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Agent skill

Service Omni Channel Inventory Analyze

by forcedotcom in forcedotcom/sf-skills

A skill your agent uses to inventory configured Omni-Channel instances across Voice, Email, Chat, SMS, Facebook, WhatsApp, and In-App, including each channel's Queue, Flow, or Other routing target…

Apache-2.0Auto-check: notesSales & Support

Install Service Omni Channel Inventory Analyze

skills CLI
$ npx skills add forcedotcom/sf-skills --skill service-omni-channel-inventory-analyze -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install forcedotcom/sf-skills service-omni-channel-inventory-analyze --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/forcedotcom/sf-skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/skills/service-omni-channel-inventory-analyze .claude/skills/service-omni-channel-inventory-analyze && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
service-omni-channel-inventory-analyze
GitHub stars
1.1k
Token cost
~1.2k tokens
SKILL.md length
454 words
Files
5 (incl. scripts, references)
Skills in repo
252
Repo updated
First seen
Licence
Apache-2.0

At a glance

A skill your agent uses to inventory configured Omni-Channel instances across Voice, Email, Chat, SMS, Facebook, WhatsApp, and In-App, including each channel's Queue, Flow, or Other routing target…

  • Inventory configured Omni-Channel instances across Voice
  • SKILL.md covers Inputs, Preconditions and safety, Run and Output contract, plus 2 more sections
  • Runs Python and Shell scripts from its folder; calls bash and sf
  • Including each channels Queue

What it does

Service Omni Channel Inventory Analyze is an agent skill from forcedotcom/sf-skills. Use to inventory configured Omni-Channel instances across Voice, Email, Chat, SMS, Facebook, WhatsApp, and In-App, including each channel's Queue, Flow, or Other routing target, without changing the org. TRIGGER when: list Omni channels, inventory Omni routing, inspect channel routing targets, analyze Omni-Channel setup, or find configured service channels. Do not use to create, update, activate, or delete channels or routing configuration.

Its SKILL.md is about 1.2k tokens, which your agent loads only when the skill is triggered. The skill folder holds 7 other files, including scripts and reference files (for example `references/api-notes.md`, `scripts/analyze.sh` and `scripts/tests/_bootstrap.py`).

It sits in Sales & Support. It works with WhatsApp and Salesforce. The repository describes itself as: Salesforce's curated collection of agent skills for building applications. Optimized for Agentforce Vibes, compatible with all AI tools. The licence is Apache-2.0.

When your agent uses it

  • Inventory configured Omni-Channel instances across Voice
  • Including each channels Queue
  • Other routing target
  • Without changing the org

Example prompts

  • “/service-omni-channel-inventory-analyze”

Requirements

  • Python 3
  • A Bash shell
  • Pre-approved tools (allowed-tools): Bash, Read, Write, Grep, Glob

What it can do on your machine

Read from SKILL.md and the folder at commit 4bbae5c. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves these tools, so the agent can use them without asking each time:

    • Bash
    • Read
    • Write
    • Grep
    • Glob

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    Ships 3 files in scripts/ (Python and Shell), which the agent can run.

    Shell commands in SKILL.md call:

    • bash
    • sf

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    No URLs in SKILL.md.

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Service Omni Channel Inventory Analyze loads about 1.2k tokens when it runs, and up to ~1.8k if it reads all its reference files. Until then it costs about 121 tokens; SKILL.md has 454 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~121
When it runs · the whole SKILL.md, loaded when a task matches
~1.2k
With references · SKILL.md plus every file in references/, read only if the agent opens them
~1.8k

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check: notes

The automated check noted patterns worth knowing about, such as sudo or a known installer.

  • NotePre-approves every shell command (allowed-tools: Bash)SKILL.md
    allowed-tools: Bash, Read, Write, Grep, Glob

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); the scripts in this folder are not scanned.

SKILL.md

The full file from forcedotcom/sf-skills at commit 4bbae5c, republished under its Apache-2.0 licence (© forcedotcom). 454 words, ~1,237 tokens.

