Trader Memory Core
tradermonty/claude-trading-skills
Track investment theses across their lifecycle — from screening idea to closed position with postmortem.
Write a support runbook for handling a recurring issue type consistently.
Install Support Runbook
$ npx skills add mohitagw15856/pm-claude-skills --skill support-runbook -a claude-codeProject install by default; add -g for ~/.claude/skills/.
$ gh skill install mohitagw15856/pm-claude-skills support-runbook --agent claude-codeProject scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).
$ git clone --depth 1 https://github.com/mohitagw15856/pm-claude-skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/skills/support-runbook .claude/skills/support-runbook && rm -rf skills-srcUse ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.
Claude Code skills documentation · loads skills from .claude/skills/
Install the "support-runbook" agent skill from https://github.com/mohitagw15856/pm-claude-skills/tree/main/skills/support-runbook into .claude/skills/support-runbook/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "support-runbook", then confirm the skill loads.Claude Code copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$skill-installer install https://github.com/mohitagw15856/pm-claude-skills/tree/main/skills/support-runbookType this inside Codex. $skill-installer <name> installs a curated skill from openai/skills. The installer writes to $CODEX_HOME/skills (default ~/.codex/skills). Restart Codex if the skill does not show up.
$ npx skills add mohitagw15856/pm-claude-skills --skill support-runbook -a codexProject install goes to .agents/skills/; add -g for ~/.codex/skills/.
$ gh skill install mohitagw15856/pm-claude-skills support-runbook --agent codexProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/mohitagw15856/pm-claude-skills.git skills-src && mkdir -p .agents/skills && cp -r skills-src/skills/support-runbook .agents/skills/support-runbook && rm -rf skills-srcUse ~/.agents/skills/ instead of .agents/skills for a personal install.
Codex skills documentation · loads skills from .agents/skills/
Install the "support-runbook" agent skill from https://github.com/mohitagw15856/pm-claude-skills/tree/main/skills/support-runbook into .agents/skills/support-runbook/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "support-runbook", then confirm the skill loads.Codex copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add mohitagw15856/pm-claude-skills --skill support-runbook -a cursorProject install goes to .agents/skills/; add -g for ~/.cursor/skills/.
$ gh skill install mohitagw15856/pm-claude-skills support-runbook --agent cursorProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/mohitagw15856/pm-claude-skills.git skills-src && mkdir -p .cursor/skills && cp -r skills-src/skills/support-runbook .cursor/skills/support-runbook && rm -rf skills-srcUse ~/.cursor/skills/ instead of .cursor/skills for a personal install.
Cursor skills documentation · loads skills from .cursor/skills/, .agents/skills/, .claude/skills/, .codex/skills/
Install the "support-runbook" agent skill from https://github.com/mohitagw15856/pm-claude-skills/tree/main/skills/support-runbook into .cursor/skills/support-runbook/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "support-runbook", then confirm the skill loads.Cursor copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gemini skills install https://github.com/mohitagw15856/pm-claude-skills.git --path skills/support-runbook--scope user (default) or --scope workspace; --path is the subfolder of the repo that holds the skill; --consent skips the security confirmation prompt.
$ npx skills add mohitagw15856/pm-claude-skills --skill support-runbook -a gemini-cliProject install goes to .agents/skills/; add -g for ~/.gemini/skills/.
$ gh skill install mohitagw15856/pm-claude-skills support-runbook --agent gemini-cliProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/mohitagw15856/pm-claude-skills.git skills-src && mkdir -p .gemini/skills && cp -r skills-src/skills/support-runbook .gemini/skills/support-runbook && rm -rf skills-srcUse ~/.gemini/skills/ instead of .gemini/skills for a personal install, then run /skills reload.
