Car Corrective Action

Corrective Action Request (CAR) Writing

When to use

A CAR is written in response to:

• An NCR requiring permanent corrective action
• A customer complaint
• An internal or external audit finding (Major or Minor non-conformance)
• A recurring non-conformance requiring systemic correction

The CAR is the documented evidence that the problem was analysed, corrected, and prevented from recurring. ISO 9001 §10.2.1 requires documented information of the actions taken and their results. For IATF 16949 audit Major NCs, CARs must typically be closed within 90 days; check the applicable CSR for customer-specific closure deadlines.

Key distinction from NCR

A CAR references the NCR but extends it into corrective action territory.

CAR structure

1. Header

2. Problem summary

One or two sentences summarising the NCR or finding. Objective, factual. Must match the NCR description exactly — no new interpretation.

Example:

"47 of 200 connector units in lot 2026-05-12-A had pin insertion depth 0.6–1.5 mm below lower specification limit (5.0 ± 0.3 mm). Detected at incoming inspection (NCR-2026-0047)."

3. Immediate containment (if not already in NCR)

Confirm containment is in place. If documented in the NCR, reference it. If not yet done, define it here.

4. Root cause analysis

This is the core of the CAR. Use structured methodology:

Recommended tools:

• 5-Why for linear cause chains
• Fishbone for complex or multi-factor problems

Identify two root causes:

1. Root cause of occurrence — why did the non-conformance happen?
2. Root cause of escape — why was it not detected before it reached the next customer?

Document the chain, not just the conclusion:

Root cause of occurrence:
Why: Connector pin depth OOS → Why: insertion force insufficient → 
Why: pneumatic jig set to wrong pressure → Why: pressure setpoint not in work instruction →
Root cause: Work instruction for Station 3 does not specify jig pressure setpoint.

Root cause of escape:
Why: Not detected at our outgoing inspection → Why: no depth measurement in outgoing
inspection plan → Root cause: Control Plan does not include pin depth at outgoing.

Validation: state how the root cause was confirmed. Acceptable validation methods:

• Reproduction test (demonstrated that removing/restoring the root cause produces/prevents the defect)
• Data correlation (statistical relationship between root cause variable and defect occurrence)
• Physical evidence (inspection of the failed part or process reveals the causal mechanism)
• Direct record review (confirms the absence of the required control)

A root cause supported only by team opinion (not validated by evidence) cannot be used as the basis for CAR closure.

5. Corrective actions

One corrective action for each root cause. The action must directly address the root cause — not a symptom.

Action quality check:

• Does this action, if implemented, prevent the root cause from occurring again?
• Is it specific (who does what, by when)?
• Can its implementation be verified?

6. Implementation evidence

For each corrective action, document that it was actually implemented:

Documents must be revised with a new revision number and approval date. Verbal implementation is not evidence.

7. Verification of effectiveness (VOE)

This is where most CARs fail. The action is implemented, but nobody checks whether it actually prevents the defect.

VOE requirements (ISO 9001 §10.2.1.e):

1. Method: how will you check if the corrective action worked? (data collection, monitoring period)
2. Metric: what will you measure? (defect rate, inspection results)
3. Volume/duration: what sample size or time period constitutes sufficient evidence?
4. Target: what result confirms the action was effective?

VOE minimum volume guidance:

• For a defect with known base rate: the VOE sample must be large enough to observe at least one recurrence if the action had failed. Example: if baseline defect rate was 5%, a zero-defect sample of 60 units gives 95% confidence the rate is now below 5%.
• For process parameter changes: minimum 30 consecutive production cycles under the new conditions, or as defined by the Control Plan sampling frequency × 3 periods.
• For detection control improvements: minimum one full inspection cycle of the affected product family with zero escapes.
• Minimum in all cases: state the volume used and the basis for choosing it. "Zero defects in 10 units" is not a valid VOE for a high-volume process.

VOE result:

• Record the actual results after the monitoring period
• State: Effective / Not effective
• If not effective: return to root cause analysis and repeat