Agent skill

Feedback Mastery

by davila7 in davila7/claude-code-templates

Navigate difficult conversations and deliver constructive feedback using structured frameworks.

MITAuto-check passedBusiness, Finance & HR

Install Feedback Mastery

skills CLI
$ npx skills add davila7/claude-code-templates --skill feedback-mastery -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install davila7/claude-code-templates feedback-mastery --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/davila7/claude-code-templates.git skills-src && mkdir -p .claude/skills && cp -r skills-src/cli-tool/components/skills/enterprise-communication/feedback-mastery .claude/skills/feedback-mastery && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
feedback-mastery
GitHub stars
32k
Used in
2 other repos
Token cost
~2.9k tokens
SKILL.md length
1,403 words
Files
5 (incl. references)
Skills in repo
477
Repo updated
First seen
Licence
MIT

At a glance

Navigate difficult conversations and deliver constructive feedback using structured frameworks.

  • Works in 3 steps: Understand the Issue → Define Your Goals → Manage Your Emotions
  • Preparing for difficult conversations
  • SKILL.md covers Overview, When to Use This Skill, Core Frameworks and Preparation Phase, plus 6 more sections
  • Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md

What it does

Feedback Mastery is an agent skill from davila7/claude-code-templates. Navigate difficult conversations and deliver constructive feedback using structured frameworks. Covers the Preparation-Delivery-Follow-up model and Situation-Behavior-Impact (SBI) feedback technique. Use when preparing for difficult conversations, giving feedback, or managing conflicts.

Its SKILL.md is about 2.9k tokens, which your agent loads only when the skill is triggered. The skill folder holds 5 other files, including reference files (for example `README.md`, `references/difficult-conversation-scripts.md` and `references/expectation-alignment.md`).

It sits in Business, Finance & HR, covering Performance reviews. The repository describes itself as: CLI tool for configuring and monitoring Claude Code. The licence is MIT.

When your agent uses it

  • Preparing for difficult conversations
  • Giving feedback
  • Managing conflicts

Example prompts

  • “/feedback-mastery”

Requirements

  • Pre-approved tools (allowed-tools): Read, Glob, Grep

Workflow steps

3 steps, taken from the step headings in SKILL.md.

  1. Understand the Issue
  2. Define Your Goals
  3. Manage Your Emotions

What it can do on your machine

Read from SKILL.md and the folder at commit 14680ec. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves these tools, so the agent can use them without asking each time:

    • Read
    • Glob
    • Grep

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    No scripts in the folder and no shell commands in SKILL.md (its code samples are markdown).

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    No URLs in SKILL.md.

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Feedback Mastery loads about 2.9k tokens when it runs, and up to ~9.7k if it reads all its reference files. Until then it costs about 76 tokens; SKILL.md has 1,403 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~76
When it runs · the whole SKILL.md, loaded when a task matches
~2.9k
With references · SKILL.md plus every file in references/, read only if the agent opens them
~9.7k

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check passed

The automated check found no risky patterns in SKILL.md.

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.

SKILL.md

The full file from davila7/claude-code-templates at commit 14680ec, republished under its MIT licence (© davila7). 1,403 words, ~2,886 tokens.

Download SKILL.mdSave it as .claude/skills/feedback-mastery/SKILL.md (or your agent's skills folder). This skill also uses 4 other files; get the full folder from GitHub.
name
feedback-mastery
description
Navigate difficult conversations and deliver constructive feedback using structured frameworks. Covers the Preparation-Delivery-Follow-up model and Situation-Behavior-Impact (SBI) feedback technique. Use when preparing for difficult conversations, giving feedback, or managing conflicts.
allowed-tools
Read, Glob, Grep

Feedback Conversations

Overview

This skill provides frameworks for navigating difficult workplace conversations and delivering effective feedback. Whether you're addressing performance issues, resolving conflicts, or giving constructive feedback, these structured approaches lead to better outcomes.

Core insight: Research shows that employees who approach difficult conversations with preparation and a clear framework are 60% more likely to reach a positive resolution than those who engage without a plan.

