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Agent skill

Shopify Incident Runbook

by jeremylongshore in jeremylongshore/tons-of-skills-marketplace

Execute Shopify incident response with triage using Shopify status page, API health checks, and rate limit diagnosis.

MITAuto-check passedDevOps & Cloud

Install Shopify Incident Runbook

skills CLI
$ npx skills add jeremylongshore/tons-of-skills-marketplace --skill shopify-incident-runbook -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install jeremylongshore/tons-of-skills-marketplace shopify-incident-runbook --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/jeremylongshore/tons-of-skills-marketplace.git skills-src && mkdir -p .claude/skills && cp -r skills-src/skills/.curated/shopify-incident-runbook .claude/skills/shopify-incident-runbook && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
shopify-incident-runbook
GitHub stars
2.8k
Token cost
~1.1k tokens
SKILL.md length
245 words
Files
3 (incl. references)
Skills in repo
3,342
Repo updated
First seen
Licence
MIT

At a glance

Execute Shopify incident response with triage using Shopify status page, API health checks, and rate limit diagnosis.

  • Works in 4 steps: Quick Triage (First 5 Minutes) → Decision Tree → Immediate Actions by Error Type → …
  • A Shopify integration is down
  • SKILL.md covers Overview, Prerequisites, Instructions and Output, plus 3 more sections
  • Calls curl and jq; needs SHOPIFY_ACCESS_TOKEN

What it does

Shopify Incident Runbook is an agent skill from jeremylongshore/tons-of-skills-marketplace. Execute Shopify incident response with triage using Shopify status page, API health checks, and rate limit diagnosis. Use when a Shopify integration is down, returning errors, or behaving unexpectedly in production. Trigger with phrases like "shopify incident", "shopify outage", "shopify down", "shopify on-call", "shopify emergency", "shopify not responding".

Its SKILL.md is about 1.1k tokens, which your agent loads only when the skill is triggered. The skill folder holds 3 other files, including reference files (for example `references/error-type-actions.md` and `references/triage-script.md`). Compatibility notes: Designed for Claude Code

It sits in DevOps & Cloud, covering Incident response, Runbooks and postmortems and Rate limiting. It works with Shopify. The repository describes itself as: Model-agnostic agent-skills platform with a harness-free canonical layer, verified adapters, and the ccpi package manager. Explore at tonsofskills.com. The licence is MIT.

When your agent uses it

  • A Shopify integration is down
  • Returning errors
  • Behaving unexpectedly in production
  • With phrases like shopify incident

Example prompts

  • “shopify incident”
  • “shopify outage”
  • “shopify down”
  • “/shopify-incident-runbook”

Requirements

  • A credential in SHOPIFY_ACCESS_TOKEN
  • Compatibility (from SKILL.md): Designed for Claude Code
  • Pre-approved tools (allowed-tools): Read, Grep, Bash(curl:*)

Workflow steps

4 steps, taken from the step headings in SKILL.md.

  1. Quick Triage (First 5 Minutes)
  2. Decision Tree
  3. Immediate Actions by Error Type
  4. Communication Templates

What it can do on your machine

Read from SKILL.md and the folder at commit cfae287. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves these tools, so the agent can use them without asking each time:

    • Read
    • Grep
    • Bash(curl:*)

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    Shell commands in SKILL.md call:

    • curl
    • jq

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    Links to these hosts (documentation or services it may open):

    • shopifystatus.com
    • help.shopify.com
    • community.shopify.dev

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names these keys or tokens, usually read from environment variables:

    • SHOPIFY_ACCESS_TOKEN

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

  • Compatibility

    Designed for Claude Code

    From compatibility in the SKILL.md frontmatter.

Context cost

Shopify Incident Runbook loads about 1.1k tokens when it runs, and up to ~1.9k if it reads all its reference files. Until then it costs about 97 tokens; SKILL.md has 245 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~97
When it runs · the whole SKILL.md, loaded when a task matches
~1.1k
With references · SKILL.md plus every file in references/, read only if the agent opens them
~1.9k

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check passed

The automated check found no risky patterns in SKILL.md.

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.

SKILL.md

The full file from jeremylongshore/tons-of-skills-marketplace at commit cfae287, republished under its MIT licence (© jeremylongshore). 245 words, ~1,099 tokens.

