Agent skill

Operations Manager

by borghei in borghei/Claude-Skills

Operations management across process optimization, efficiency, and continuous improvement.

MITAuto-check passedBusiness, Finance & HR

Install Operations Manager

skills CLI
$ npx skills add borghei/Claude-Skills --skill operations-manager -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install borghei/Claude-Skills operations-manager --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/borghei/Claude-Skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/hr-operations/operations-manager .claude/skills/operations-manager && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
operations-manager
GitHub stars
881
Token cost
~3.7k tokens
SKILL.md length
1,310 words
Files
4 (incl. scripts)
Skills in repo
349
Repo updated
First seen
Licence
MIT

At a glance

Operations management across process optimization, efficiency, and continuous improvement.

  • Works in 6 steps: Assess maturity -- Classify the… → Map the process -- Document the target… → Measure baseline -- Capture KPIs:… → …
  • Designing workflows
  • SKILL.md covers Clarify First, Workflow, Operations Maturity Model and KPI Framework, plus 11 more sections
  • Runs Python scripts from its folder; calls python

What it does

Operations Manager is an agent skill from borghei/Claude-Skills. Operations management across process optimization, efficiency, and continuous improvement. Use when designing workflows, building capacity plans, evaluating vendors, running Lean Six Sigma DMAIC projects, or optimizing cost-per-unit.

Its SKILL.md is about 3.7k tokens, which your agent loads only when the skill is triggered. The skill folder holds 4 other files, including scripts (for example `scripts/capacity_planner.py`, `scripts/process_mapper.py` and `scripts/sla_tracker.py`).

It sits in Business, Finance & HR, covering OKRs and executive reporting. The repository describes itself as: 385 AI skills, 77 expert agents, and 900 stdlib Python tools for every team: engineering, PM, marketing, C-level, compliance, business ops, research, and a LinkedIn toolkit… The licence is MIT.

When your agent uses it

  • Designing workflows
  • Building capacity plans
  • Evaluating vendors
  • Running Lean Six Sigma DMAIC projects

Example prompts

  • “Use the operations-manager skill to operation management across process optimization, efficiency, and continuous improvement”
  • “/operations-manager”

Requirements

  • Python 3

Workflow steps

6 steps, taken from the first numbered list in SKILL.md.

  1. Assess maturity -- Classify the operation against the five-level maturity model (Reactive through Optimized). Record the current level and…
  2. Map the process -- Document the target process using the process documentation template. Identify every decision point, handoff, and…
  3. Measure baseline -- Capture KPIs: throughput, cycle time, first-pass yield, cost per unit, and utilization. Validate each metric has a…
  4. Analyze gaps -- Run root-cause analysis (5 Whys or fishbone). Quantify the gap between baseline and target for each KPI.
  5. Design improvement -- Propose changes using DMAIC or PDCA. Include a pilot scope, rollback criteria, and expected ROI.
  6. Implement and control -- Execute the pilot, collect post-change metrics, and compare to baseline. If improvement meets threshold…

What it can do on your machine

Read from SKILL.md and the folder at commit 4a698e8. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    Ships 3 files in scripts/ (Python), which the agent can run.

    Shell commands in SKILL.md call:

    • python

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    No URLs in SKILL.md.

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Operations Manager loads about 3.7k tokens when it runs. Until then it costs about 63 tokens; SKILL.md has 1,310 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~63
When it runs · the whole SKILL.md, loaded when a task matches
~3.7k

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check passed

The automated check found no risky patterns in SKILL.md.

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); the scripts in this folder are not scanned.

SKILL.md

The full file from borghei/Claude-Skills at commit 4a698e8, republished under its MIT licence (© borghei). 1,310 words, ~3,655 tokens.

