Cs Health Scorecard
mohitagw15856/pm-claude-skills
Build a customer health scorecard for a specific account. An agent skill from mohitagw15856/pm-claude-skills.
Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success
$ npx skills add aAAaqwq/AGI-Super-Team --skill customer-success-manager -a claude-codeProject install by default; add -g for ~/.claude/skills/.
$ gh skill install aAAaqwq/AGI-Super-Team customer-success-manager --agent claude-codeProject scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).
$ git clone --depth 1 https://github.com/aAAaqwq/AGI-Super-Team.git skills-src && mkdir -p .claude/skills && cp -r skills-src/skills/customer-success-manager .claude/skills/customer-success-manager && rm -rf skills-srcUse ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.
Claude Code skills documentation · loads skills from .claude/skills/
Install the "customer-success-manager" agent skill from https://github.com/aAAaqwq/AGI-Super-Team/tree/main/skills/customer-success-manager into .claude/skills/customer-success-manager/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-success-manager", then confirm the skill loads.Claude Code copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$skill-installer install https://github.com/aAAaqwq/AGI-Super-Team/tree/main/skills/customer-success-managerType this inside Codex. $skill-installer <name> installs a curated skill from openai/skills. The installer writes to $CODEX_HOME/skills (default ~/.codex/skills). Restart Codex if the skill does not show up.
$ npx skills add aAAaqwq/AGI-Super-Team --skill customer-success-manager -a codexProject install goes to .agents/skills/; add -g for ~/.codex/skills/.
$ gh skill install aAAaqwq/AGI-Super-Team customer-success-manager --agent codexProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/aAAaqwq/AGI-Super-Team.git skills-src && mkdir -p .agents/skills && cp -r skills-src/skills/customer-success-manager .agents/skills/customer-success-manager && rm -rf skills-srcUse ~/.agents/skills/ instead of .agents/skills for a personal install.
Codex skills documentation · loads skills from .agents/skills/
Install the "customer-success-manager" agent skill from https://github.com/aAAaqwq/AGI-Super-Team/tree/main/skills/customer-success-manager into .agents/skills/customer-success-manager/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-success-manager", then confirm the skill loads.Codex copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add aAAaqwq/AGI-Super-Team --skill customer-success-manager -a cursorProject install goes to .agents/skills/; add -g for ~/.cursor/skills/.
$ gh skill install aAAaqwq/AGI-Super-Team customer-success-manager --agent cursorProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/aAAaqwq/AGI-Super-Team.git skills-src && mkdir -p .cursor/skills && cp -r skills-src/skills/customer-success-manager .cursor/skills/customer-success-manager && rm -rf skills-srcUse ~/.cursor/skills/ instead of .cursor/skills for a personal install.
Cursor skills documentation · loads skills from .cursor/skills/, .agents/skills/, .claude/skills/, .codex/skills/
Install the "customer-success-manager" agent skill from https://github.com/aAAaqwq/AGI-Super-Team/tree/main/skills/customer-success-manager into .cursor/skills/customer-success-manager/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-success-manager", then confirm the skill loads.Cursor copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gemini skills install https://github.com/aAAaqwq/AGI-Super-Team.git --path skills/customer-success-manager--scope user (default) or --scope workspace; --path is the subfolder of the repo that holds the skill; --consent skips the security confirmation prompt.
$ npx skills add aAAaqwq/AGI-Super-Team --skill customer-success-manager -a gemini-cliProject install goes to .agents/skills/; add -g for ~/.gemini/skills/.
$ gh skill install aAAaqwq/AGI-Super-Team customer-success-manager --agent gemini-cliProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/aAAaqwq/AGI-Super-Team.git skills-src && mkdir -p .gemini/skills && cp -r skills-src/skills/customer-success-manager .gemini/skills/customer-success-manager && rm -rf skills-srcUse ~/.gemini/skills/ instead of .gemini/skills for a personal install, then run /skills reload.
Gemini CLI skills documentation · loads skills from .gemini/skills/, .agents/skills/
Install the "customer-success-manager" agent skill from https://github.com/aAAaqwq/AGI-Super-Team/tree/main/skills/customer-success-manager into .gemini/skills/customer-success-manager/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-success-manager", then confirm the skill loads.Gemini CLI copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gh skill install aAAaqwq/AGI-Super-Team customer-success-managerInstalls for Copilot at project scope by default; add --scope user for a personal install. Preview a skill first with gh skill preview. Needs GitHub CLI 2.90.0 or later (public preview).
