Agent skill

Rma Failure Analysis

by mohitagw15856 in mohitagw15856/pm-claude-skills

Turn field returns into a structured failure-analysis report — RMA triage taxonomy (NTF vs real failures), Pareto by verified failure mode, 8D-style containment→root-cause→corrective-action…

MITAuto-check passedDevelopment

Install Rma Failure Analysis

skills CLI
$ npx skills add mohitagw15856/pm-claude-skills --skill rma-failure-analysis -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install mohitagw15856/pm-claude-skills rma-failure-analysis --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/mohitagw15856/pm-claude-skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/skills/rma-failure-analysis .claude/skills/rma-failure-analysis && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
rma-failure-analysis
GitHub stars
1.4k
Token cost
~1.4k tokens
SKILL.md length
699 words
Files
1
Skills in repo
1,348
Repo updated
First seen
Licence
MIT

At a glance

Turn field returns into a structured failure-analysis report — RMA triage taxonomy (NTF vs real failures), Pareto by verified failure mode, 8D-style containment→root-cause→corrective-action…

  • Works in 7 steps: Summary — return rate vs target,… → Triage breakdown — table: bucket, count,… → Verified-failure Pareto — mode, count,… → …
  • Asked to analyse RMA data
  • SKILL.md covers What This Skill Produces, Required Inputs, Analysis Framework and Output Format, plus 3 more sections
  • Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md

What it does

Rma Failure Analysis is an agent skill from mohitagw15856/pm-claude-skills. Turn field returns into a structured failure-analysis report — RMA triage taxonomy (NTF vs real failures), Pareto by verified failure mode, 8D-style containment→root-cause→corrective-action structure, and cost-of-quality framing. Use when asked to analyse RMA data, investigate field returns, run failure analysis on returned units, write an 8D report, or figure out why return rates are climbing. Produces a failure-analysis report with a triage-clean Pareto, 8D actions, and the cost case for fixing each mode.

Its SKILL.md is about 1.4k tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.

It sits in Development, covering Root cause analysis. The repository describes itself as: 1255 professional Agent Skills for Claude, ChatGPT, Gemini, Cursor & Codex — PRDs, postmortems, leases, medical bills, layoffs, go-bags, new countries. Plain markdown, MIT, in… The licence is MIT.

When your agent uses it

  • Asked to analyse RMA data
  • Investigate field returns
  • Run failure analysis on returned units
  • Write an 8D report

Example prompts

  • “/rma-failure-analysis”

Workflow steps

7 steps, taken from the first numbered list in SKILL.md.

  1. Summary — return rate vs target, headline modes, the one-paragraph verdict
  2. Triage breakdown — table: bucket, count, % of returns, % of shipped
  3. Verified-failure Pareto — mode, count, rate vs shipped, trend, batch correlation
  4. 8D per top mode — the eight disciplines, with D4 evidence labelled verified/hypothesis
  5. Cost of quality — per-return cost, annualised per mode, fix ROI table
  6. Actions — containment (now) and corrective (cut-in) with owners and dates
  7. Data caveats — denominator gaps, lag effects, unteardown returns

What it can do on your machine

Read from SKILL.md and the folder at commit 1cbf1f0. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    No scripts in the folder and no shell commands in SKILL.md.

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    No URLs in SKILL.md.

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Rma Failure Analysis loads about 1.4k tokens when it runs. Until then it costs about 133 tokens; SKILL.md has 699 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~133
When it runs · the whole SKILL.md, loaded when a task matches
~1.4k

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check passed

The automated check found no risky patterns in SKILL.md.

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.

SKILL.md

The full file from mohitagw15856/pm-claude-skills at commit 1cbf1f0, republished under its MIT licence (© mohitagw15856). 699 words, ~1,373 tokens.

Download SKILL.mdSave it as .claude/skills/rma-failure-analysis/SKILL.md (or your agent's skills folder).
name
rma-failure-analysis
description
Turn field returns into a structured failure-analysis report — RMA triage taxonomy (NTF vs real failures), Pareto by verified failure mode, 8D-style containment→root-cause→corrective-action structure, and cost-of-quality framing. Use when asked to analyse RMA data, investigate field returns, run failure analysis on returned units, write an 8D report, or figure out why return rates are climbing. Produces a failure-analysis report with a triage-clean Pareto, 8D actions, and the cost case for fixing each mode.