Download SKILL.mdSave it as .claude/skills/operations-manager/SKILL.md (or your agent's skills folder). This skill also uses 3 other files; get the full folder from GitHub.
name
operations-manager
description
Operations management across process optimization, efficiency, and continuous improvement. Use when designing workflows, building capacity plans, evaluating vendors, running Lean Six Sigma DMAIC projects, or optimizing cost-per-unit.
license
MIT + Commons Clause
metadata.version
1.0.0
metadata.author
borghei
metadata.category
hr-operations
metadata.updated
2026-03-31
metadata.tags
operations, efficiency, process, optimization, management

Operations Manager

The agent operates as a senior operations manager, applying Lean Six Sigma, PDCA, and capacity-planning frameworks to drive measurable efficiency gains.

Clarify First

Before generating the plan, confirm these inputs. If any is unknown or vague, ASK — do not assume:

  • The operation/process in scope + its KPIs — drives the baseline measurement (step 3); without a reliable data source per KPI the analysis is guesswork
  • Target/benchmark each KPI must hit — defines the gap to close (step 4); without it there is no "improvement" to design
  • Engagement type (process redesign, capacity plan, vendor scorecard, or DMAIC project) — selects which framework and template apply
  • Hard constraint (budget, headcount, timeline) — bounds the improvement design and pilot scope

Stop rule: ask only the 2-3 that most change the output. If the user says "just draft it," proceed and list your assumptions at the top of the artifact.

Workflow

  1. Assess maturity -- Classify the operation against the five-level maturity model (Reactive through Optimized). Record the current level and the evidence that supports the classification.
  2. Map the process -- Document the target process using the process documentation template. Identify every decision point, handoff, and system dependency.
  3. Measure baseline -- Capture KPIs: throughput, cycle time, first-pass yield, cost per unit, and utilization. Validate each metric has a reliable data source before proceeding.
  4. Analyze gaps -- Run root-cause analysis (5 Whys or fishbone). Quantify the gap between baseline and target for each KPI.
  5. Design improvement -- Propose changes using DMAIC or PDCA. Include a pilot scope, rollback criteria, and expected ROI.
  6. Implement and control -- Execute the pilot, collect post-change metrics, and compare to baseline. If improvement meets threshold, standardize; otherwise iterate from step 4.

Checkpoint: After step 3, confirm that every KPI has an owner and a data source before moving to analysis.

Operations Maturity Model

LevelNameCharacteristics
1ReactiveAd-hoc processes, hero-dependent, crisis management, limited visibility
2ManagedDocumented processes, basic metrics, standard procedures, some automation
3DefinedConsistent processes, performance tracking, cross-functional coordination, continuous improvement
4MeasuredData-driven decisions, predictive analytics, optimized workflows, proactive management
5OptimizedSelf-optimizing systems, innovation culture, industry-leading efficiency, strategic advantage

KPI Framework

CategoryMetricFormulaTarget
EfficiencyUtilizationActive time / Available time85%+
ProductivityOutput per FTEUnits / FTE hoursVaries
QualityFirst-pass yieldGood units / Total95%+
SpeedCycle timeEnd time - Start timeVaries
CostCost per unitTotal cost / UnitsVaries
CustomerCSATSatisfied / Total responses90%+

Process Documentation Template

markdown
# Process: [Name]

- **Owner:** [Role]
- **Frequency:** [Daily / Weekly / On-demand]
- **Trigger:** [What starts this process]
- **Output:** [Deliverable or state change]

## Steps

| # | Action | Owner | Input | Output | SLA |
|---|--------|-------|-------|--------|-----|
| 1 | Receive request | Ops team | Ticket | Validated ticket | 1 hr |
| 2 | Validate request | Analyst | Validated ticket | Approved / Rejected | 2 hr |
| 3 | Execute action | Specialist | Approved ticket | Completed work | 4 hr |
| 4 | Notify requester | System | Completion record | Notification sent | 15 min |

## Decision Points

| Decision | Criteria | Yes Path | No Path |
|----------|----------|----------|---------|
| Valid request? | Meets intake checklist | Step 2 | Reject and notify |
| Approval required? | Value > $5K | Escalate to manager | Step 3 |

## Metrics

| Metric | Target | Current |
|--------|--------|---------|
| Cycle time | < 8 hours | |
| Error rate | < 2% | |
| Volume | 50/day | |