$ npx skills add aAAaqwq/AGI-Super-Team --skill customer-success-manager -a github-copilotProject install goes to .agents/skills/; add -g for ~/.copilot/skills/.
$ git clone --depth 1 https://github.com/aAAaqwq/AGI-Super-Team.git skills-src && mkdir -p .github/skills && cp -r skills-src/skills/customer-success-manager .github/skills/customer-success-manager && rm -rf skills-srcUse ~/.copilot/skills/ instead of .github/skills for a personal install. Commit .github/skills so cloud agent and code review can use it.
GitHub Copilot skills documentation · loads skills from .github/skills/, .claude/skills/, .agents/skills/
Install the "customer-success-manager" agent skill from https://github.com/aAAaqwq/AGI-Super-Team/tree/main/skills/customer-success-manager into .github/skills/customer-success-manager/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-success-manager", then confirm the skill loads.GitHub Copilot copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add aAAaqwq/AGI-Super-Team --skill customer-success-manager -a opencodeOpenCode documents no install command of its own. Project install goes to .agents/skills/; add -g for ~/.config/opencode/skills/.
$ gh skill install aAAaqwq/AGI-Super-Team customer-success-manager --agent opencodeProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/aAAaqwq/AGI-Super-Team.git skills-src && mkdir -p .opencode/skills && cp -r skills-src/skills/customer-success-manager .opencode/skills/customer-success-manager && rm -rf skills-srcUse ~/.config/opencode/skills/ instead of .opencode/skills for a personal install.
OpenCode skills documentation · loads skills from .opencode/skills/, .claude/skills/, .agents/skills/
Install the "customer-success-manager" agent skill from https://github.com/aAAaqwq/AGI-Super-Team/tree/main/skills/customer-success-manager into .opencode/skills/customer-success-manager/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-success-manager", then confirm the skill loads.OpenCode copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
customer-success-managerMonitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success
Customer Success Manager is an agent skill from aAAaqwq/AGI-Super-Team. Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success
Its SKILL.md is about 2.7k tokens, which your agent loads only when the skill is triggered. The skill folder holds 15 other files, including scripts, reference files and assets (for example `assets/executive_business_review_template.md`, `assets/expected_output.json` and `assets/onboarding_checklist_template.md`).
It sits in Sales & Support, covering Customer success. The repository describes itself as: An installable, cross-framework AI organization: C-suite agents, expert subagents, curated skills, independent review, and one-command setup across 18 AI client/runtime adapters. The licence is MIT.
3 steps, taken from the step headings in SKILL.md.
Read from SKILL.md and the folder at commit 7cefd81. It shows what the files ask for, not the result of running them.
Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.
From allowed-tools in the SKILL.md frontmatter.
Ships 3 files in scripts/ (Python), which the agent can run.
Shell commands in SKILL.md call:
pythonFrom the folder's file list and the shell code blocks in SKILL.md.
No URLs in SKILL.md.
From URLs in SKILL.md, links to its own repository left out.
Names no API keys, tokens, secrets or passwords.
From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.
Customer Success Manager loads about 2.7k tokens when it runs, and up to ~9.8k if it reads all its reference files. Until then it costs about 42 tokens; SKILL.md has 631 words of instructions outside code blocks.
Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.
The automated check found no risky patterns in SKILL.md.
Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); the scripts in this folder are not scanned.
The full file from aAAaqwq/AGI-Super-Team at commit 7cefd81, republished under its MIT licence (© aAAaqwq). 631 words, ~2,684 tokens.
.claude/skills/customer-success-manager/SKILL.md (or your agent's skills folder). This skill also uses 12 other files; get the full folder from GitHub.Production-grade customer success analytics with multi-dimensional health scoring, churn risk prediction, and expansion opportunity identification. Three Python CLI tools provide deterministic, repeatable analysis using standard library only -- no external dependencies, no API calls, no ML models.
All scripts accept a JSON file as positional input argument. See assets/sample_customer_data.json for complete examples.