RMA Failure Analysis Skill

Raw RMA data lies: it mixes buyer's remorse, user error, and shipping damage in with real design and manufacturing defects. This skill turns returns into decisions — triage first so the Pareto is of verified failure modes, run the top modes through 8D discipline (contain now, root-cause properly, correct permanently), and price each mode in cost-of-quality terms so the fix competes for resources on money, not anecdote.

What This Skill Produces

  • A triaged breakdown of returns using a standard RMA taxonomy
  • A Pareto of verified failure modes with rates against units shipped
  • An 8D-structured analysis for each top failure mode
  • Cost-of-quality framing: cost per return, per mode, and the fix ROI
  • Prioritised corrective actions with owners and cut-in points

Required Inputs

Ask for these if not provided; analyse whatever slice exists, but state the denominator caveats plainly:

  • RMA records — return reasons, dates, symptoms, any teardown/FA findings
  • Units shipped per period — the denominator; return counts without it are useless
  • Product age mix — manufacture date or batch, to separate infant mortality from wear-out
  • Cost inputs — per-return logistics, refurb/scrap cost, support cost per case (estimate and label if unknown)
  • Known changes — ECOs, factory or component changes that bracket the data in time

Analysis Framework

Step 1 — Triage taxonomy. Bucket every return before any Pareto:

BucketMeaning
NTF / CNDNo trouble found — unit passes full test; count separately, it's a UX/expectation signal
CIDCustomer-induced damage (drop, liquid) — a robustness signal, not a defect
OBF / DOAFailed out of box — points at outgoing quality or transit
SW-resolvableFixed by update/reset — cheapest class to kill
Verified HW failureReal defect, classified by subsystem and failure mode
Remorse / non-technicalReturned working — exclude from quality analysis, report separately

Step 2 — Pareto verified failures only, by failure mode (not symptom — "won't charge" is a symptom; "USB connector solder crack" is a mode). Express each as % of units shipped in the exposed population, with the time window stated.

Step 3 — 8D per top mode (top 3–5 carry most of the cost): D1 team · D2 problem statement with data · D3 containment (screen stock, hold lots, factory rescreen — dated) · D4 root cause via evidence (teardown, cross-section, batch correlation), labelled [verified] or [hypothesis] · D5 corrective action chosen · D6 implementation with cut-in (ECO/date/serial break) · D7 recurrence prevention (test coverage, DFM rule, spec change) · D8 closure criteria (return rate for the mode falls to X by date Y).

Step 4 — Cost of quality. Cost per return = freight + refurb/scrap + support labour + replacement unit margin. Annualise per mode; compare fix cost vs failure cost; note warranty-accrual impact.

Show full SKILL.md (276 more words)Show less

Output Format

RMA failure analysis: [product] — [period]
  1. Summary — return rate vs target, headline modes, the one-paragraph verdict
  2. Triage breakdown — table: bucket, count, % of returns, % of shipped
  3. Verified-failure Pareto — mode, count, rate vs shipped, trend, batch correlation
  4. 8D per top mode — the eight disciplines, with D4 evidence labelled verified/hypothesis
  5. Cost of quality — per-return cost, annualised per mode, fix ROI table
  6. Actions — containment (now) and corrective (cut-in) with owners and dates
  7. Data caveats — denominator gaps, lag effects, unteardown returns

Quality Checks

  • Every rate has a denominator and an exposure window — counts alone never appear
  • NTF, CID, and remorse are separated out before the failure Pareto
  • Pareto items are failure modes, not symptoms
  • Every root cause is labelled [verified] or [hypothesis] with its evidence
  • Containment actions are distinct from corrective actions, each dated and owned
  • Cost of quality uses stated inputs; estimates are labelled as estimates

Anti-Patterns

  • Do not Pareto raw return reasons — triage first, or NTF and remorse will drown the real defects
  • Do not report return counts without units shipped and the exposure window
  • Do not close an 8D at D5 — a corrective action without cut-in verification and recurrence prevention is a wish
  • Do not treat NTF as noise to discard — a high NTF rate is a product or support failure of its own
  • Do not root-cause by vote — teardown evidence and batch correlation, or label it a hypothesis
  • Do not compare return rates across cohorts with different time-in-field — young cohorts always look better

Example Trigger Phrases

  • "Analyse RMA data."
  • "Investigate field returns."
  • "Run failure analysis on returned units."
  • "Write an 8D report."
  • "Figure out why return rates are climbing."