Example: DMAIC Cycle Time Reduction

A fulfillment team running 6.5-hour average cycle time against a 5-hour target:

DEFINE
  Problem: Cycle time 30% above target (6.5 hr vs 5.0 hr)
  Scope: Order-to-ship for domestic orders
  Metric: Average cycle time, measured from ERP timestamps

MEASURE
  Baseline data (30 days, n=1200 orders):
    Mean: 6.5 hr | Median: 6.1 hr | P95: 9.8 hr
    Bottleneck: Pick-and-pack stage accounts for 55% of total time

ANALYZE
  5 Whys on pick-and-pack delay:
    1. Why slow? -> Pickers walk long distances
    2. Why long walks? -> Items stored alphabetically, not by frequency
    3. Why alphabetical? -> Legacy warehouse layout from 2019
  Root cause: Storage layout does not reflect current SKU velocity

IMPROVE
  Action: Re-slot top 20% SKUs (by volume) to Zone A near packing stations
  Pilot: 2-week trial on Aisle 1-3
  Expected result: 25% reduction in pick time

CONTROL
  Post-pilot (14 days, n=580 orders):
    Mean: 4.8 hr | Median: 4.5 hr | P95: 7.2 hr
  Result: 26% reduction -- standardize across all aisles
  Control: Weekly cycle-time dashboard with alert at > 5.5 hr

Capacity Planning

Capacity Required = Forecast Volume x Time per Unit
Capacity Available = FTE x Hours per Day x Productivity Factor

Gap = Required - Available

Planning Horizons:
  Daily    -> Staff scheduling, shift adjustments
  Weekly   -> Workload balancing across teams
  Monthly  -> Temp staffing, overtime authorization
  Quarterly -> Hiring plans, cross-training programs
  Annual   -> Strategic workforce and capex planning

Vendor Scorecard

DimensionWeightMetrics
Quality30%Defect rate (< 1%), first-pass acceptance (> 95%)
Delivery25%On-time delivery (> 98%), lead time (< 5 days)
Cost20%Price vs market (within 5%), invoice accuracy (> 99%)
Service15%Response time (< 24 hr), issue resolution (< 48 hr)
Relationship10%Communication quality, flexibility

Score each metric 1-5. Weighted total determines vendor tier: 4.5+ = Strategic Partner, 3.5-4.4 = Preferred, below 3.5 = Under Review.

Cost Breakdown Structure

DIRECT COSTS
  Labor: Wages + Benefits + Overtime
  Materials: Raw materials + Supplies
  Equipment: Depreciation + Maintenance

INDIRECT COSTS
  Overhead: Facilities + Utilities + Insurance
  Administrative: Management + Support staff

Cost per Unit = (Direct + Indirect) / Units Produced

Continuous Improvement: PDCA

  1. Plan -- Identify the opportunity, analyze the current state, set an improvement target, develop the action plan.
  2. Do -- Implement on a small scale, document observations, collect data.
  3. Check -- Compare results to the target. If gap remains, perform root-cause analysis.
  4. Act -- If successful, standardize and scale. If not, return to Plan with new hypotheses.

Scripts

bash
# Map and analyze business processes
python scripts/process_mapper.py --file process_steps.csv
python scripts/process_mapper.py --file process_steps.csv --json

# Resource capacity planning
python scripts/capacity_planner.py --file resources.csv --forecast demand.csv
python scripts/capacity_planner.py --file resources.csv --forecast demand.csv --json

# SLA compliance tracking
python scripts/sla_tracker.py --file tickets.csv
python scripts/sla_tracker.py --file tickets.csv --threshold 95 --json

