Email Deliverability

Email Deliverability

Get email into inboxes, not spam folders. Set up authentication. Monitor reputation. Diagnose problems before they hurt the business.

When to use

• Setting up email for a new domain
• A meaningful percentage of email is going to spam
• Customers report they're not receiving emails
• Setting up DMARC, SPF, or DKIM
• Hardening against domain spoofing
• Migrating email service providers
• Sender reputation has dropped
• Pre-launch audit before sending volume increases

When NOT to use

• Writing the email content itself (use email-sequences)
• Designing the email program strategy (use email-sequences)
• DNS records in general (use domain-strategy)
• Outbound spam coming FROM your account (different problem; investigate compromised credentials)

Required inputs

• The sending domain(s)
• The email service provider (ESP, transactional service, mail server)
• Current DNS records (or access to them)
• Email volume (transactional vs marketing, daily volume)
• Current deliverability state (if known: bounce rate, spam complaints)

The framework: 3 pillars

Email deliverability rests on three pillars. Weakness in any one limits the others.

Pillar 1: Authentication

Mailbox providers verify email is actually from who it claims to be from. Three records.

SPF (Sender Policy Framework)

Lists which servers are authorized to send mail for the domain. Published as a TXT record at the apex.

v=spf1 include:_spf.mailprovider.com -all

• include: adds another sender's authorized list
• -all (hard fail): mail from unlisted senders fails authentication
• ~all (soft fail): unlisted senders are suspicious but pass; useful during rollout
• +all: never use; allows anyone to send

Only one SPF record per domain. Multiple SPF records break SPF entirely. Combine senders into a single record.

SPF has a 10-DNS-lookup limit. Each include: may use multiple lookups. Hit the limit and SPF stops working. Watch this carefully.

DKIM (DomainKeys Identified Mail)

A cryptographic signature on each outgoing email. The mail server signs with a private key; the public key is published in DNS.

selector1._domainkey.example.com    TXT    "v=DKIM1; k=rsa; p=MIGfMA0G..."

Selectors differ by ESP. Some use default._domainkey, some use unique selectors per service. Most ESPs walk you through publishing the records.

DKIM proves the message wasn't modified in transit and that the sender controls the domain.

DMARC (Domain-based Message Authentication, Reporting, and Conformance)

The policy layer. Tells receivers what to do when SPF or DKIM fails, and where to send reports.

_dmarc.example.com    TXT    "v=DMARC1; p=reject; rua=mailto:dmarc-aggregate@example.com; ruf=mailto:dmarc-forensic@example.com; pct=100; adkim=s; aspf=s"

Components:

• p=: policy. none, quarantine, or reject.
• rua=: aggregate reports (daily, summary). Always set this.
• ruf=: forensic reports (per-message). Optional, can be high volume.
• pct=: percentage of failing mail subject to the policy. Useful for gradual rollout.
• adkim=, aspf=: alignment mode. s (strict), r (relaxed). Strict means From: domain must match exactly.

DMARC is the most important record. It's what makes spoofing your domain hard.

Pillar 2: Reputation

Mailbox providers (Gmail, Outlook, Yahoo) score every sender. Reputation drives delivery.

Reputation factors:

• Authentication pass rates (SPF, DKIM, DMARC)
• Engagement signals (opens, replies, marking as not-spam)
• Negative signals (spam complaints, deletions without opens, blocking)
• List hygiene (low bounce rates, no spam traps)
• Volume consistency (sudden spikes look like spam)
• Content patterns (link reputation, attachment patterns)
• IP and domain history

Reputation is per (sending domain × mailbox provider). Gmail's view of you is independent of Outlook's.

Pillar 3: List quality and engagement

Authentication and reputation rest on list quality. Bad list = bad reputation eventually.

• Only send to people who explicitly opted in
• Confirmed (double) opt-in for marketing wherever feasible
• Honor unsubscribes immediately and reliably
• Remove hard bounces immediately
• Sunset disengaged contacts (no opens in 6 months: reduce frequency or remove)
• Avoid third-party lists, scraped emails, or "purchased opt-ins"

The single biggest deliverability lever for most senders is list hygiene.

Workflow

Step 1: Audit current state

Check the current DNS records:

dig +short txt example.com
dig +short txt selector1._domainkey.example.com
dig +short txt _dmarc.example.com

Also check:

• Current bounce rate (target: under 2%)
• Current spam complaint rate (target: under 0.1%)
• Current open rate (varies by industry; falling trend is a warning)
• Current sending volume

Tools: mxtoolbox.com, dmarcian.com, mail-tester.com (for individual messages).

Step 2: Fix authentication

If any of SPF, DKIM, DMARC is missing or misconfigured, fix first.

SPF fix order:

1. Identify all legitimate senders (transactional ESP, marketing ESP, support tools, etc.)
2. Get the include: value or IP for each
3. Combine into a single SPF record
4. Verify lookup count is under 10
5. Use -all for hard fail (or ~all if rolling out gradually)

DKIM fix order:

1. Generate a new selector per sending service
2. Publish the public key in DNS
3. Configure the ESP to sign with the private key
4. Verify with a test send (check headers for dkim=pass)

DMARC fix order:

1. Publish DMARC with p=none initially (monitoring mode)
2. Set up an aggregate report endpoint (use a DMARC analytics service or your own)
3. Watch reports for at least 2-4 weeks
4. Identify any legitimate senders failing alignment; fix them
5. Move to p=quarantine with pct=10, gradually increase
6. Move to p=reject once confidence is high

The full progression typically takes 2-3 months. Rushing causes legitimate mail to bounce.

Step 3: Set up monitoring

Ongoing visibility:

• DMARC aggregate reports: parsed daily. Watch for new sources, alignment failures, volume changes.
• Bounce rate: per ESP dashboard. Target under 2% for transactional, under 5% for marketing.
• Spam complaint rate: target under 0.1%.
• Reputation tools: Google Postmaster Tools (free), Microsoft SNDS, Talos, Sender Score.
• Blacklist monitoring: most ESPs include this; otherwise mxtoolbox.com or hetrixtools.com.