Download SKILL.mdSave it as .claude/skills/shopify-incident-runbook/SKILL.md (or your agent's skills folder). This skill also uses 2 other files; get the full folder from GitHub.
name
shopify-incident-runbook
description
Execute Shopify incident response with triage using Shopify status page, API health checks, and rate limit diagnosis. Use when a Shopify integration is down, returning errors, or behaving unexpectedly in production. Trigger with phrases like "shopify incident", "shopify outage", "shopify down", "shopify on-call", "shopify emergency", "shopify not responding".
allowed-tools
Read, Grep, Bash(curl:*)
compatibility
Designed for Claude Code
version
2.7.0
license
MIT
author
Jeremy Longshore <jeremy@intentsolutions.io>
tags
saas, ecommerce, shopify

Shopify Incident Runbook

Overview

Rapid incident response for Shopify API outages, authentication failures, and rate limit emergencies. Distinguish between Shopify-side issues and your app's integration issues.

Prerequisites

  • Access to Shopify admin and status page
  • Application logs and metrics
  • Communication channels (Slack, PagerDuty)

Instructions

Step 1: Quick Triage (First 5 Minutes)

Run the triage script to check Shopify status, API connectivity, REST rate limits, and GraphQL throttle state in one pass.

See Triage Script for the complete diagnostic script.

Step 2: Decision Tree
Is Shopifystatus.com showing an incident?
├── YES → Shopify-side outage
│   ├── Enable graceful degradation / cached responses
│   ├── Notify stakeholders: "Shopify is experiencing issues"
│   └── Monitor status page for resolution
│
└── NO → Likely your integration
    ├── HTTP 401? → Token expired or revoked
    │   └── Check: Was app reinstalled? Rotate token.
    ├── HTTP 403? → Scope missing
    │   └── Check: Were scopes changed? Re-run OAuth.
    ├── HTTP 429 / THROTTLED? → Rate limit exceeded
    │   └── Check: Runaway loop? Reduce query frequency.
    ├── HTTP 5xx? → Intermittent Shopify issue
    │   └── Retry with backoff, monitor for pattern.
    └── Network timeout? → Infrastructure issue
        └── Check: DNS, firewall, TLS certificates.
Step 3: Immediate Actions by Error Type

Diagnostic commands and remediation for 401 (token expired), 429 (rate limited), and 5xx (Shopify internal errors). Always capture X-Request-Id headers for Shopify support.

See Error Type Actions for complete commands per error type.

Step 4: Communication Templates

Internal (Slack):

INCIDENT: Shopify Integration Issue
Severity: P[1/2/3]
Status: INVESTIGATING
Impact: [What users/merchants are affected]
Root cause: [Shopify outage / Our auth issue / Rate limiting]
Action: [What we're doing now]
Next update: [Time]
Responder: @[name]

External (Merchant-facing):

We're currently experiencing issues with some Shopify-connected features.
[Order sync / Product updates / etc.] may be delayed.
We're actively working on resolution and will update shortly.
All data is safe — no orders or products have been lost.

Output

  • Triage completed within 5 minutes
  • Root cause identified (Shopify vs. integration)
  • Immediate mitigation applied
  • Stakeholders notified

Error Handling

ScenarioResponse TimeEscalation
Shopify API fully downMonitor status pageNothing to fix on our side
Auth token revoked< 15 minTrigger re-auth, notify merchant
Rate limit exhaustion< 30 minReduce query frequency, optimize costs
Webhook delivery failures< 1 hourCheck endpoint health, review HMAC
Data sync stalled< 4 hoursRun manual sync after resolution

Examples

One-Liner Health Check
bash
curl -sf -H "X-Shopify-Access-Token: $SHOPIFY_ACCESS_TOKEN" \
  "https://$SHOPIFY_STORE/admin/api/${SHOPIFY_API_VERSION:-2025-04}/shop.json" \
  | jq '{name: .shop.name, plan: .shop.plan_name}' \
  && echo "SHOPIFY: HEALTHY" || echo "SHOPIFY: UNREACHABLE"
Post-Incident Checklist
  • Timeline documented with UTC timestamps
  • Root cause identified
  • X-Request-Id values collected (for Shopify support)
  • Customer impact assessed
  • Prevention action items created
  • Monitoring/alerting gaps identified

Resources

© jeremylongshore, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

SKILL.md and 2 other files (references) in skills/.curated/shopify-incident-runbook of jeremylongshore/tons-of-skills-marketplace.

