Pp Gladly

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Gladly — Printing Press CLI

Prerequisites: Install the CLI

This skill drives the gladly-pp-cli binary. You must verify the CLI is installed before invoking any command from this skill. If it is missing, install it first:

1. Install via the Printing Press installer. It defaults binaries to $HOME/.local/bin on macOS/Linux and %LOCALAPPDATA%\Programs\PrintingPress\bin on Windows:

   npx -y @mvanhorn/printing-press-library install gladly --cli-only

2. Verify: gladly-pp-cli --version
3. Ensure the reported install directory is on $PATH for the agent/runtime that will invoke this skill.

If the npx install fails (no Node, offline, etc.), fall back to a direct Go install (requires Go 1.26.6 or newer). This installs into $GOPATH/bin (default $HOME/go/bin), so add that directory to $PATH instead:

go install github.com/mvanhorn/printing-press-library/library/sales-and-crm/gladly/cmd/gladly-pp-cli@latest

If --version reports "command not found" after install, the runtime cannot see the binary directory on $PATH. Do not proceed with skill commands until verification succeeds.

Read-first Gladly API surface for customer timelines, conversations, agents, topics, answers, and support operations.

When Not to Use This CLI

Do not activate this CLI for requests that require creating, updating, deleting, publishing, commenting, upvoting, inviting, ordering, sending messages, booking, purchasing, or changing remote state. This printed CLI exposes read-only commands for inspection, export, sync, and analysis.

Command Reference

agents — Manage agents

• gladly-pp-cli agents — List agents.

answers — Manage answers

• gladly-pp-cli answers — List knowledge answers.

conversation-items — Manage conversation items

• gladly-pp-cli conversation-items — List conversation timeline items.

conversations — Manage conversations

• gladly-pp-cli conversations get — Get a conversation.
• gladly-pp-cli conversations list — List customer conversations.

customers — Manage customers

• gladly-pp-cli customers get — Get a Gladly customer profile.
• gladly-pp-cli customers list — List Gladly customers.

inboxes — Manage inboxes

• gladly-pp-cli inboxes — List inboxes.

reports — Manage reports

• gladly-pp-cli reports — List available reports.

tasks — Manage tasks

• gladly-pp-cli tasks — List Gladly tasks.

topics — Manage topics

• gladly-pp-cli topics — List conversation topics.

Finding the right command

When you know what you want to do but not which command does it, ask the CLI directly:

gladly-pp-cli which "<capability in your own words>"

which resolves a natural-language capability query to the best matching command from this CLI's curated feature index. Exit code 0 means at least one match; exit code 2 means no confident match — fall back to --help or use a narrower query.

Auth Setup

Run gladly-pp-cli auth setup to print the URL and steps for getting a key (add --launch to open the URL). Then set:

export GLADLY_USERNAME="<your-username>"
export GLADLY_PASSWORD="<your-password>"

Or persist them in ~/.config/gladly-pp-cli/config.toml:

gladly-pp-cli auth set-token "<username>" "<password>"

Run gladly-pp-cli doctor to verify setup.

Agent Mode

Add --agent to any command. Expands to: --json --compact --no-input --no-color --yes.

• Pipeable — JSON on stdout, errors on stderr

• Filterable — --select keeps a subset of fields. Dotted paths descend into nested structures; arrays traverse element-wise. Critical for keeping context small on verbose APIs:

  gladly-pp-cli agents --agent --select id,name,status

• Previewable — --dry-run shows the request without sending

• Offline-friendly — sync/search commands can use the local SQLite store when available

• Non-interactive — never prompts, every input is a flag

• Read-only — do not use this CLI for create, update, delete, publish, comment, upvote, invite, order, send, or other mutating requests

Response envelope

Commands that read from the local store or the API wrap output in a provenance envelope:

{
  "meta": {"source": "live" | "local", "synced_at": "...", "reason": "..."},
  "results": <data>
}

Parse .results for data and .meta.source to know whether it's live or local. A human-readable N results (live) summary is printed to stderr only when stdout is a terminal AND no machine-format flag (--json, --csv, --compact, --quiet, --plain, --select) is set — piped/agent consumers and explicit-format runs get pure JSON on stdout.