When to Use This Skill

Use this skill when:

  • Preparing to give feedback to a colleague or direct report
  • Addressing performance issues or missed expectations
  • Navigating conflict between team members
  • Having 1:1 conversations about sensitive topics
  • Receiving feedback and wanting to respond constructively
  • Managing expectations with stakeholders

Keywords: feedback, difficult conversation, 1:1, one-on-one, performance, conflict, expectations, behavior, confrontation

Core Frameworks

The Preparation-Delivery-Follow-up Model

A three-part structure for difficult conversations:

PhaseFocusKey Questions
PreparationUnderstand the issue, define goals, manage emotionsWhat's the problem? What outcome do I want? Am I calm?
DeliveryOpen neutrally, use facts not blame, encourage dialogueHow do I start? What evidence do I have? How do I involve them?
Follow-upDocument actions, set check-ins, provide supportWhat did we agree to? When will we check in? How do I support?
The SBI Feedback Model

Situation-Behavior-Impact (SBI) structures feedback to be specific, objective, and actionable:

ComponentDescriptionExample
SituationDescribe the specific context"During yesterday's code review..."
BehaviorState the observable action (not interpretation)"...you interrupted Sarah three times while she was explaining her approach..."
ImpactExplain the effect on team/project/person"...which made her hesitate to share ideas and slowed down our discussion."

Why it works: SBI removes assumptions and focuses on observable facts, reducing defensiveness.

Preparation Phase

Step 1: Understand the Issue

Ask yourself:

  • What exactly is the problem? (Be specific, not vague)
  • How does it impact the team, project, or company?
  • Have I gathered all relevant facts?
  • Is this a pattern or a one-time event?
Step 2: Define Your Goals

Before the conversation, clarify what you're seeking:

Goal TypeExample
Behavior change"I want them to submit code reviews on time"
Mutual understanding"I want to understand what's blocking them"
Expectation setting"I want to clarify what 'done' means for features"
Problem solving"I want to find a solution together"

Tip: Use if-then statements to clarify stakes:

"If this behavior continues, then the project timeline will suffer, leading to missed deliverables."

Step 3: Manage Your Emotions

High emotional intensity reduces cognitive processing by 30%. Before the conversation:

  • Am I calm and in control?
  • Have I separated facts from personal frustrations?
  • Have I considered their perspective?
  • Can I present this without accusation?

Reframing technique:

AccusatoryConstructive
"You always miss deadlines and it slows everyone down""I've noticed some recent delays and want to understand any challenges you're facing"
"You never test your code properly""I've seen a few bugs slip through recently. Let's talk about our testing process"

Delivery Phase

The Three-Step Delivery Formula
  1. Open with neutrality and intent
  2. Present the issue using facts, not blame
  3. Encourage dialogue and solutions
Opening Lines That Work
ContextOpening
General"I want to talk about something important to our team's success, and I'd love to hear your perspective."
Performance"I've noticed some patterns I'd like to discuss. My goal is to support you, not criticize."
Conflict"I sense there might be some tension, and I'd like to understand what's happening from your side."
Expectations"I want to make sure we're aligned on expectations. Can we talk through how this project is going?"
Facts, Not Blame
BlamingFactual
"You're not committed to this project""I've noticed your updates have been brief in our last three meetings. Is something affecting your workload?"
"You don't care about code quality""This PR had 12 bugs caught in QA. Let's talk about what happened and how we can improve"
"You're always late""The standup started at 9:00 and you joined at 9:15 the last three days. What's going on?"

Key principles:

  • Use specific examples, not generalizations ("always," "never")
  • Stick to observable behaviors, not assumptions about motives
  • Focus on impact, not character
Encouraging Dialogue

After stating your observation, shift to collaboration:

SituationDialogue Prompt
Understanding barriers"What's been challenging about this?"
Seeking their view"How do you see the situation?"
Finding solutions"What would help you succeed here?"
Checking alignment"Does this match your understanding of what happened?"

Follow-up Phase

Even successful conversations need follow-through to create lasting change.