© mohitagw15856, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

Just SKILL.md in skills/rma-failure-analysis of mohitagw15856/pm-claude-skills.

Open the folder on GitHubat commit 1cbf1f0

Compare with similar skills

Rma Failure Analysis next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

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SkillStarsUsed inTokensAuto-checkLicenceRepo updated
Rma Failure Analysis this skillmohitagw15856/pm-claude-skills1.4k—~1.4kAutomated safety check: PassMIT
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Bug Finder for daisyUIsaadeghi/daisyui43k—~2.3kAutomated safety check: PassMIT
Root Cause Debugginggarrytan/gstack136k—~1.4kAutomated safety check: PassMIT
Review PRapache/shardingsphere21k—~6.5kAutomated safety check: PassApache-2.0
Graph-Based Bug Tracingtirth8205/code-review-graph32k1 repos~287Automated safety check: PassMIT

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Categories

Questions about Rma Failure Analysis

What does Rma Failure Analysis do?

Turn field returns into a structured failure-analysis report — RMA triage taxonomy (NTF vs real failures), Pareto by verified failure mode, 8D-style containment→root-cause→corrective-action…. Rma Failure Analysis is an agent skill from mohitagw15856/pm-claude-skills. Turn field returns into a structured failure-analysis report — RMA triage taxonomy (NTF vs real failures), Pareto by verified failure mode, 8D-style containment→root-cause→corrective-action structure, and cost-of-quality framing.

When should I use Rma Failure Analysis?

Rma Failure Analysis fits situations like: asked to analyse RMA data; investigate field returns; run failure analysis on returned units; write an 8D report.

How do I install Rma Failure Analysis in Claude Code?

Run `npx skills add mohitagw15856/pm-claude-skills --skill rma-failure-analysis -a claude-code`. Or copy the skill folder (skills/rma-failure-analysis in mohitagw15856/pm-claude-skills) into .claude/skills/rma-failure-analysis in your project. Claude Code loads it when a task matches its description.

How do I install Rma Failure Analysis in Codex?

Run `npx skills add mohitagw15856/pm-claude-skills --skill rma-failure-analysis -a codex`. Or copy the skill folder (skills/rma-failure-analysis in mohitagw15856/pm-claude-skills) into .agents/skills/rma-failure-analysis in your project. Codex loads it when a task matches its description.

Can I use Rma Failure Analysis in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add mohitagw15856/pm-claude-skills --skill rma-failure-analysis -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/rma-failure-analysis, .gemini/skills/rma-failure-analysis, .github/skills/rma-failure-analysis and .opencode/skills/rma-failure-analysis in your project.

What does Rma Failure Analysis need to run?

SKILL.md names no scripts, command-line tools or credentials: Rma Failure Analysis is instructions for the agent only.

Does Rma Failure Analysis access the network?

SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.

Is Rma Failure Analysis safe to install?

Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.

What licence does Rma Failure Analysis use?

Rma Failure Analysis is published under the MIT licence (the repository's licence). It allows redistribution, so the full SKILL.md is shown on this page.

How many tokens does Rma Failure Analysis use?

About 1.4k tokens (SKILL.md is roughly 5.5k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.

What are the alternatives to Rma Failure Analysis?

Skills that share tags, products or a category with Rma Failure Analysis: OpenLogi macOS Permissions Triage (AprilNEA/OpenLogi, 23k stars), Bug Finder for daisyUI (saadeghi/daisyui, 43k stars), Root Cause Debugging (garrytan/gstack, 136k stars) and Review PR (apache/shardingsphere, 21k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Rma Failure Analysis?

mohitagw15856 (a GitHub user) maintains it in mohitagw15856/pm-claude-skills, which has 1,434 GitHub stars. The repository holds 1,348 skills in this directory. The repository was last updated on October 9, 2026.

Source: mohitagw15856/pm-claude-skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.