Gemini CLI skills documentation · loads skills from .gemini/skills/, .agents/skills/
Install the "support-runbook" agent skill from https://github.com/mohitagw15856/pm-claude-skills/tree/main/skills/support-runbook into .gemini/skills/support-runbook/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "support-runbook", then confirm the skill loads.Gemini CLI copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gh skill install mohitagw15856/pm-claude-skills support-runbookInstalls for Copilot at project scope by default; add --scope user for a personal install. Preview a skill first with gh skill preview. Needs GitHub CLI 2.90.0 or later (public preview).
$ npx skills add mohitagw15856/pm-claude-skills --skill support-runbook -a github-copilotProject install goes to .agents/skills/; add -g for ~/.copilot/skills/.
$ git clone --depth 1 https://github.com/mohitagw15856/pm-claude-skills.git skills-src && mkdir -p .github/skills && cp -r skills-src/skills/support-runbook .github/skills/support-runbook && rm -rf skills-srcUse ~/.copilot/skills/ instead of .github/skills for a personal install. Commit .github/skills so cloud agent and code review can use it.
GitHub Copilot skills documentation · loads skills from .github/skills/, .claude/skills/, .agents/skills/
Install the "support-runbook" agent skill from https://github.com/mohitagw15856/pm-claude-skills/tree/main/skills/support-runbook into .github/skills/support-runbook/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "support-runbook", then confirm the skill loads.GitHub Copilot copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add mohitagw15856/pm-claude-skills --skill support-runbook -a opencodeOpenCode documents no install command of its own. Project install goes to .agents/skills/; add -g for ~/.config/opencode/skills/.
$ gh skill install mohitagw15856/pm-claude-skills support-runbook --agent opencodeProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/mohitagw15856/pm-claude-skills.git skills-src && mkdir -p .opencode/skills && cp -r skills-src/skills/support-runbook .opencode/skills/support-runbook && rm -rf skills-srcUse ~/.config/opencode/skills/ instead of .opencode/skills for a personal install.
OpenCode skills documentation · loads skills from .opencode/skills/, .claude/skills/, .agents/skills/
Install the "support-runbook" agent skill from https://github.com/mohitagw15856/pm-claude-skills/tree/main/skills/support-runbook into .opencode/skills/support-runbook/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "support-runbook", then confirm the skill loads.OpenCode copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
Facts
- Skill name
support-runbook- GitHub stars
- 1.4k
- Token cost
- ~984 tokens
- SKILL.md length
- 497 words
- Files
- 1
- Skills in repo
- 1,348
- Repo updated
- First seen
- Licence
- MIT
At a glance
Write a support runbook for handling a recurring issue type consistently.
- Asked to write a support runbook
- SKILL.md covers Required Inputs, Output Format, Quality Checks and Anti-Patterns, plus 2 more sections
- Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md
- A troubleshooting playbook for agents
What it does
Support Runbook is an agent skill from mohitagw15856/pm-claude-skills. Write a support runbook for handling a recurring issue type consistently. Use when asked to write a support runbook, a troubleshooting playbook for agents, a handling guide for a common issue, or a tier-1 response procedure. Produces a runbook — issue identification, triage/severity, step-by-step diagnosis & resolution, decision tree, when/how to escalate, and the customer-comms templates — so any agent resolves it the same way.
Its SKILL.md is about 980 tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.
It sits in DevOps & Cloud, covering Runbooks and postmortems. The repository describes itself as: 1255 professional Agent Skills for Claude, ChatGPT, Gemini, Cursor & Codex — PRDs, postmortems, leases, medical bills, layoffs, go-bags, new countries. Plain markdown, MIT, in… The licence is MIT.
When your agent uses it
- Asked to write a support runbook
- A troubleshooting playbook for agents
- A handling guide for a common issue
- A tier-1 response procedure
Example prompts
- “/support-runbook”
What it can do on your machine
Read from SKILL.md and the folder at commit 1cbf1f0. It shows what the files ask for, not the result of running them.
Tool permissions
Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.
From allowed-tools in the SKILL.md frontmatter.
Runs code
No scripts in the folder and no shell commands in SKILL.md.
