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Agent skill

Jtbd Workshop

by borghei in borghei/Claude-Skills

Run a full Jobs-To-Be-Done discovery workshop with switch interviews, forces-of-progress mapping, ODI outcome scoring, and opportunity statements across 2hr, 4hr, and 8hr formats.

MITAuto-check passedProduct & Project Management

Install Jtbd Workshop

skills CLI
$ npx skills add borghei/Claude-Skills --skill jtbd-workshop -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install borghei/Claude-Skills jtbd-workshop --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/borghei/Claude-Skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/project-management/discovery/jtbd-workshop .claude/skills/jtbd-workshop && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
jtbd-workshop
GitHub stars
874
Token cost
~1.7k tokens
SKILL.md length
757 words
Files
11 (incl. references, assets)
Skills in repo
364
Repo updated
First seen
Licence
MIT

At a glance

Run a full Jobs-To-Be-Done discovery workshop with switch interviews, forces-of-progress mapping, ODI outcome scoring, and opportunity statements across 2hr, 4hr, and 8hr formats.

  • Works in 5 steps: Pick a format (2h validation / 4h… → Recruit 6-12 recent (90-day) switchers… → Facilitate the agenda; build the job… → …
  • Tasks that involve User stories
  • SKILL.md covers Overview, Core Capabilities, When to Use and Clarify First, plus 4 more sections
  • Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md

What it does

Jtbd Workshop is an agent skill from borghei/Claude-Skills. Run a full Jobs-To-Be-Done discovery workshop with switch interviews, forces-of-progress mapping, ODI outcome scoring, and opportunity statements across 2hr, 4hr, and 8hr formats.

Its SKILL.md is about 1.7k tokens, which your agent loads only when the skill is triggered. The skill folder holds 13 other files, including reference files and assets (for example `assets/forces_of_progress_canvas.md`, `assets/pre_work_email.md` and `assets/switch_interview_script.md`).

It sits in Product & Project Management, covering User stories and Training and onboarding materials. The repository describes itself as: 385 AI skills, 77 expert agents, and 900 stdlib Python tools for every team: engineering, PM, marketing, C-level, compliance, business ops, research, and a LinkedIn toolkit… The licence is MIT.

When your agent uses it

  • Tasks that involve User stories
  • Tasks that involve Training and onboarding materials

Example prompts

  • “/jtbd-workshop”

Workflow steps

5 steps, taken from the first numbered list in SKILL.md.

  1. Pick a format (2h validation / 4h half-day / 8h full-day) by stakes and availability; define the segment.
  2. Recruit 6-12 recent (90-day) switchers and run pre-work switch interviews.
  3. Facilitate the agenda; build the job hierarchy, score outcomes (Importance x Satisfaction), fill the forces canvas.
  4. Convert top-scored outcomes into opportunity statements ( ) with named owners.
  5. Hand off to identify-assumptions/, brainstorm-experiments/, or create-prd/. Revisit quarterly.

What it can do on your machine

Read from SKILL.md and the folder at commit c9a1487. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    No scripts in the folder and no shell commands in SKILL.md.

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    No URLs in SKILL.md.

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Jtbd Workshop loads about 1.7k tokens when it runs, and up to ~12k if it reads all its reference files. Until then it costs about 48 tokens; SKILL.md has 757 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~48
When it runs · the whole SKILL.md, loaded when a task matches
~1.7k
With references · SKILL.md plus every file in references/, read only if the agent opens them
~12k

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check passed

The automated check found no risky patterns in SKILL.md.

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.

SKILL.md

The full file from borghei/Claude-Skills at commit c9a1487, republished under its MIT licence (© borghei). 757 words, ~1,738 tokens.