  • SKILL.md
  • references/error-type-actions.md
  • references/triage-script.md

Open the folder on GitHubat commit cfae287

Compare with similar skills

Shopify Incident Runbook next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

Shopify Incident Runbook compared with similar skills
SkillStarsUsed inTokensAuto-checkLicenceRepo updated
Shopify Incident Runbook this skilljeremylongshore/tons-of-skills-marketplace2.8k—~1.1kAutomated safety check: PassMIT
Oncallpigweed-project/pigweed548—~963Automated safety check: PassApache-2.0
Activation Governance Chaos RolloutAli-Marandi/DataSense107—~1.9kAutomated safety check: PassMIT
Incident Response686f6c61/alfred-dev117—~1.1kAutomated safety check: PassMIT
Superset Incident Triagesuperset-sh/superset15k—~1kAutomated safety check: PassCustom licence
Post-Incident DebriefVeryGoodOpenSource/vgv-wingspan109—~1.9kAutomated safety check: PassMIT

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Works with

Categories

Questions about Shopify Incident Runbook

What does Shopify Incident Runbook do?

Execute Shopify incident response with triage using Shopify status page, API health checks, and rate limit diagnosis. Shopify Incident Runbook is an agent skill from jeremylongshore/tons-of-skills-marketplace. Execute Shopify incident response with triage using Shopify status page, API health checks, and rate limit diagnosis.

When should I use Shopify Incident Runbook?

Shopify Incident Runbook fits situations like: A Shopify integration is down; returning errors; behaving unexpectedly in production; with phrases like shopify incident.

How do I install Shopify Incident Runbook in Claude Code?

Run `npx skills add jeremylongshore/tons-of-skills-marketplace --skill shopify-incident-runbook -a claude-code`. Or copy the skill folder (skills/.curated/shopify-incident-runbook in jeremylongshore/tons-of-skills-marketplace) into .claude/skills/shopify-incident-runbook in your project. Claude Code loads it when a task matches its description.

How do I install Shopify Incident Runbook in Codex?

Run `npx skills add jeremylongshore/tons-of-skills-marketplace --skill shopify-incident-runbook -a codex`. Or copy the skill folder (skills/.curated/shopify-incident-runbook in jeremylongshore/tons-of-skills-marketplace) into .agents/skills/shopify-incident-runbook in your project. Codex loads it when a task matches its description.

Can I use Shopify Incident Runbook in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add jeremylongshore/tons-of-skills-marketplace --skill shopify-incident-runbook -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/shopify-incident-runbook, .gemini/skills/shopify-incident-runbook, .github/skills/shopify-incident-runbook and .opencode/skills/shopify-incident-runbook in your project.

What does Shopify Incident Runbook need to run?

Going by SKILL.md and its folder, Shopify Incident Runbook needs the command-line tools its instructions call (curl and jq) and credentials named SHOPIFY_ACCESS_TOKEN. Our summary lists: A credential in SHOPIFY_ACCESS_TOKEN. Its frontmatter pre-approves these tools: Read, Grep, Bash(curl:*). Compatibility (from SKILL.md): Designed for Claude Code.

Does Shopify Incident Runbook access the network?

SKILL.md names 3 domains. As links in the text: shopifystatus.com, help.shopify.com and community.shopify.dev. This is read from the text; nothing was executed.

Is Shopify Incident Runbook safe to install?

Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.

What licence does Shopify Incident Runbook use?

Shopify Incident Runbook is published under the MIT licence (declared in SKILL.md). It allows redistribution, so the full SKILL.md is shown on this page.

How many tokens does Shopify Incident Runbook use?

About 1.1k tokens (SKILL.md is roughly 4.4k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full. Its references folder adds about 803 tokens, read only when the agent opens those files.

What are the alternatives to Shopify Incident Runbook?

Skills that share tags, products or a category with Shopify Incident Runbook: Oncall (pigweed-project/pigweed, 548 stars), Activation Governance Chaos Rollout (Ali-Marandi/DataSense, 107 stars), Incident Response (686f6c61/alfred-dev, 117 stars) and Superset Incident Triage (superset-sh/superset, 15k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Shopify Incident Runbook?

jeremylongshore (a GitHub user) maintains it in jeremylongshore/tons-of-skills-marketplace, which has 2,827 GitHub stars. The repository holds 3,342 skills in this directory. The repository was last updated on October 10, 2026.

Source: jeremylongshore/tons-of-skills-marketplace on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.