From the folder's file list and the shell code blocks in SKILL.md.
Network
No URLs in SKILL.md.
From URLs in SKILL.md, links to its own repository left out.
Credentials
Names no API keys, tokens, secrets or passwords.
From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.
Context cost
Support Runbook loads about 984 tokens when it runs. Until then it costs about 112 tokens; SKILL.md has 497 words of instructions outside code blocks.
Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.
Safety
Auto-check passed
The automated check found no risky patterns in SKILL.md.
Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.
SKILL.md
The full file from mohitagw15856/pm-claude-skills at commit 1cbf1f0, republished under its MIT licence (© mohitagw15856). 497 words, ~984 tokens.
Download SKILL.mdSave it as
.claude/skills/support-runbook/SKILL.md (or your agent's skills folder).- name
- support-runbook
- description
- Write a support runbook for handling a recurring issue type consistently. Use when asked to write a support runbook, a troubleshooting playbook for agents, a handling guide for a common issue, or a tier-1 response procedure. Produces a runbook — issue identification, triage/severity, step-by-step diagnosis & resolution, decision tree, when/how to escalate, and the customer-comms templates — so any agent resolves it the same way.
Support Runbook Skill
When the same issue hits support repeatedly, every agent shouldn't reinvent the fix. A support runbook makes the resolution consistent and fast: how to recognise it, how urgent it is, the diagnostic steps, the decision tree, and exactly when to escalate (with what info). This skill writes that — turning tribal knowledge into a procedure tier-1 can follow.
Required Inputs
Ask for these only if they aren't already provided:
- The issue type — the recurring problem this runbook covers (e.g. "sync failures," "login loops," "billing discrepancy").
- How to recognise it — symptoms and how it's reported.
- The resolution path(s) — diagnostic steps and fixes (including the branches — "if X then…").
- Escalation — when it exceeds tier-1, who it goes to, and with what diagnostics.
Output Format
Support Runbook: [issue type]
1. Identify — the symptoms and how customers describe it (so agents recognise it from a vague ticket). What it's often confused with.
2. Severity / triage — how to rate urgency (is it down vs. degraded vs. cosmetic? affecting one user or many?) and the response-time expectation per level.
3. Diagnose — ordered steps to pinpoint the cause; what to check and what each result means. A decision tree where the path branches:
If [symptom A] → likely [cause] → go to Fix 1. If [symptom B] → check [thing] → if yes, Fix 2; if no, escalate.
4. Resolve — the fix per branch, step by step, including what to tell the customer to do (and what not to touch).
5. Escalate — the exact trigger to escalate (time-boxed: "if unresolved in N min" or "if it affects >X users"), who to (team/tier), and the diagnostics to attach so the next tier doesn't start cold.
6. Customer comms — ready snippets for the key moments: acknowledging, mid-resolution update, resolved, and "escalating, here's what's next" (pair with support-macro).
7. Prevention note — if this issue recurs a lot, the upstream fix/feature to flag to product/eng.
Show full SKILL.md (185 more words)Show less
Quality Checks
- Identification covers how customers actually describe it (not just the internal name)
- Severity/triage guidance sets response expectations
- Diagnosis is a clear ordered path / decision tree, not a wall of tips
- Escalation has an explicit trigger, target, and the diagnostics to attach
- Customer-comms snippets cover acknowledge / update / resolve / escalate
- Flags the upstream fix if the issue is frequent (so support feeds product)
Anti-Patterns
- Do not write a tip list instead of an ordered path — agents need "do this, then this," with branches
- Do not leave escalation vague — "escalate if needed" means everyone escalates differently; time-box and specify the target + attachments
- Do not omit the customer comms — resolution + silence still feels like bad support
- Do not ignore severity — treating a full outage like a how-to question loses trust fast
- Do not let a high-frequency issue stay a runbook forever — flag the root-cause fix to product
Based On
Support-operations practice — issue triage, decision-tree diagnosis, time-boxed escalation, and consistent agent procedures.
