Brand Product Knowledge Builder
limecloud/lime
将品牌产品资料、规格参数、卖点证据、FAQ、价格权益、竞品区别和合规边界，整理成符合 Agent Knowledge v0.6 document-first 标准、可被 AI 安全调用的产品资料知识库。适用于用户要求“整理产品知识库”“沉淀产品 FAQ”“把品牌产品资料变成项目资料”“维护产品资料包”的场景。
Write reusable support macros / canned responses that sound human, not robotic.
Install Support Macro
$ npx skills add mohitagw15856/pm-claude-skills --skill support-macro -a claude-codeProject install by default; add -g for ~/.claude/skills/.
$ gh skill install mohitagw15856/pm-claude-skills support-macro --agent claude-codeProject scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).
$ git clone --depth 1 https://github.com/mohitagw15856/pm-claude-skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/skills/support-macro .claude/skills/support-macro && rm -rf skills-srcUse ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.
Claude Code skills documentation · loads skills from .claude/skills/
Install the "support-macro" agent skill from https://github.com/mohitagw15856/pm-claude-skills/tree/main/skills/support-macro into .claude/skills/support-macro/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "support-macro", then confirm the skill loads.Claude Code copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$skill-installer install https://github.com/mohitagw15856/pm-claude-skills/tree/main/skills/support-macroType this inside Codex. $skill-installer <name> installs a curated skill from openai/skills. The installer writes to $CODEX_HOME/skills (default ~/.codex/skills). Restart Codex if the skill does not show up.
$ npx skills add mohitagw15856/pm-claude-skills --skill support-macro -a codexProject install goes to .agents/skills/; add -g for ~/.codex/skills/.
$ gh skill install mohitagw15856/pm-claude-skills support-macro --agent codexProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/mohitagw15856/pm-claude-skills.git skills-src && mkdir -p .agents/skills && cp -r skills-src/skills/support-macro .agents/skills/support-macro && rm -rf skills-srcUse ~/.agents/skills/ instead of .agents/skills for a personal install.
Codex skills documentation · loads skills from .agents/skills/
Install the "support-macro" agent skill from https://github.com/mohitagw15856/pm-claude-skills/tree/main/skills/support-macro into .agents/skills/support-macro/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "support-macro", then confirm the skill loads.Codex copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add mohitagw15856/pm-claude-skills --skill support-macro -a cursorProject install goes to .agents/skills/; add -g for ~/.cursor/skills/.
$ gh skill install mohitagw15856/pm-claude-skills support-macro --agent cursorProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/mohitagw15856/pm-claude-skills.git skills-src && mkdir -p .cursor/skills && cp -r skills-src/skills/support-macro .cursor/skills/support-macro && rm -rf skills-srcUse ~/.cursor/skills/ instead of .cursor/skills for a personal install.
Cursor skills documentation · loads skills from .cursor/skills/, .agents/skills/, .claude/skills/, .codex/skills/
Install the "support-macro" agent skill from https://github.com/mohitagw15856/pm-claude-skills/tree/main/skills/support-macro into .cursor/skills/support-macro/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "support-macro", then confirm the skill loads.Cursor copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gemini skills install https://github.com/mohitagw15856/pm-claude-skills.git --path skills/support-macro--scope user (default) or --scope workspace; --path is the subfolder of the repo that holds the skill; --consent skips the security confirmation prompt.
$ npx skills add mohitagw15856/pm-claude-skills --skill support-macro -a gemini-cliProject install goes to .agents/skills/; add -g for ~/.gemini/skills/.
$ gh skill install mohitagw15856/pm-claude-skills support-macro --agent gemini-cliProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/mohitagw15856/pm-claude-skills.git skills-src && mkdir -p .gemini/skills && cp -r skills-src/skills/support-macro .gemini/skills/support-macro && rm -rf skills-srcUse ~/.gemini/skills/ instead of .gemini/skills for a personal install, then run /skills reload.
Gemini CLI skills documentation · loads skills from .gemini/skills/, .agents/skills/
Install the "support-macro" agent skill from https://github.com/mohitagw15856/pm-claude-skills/tree/main/skills/support-macro into .gemini/skills/support-macro/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "support-macro", then confirm the skill loads.Gemini CLI copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gh skill install mohitagw15856/pm-claude-skills support-macroInstalls for Copilot at project scope by default; add --scope user for a personal install. Preview a skill first with gh skill preview. Needs GitHub CLI 2.90.0 or later (public preview).
$ npx skills add mohitagw15856/pm-claude-skills --skill support-macro -a github-copilotProject install goes to .agents/skills/; add -g for ~/.copilot/skills/.
$ git clone --depth 1 https://github.com/mohitagw15856/pm-claude-skills.git skills-src && mkdir -p .github/skills && cp -r skills-src/skills/support-macro .github/skills/support-macro && rm -rf skills-srcUse ~/.copilot/skills/ instead of .github/skills for a personal install. Commit .github/skills so cloud agent and code review can use it.