Download SKILL.mdSave it as .claude/skills/service-omni-channel-inventory-analyze/SKILL.md (or your agent's skills folder). This skill also uses 4 other files; get the full folder from GitHub.
name
service-omni-channel-inventory-analyze
description
Use to inventory configured Omni-Channel instances across Voice, Email, Chat, SMS, Facebook, WhatsApp, and In-App, including each channel's Queue, Flow, or Other routing target, without changing the org. TRIGGER when: list Omni channels, inventory Omni routing, inspect channel routing targets, analyze Omni-Channel setup, or find configured service channels. Do not use to create, update, activate, or delete channels or routing configuration.
allowed-tools
Bash, Read, Write, Grep, Glob
metadata.version
1.0
metadata.domains
Service
metadata.minApiVersion
66.0
metadata.relatedSkills
service-omni-channel-setup-coordinate, service-omni-queue-routing-config-deploy, service-omni-routing-flow-deploy, service-omni-service-channel-configure

service-omni-channel-inventory-analyze

Read the org's complete Omni-Channel setup-home inventory without making changes. The supported headless operation combines Voice, Email, Live Chat, and Messaging channel families and returns their derived routing type and routing target. Use this analyzer before changing an unfamiliar org or when a user asks what Omni channels and routing are already configured.

Inputs

bash
bash scripts/analyze.sh <org-alias> [--type Voice|Email|Chat|SMS|Facebook|WhatsApp|InApp]
  • org-alias is required and must already be authenticated with Salesforce CLI.
  • --type is optional and case-insensitive. It filters the returned inventory without changing the source data.

Preconditions and safety

  • Target org authenticated through sf CLI.
  • API v66.0 or later.
  • The running user must have View Setup and Configuration and Customize Application.
  • This skill is read-only. The shared Headless dispatcher uses an HTTP POST envelope, but the invoked getChannelInstances controller action performs no org mutation.
  • Use sf api request rest; never extract or print an access token.

Run

Invoke scripts/analyze.sh with the target org and optional channel type. The script POSTs the approved OmniChannelInstancesController.getChannelInstances envelope to the shared Headless dispatcher, validates the inner response, optionally filters it, and returns a stable summary plus the matching channel instances.

The inventory includes these source fields when the platform supplies them:

FieldMeaning
id, labelChannel identity and display label
omniChannelInstanceTypeVoice, Email, Chat, SMS, Facebook, WhatsApp, or InApp
routingTypeQueue, Flow, or Other
routingRequirementId, routingRequirementLabelQueue, flow, or other routing target
channelUrl, routingRequirementUrlSetup navigation links synthesized by the platform
icon, messagesDisplay metadata and platform-provided notices
Show full SKILL.md (215 more words)Show less

Output contract

The script emits one JSON object:

  • skill: service-omni-channel-inventory-analyze
  • status: analyzed or blocked
  • filter: canonical channel type or null
  • summary.total_configured: number of instances returned by the platform before filtering
  • summary.returned: number of instances in instances
  • summary.by_channel_type: counts for the returned inventory
  • summary.by_routing_type: Queue, Flow, and Other counts for the returned inventory
  • instances: normalized channel instance objects
  • blocking_issue: actionable failure reason or null

An empty instances array with status: analyzed is a valid inventory result. Authentication, authorization, endpoint, or malformed-response failures return status: blocked and exit non-zero; never reinterpret them as an empty org.

Boundaries

  • Do not replace this operation with independent SOQL queries. No single public object API reproduces the platform's cross-family aggregation, routing-type derivation, and setup URL generation.
  • Do not infer missing routing fields. Preserve null when the platform does not supply a value.
  • Do not use the returned setup URLs as mutation endpoints.
  • For configuration changes, hand off to the appropriate leaf skill only after presenting the inventory to the user.
Requested follow-upSkill
Coordinate a complete Omni setupservice-omni-channel-setup-coordinate
Create or reuse a Service Channelservice-omni-service-channel-configure
Create or update a queue routing configurationservice-omni-queue-routing-config-deploy
Deploy a QueueBased or SkillsBased routing flowservice-omni-routing-flow-deploy

References

FileWhen to read
references/api-notes.mdSupported endpoint, permission boundary, response fields, and why the headless operation is canonical

© forcedotcom, Apache-2.0. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

SKILL.md and 4 other files (scripts, references) in skills/service-omni-channel-inventory-analyze of forcedotcom/sf-skills.