Follow-up Checklist
  • Document agreed-upon action items - What specifically will change?
  • Set check-in dates - When will you revisit this?
  • Provide ongoing support - How will you help them succeed?
  • Celebrate progress - Recognize improvements when they happen
Sample Follow-up Message
markdown
Hi [Name],

Thanks for the conversation yesterday. I appreciated your openness.

**What we agreed to:**
- [Action item 1] - [Timeline]
- [Action item 2] - [Timeline]

**Check-in:** Let's reconnect [date] to see how things are going.

I'm here if you need any support. Thanks for working through this with me.

Best,
[Your name]

SBI Examples for Software Teams

Positive Feedback

Code Review:

Situation: "During Tuesday's code review for the authentication module..." Behavior: "...you provided detailed comments on potential security vulnerabilities and suggested efficient fixes..." Impact: "...which strengthened our security posture and saved the team hours of debugging later."

Collaboration:

Situation: "In yesterday's architecture discussion..." Behavior: "...you asked clarifying questions and built on others' ideas instead of pushing your own solution..." Impact: "...which helped us reach consensus faster and made everyone feel heard."

Show full SKILL.md (552 more words)Show less
Constructive Feedback

Missed Deadlines:

Situation: "When we were finalizing the API deployment last Thursday..." Behavior: "...your testing results came in two hours after our agreed cutoff..." Impact: "...which delayed the release, risked our SLA, and caused the QA team to work overtime."

Meeting Behavior:

Situation: "In our sprint planning yesterday..." Behavior: "...you were on your phone for most of the discussion and didn't contribute when we asked for estimates..." Impact: "...which left the team without your expertise on the backend stories and made others feel their time wasn't valued."

For more examples: See references/feedback-sbi-model.md

Common Difficult Scenarios

Scenario: Performance Issue

Situation: A developer consistently delivers code with bugs.

Approach:

  1. Prepare: Gather specific examples (PRs, bug counts, timelines)
  2. Deliver: "I've noticed [X bugs in last Y PRs]. I want to understand what's happening and how I can support you."
  3. Explore: Ask about workload, clarity of requirements, testing confidence
  4. Collaborate: "What would help you feel more confident about code quality?"
  5. Follow-up: Check in after agreed changes, recognize improvements
Scenario: Conflict Between Team Members

Situation: Two engineers disagree on technical approach and it's affecting the team.

Approach:

  1. Meet separately first: Understand each perspective
  2. Find common ground: What do they both want? (Working product, good code, etc.)
  3. Facilitate together: Focus on facts and trade-offs, not personalities
  4. Establish decision process: How will the team decide when there's disagreement?
  5. Follow-up: Check that the solution is working
Scenario: Unrealistic Expectations

Situation: Leadership wants a feature in half the time needed.

Approach:

  1. Prepare: Data on similar past work, breakdown of required tasks
  2. Deliver: "I want to make sure we're aligned on what's realistic. Here's what I'm seeing..."
  3. Present trade-offs: "We can hit that date if we [reduce scope/add people/accept risk]"
  4. Collaborate: "What's most important here - the date or the full feature set?"
  5. Document: Get agreement in writing to avoid future misalignment

For detailed scripts: See references/difficult-conversation-scripts.md

Receiving Feedback Well

When you're on the receiving end:

During the Conversation
  1. Listen fully - Don't prepare your defense while they're talking
  2. Ask clarifying questions - "Can you give me a specific example?"
  3. Paraphrase to confirm - "So what you're saying is..."
  4. Acknowledge impact - Even if intent was different: "I can see how that affected you"
  5. Don't get defensive - Thank them for raising it
After the Conversation
  1. Reflect honestly - Is there truth in the feedback?
  2. Identify actions - What will you do differently?
  3. Follow up - Let them know what you're changing
  4. Ask for ongoing feedback - Show you're committed to growth

Quick Reference: Difficult Conversation Checklist

Before
  • I understand the specific issue
  • I have concrete examples
  • I've defined my goal for the conversation
  • I'm emotionally regulated
  • I've considered their perspective
During
  • I opened with neutrality and intent
  • I stated facts, not blame
  • I used SBI for specific feedback
  • I asked for their perspective
  • I focused on solutions, not just problems
  • I documented agreed actions
After
  • I sent a follow-up summary
  • I scheduled a check-in
  • I'm providing ongoing support
  • I'm recognizing progress

