Agent skill

Escalate Or Hold

by mohitagw15856 in mohitagw15856/pm-claude-skills

Decide whether an issue gets escalated now, held with a re-check time, or closed — as a typed decision with probabilities rather than a judgment call in a thread.

MITAuto-check passedDevOps & Cloud

Install Escalate Or Hold

skills CLI
$ npx skills add mohitagw15856/pm-claude-skills --skill escalate-or-hold -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install mohitagw15856/pm-claude-skills escalate-or-hold --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/mohitagw15856/pm-claude-skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/skills/escalate-or-hold .claude/skills/escalate-or-hold && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
escalate-or-hold
GitHub stars
1.4k
Token cost
~1.2k tokens
SKILL.md length
578 words
Files
1
Skills in repo
1,348
Repo updated
First seen
Licence
MIT

At a glance

Decide whether an issue gets escalated now, held with a re-check time, or closed — as a typed decision with probabilities rather than a judgment call in a thread.

  • Asked should I escalate this
  • SKILL.md covers Where this sits, What This Skill Produces, Required Inputs and Framework: A Typed Decision, plus 4 more sections
  • Calls node
  • Do we page someone

What it does

Escalate Or Hold is an agent skill from mohitagw15856/pm-claude-skills. Decide whether an issue gets escalated now, held with a re-check time, or closed — as a typed decision with probabilities rather than a judgment call in a thread. Use when asked should I escalate this, is this a P1, do we page someone, hold or escalate, or when an on-call, support lead or PM is staring at an issue and unsure. Produces the issue state in a fixed schema, the three-way decision with probabilities and confidence, the act-or-hold verdict, and the re-check time when holding.

Its SKILL.md is about 1.2k tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.

It sits in DevOps & Cloud, covering Incident response. The repository describes itself as: 1255 professional Agent Skills for Claude, ChatGPT, Gemini, Cursor & Codex — PRDs, postmortems, leases, medical bills, layoffs, go-bags, new countries. Plain markdown, MIT, in… The licence is MIT.

When your agent uses it

  • Asked should I escalate this
  • Do we page someone
  • PM is staring at an issue and unsure

Example prompts

  • “/escalate-or-hold”

What it can do on your machine

Read from SKILL.md and the folder at commit 1cbf1f0. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    Shell commands in SKILL.md call:

    • node

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    No URLs in SKILL.md.

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Escalate Or Hold loads about 1.2k tokens when it runs. Until then it costs about 127 tokens; SKILL.md has 578 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~127
When it runs · the whole SKILL.md, loaded when a task matches
~1.2k

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check passed

The automated check found no risky patterns in SKILL.md.

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.

SKILL.md

The full file from mohitagw15856/pm-claude-skills at commit 1cbf1f0, republished under its MIT licence (© mohitagw15856). 578 words, ~1,166 tokens.

Download SKILL.mdSave it as .claude/skills/escalate-or-hold/SKILL.md (or your agent's skills folder).
name
escalate-or-hold
description
Decide whether an issue gets escalated now, held with a re-check time, or closed — as a typed decision with probabilities rather than a judgment call in a thread. Use when asked should I escalate this, is this a P1, do we page someone, hold or escalate, or when an on-call, support lead or PM is staring at an issue and unsure. Produces the issue state in a fixed schema, the three-way decision with probabilities and confidence, the act-or-hold verdict, and the re-check time when holding.
version
1.0.0

Escalate or Hold

Most escalation mistakes are timing mistakes: too late because nobody wanted to be the one who paged, or too early because the reporter shouted. This skill fixes the shape of the decision — six state fields, three defined options, a probability for each — so the call is made on impact and trend rather than on volume.

Where this sits

Before cs-escalation-brief (which writes the brief once you have decided to escalate) and alongside escalation-tree (which says to whom). This one says whether, and when.

What This Skill Produces

  • The issue state — six fields, filled from evidence
  • The decision — escalate / hold / close with probabilities and confidence
  • Act or hold — thresholds applied, verdict stated
  • The re-check time — when holding, a hard time (hours, not days) and what would trigger escalation before it
  • The reporter line — one sentence to send the person who raised it

Required Inputs

Ask for these if not provided:

  • issue — what happened, when first reported, current status
  • impact — customers or revenue affected, SLA state, any regulatory or safety angle
  • owner — who has it, their capacity, when they last updated
  • trend — worse, stable, or improving, with the evidence
  • prior_escalations — escalated before? what happened
  • asks — what the reporter is asking for

Framework: A Typed Decision

OptionIt applies when
escalateImpact is growing, or a commitment / SLA / safety line is crossed, and the current owner cannot fix it in time — bring in the next level now
holdImpact is bounded, the owner has a credible plan and a next update time — hold and re-check at that time
closeResolved, a duplicate, or impact was misjudged — close with a note to the reporter

Thresholds. Act when confidence ≥ 0.6 and the winning option's probability ≥ 0.7. When escalate and hold are close, hold with a hard re-check time and tell the reporter the time — a close call resolved by a clock beats a close call resolved by a mood.

Trend beats severity. A bounded sev-2 that is getting worse is closer to escalation than a static sev-1 with a tested fix landing in an hour.

