Agent skill

Define Jtbd Canvas

by product-on-purpose in product-on-purpose/pm-skills

Creates a Jobs to be Done canvas capturing the functional, emotional, and social dimensions of a customer job.

Apache-2.0Auto-check passedProduct & Project Management

Install Define Jtbd Canvas

skills CLI
$ npx skills add product-on-purpose/pm-skills --skill define-jtbd-canvas -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install product-on-purpose/pm-skills define-jtbd-canvas --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/product-on-purpose/pm-skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/skills/define-jtbd-canvas .claude/skills/define-jtbd-canvas && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
define-jtbd-canvas
GitHub stars
716
Token cost
~1.1k tokens
SKILL.md length
521 words
Files
5 (incl. references)
Skills in repo
68
Repo updated
First seen
Licence
Apache-2.0

At a glance

Creates a Jobs to be Done canvas capturing the functional, emotional, and social dimensions of a customer job.

  • Works in 8 steps: Identify the Job Performer → Articulate the Circumstance → Write the Job Statement → …
  • Deeply understanding customer motivations
  • SKILL.md covers When to Use, When NOT to Use, Instructions and Output Format, plus 2 more sections
  • Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md

What it does

Define Jtbd Canvas is an agent skill from product-on-purpose/pm-skills. Creates a Jobs to be Done canvas capturing the functional, emotional, and social dimensions of a customer job. Use when deeply understanding customer motivations, designing for jobs, or reframing product positioning.

Its SKILL.md is about 1.1k tokens, which your agent loads only when the skill is triggered. The skill folder holds 6 other files, including reference files (for example `HISTORY.md`, `evals/trigger-fixtures.json` and `references/EXAMPLE.md`).

It sits in Product & Project Management, covering User stories. The repository describes itself as: 68 plug-and-play, best-practice product management skills for AI agents: 30 Triple Diamond phase + 11 foundation + 12 utility + 15 tool (Foundation Sprint + Design Sprint). Plus… The licence is Apache-2.0.

When your agent uses it

  • Deeply understanding customer motivations
  • Designing for jobs
  • Reframing product positioning

Example prompts

  • “Use the define-jtbd-canvas skill to create a Jobs to be Done canvas capturing the functional, emotional, and social dimensions of a customer job”
  • “/define-jtbd-canvas”

Workflow steps

8 steps, taken from the first numbered list in SKILL.md.

  1. Identify the Job Performer
  2. Articulate the Circumstance
  3. Write the Job Statement
  4. Define the Functional Job
  5. Capture the Emotional Job
  6. Identify the Social Job
  7. Map Competing Solutions
  8. Define Hiring Criteria

What it can do on your machine

Read from SKILL.md and the folder at commit 1cef1a9. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    No scripts in the folder and no shell commands in SKILL.md.

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    No URLs in SKILL.md.

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Define Jtbd Canvas loads about 1.1k tokens when it runs, and up to ~4.6k if it reads all its reference files. Until then it costs about 59 tokens; SKILL.md has 521 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~59
When it runs · the whole SKILL.md, loaded when a task matches
~1.1k
With references · SKILL.md plus every file in references/, read only if the agent opens them
~4.6k

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check passed

The automated check found no risky patterns in SKILL.md.

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.

SKILL.md

The full file from product-on-purpose/pm-skills at commit 1cef1a9, republished under its Apache-2.0 licence (© product-on-purpose). 521 words, ~1,082 tokens.

Download SKILL.mdSave it as .claude/skills/define-jtbd-canvas/SKILL.md (or your agent's skills folder). This skill also uses 4 other files; get the full folder from GitHub.
name
define-jtbd-canvas
description
Creates a Jobs to be Done canvas capturing the functional, emotional, and social dimensions of a customer job. Use when deeply understanding customer motivations, designing for jobs, or reframing product positioning.
license
Apache-2.0
metadata.phase
define
metadata.version
2.1.0
metadata.updated
2026-06-10
metadata.category
problem-framing
metadata.frameworks
triple-diamond, lean-startup, design-thinking
metadata.author
product-on-purpose
<!-- PM-Skills | https://github.com/product-on-purpose/pm-skills | Apache 2.0 -->

Jobs to be Done Canvas

A Jobs to be Done (JTBD) canvas captures the complete picture of why customers "hire" products to make progress in their lives. Based on Clayton Christensen's framework, JTBD goes beyond features and demographics to understand the underlying motivations.functional, emotional, and social.that drive customer behavior.

When to Use

  • When deeply researching customer motivations before building
  • To reframe product positioning around customer progress
  • When existing personas feel too surface-level or demographic
  • During competitive analysis to identify why customers switch
  • When designing marketing messages that resonate
  • To align team on who the customer really is and what they need

When NOT to Use

  • You need a person-shaped artifact (goals, behaviors, quotes) for design or marketing work -> use foundation-persona; the canvas captures the job, the persona captures the person
  • You have no customer research yet -> synthesize interviews first with discover-interview-synthesis; the canvas's insights must trace to research, not assumptions
  • You are framing one specific problem to solve now -> use define-problem-statement
  • You need to map opportunities to a measurable outcome for prioritization -> use define-opportunity-tree

Instructions

When asked to create a JTBD canvas, follow these steps:

  1. Identify the Job Performer Define who is doing this job. Go beyond demographics to capture the circumstance they're in. The same person can have different jobs in different situations.