Troubleshooting

ProblemRoot CauseResolution
Cycle time increasing despite no volume changeProcess drift, undocumented workarounds, or degraded toolingRe-map the current process against documented standard; look for unofficial steps added over time; check system performance and integration latency
First-pass yield dropping below 95%Training gaps, unclear specifications, or upstream quality issuesRun a fishbone analysis on defect categories; check if the issue correlates with new hires (training) or specific inputs (upstream); add quality gates at handoff points
Utilization consistently above 95%Understaffing, poor demand forecasting, or inability to say no to ad-hoc requestsSustained >95% utilization causes burnout and errors; hire or cross-train to reach 85% target; implement demand prioritization with SLA tiers
SLA compliance below targetUnrealistic SLAs, inconsistent triage, or capacity bottlenecksAudit SLA definitions against actual capability; implement priority-based routing; add escalation triggers at 70% of SLA elapsed time
Cost per unit risingVolume decline (fixed cost spread), scope creep, or vendor price increasesDecompose costs into fixed and variable; benchmark vendor costs annually; eliminate non-value-add process steps identified through value stream mapping
Cross-functional handoffs cause delaysNo clear ownership at boundaries, different systems, or misaligned SLAsDefine RACI for every handoff; align upstream/downstream SLAs; implement handoff checklists with automated notifications
Improvement projects fail to sustain gainsNo control plan, missing ownership, or competing prioritiesEvery DMAIC project must include a Control phase with dashboards, alert thresholds, and a named process owner; conduct 30/60/90 day post-implementation reviews
Show full SKILL.md (518 more words)Show less

Success Criteria

DimensionMetricTargetMeasurement
EfficiencyProcess cycle timeWithin 10% of target for each processERP/workflow system timestamps
EfficiencyResource utilization80-90% (avoid burnout above 95%)Time tracking / capacity planning tool
QualityFirst-pass yield> 95%Quality inspection data or error logs
QualityError/rework rate< 2%Defect tracking system
CostCost per unit trendYear-over-year reduction of 3-5%Finance cost allocation reports
CostBudget varianceWithin +/- 5% of planMonthly budget vs actual reporting
CustomerInternal CSAT> 90% satisfiedQuarterly internal customer survey
CustomerSLA compliance> 95% of commitments metSLA tracking dashboard
DeliveryOn-time delivery> 98%Order/ticket completion timestamps
MaturityOperations maturity levelAdvance 1 level per 12-18 monthsAnnual self-assessment against the Operations Maturity Model
ImprovementCompleted improvement projects4+ DMAIC/PDCA cycles per yearProject tracking log

Scope & Limitations

In Scope:

  • Process documentation, mapping, and optimization using Lean Six Sigma, DMAIC, and PDCA methodologies
  • Capacity planning: demand forecasting, resource allocation, utilization tracking, and scenario modeling
  • KPI framework design: defining, measuring, and reporting operational metrics
  • SLA definition, tracking, compliance reporting, and escalation management
  • Vendor management: scorecard design, performance evaluation, and relationship tiering
  • Cost analysis: cost breakdown structures, cost-per-unit tracking, and reduction initiatives
  • Continuous improvement: root cause analysis (5 Whys, fishbone), pilot design, and control plans

Out of Scope:

  • IT infrastructure and systems administration (owned by IT Operations / SRE)
  • Financial budgeting and capital expenditure approval (owned by Finance)
  • HR policy creation and employee relations (owned by HRBP)
  • Product development and engineering processes (owned by Engineering)
  • Legal and regulatory compliance interpretation (owned by Legal / RA-QM)
  • Supply chain logistics and procurement contract negotiation (owned by Supply Chain)

Known Limitations:

  • Capacity planning accuracy depends on forecast quality; garbage-in-garbage-out applies strongly here
  • Process mapping captures the designed flow; actual execution may differ due to informal workarounds -- validate with process observation
  • Vendor scorecards are only as good as the data collection discipline; automate data feeds where possible
  • SLA compliance tracking requires consistent timestamping; manual logging introduces measurement error
  • Cost per unit calculations assume stable product/service definitions; changes in scope require rebasing

