skills/helpdesk-automation/SKILL.md (or your agent's skills folder).
name
helpdesk-automation
description
Automate HelpDesk tasks via Rube MCP (Composio): list tickets, manage views, use canned responses, and configure custom fields. Always search tools first for current schemas.
requires.mcp
rube
category
customer-support

HelpDesk Automation via Rube MCP

Automate HelpDesk ticketing operations through Composio's HelpDesk toolkit via Rube MCP.

Toolkit docs: composio.dev/toolkits/helpdesk

Prerequisites

  • Rube MCP must be connected (RUBE_SEARCH_TOOLS available)
  • Active HelpDesk connection via RUBE_MANAGE_CONNECTIONS with toolkit helpdesk
  • Always call RUBE_SEARCH_TOOLS first to get current tool schemas

Setup

Get Rube MCP: Add https://rube.app/mcp as an MCP server in your client configuration. No API keys needed — just add the endpoint and it works.

  1. Verify Rube MCP is available by confirming RUBE_SEARCH_TOOLS responds
  2. Call RUBE_MANAGE_CONNECTIONS with toolkit helpdesk
  3. If connection is not ACTIVE, follow the returned auth link to complete HelpDesk authentication
  4. Confirm connection status shows ACTIVE before running any workflows

Core Workflows

1. List and Browse Tickets

When to use: User wants to retrieve, browse, or paginate through support tickets

Tool sequence:

  1. HELPDESK_LIST_TICKETS - List tickets with sorting and pagination [Required]

Key parameters:

  • silo: Ticket folder - 'tickets', 'archive', 'trash', or 'spam' (default: 'tickets')
  • sortBy: Sort field - 'createdAt', 'updatedAt', or 'lastMessageAt' (default: 'createdAt')
  • order: Sort direction - 'asc' or 'desc' (default: 'desc')
  • pageSize: Results per page, 1-100 (default: 20)
  • next.value: Timestamp cursor for forward pagination
  • next.ID: ID cursor for forward pagination
  • prev.value: Timestamp cursor for backward pagination
  • prev.ID: ID cursor for backward pagination

Pitfalls:

  • Pagination uses cursor-based approach with timestamp + ID pairs
  • Forward pagination requires both next.value and next.ID from previous response
  • Backward pagination requires both prev.value and prev.ID
  • silo determines which folder to list from; default is active tickets
  • pageSize max is 100; default is 20
  • Archived and trashed tickets are in separate silos
2. Manage Ticket Views

When to use: User wants to see saved agent views for organizing tickets

Tool sequence:

  1. HELPDESK_LIST_VIEWS - List all agent views [Required]

Key parameters: (none required)

Pitfalls:

  • Views are predefined saved filters configured by agents in the HelpDesk UI
  • View definitions include filter criteria that can be used to understand ticket organization
  • Views cannot be created or modified via API; they are managed in the HelpDesk UI
3. Use Canned Responses

When to use: User wants to list available canned (template) responses for tickets

Tool sequence:

  1. HELPDESK_LIST_CANNED_RESPONSES - Retrieve all predefined reply templates [Required]

Key parameters: (none required)

Pitfalls:

  • Canned responses are predefined templates for common replies
  • They may include placeholder variables that need to be filled in
  • Canned responses are managed through the HelpDesk UI
  • Response content may include HTML formatting
Show full SKILL.md (240 more words)Show less
4. Inspect Custom Fields

When to use: User wants to view custom field definitions for the account

Tool sequence:

  1. HELPDESK_LIST_CUSTOM_FIELDS - List all custom field definitions [Required]

Key parameters: (none required)

Pitfalls:

  • Custom fields extend the default ticket schema with organization-specific data
  • Field definitions include field type, name, and validation rules
  • Custom fields are configured in the HelpDesk admin panel
  • Field values appear on tickets when the field has been populated

Common Patterns

Ticket Browsing Pattern
1. Call HELPDESK_LIST_TICKETS with desired silo and sortBy
2. Process the returned page of tickets
3. Extract next.value and next.ID from the response
4. Call HELPDESK_LIST_TICKETS with those cursor values for next page
5. Continue until no more cursor values are returned
Ticket Folder Navigation
Active tickets:  silo='tickets'
Archived:        silo='archive'
Trashed:         silo='trash'
Spam:            silo='spam'
Cursor-Based Pagination
Forward pagination:
  - Use next.value (timestamp) and next.ID from response
  - Pass as next.value and next.ID parameters in next call

Backward pagination:
  - Use prev.value (timestamp) and prev.ID from response
  - Pass as prev.value and prev.ID parameters in next call

Known Pitfalls

Cursor Pagination:

  • Both timestamp and ID are required for cursor navigation
  • Cursor values are timestamps in ISO 8601 date-time format
  • Mixing forward and backward cursors in the same request is undefined behavior

Silo Filtering:

  • Tickets are physically separated into silos (folders)
  • Moving tickets between silos is done in the HelpDesk UI
  • Each silo query is independent; there is no cross-silo search

Read-Only Operations:

  • Current Composio toolkit provides list/read operations
  • Ticket creation, update, and reply operations may require additional tools
  • Check RUBE_SEARCH_TOOLS for any newly available tools

Rate Limits:

  • HelpDesk API has per-account rate limits
  • Implement backoff on 429 responses
  • Keep page sizes reasonable to avoid timeouts

Response Parsing:

  • Response data may be nested under data or data.data
  • Parse defensively with fallback patterns
  • Ticket IDs are strings

Quick Reference

TaskTool SlugKey Params
List ticketsHELPDESK_LIST_TICKETSsilo, sortBy, order, pageSize
List viewsHELPDESK_LIST_VIEWS(none)
List canned responsesHELPDESK_LIST_CANNED_RESPONSES(none)
List custom fieldsHELPDESK_LIST_CUSTOM_FIELDS(none)

Powered by Composio

© davepoon, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

Just SKILL.md in plugins/all-skills/skills/helpdesk-automation of davepoon/buildwithclaude.

Open the folder on GitHubat commit 616deb5

Used in 7 other repositories

We found 17 copies of this SKILL.md (exact, near-identical or edited) in other folders, from 7 other GitHub owners. This page covers the copy in davepoon/buildwithclaude, which our catalogue first saw on October 7, 2026.

Compare with similar skills

Helpdesk Automation next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

Helpdesk Automation compared with similar skills
SkillStarsUsed inTokensAuto-checkLicenceRepo updated
Helpdesk Automation this skilldavepoon/buildwithclaude3.6k7 repos~1.5kAutomated safety check: PassMIT
Salesforce Marketing Cloud AutomationComposioHQ/awesome-claude-skills77k3 repos~802Automated safety check: PassNone
Salesforce Service Cloud AutomationComposioHQ/awesome-claude-skills77k3 repos~794Automated safety check: PassNone
Composioyc-software/qm15k—~1.6kAutomated safety check: PassMIT
Connect Apps with ComposioComposioHQ/awesome-claude-skills77k3 repos~557Automated safety check: PassNone
Abuselpdb AutomationComposioHQ/awesome-claude-skills77k3 repos~738Automated safety check: PassNone

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Works with

Categories

Questions about Helpdesk Automation

What does Helpdesk Automation do?

Automate HelpDesk tasks via Rube MCP (Composio): list tickets, manage views, use canned responses, and configure custom fields. Helpdesk Automation is an agent skill from davepoon/buildwithclaude. Automate HelpDesk tasks via Rube MCP (Composio): list tickets, manage views, use canned responses, and configure custom fields.

When should I use Helpdesk Automation?

Helpdesk Automation fits situations like: tasks that involve Customer support; tasks that involve App automation through connectors; tasks that involve Help center and FAQ content.

How do I install Helpdesk Automation in Claude Code?

Run `npx skills add davepoon/buildwithclaude --skill helpdesk-automation -a claude-code`. Or copy the skill folder (plugins/all-skills/skills/helpdesk-automation in davepoon/buildwithclaude) into .claude/skills/helpdesk-automation in your project. Claude Code loads it when a task matches its description.

How do I install Helpdesk Automation in Codex?

Run `npx skills add davepoon/buildwithclaude --skill helpdesk-automation -a codex`. Or copy the skill folder (plugins/all-skills/skills/helpdesk-automation in davepoon/buildwithclaude) into .agents/skills/helpdesk-automation in your project. Codex loads it when a task matches its description.

Can I use Helpdesk Automation in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add davepoon/buildwithclaude --skill helpdesk-automation -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/helpdesk-automation, .gemini/skills/helpdesk-automation, .github/skills/helpdesk-automation and .opencode/skills/helpdesk-automation in your project.

What does Helpdesk Automation need to run?

SKILL.md names no scripts, command-line tools or credentials: Helpdesk Automation is instructions for the agent only.

Does Helpdesk Automation access the network?

SKILL.md names 2 domains. In commands or code: rube.app; the agent is likely to contact it when it follows the instructions. As links in the text: composio.dev. This is read from the text; nothing was executed.

Is Helpdesk Automation safe to install?

Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.

What licence does Helpdesk Automation use?

Helpdesk Automation is published under the MIT licence (the repository's licence). It allows redistribution, so the full SKILL.md is shown on this page.

How many tokens does Helpdesk Automation use?

About 1.5k tokens (SKILL.md is roughly 6k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.

What are the alternatives to Helpdesk Automation?

Skills that share tags, products or a category with Helpdesk Automation: Salesforce Marketing Cloud Automation (ComposioHQ/awesome-claude-skills, 77k stars), Salesforce Service Cloud Automation (ComposioHQ/awesome-claude-skills, 77k stars), Composio (yc-software/qm, 15k stars) and Connect Apps with Composio (ComposioHQ/awesome-claude-skills, 77k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Helpdesk Automation?

davepoon (a GitHub user) maintains it in davepoon/buildwithclaude, which has 3,605 GitHub stars. The repository holds 246 skills in this directory. The repository was last updated on October 9, 2026.

Source: davepoon/buildwithclaude on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.