  • SKILL.md
  • references/api-notes.md
  • scripts/analyze.sh
  • scripts/tests/_bootstrap.py
  • scripts/tests/test_inventory_analyze_contracts.py

Open the folder on GitHubat commit 4bbae5c

Compare with similar skills

Service Omni Channel Inventory Analyze next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

Service Omni Channel Inventory Analyze compared with similar skills
SkillStarsUsed inTokensAuto-checkLicenceRepo updated
Service Omni Channel Inventory Analyze this skillforcedotcom/sf-skills1.1k—~1.2kAutomated safety check: NotesApache-2.0
Deskcomm Extensaomelgarafael/DeskcommCRM4.5k—~2.7kAutomated safety check: PassMIT
Deskcomm Metricasmelgarafael/DeskcommCRM4.5k—~1.6kAutomated safety check: NotesMIT
Services Extension Consumptionforcedotcom/salesforcedx-vscode1k—~5kAutomated safety check: PassBSD-3-Clause
Soql Lib Query Builderbeyond-the-cloud-dev/soql-lib154—~4.3kAutomated safety check: PassMIT
Sf DatacloudJaganpro/sf-skills424—~2.7kAutomated safety check: PassMIT

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Works with

Categories

Questions about Service Omni Channel Inventory Analyze

What does Service Omni Channel Inventory Analyze do?

A skill your agent uses to inventory configured Omni-Channel instances across Voice, Email, Chat, SMS, Facebook, WhatsApp, and In-App, including each channel's Queue, Flow, or Other routing target…. Service Omni Channel Inventory Analyze is an agent skill from forcedotcom/sf-skills. Use to inventory configured Omni-Channel instances across Voice, Email, Chat, SMS, Facebook, WhatsApp, and In-App, including each channel's Queue, Flow, or Other routing target, without changing the org.

When should I use Service Omni Channel Inventory Analyze?

Service Omni Channel Inventory Analyze fits situations like: inventory configured Omni-Channel instances across Voice; including each channels Queue; other routing target; without changing the org.

How do I install Service Omni Channel Inventory Analyze in Claude Code?

Run `npx skills add forcedotcom/sf-skills --skill service-omni-channel-inventory-analyze -a claude-code`. Or copy the skill folder (skills/service-omni-channel-inventory-analyze in forcedotcom/sf-skills) into .claude/skills/service-omni-channel-inventory-analyze in your project. Claude Code loads it when a task matches its description.

How do I install Service Omni Channel Inventory Analyze in Codex?

Run `npx skills add forcedotcom/sf-skills --skill service-omni-channel-inventory-analyze -a codex`. Or copy the skill folder (skills/service-omni-channel-inventory-analyze in forcedotcom/sf-skills) into .agents/skills/service-omni-channel-inventory-analyze in your project. Codex loads it when a task matches its description.

Can I use Service Omni Channel Inventory Analyze in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add forcedotcom/sf-skills --skill service-omni-channel-inventory-analyze -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/service-omni-channel-inventory-analyze, .gemini/skills/service-omni-channel-inventory-analyze, .github/skills/service-omni-channel-inventory-analyze and .opencode/skills/service-omni-channel-inventory-analyze in your project.

What does Service Omni Channel Inventory Analyze need to run?

Going by SKILL.md and its folder, Service Omni Channel Inventory Analyze needs Python and a shell for the scripts in its folder and the command-line tools its instructions call (bash and sf). Our summary lists: Python 3; A Bash shell. Its frontmatter pre-approves these tools: Bash, Read, Write, Grep, Glob.

Does Service Omni Channel Inventory Analyze access the network?

SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.

Is Service Omni Channel Inventory Analyze safe to install?

Our automated static check of SKILL.md found notes only (pre-approves every shell command (allowed-tools: bash)), nothing it rates as a warning. It is not a guarantee. The check reads SKILL.md only: the scripts in the folder are not scanned, so read them before running anything.

What licence does Service Omni Channel Inventory Analyze use?

Service Omni Channel Inventory Analyze is published under the Apache-2.0 licence (the repository's licence). It allows redistribution, so the full SKILL.md is shown on this page.

How many tokens does Service Omni Channel Inventory Analyze use?

About 1.2k tokens (SKILL.md is roughly 4.9k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full. Its references folder adds about 553 tokens, read only when the agent opens those files.

What are the alternatives to Service Omni Channel Inventory Analyze?

Skills that share tags, products or a category with Service Omni Channel Inventory Analyze: Deskcomm Extensao (melgarafael/DeskcommCRM, 4.5k stars), Deskcomm Metricas (melgarafael/DeskcommCRM, 4.5k stars), Services Extension Consumption (forcedotcom/salesforcedx-vscode, 1k stars) and Soql Lib Query Builder (beyond-the-cloud-dev/soql-lib, 154 stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Service Omni Channel Inventory Analyze?

forcedotcom (a GitHub organization) maintains it in forcedotcom/sf-skills, which has 1,067 GitHub stars. The repository holds 252 skills in this directory. The repository was last updated on October 9, 2026.

Source: forcedotcom/sf-skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.