{
"customers": [
{
"customer_id": "CUST-001",
"name": "Acme Corp",
"segment": "enterprise",
"arr": 120000,
"usage": {
"login_frequency": 85,
"feature_adoption": 72,
"dau_mau_ratio": 0.45
},
"engagement": {
"support_ticket_volume": 3,
"meeting_attendance": 90,
"nps_score": 8,
"csat_score": 4.2
},
"support": {
"open_tickets": 2,
"escalation_rate": 0.05,
"avg_resolution_hours": 18
},
"relationship": {
"executive_sponsor_engagement": 80,
"multi_threading_depth": 4,
"renewal_sentiment": "positive"
},
"previous_period": {
"usage_score": 70,
"engagement_score": 65,
"support_score": 75,
"relationship_score": 60
}
}
]
}{
"customers": [
{
"customer_id": "CUST-001",
"name": "Acme Corp",
"segment": "enterprise",
"arr": 120000,
"contract_end_date": "2026-06-30",
"usage_decline": {
"login_trend": -15,
"feature_adoption_change": -10,
"dau_mau_change": -0.08
},
"engagement_drop": {
"meeting_cancellations": 2,
"response_time_days": 5,
"nps_change": -3
},
"support_issues": {
"open_escalations": 1,
"unresolved_critical": 0,
"satisfaction_trend": "declining"
},
"relationship_signals": {
"champion_left": false,
"sponsor_change": false,
"competitor_mentions": 1
},
"commercial_factors": {
"contract_type": "annual",
"pricing_complaints": false,
"budget_cuts_mentioned": false
}
}
]
}{
"customers": [
{
"customer_id": "CUST-001",
"name": "Acme Corp",
"segment": "enterprise",
"arr": 120000,
"contract": {
"licensed_seats": 100,
"active_seats": 95,
"plan_tier": "professional",
"available_tiers": ["professional", "enterprise", "enterprise_plus"]
},
"product_usage": {
"core_platform": {"adopted": true, "usage_pct": 85},
"analytics_module": {"adopted": true, "usage_pct": 60},
"integrations_module": {"adopted": false, "usage_pct": 0},
"api_access": {"adopted": true, "usage_pct": 40},
"advanced_reporting": {"adopted": false, "usage_pct": 0}
},
"departments": {
"current": ["engineering", "product"],
"potential": ["marketing", "sales", "support"]
}
}
]
}All scripts support two output formats via the --format flag:
text (default): Human-readable formatted output for terminal viewingjson: Machine-readable JSON output for integrations and pipelines# Health scoring
python scripts/health_score_calculator.py assets/sample_customer_data.json
python scripts/health_score_calculator.py assets/sample_customer_data.json --format json
# Churn risk analysis
python scripts/churn_risk_analyzer.py assets/sample_customer_data.json
python scripts/churn_risk_analyzer.py assets/sample_customer_data.json --format json
# Expansion opportunity scoring
python scripts/expansion_opportunity_scorer.py assets/sample_customer_data.json
python scripts/expansion_opportunity_scorer.py assets/sample_customer_data.json --format json# 1. Score customer health across portfolio
python scripts/health_score_calculator.py customer_portfolio.json --format json > health_results.json
# 2. Identify at-risk accounts
python scripts/churn_risk_analyzer.py customer_portfolio.json --format json > risk_results.json
# 3. Find expansion opportunities in healthy accounts
python scripts/expansion_opportunity_scorer.py customer_portfolio.json --format json > expansion_results.json
# 4. Prepare QBR using templates
# Reference: assets/qbr_template.mdPurpose: Multi-dimensional customer health scoring with trend analysis and segment-aware benchmarking.
Dimensions and Weights:
| Dimension | Weight | Metrics |
|---|---|---|
| Usage | 30% | Login frequency, feature adoption, DAU/MAU ratio |
| Engagement | 25% | Support ticket volume, meeting attendance, NPS/CSAT |
| Support | 20% | Open tickets, escalation rate, avg resolution time |
| Relationship | 25% | Executive sponsor engagement, multi-threading depth, renewal sentiment |
Classification:
Usage:
python scripts/health_score_calculator.py customer_data.json
python scripts/health_score_calculator.py customer_data.json --format jsonPurpose: Identify at-risk accounts with behavioral signal detection and tier-based intervention recommendations.
Risk Signal Weights:
| Signal Category | Weight | Indicators |
|---|---|---|
| Usage Decline | 30% | Login trend, feature adoption change, DAU/MAU change |
| Engagement Drop | 25% | Meeting cancellations, response time, NPS change |
| Support Issues | 20% | Open escalations, unresolved critical, satisfaction trend |
| Relationship Signals | 15% | Champion left, sponsor change, competitor mentions |
| Commercial Factors | 10% | Contract type, pricing complaints, budget cuts |
Risk Tiers:
Usage:
python scripts/churn_risk_analyzer.py customer_data.json
python scripts/churn_risk_analyzer.py customer_data.json --format jsonPurpose: Identify upsell, cross-sell, and expansion opportunities with revenue estimation and priority ranking.