Companion Resources

  • references/feedback-sbi-model.md - Full SBI framework with more examples
  • references/difficult-conversation-scripts.md - Opening lines and responses
  • references/expectation-alignment.md - Managing stakeholder expectations
  • "Crucial Conversations" by Kerry Patterson & Joseph Grenny
  • "Difficult Conversations" by Stone, Patton, Heen
  • "Radical Candor" by Kim Scott
  • Amy Edmondson's research on psychological safety

© davila7, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

SKILL.md and 4 other files (references) in cli-tool/components/skills/enterprise-communication/feedback-mastery of davila7/claude-code-templates.

  • SKILL.md
  • README.md
  • references/difficult-conversation-scripts.md
  • references/expectation-alignment.md
  • references/feedback-sbi-model.md

Open the folder on GitHubat commit 14680ec

Used in 2 other repositories

We found 2 copies of this SKILL.md (exact, near-identical or edited) in other folders, from 2 other GitHub owners. This page covers the copy in davila7/claude-code-templates, which our catalogue first saw on October 7, 2026.

Compare with similar skills

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Performance ReportAffitor/affiliate-skills6991 repos~2.5kAutomated safety check: PassMIT
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Company Analysiszhu1090093659/dsh-trading231—~4.2kAutomated safety check: PassCustom licence

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Questions about Feedback Mastery

What does Feedback Mastery do?

Navigate difficult conversations and deliver constructive feedback using structured frameworks. Feedback Mastery is an agent skill from davila7/claude-code-templates. Navigate difficult conversations and deliver constructive feedback using structured frameworks.

When should I use Feedback Mastery?

Feedback Mastery fits situations like: preparing for difficult conversations; giving feedback; managing conflicts.

How do I install Feedback Mastery in Claude Code?

Run `npx skills add davila7/claude-code-templates --skill feedback-mastery -a claude-code`. Or copy the skill folder (cli-tool/components/skills/enterprise-communication/feedback-mastery in davila7/claude-code-templates) into .claude/skills/feedback-mastery in your project. Claude Code loads it when a task matches its description.

How do I install Feedback Mastery in Codex?

Run `npx skills add davila7/claude-code-templates --skill feedback-mastery -a codex`. Or copy the skill folder (cli-tool/components/skills/enterprise-communication/feedback-mastery in davila7/claude-code-templates) into .agents/skills/feedback-mastery in your project. Codex loads it when a task matches its description.

Can I use Feedback Mastery in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add davila7/claude-code-templates --skill feedback-mastery -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/feedback-mastery, .gemini/skills/feedback-mastery, .github/skills/feedback-mastery and .opencode/skills/feedback-mastery in your project.

What does Feedback Mastery need to run?

SKILL.md names no scripts, command-line tools or credentials: Feedback Mastery is instructions for the agent only. Its frontmatter pre-approves these tools: Read, Glob, Grep.

Does Feedback Mastery access the network?

SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.

Is Feedback Mastery safe to install?

Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.

What licence does Feedback Mastery use?

Feedback Mastery is published under the MIT licence (the repository's licence). It allows redistribution, so the full SKILL.md is shown on this page.

How many tokens does Feedback Mastery use?

About 2.9k tokens (SKILL.md is roughly 12k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full. Its references folder adds about 6.8k tokens, read only when the agent opens those files.

What are the alternatives to Feedback Mastery?

Skills that share tags, products or a category with Feedback Mastery: Wp Performance Review (elvismdev/claude-wordpress-skills, 235 stars), Align Human (agentscope-ai/OpenJudge, 868 stars), Performance Report (Affitor/affiliate-skills, 699 stars) and Run Mv Hoi Reconstruction (nvidia-isaac/video_to_data, 850 stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Feedback Mastery?

davila7 (a GitHub user) maintains it in davila7/claude-code-templates, which has 32,463 GitHub stars. The repository holds 477 skills in this directory. The repository was last updated on October 8, 2026.

Source: davila7/claude-code-templates on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.