  2. Articulate the Circumstance Describe when and where this job arises. Jobs are triggered by specific situations. Understanding context helps predict when customers will seek a solution.

  3. Write the Job Statement Use the format: "When [situation], I want to [motivation], so I can [desired outcome]." The job statement captures the core progress the customer seeks.

  4. Define the Functional Job What is the practical task the customer needs to accomplish? This is the tangible, measurable part of the job. Be specific about what "done" looks like.

  5. Capture the Emotional Job How does the customer want to feel during and after the job? Emotional jobs often drive decisions more than functional ones. Include both desired feelings and feelings to avoid.

  6. Identify the Social Job How does the customer want to be perceived by others? Social jobs relate to status, identity, and relationships. Not all jobs have strong social dimensions.

  7. Map Competing Solutions What are customers currently "hiring" to do this job? Include direct competitors, indirect alternatives, and non-consumption (doing nothing). Understanding current solutions reveals what to compete against.

  8. Define Hiring Criteria What makes customers choose one solution over another? What are the "must haves" vs. "nice to haves"? This informs positioning and prioritization.

Show full SKILL.md (99 more words)Show less

Output Format

Use the template in references/TEMPLATE.md to structure the output. A complete canvas fills every template section: Job Overview; Job Performer; The Circumstance; Job Statement; Functional Job; Emotional Job; Social Job; Competing Solutions; Hiring Criteria; Insights and Implications; Supporting Quotes; and Questions for Further Research.

Quality Checklist

Before finalizing, verify:

  • Job statement follows "When... I want... so I can..." format
  • Circumstance is specific (not just "anytime")
  • Functional job describes tangible outcome
  • Emotional job includes how customer wants to feel
  • Competing solutions include non-obvious alternatives
  • Insights are based on research, not assumptions

Examples

See references/EXAMPLE.md for a completed example.

© product-on-purpose, Apache-2.0. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

SKILL.md and 4 other files (references) in skills/define-jtbd-canvas of product-on-purpose/pm-skills.

  • SKILL.md
  • HISTORY.md
  • evals/trigger-fixtures.json
  • references/EXAMPLE.md
  • references/TEMPLATE.md

Open the folder on GitHubat commit 1cef1a9

Compare with similar skills

Define Jtbd Canvas next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

Define Jtbd Canvas compared with similar skills
SkillStarsUsed inTokensAuto-checkLicenceRepo updated
Define Jtbd Canvas this skillproduct-on-purpose/pm-skills716—~1.1kAutomated safety check: PassApache-2.0
User Story Writerdeanpeters/Product-Manager-Skills7.2k2 repos~2.9kAutomated safety check: PassCustom licence
Ralph Tui Create Beadssubsy/ralph-tui2.5k1 repos~2.6kAutomated safety check: PassMIT
Agile Product Owneralirezarezvani/claude-skills28k3 repos~3.2kAutomated safety check: PassMIT
Ralph Tui Create Beads Rustsubsy/ralph-tui2.5k1 repos~2.8kAutomated safety check: PassMIT
To Specbestofjs/bestofjs3.1k21 repos~757Automated safety check: PassMIT

Similar skills

  • User Story Writer

    deanpeters/Product-Manager-Skills

    Writes user stories in Mike Cohn's format with Gherkin acceptance criteria, turning user needs into development-ready work with testable conditions.

    7.2k GitHub starsUsed in 2 repos~2.9k tokens
    Product & Project ManagementAuto-check passed
  • Ralph Tui Create Beads

    subsy/ralph-tui

    Convert PRDs to beads for ralph-tui execution. An agent skill from subsy/ralph-tui.

    2.5k GitHub starsUsed in 1 repo~2.6k tokens
    Product & Project ManagementAuto-check passed
  • Agile Product Owner

    alirezarezvani/claude-skills

    Writes INVEST-checked user stories with acceptance criteria, splits epics, plans sprints from velocity and ranks the backlog with a weighted score.

    28k GitHub starsUsed in 3 repos~3.2k tokens
    Product & Project ManagementAuto-check passed
  • Convert PRDs to beads for ralph-tui execution using beads-rust (br CLI).

    2.5k GitHub starsUsed in 1 repo~2.8k tokens
    Product & Project ManagementAuto-check passed
  • To Spec

    bestofjs/bestofjs

    Turn the current conversation into a spec and publish it to the project issue tracker — no interview, just synthesis of what you've already discussed.