Example Trigger Phrases
- "Write a support runbook."
- "Write a troubleshooting playbook for agents."
- "Write a handling guide for this common issue."
- "Write the tier-1 response procedure."
© mohitagw15856, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file
Files
Just SKILL.md in skills/support-runbook of mohitagw15856/pm-claude-skills.
Open the folder on GitHubat commit 1cbf1f0
Compare with similar skills
Support Runbook next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.
| Skill | Stars | Used in | Tokens | Auto-check | Licence | Repo updated |
|---|---|---|---|---|---|---|
| Support Runbook this skillmohitagw15856/pm-claude-skills | 1.4k | — | ~984 | Automated safety check: Pass | MIT | |
| Trader Memory Coretradermonty/claude-trading-skills | 3k | 2 repos | ~4.3k | Automated safety check: Pass | MIT | |
| Author Migrationnrwl/nx | 29k | — | ~12k | Automated safety check: Notes | MIT | |
| Write Notes Like Deepseekczm15053/write-notes-like-deepseek | 508 | — | ~2k | Automated safety check: Pass | None | |
| OpenRig Upgrade Proceduremvschwarz/openrig | 6.8k | — | ~2.9k | Automated safety check: Pass | Apache-2.0 | |
| GreptimeDB Release RunbookGreptimeTeam/greptimedb | 6.7k | — | ~1.4k | Automated safety check: Pass | Apache-2.0 |
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Related
Categories
Questions about Support Runbook
What does Support Runbook do?
Write a support runbook for handling a recurring issue type consistently. Support Runbook is an agent skill from mohitagw15856/pm-claude-skills. Write a support runbook for handling a recurring issue type consistently.
When should I use Support Runbook?
Support Runbook fits situations like: asked to write a support runbook; A troubleshooting playbook for agents; A handling guide for a common issue; A tier-1 response procedure.
How do I install Support Runbook in Claude Code?
Run `npx skills add mohitagw15856/pm-claude-skills --skill support-runbook -a claude-code`. Or copy the skill folder (skills/support-runbook in mohitagw15856/pm-claude-skills) into .claude/skills/support-runbook in your project. Claude Code loads it when a task matches its description.
How do I install Support Runbook in Codex?
Run `npx skills add mohitagw15856/pm-claude-skills --skill support-runbook -a codex`. Or copy the skill folder (skills/support-runbook in mohitagw15856/pm-claude-skills) into .agents/skills/support-runbook in your project. Codex loads it when a task matches its description.
Can I use Support Runbook in Cursor, Gemini CLI or GitHub Copilot?
Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add mohitagw15856/pm-claude-skills --skill support-runbook -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/support-runbook, .gemini/skills/support-runbook, .github/skills/support-runbook and .opencode/skills/support-runbook in your project.
What does Support Runbook need to run?
SKILL.md names no scripts, command-line tools or credentials: Support Runbook is instructions for the agent only.
Does Support Runbook access the network?
SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.
Is Support Runbook safe to install?
Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.
What licence does Support Runbook use?
Support Runbook is published under the MIT licence (the repository's licence). It allows redistribution, so the full SKILL.md is shown on this page.
How many tokens does Support Runbook use?
About 984 tokens (SKILL.md is roughly 3.9k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.
What are the alternatives to Support Runbook?
Skills that share tags, products or a category with Support Runbook: Trader Memory Core (tradermonty/claude-trading-skills, 3k stars), Author Migration (nrwl/nx, 29k stars), Write Notes Like Deepseek (czm15053/write-notes-like-deepseek, 508 stars) and OpenRig Upgrade Procedure (mvschwarz/openrig, 6.8k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.
Who maintains Support Runbook?
mohitagw15856 (a GitHub user) maintains it in mohitagw15856/pm-claude-skills, which has 1,434 GitHub stars. The repository holds 1,348 skills in this directory. The repository was last updated on October 9, 2026.
Source: mohitagw15856/pm-claude-skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.