GitHub Copilot skills documentation · loads skills from .github/skills/, .claude/skills/, .agents/skills/
Install the "support-macro" agent skill from https://github.com/mohitagw15856/pm-claude-skills/tree/main/skills/support-macro into .github/skills/support-macro/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "support-macro", then confirm the skill loads.GitHub Copilot copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add mohitagw15856/pm-claude-skills --skill support-macro -a opencodeOpenCode documents no install command of its own. Project install goes to .agents/skills/; add -g for ~/.config/opencode/skills/.
$ gh skill install mohitagw15856/pm-claude-skills support-macro --agent opencodeProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/mohitagw15856/pm-claude-skills.git skills-src && mkdir -p .opencode/skills && cp -r skills-src/skills/support-macro .opencode/skills/support-macro && rm -rf skills-srcUse ~/.config/opencode/skills/ instead of .opencode/skills for a personal install.
OpenCode skills documentation · loads skills from .opencode/skills/, .claude/skills/, .agents/skills/
Install the "support-macro" agent skill from https://github.com/mohitagw15856/pm-claude-skills/tree/main/skills/support-macro into .opencode/skills/support-macro/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "support-macro", then confirm the skill loads.OpenCode copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
Facts
- Skill name
support-macro- GitHub stars
- 1.4k
- Token cost
- ~856 tokens
- SKILL.md length
- 407 words
- Files
- 1
- Skills in repo
- 1,348
- Repo updated
- First seen
- Licence
- MIT
At a glance
Write reusable support macros / canned responses that sound human, not robotic.
- Asked to write a support macro
- SKILL.md covers Required Inputs, Output Format, Quality Checks and Anti-Patterns, plus 2 more sections
- Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md
- A canned response
What it does
Support Macro is an agent skill from mohitagw15856/pm-claude-skills. Write reusable support macros / canned responses that sound human, not robotic. Use when asked to write a support macro, a canned response, a saved reply, or a template for a common customer ticket. Produces a macro — an empathetic opener, the clear answer/steps, placeholders for personalisation, and a warm close — plus variants (resolved / need-more-info / escalating), tuned to keep it human.
Its SKILL.md is about 860 tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.
It sits in Sales & Support, covering Help center and FAQ content. The repository describes itself as: 1255 professional Agent Skills for Claude, ChatGPT, Gemini, Cursor & Codex — PRDs, postmortems, leases, medical bills, layoffs, go-bags, new countries. Plain markdown, MIT, in… The licence is MIT.
When your agent uses it
- Asked to write a support macro
- A canned response
- A template for a common customer ticket
Example prompts
- “/support-macro”
What it can do on your machine
Read from SKILL.md and the folder at commit 1cbf1f0. It shows what the files ask for, not the result of running them.
Tool permissions
Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.
From allowed-tools in the SKILL.md frontmatter.
Runs code
No scripts in the folder and no shell commands in SKILL.md.
From the folder's file list and the shell code blocks in SKILL.md.
Network
No URLs in SKILL.md.
From URLs in SKILL.md, links to its own repository left out.
Credentials
Names no API keys, tokens, secrets or passwords.
From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.
Context cost
Support Macro loads about 856 tokens when it runs. Until then it costs about 103 tokens; SKILL.md has 407 words of instructions outside code blocks.
Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.
Safety
Auto-check passed
The automated check found no risky patterns in SKILL.md.
Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.
SKILL.md
The full file from mohitagw15856/pm-claude-skills at commit 1cbf1f0, republished under its MIT licence (© mohitagw15856). 407 words, ~856 tokens.
Download SKILL.mdSave it as
.claude/skills/support-macro/SKILL.md (or your agent's skills folder).- name
- support-macro
- description
- Write reusable support macros / canned responses that sound human, not robotic. Use when asked to write a support macro, a canned response, a saved reply, or a template for a common customer ticket. Produces a macro — an empathetic opener, the clear answer/steps, placeholders for personalisation, and a warm close — plus variants (resolved / need-more-info / escalating), tuned to keep it human.
Support Macro Skill
Macros make support fast — but bad ones make it feel like a wall of copy-paste, which customers hate. A good macro is a scaffold: empathetic opener, the actual answer in clear steps, obvious personalisation slots, and a human close — fast for the agent, warm for the customer. This skill writes that, with the variants a single situation usually needs.
Required Inputs
Ask for these only if they aren't already provided:
- The scenario — the common ticket this macro answers (password reset, refund request, bug report, how-to).
- The resolution — the actual answer or steps.
- Brand voice — formal, friendly, playful (defaults to warm-professional).
- Constraints — anything that must be said (policy, legal, security) or links to include.
Output Format
Macro: [scenario]
Primary macro:
Opener — acknowledge the person + their issue specifically ("Sorry the export failed — let's get that sorted."). Not "Dear valued customer." Answer — the resolution in clear, numbered steps where it's a process. One idea per line. Personalisation slots — clearly marked
[first name],[order #],[specific detail]the agent fills. Close — a warm, human sign-off + an open door ("If that doesn't do it, just reply here and I'll dig in.").