    3.1k GitHub starsUsed in 21 repos~757 tokens
    Product & Project ManagementAuto-check passed
  • Ralph Tui Create JSON

    subsy/ralph-tui

    Convert PRDs to prd.json format for ralph-tui execution. An agent skill from subsy/ralph-tui.

    2.5k GitHub starsUsed in 1 repo~2.6k tokens
    Product & Project ManagementAuto-check passed

More from product-on-purpose/pm-skills

All 68 skills in this repo
  • Define Hypothesis

    product-on-purpose/pm-skills

    Defines a testable hypothesis with clear success metrics and a validation approach.

    716 GitHub stars~966 tokensUpdated 3 days ago
    Auto-check passed
  • Define Opportunity Tree

    product-on-purpose/pm-skills

    Creates an opportunity solution tree connecting a desired outcome to customer opportunities and candidate solutions, preventing solution-first jumps in continuous discovery.

    716 GitHub stars~1.1k tokensUpdated 3 days ago
    Auto-check passed
  • Define Problem Statement

    product-on-purpose/pm-skills

    Creates a clear problem framing document with user impact, business context, and success criteria.

    716 GitHub stars~932 tokensUpdated 3 days ago
    Auto-check passed
  • Deliver Acceptance Criteria

    product-on-purpose/pm-skills

    Generates structured Given/When/Then acceptance criteria for a user story or feature slice, covering the happy path, key failure scenarios, and non-functional expectations in testable form.

    716 GitHub stars~1k tokensUpdated 3 days ago
    Auto-check passed
  • Deliver Launch Checklist

    product-on-purpose/pm-skills

    Creates a cross-functional pre-launch checklist covering engineering, design, marketing, support, legal, and operations readiness, with owners, dates, and go/no-go criteria so nothing is missed…

    716 GitHub stars~970 tokensUpdated 3 days ago
    Auto-check passed
  • Deliver Prd

    product-on-purpose/pm-skills

    Creates a comprehensive Product Requirements Document that aligns stakeholders on what to build, why, and how success will be measured.

    716 GitHub stars~2k tokensUpdated 3 days ago
    Auto-check passed

Questions about Define Jtbd Canvas

What does Define Jtbd Canvas do?

Creates a Jobs to be Done canvas capturing the functional, emotional, and social dimensions of a customer job. Define Jtbd Canvas is an agent skill from product-on-purpose/pm-skills. Creates a Jobs to be Done canvas capturing the functional, emotional, and social dimensions of a customer job.

When should I use Define Jtbd Canvas?

Define Jtbd Canvas fits situations like: deeply understanding customer motivations; designing for jobs; reframing product positioning.

How do I install Define Jtbd Canvas in Claude Code?

Run `npx skills add product-on-purpose/pm-skills --skill define-jtbd-canvas -a claude-code`. Or copy the skill folder (skills/define-jtbd-canvas in product-on-purpose/pm-skills) into .claude/skills/define-jtbd-canvas in your project. Claude Code loads it when a task matches its description.

How do I install Define Jtbd Canvas in Codex?

Run `npx skills add product-on-purpose/pm-skills --skill define-jtbd-canvas -a codex`. Or copy the skill folder (skills/define-jtbd-canvas in product-on-purpose/pm-skills) into .agents/skills/define-jtbd-canvas in your project. Codex loads it when a task matches its description.

Can I use Define Jtbd Canvas in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add product-on-purpose/pm-skills --skill define-jtbd-canvas -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/define-jtbd-canvas, .gemini/skills/define-jtbd-canvas, .github/skills/define-jtbd-canvas and .opencode/skills/define-jtbd-canvas in your project.

What does Define Jtbd Canvas need to run?

SKILL.md names no scripts, command-line tools or credentials: Define Jtbd Canvas is instructions for the agent only.

Does Define Jtbd Canvas access the network?

SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.

Is Define Jtbd Canvas safe to install?

Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.

What licence does Define Jtbd Canvas use?

Define Jtbd Canvas is published under the Apache-2.0 licence (declared in SKILL.md). It allows redistribution, so the full SKILL.md is shown on this page.

How many tokens does Define Jtbd Canvas use?

About 1.1k tokens (SKILL.md is roughly 4.3k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full. Its references folder adds about 3.5k tokens, read only when the agent opens those files.

What are the alternatives to Define Jtbd Canvas?

Skills that share tags, products or a category with Define Jtbd Canvas: User Story Writer (deanpeters/Product-Manager-Skills, 7.2k stars), Ralph Tui Create Beads (subsy/ralph-tui, 2.5k stars), Agile Product Owner (alirezarezvani/claude-skills, 28k stars) and Ralph Tui Create Beads Rust (subsy/ralph-tui, 2.5k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Define Jtbd Canvas?

product-on-purpose (a GitHub organization) maintains it in product-on-purpose/pm-skills, which has 716 GitHub stars. The repository holds 68 skills in this directory. The repository was last updated on October 8, 2026.

Source: product-on-purpose/pm-skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.