Expansion Types:
Usage:
python scripts/expansion_opportunity_scorer.py customer_data.json
python scripts/expansion_opportunity_scorer.py customer_data.json --format json| Reference | Description |
|---|---|
references/health-scoring-framework.md | Complete health scoring methodology, dimension definitions, weighting rationale, threshold calibration |
references/cs-playbooks.md | Intervention playbooks for each risk tier, onboarding, renewal, expansion, and escalation procedures |
references/cs-metrics-benchmarks.md | Industry benchmarks for NRR, GRR, churn rates, health scores, expansion rates by segment and industry |
| Template | Purpose |
|---|---|
assets/qbr_template.md | Quarterly Business Review presentation structure |
assets/success_plan_template.md | Customer success plan with goals, milestones, and metrics |
assets/onboarding_checklist_template.md | 90-day onboarding checklist with phase gates |
assets/executive_business_review_template.md | Executive stakeholder review for strategic accounts |
Last Updated: February 2026 Tools: 3 Python CLI tools Dependencies: Python 3.7+ standard library only
© aAAaqwq, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file
SKILL.md and 12 other files (scripts, references, assets) in skills/customer-success-manager of aAAaqwq/AGI-Super-Team.
Open the folder on GitHubat commit 7cefd81
We found 2 copies of this SKILL.md (exact, near-identical or edited) in other folders, from 2 other GitHub owners. This page covers the copy in aAAaqwq/AGI-Super-Team, which our catalogue first saw on October 9, 2026.
Customer Success Manager next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.
| Skill | Stars | Used in | Tokens | Auto-check | Licence | Repo updated |
|---|---|---|---|---|---|---|
| Customer Success Manager this skillaAAaqwq/AGI-Super-Team | 105 | 2 repos | ~2.7k | Automated safety check: Pass | MIT | |
| Cs Health Scorecardmohitagw15856/pm-claude-skills | 1.4k | — | ~2.4k | Automated safety check: Pass | MIT | |
| Youtube SearchZeroPointRepo/youtube-skills | 1k | 1 repos | ~1.8k | Automated safety check: Pass | MIT | |
| YtZeroPointRepo/youtube-skills | 1k | 1 repos | ~951 | Automated safety check: Pass | MIT | |
| Loki Modedavila7/claude-code-templates | 33k | 7 repos | ~7.1k | Automated safety check: Warn | MIT | |
| Account Researchexplorium-ai/gtm-skills | 185 | — | ~2.8k | Automated safety check: Pass | MIT |
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Categories
Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success. Customer Success Manager is an agent skill from aAAaqwq/AGI-Super-Team.
Customer Success Manager fits situations like: tasks that involve Customer success.
Run `npx skills add aAAaqwq/AGI-Super-Team --skill customer-success-manager -a claude-code`. Or copy the skill folder (skills/customer-success-manager in aAAaqwq/AGI-Super-Team) into .claude/skills/customer-success-manager in your project. Claude Code loads it when a task matches its description.
Run `npx skills add aAAaqwq/AGI-Super-Team --skill customer-success-manager -a codex`. Or copy the skill folder (skills/customer-success-manager in aAAaqwq/AGI-Super-Team) into .agents/skills/customer-success-manager in your project. Codex loads it when a task matches its description.
Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add aAAaqwq/AGI-Super-Team --skill customer-success-manager -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/customer-success-manager, .gemini/skills/customer-success-manager, .github/skills/customer-success-manager and .opencode/skills/customer-success-manager in your project.
Going by SKILL.md and its folder, Customer Success Manager needs Python for the scripts in its folder and the command-line tools its instructions call (python). Our summary lists: Python 3.
SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.
Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. The check reads SKILL.md only: the scripts in the folder are not scanned, so read them before running anything.
Customer Success Manager is published under the MIT licence (declared in SKILL.md). It allows redistribution, so the full SKILL.md is shown on this page.
About 2.7k tokens (SKILL.md is roughly 11k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full. Its references folder adds about 7.1k tokens, read only when the agent opens those files.
Skills that share tags, products or a category with Customer Success Manager: Cs Health Scorecard (mohitagw15856/pm-claude-skills, 1.4k stars), Youtube Search (ZeroPointRepo/youtube-skills, 1k stars), Yt (ZeroPointRepo/youtube-skills, 1k stars) and Loki Mode (davila7/claude-code-templates, 33k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.
aAAaqwq (a GitHub user) maintains it in aAAaqwq/AGI-Super-Team, which has 105 GitHub stars. The repository holds 167 skills in this directory. The repository was last updated on October 8, 2026.
Source: aAAaqwq/AGI-Super-Team on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.