Variants (same scenario, different outcomes):
- Resolved — the answer above, confident it's fixed.
- Need more info — what you need from them and why, framed helpfully (not interrogation).
- Escalating / known issue — honest acknowledgement, what happens next, and a realistic timeframe.
Notes: keep placeholders obvious so agents always personalise; flag the one line that must stay (policy/legal); keep it scannable on mobile.
Show full SKILL.md (160 more words)Show less
Quality Checks
- Opens by acknowledging the person and their specific issue
- The answer is clear and step-by-step where it's a process
- Personalisation slots are clearly marked so agents fill them every time
- Includes the variants the scenario needs (resolved / more-info / escalating)
- Sounds like a person — contractions, warmth — not a corporate template
Anti-Patterns
- Do not write "Dear valued customer" / robotic openers — acknowledge the actual person and problem
- Do not make it un-personalisable — a macro with no slots gets sent cold and feels like spam
- Do not bury the answer in apology — empathise briefly, then solve
- Do not over-promise on escalations — give an honest, realistic timeframe
- Do not write one macro for a scenario with multiple outcomes — give the resolved/more-info/escalating variants
Based On
Support-experience practice — empathetic, scannable, personalised canned responses (Zendesk/Intercom macro conventions).
Example Trigger Phrases
- "Write a support macro."
- "Write a canned response for refund requests."
- "Write a saved reply that doesn't sound robotic."
- "Template our answer to this common ticket."
© mohitagw15856, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file
Files
Just SKILL.md in skills/support-macro of mohitagw15856/pm-claude-skills.
Open the folder on GitHubat commit 1cbf1f0
Compare with similar skills
Support Macro next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.
| Skill | Stars | Used in | Tokens | Auto-check | Licence | Repo updated |
|---|---|---|---|---|---|---|
| Support Macro this skillmohitagw15856/pm-claude-skills | 1.4k | — | ~856 | Automated safety check: Pass | MIT | |
| Brand Product Knowledge Builderlimecloud/lime | 1.5k | — | ~709 | Automated safety check: Pass | Apache-2.0 | |
| Cc10x Guideromiluz13/cc10x | 164 | — | ~2.2k | Automated safety check: Pass | MIT | |
| Yao Geo Intent Mineryaojingang/yao-geo-skills | 871 | — | ~500 | Automated safety check: Pass | MIT | |
| Faq CollectorCherryHQ/cherry-studio | 52k | — | ~154 | Automated safety check: Pass | AGPL-3.0 | |
| Eol Internal Enablementdeanpeters/Product-Manager-Skills | 7.2k | — | ~3.1k | Automated safety check: Pass | Custom licence |
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Related
Categories
Questions about Support Macro
What does Support Macro do?
Write reusable support macros / canned responses that sound human, not robotic. Support Macro is an agent skill from mohitagw15856/pm-claude-skills. Write reusable support macros / canned responses that sound human, not robotic.
When should I use Support Macro?
Support Macro fits situations like: asked to write a support macro; A canned response; A template for a common customer ticket.
How do I install Support Macro in Claude Code?
Run `npx skills add mohitagw15856/pm-claude-skills --skill support-macro -a claude-code`. Or copy the skill folder (skills/support-macro in mohitagw15856/pm-claude-skills) into .claude/skills/support-macro in your project. Claude Code loads it when a task matches its description.
How do I install Support Macro in Codex?
Run `npx skills add mohitagw15856/pm-claude-skills --skill support-macro -a codex`. Or copy the skill folder (skills/support-macro in mohitagw15856/pm-claude-skills) into .agents/skills/support-macro in your project. Codex loads it when a task matches its description.
Can I use Support Macro in Cursor, Gemini CLI or GitHub Copilot?
Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add mohitagw15856/pm-claude-skills --skill support-macro -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/support-macro, .gemini/skills/support-macro, .github/skills/support-macro and .opencode/skills/support-macro in your project.
What does Support Macro need to run?
SKILL.md names no scripts, command-line tools or credentials: Support Macro is instructions for the agent only.
Does Support Macro access the network?
SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.
Is Support Macro safe to install?
Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.
What licence does Support Macro use?
Support Macro is published under the MIT licence (the repository's licence). It allows redistribution, so the full SKILL.md is shown on this page.
How many tokens does Support Macro use?
About 856 tokens (SKILL.md is roughly 3.4k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.
What are the alternatives to Support Macro?
Skills that share tags, products or a category with Support Macro: Brand Product Knowledge Builder (limecloud/lime, 1.5k stars), Cc10x Guide (romiluz13/cc10x, 164 stars), Yao Geo Intent Miner (yaojingang/yao-geo-skills, 871 stars) and Faq Collector (CherryHQ/cherry-studio, 52k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.
Who maintains Support Macro?
mohitagw15856 (a GitHub user) maintains it in mohitagw15856/pm-claude-skills, which has 1,433 GitHub stars. The repository holds 1,348 skills in this directory. The repository was last updated on October 8, 2026.
Source: mohitagw15856/pm-claude-skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.