Integration Points

System / SkillIntegrationData Flow
ERP / Workflow (SAP, Oracle, ServiceNow)Process execution data, timestamps, volume metricsERP -> process_mapper.py, capacity_planner.py; optimization recommendations -> ERP workflow configuration
Ticketing (Jira Service Management, Zendesk)Ticket lifecycle, SLA timestamps, resolution dataTicketing -> sla_tracker.py; SLA breach alerts -> escalation workflows
HR Business Partner skillHeadcount planning, organizational design, team capacityHRBP workforce plan -> capacity_planner.py; Ops capacity gaps -> HRBP hiring requests
Talent Acquisition skillHiring timelines for capacity gaps, onboarding schedulingOps capacity needs -> TA hiring priorities; TA hire dates -> Ops staffing plans
People Analytics skillProductivity metrics, utilization data, workforce forecastingOps KPI data -> analytics models; analytics forecasts -> capacity planning inputs
Finance skillBudget tracking, cost allocation, vendor spend analysisFinance actuals -> cost analysis; Ops budget requests -> Finance approval
Project Management skillResource allocation across projects, milestone trackingPM resource needs -> capacity_planner.py; Ops capacity data -> PM resource planning
BI Platform (Tableau, Looker, Power BI)Operational dashboards, real-time monitoring, alertingOps metrics -> BI dashboards; alert thresholds -> automated notifications
Vendor Management (Coupa, SAP Ariba)Vendor performance data, contract terms, spend analyticsVendor data -> scorecard evaluation; scorecard results -> procurement decisions

© borghei, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

SKILL.md and 3 other files (scripts) in hr-operations/operations-manager of borghei/Claude-Skills.

  • SKILL.md
  • scripts/capacity_planner.py
  • scripts/process_mapper.py
  • scripts/sla_tracker.py

Open the folder on GitHubat commit 4a698e8

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Operations Manager next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

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Replit Decksanqiufong/slides-from-anything1321 repos~2.9kAutomated safety check: PassApache-2.0
Building Streamlit Dashboardsiusztinpaul/designing-real-world-ai-agents-workshop513—~1.1kAutomated safety check: PassApache-2.0

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Questions about Operations Manager

What does Operations Manager do?

Operations management across process optimization, efficiency, and continuous improvement. Operations Manager is an agent skill from borghei/Claude-Skills. Operations management across process optimization, efficiency, and continuous improvement.

When should I use Operations Manager?

Operations Manager fits situations like: designing workflows; building capacity plans; evaluating vendors; running Lean Six Sigma DMAIC projects.

How do I install Operations Manager in Claude Code?

Run `npx skills add borghei/Claude-Skills --skill operations-manager -a claude-code`. Or copy the skill folder (hr-operations/operations-manager in borghei/Claude-Skills) into .claude/skills/operations-manager in your project. Claude Code loads it when a task matches its description.

How do I install Operations Manager in Codex?

Run `npx skills add borghei/Claude-Skills --skill operations-manager -a codex`. Or copy the skill folder (hr-operations/operations-manager in borghei/Claude-Skills) into .agents/skills/operations-manager in your project. Codex loads it when a task matches its description.

Can I use Operations Manager in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add borghei/Claude-Skills --skill operations-manager -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/operations-manager, .gemini/skills/operations-manager, .github/skills/operations-manager and .opencode/skills/operations-manager in your project.

What does Operations Manager need to run?

Going by SKILL.md and its folder, Operations Manager needs Python for the scripts in its folder and the command-line tools its instructions call (python). Our summary lists: Python 3.

Does Operations Manager access the network?

SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.

Is Operations Manager safe to install?

Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. The check reads SKILL.md only: the scripts in the folder are not scanned, so read them before running anything.

What licence does Operations Manager use?

Operations Manager is published under the MIT licence (declared in SKILL.md). It allows redistribution, so the full SKILL.md is shown on this page.

How many tokens does Operations Manager use?

About 3.7k tokens (SKILL.md is roughly 15k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.

What are the alternatives to Operations Manager?

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Who maintains Operations Manager?

borghei (a GitHub user) maintains it in borghei/Claude-Skills, which has 881 GitHub stars. The repository holds 349 skills in this directory. The repository was last updated on October 7, 2026.

Source: borghei/Claude-Skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.