Getting probabilities. Any calibrated decision model that returns a probability per defined option serves this contract; the repo ships an adapter (node integrations/jev/decide.mjs escalate-or-hold --state state.json, contract in integrations/jev/decisions/). Without one, the assistant estimates and labels the estimate.

Show full SKILL.md (197 more words)Show less

Output Format

Escalate or hold: [issue] · first reported [time]

State

FieldValue
impact…
owner…
trend…
prior_escalations…
asks…

Decision

OptionProbability
escalate0.xx
hold0.xx
close0.xx

Confidence: 0.xx · Source: [model / estimate]

Verdict: [act: option] or [hold — re-check at HH:MM; escalate before that if: …] Reporter line: "[one sentence: what is happening and when they will hear next]"

Quality Checks

  • Trend is stated with evidence, not assumed from severity
  • All three probabilities shown; the verdict cites the thresholds
  • A hold has a re-check time in hours and a named early trigger
  • The reporter gets one sentence with a time in it
  • Safety or regulatory angles, if present, are stated explicitly and force escalate

Anti-Patterns

  • Escalating the loudest reporter rather than the largest impact
  • Holding without a clock — "let's see how it goes" is not a hold, it is a drift
  • Closing to reduce the queue when impact was never verified
  • Re-litigating the options — inventing "soft escalate" to avoid paging someone
  • Skipping the reporter line — silence is how holds turn into escalations from above

Example Trigger Phrases

  • "Should I escalate this or wait for the owner's fix?"
  • "Is this a page-someone situation?"
  • "Third ticket on this today — hold or escalate?"

© mohitagw15856, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

Just SKILL.md in skills/escalate-or-hold of mohitagw15856/pm-claude-skills.

Open the folder on GitHubat commit 1cbf1f0

Compare with similar skills

Escalate Or Hold next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

Escalate Or Hold compared with similar skills
SkillStarsUsed inTokensAuto-checkLicenceRepo updated
Escalate Or Hold this skillmohitagw15856/pm-claude-skills1.4k—~1.2kAutomated safety check: PassMIT
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UModel Root Cause Analysisalibaba/UnifiedModel415—~1.9kAutomated safety check: PassCustom licence
Learningskortix-ai/suna20k—~1.1kAutomated safety check: PassCustom licence
Nix Config Debugryan4yin/nix-config2.1k—~1.2kAutomated safety check: PassMIT
Oncallpigweed-project/pigweed548—~963Automated safety check: PassApache-2.0

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Categories

Questions about Escalate Or Hold

What does Escalate Or Hold do?

Decide whether an issue gets escalated now, held with a re-check time, or closed — as a typed decision with probabilities rather than a judgment call in a thread. Escalate Or Hold is an agent skill from mohitagw15856/pm-claude-skills. Decide whether an issue gets escalated now, held with a re-check time, or closed — as a typed decision with probabilities rather than a judgment call in a thread.

When should I use Escalate Or Hold?

Escalate Or Hold fits situations like: asked should I escalate this; do we page someone; PM is staring at an issue and unsure.

How do I install Escalate Or Hold in Claude Code?

Run `npx skills add mohitagw15856/pm-claude-skills --skill escalate-or-hold -a claude-code`. Or copy the skill folder (skills/escalate-or-hold in mohitagw15856/pm-claude-skills) into .claude/skills/escalate-or-hold in your project. Claude Code loads it when a task matches its description.

How do I install Escalate Or Hold in Codex?

Run `npx skills add mohitagw15856/pm-claude-skills --skill escalate-or-hold -a codex`. Or copy the skill folder (skills/escalate-or-hold in mohitagw15856/pm-claude-skills) into .agents/skills/escalate-or-hold in your project. Codex loads it when a task matches its description.

Can I use Escalate Or Hold in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add mohitagw15856/pm-claude-skills --skill escalate-or-hold -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/escalate-or-hold, .gemini/skills/escalate-or-hold, .github/skills/escalate-or-hold and .opencode/skills/escalate-or-hold in your project.

What does Escalate Or Hold need to run?

Going by SKILL.md and its folder, Escalate Or Hold needs the command-line tools its instructions call (node).

Does Escalate Or Hold access the network?

SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.

Is Escalate Or Hold safe to install?

Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.

What licence does Escalate Or Hold use?

Escalate Or Hold is published under the MIT licence (the repository's licence). It allows redistribution, so the full SKILL.md is shown on this page.

How many tokens does Escalate Or Hold use?

About 1.2k tokens (SKILL.md is roughly 4.7k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.

What are the alternatives to Escalate Or Hold?

Skills that share tags, products or a category with Escalate Or Hold: Kubernetes Network Root Cause Analysis (kubeshark/kubeshark, 12k stars), UModel Root Cause Analysis (alibaba/UnifiedModel, 415 stars), Learnings (kortix-ai/suna, 20k stars) and Nix Config Debug (ryan4yin/nix-config, 2.1k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Escalate Or Hold?

mohitagw15856 (a GitHub user) maintains it in mohitagw15856/pm-claude-skills, which has 1,434 GitHub stars. The repository holds 1,348 skills in this directory. The repository was last updated on October 9, 2026.

Source: mohitagw15856/pm-claude-skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.