Download SKILL.mdSave it as .claude/skills/jtbd-workshop/SKILL.md (or your agent's skills folder). This skill also uses 10 other files; get the full folder from GitHub.
name
jtbd-workshop
description
Run a full Jobs-To-Be-Done discovery workshop with switch interviews, forces-of-progress mapping, ODI outcome scoring, and opportunity statements across 2hr, 4hr, and 8hr formats.
license
MIT + Commons Clause
metadata.version
1.0.1
metadata.author
borghei
metadata.category
project-management
metadata.domain
pm-discovery
metadata.updated
2026-06-15
metadata.tech-stack
jobs-to-be-done, switch-interviews, forces-of-progress, odi

JTBD Workshop Expert

Overview

Run a Jobs-To-Be-Done (JTBD) workshop end-to-end. This skill is the workshop facilitation companion to the execution/job-stories/ skill (the writing format for backlog stories). Where job-stories/ produces When/Want/So statements for individual backlog items, this skill produces the upstream discovery output -- the job hierarchy, the forces driving switching behavior, and the desired-outcome statements that anchor product strategy.

The workshop synthesizes four JTBD schools: Christensen's milkshake hiring frame, Ulwick's Outcome-Driven Innovation (ODI) with importance/satisfaction scoring, Klement's situation-motivation-outcome canvas (the job story format), and Moesta's switch interview method surfacing the four forces of progress (push, pull, anxiety, habit). A well-run workshop produces three artifacts: a ranked job hierarchy with measurable outcome statements, a forces-of-progress map, and a prioritized opportunity list ready to feed PRDs, OKRs, or roadmap themes.

Core Capabilities

  • Workshop facilitation -- 2hr / 4hr / 8hr agendas with time-blocked outcomes
  • Switch interviews -- four-anchor timeline script (First Thought -> Passive -> Active -> Deciding -> First Use)
  • Forces-of-progress mapping -- push, pull, anxiety, habit canvas and the switch equation
  • ODI outcome scoring -- Ulwick outcome statements with Importance x Satisfaction opportunity scores
  • Handoff -- opportunity statements into assumptions, experiments, PRDs, and roadmap themes

When to Use

  • New product or new segment. Understand the underlying progress customers are trying to make before building.
  • Pivot or strategy reset. Team is stuck debating features; re-ground in the customer's job.
  • Pre-roadmap. Define the job hierarchy before committing to a quarterly or annual roadmap.
  • Stalled adoption. Customers signed up but did not retain; switch interviews reveal which forces went wrong.
  • Onboarding a new product team. Create a shared mental model of what the customer is hiring the product to do.

Clarify First

Before planning the workshop, confirm these inputs. If any is unknown or vague, ASK — do not assume:

  • Format — 2h validation / 4h half-day / 8h full-day (sets the agenda depth; 2h is validation, not primary discovery)
  • Target segment — JTBD is segment-by-job, not persona-by-demographic (defines who you study and which job hierarchy you build)
  • Switch-interview access — can you recruit recent (90-day) switchers (without customer voice the forces canvas and ODI scores become team-aligned fiction)
  • Trigger/purpose — new product / pivot / stalled adoption (shapes which of the four forces to emphasize)

Stop rule: ask only the 2-3 that most change the output. If the user says "just draft it," proceed and list your assumptions at the top of the artifact.

Quick Start

  1. Pick a format (2h validation / 4h half-day / 8h full-day) by stakes and availability; define the segment.
  2. Recruit 6-12 recent (90-day) switchers and run pre-work switch interviews.
  3. Facilitate the agenda; build the job hierarchy, score outcomes (Importance x Satisfaction), fill the forces canvas.
  4. Convert top-scored outcomes into opportunity statements (<verb> <object> <context>) with named owners.
  5. Hand off to identify-assumptions/, brainstorm-experiments/, or create-prd/. Revisit quarterly.
Show full SKILL.md (305 more words)Show less

References

Load the reference that matches the task -- keep this file lean and pull detail on demand:

  • references/facilitation-playbook.md -- the full operational playbook: 2h/4h/8h agendas, switch interview script, forces canvas, ODI outcome format, common traps, the 10-step workflow, troubleshooting, and success criteria. Read this when planning or running a workshop.
  • references/jtbd-method-guide.md -- full JTBD methodology (Christensen, Ulwick, Klement, Moesta) with worked examples. Read this when you need the theory behind the workshop activities.
  • references/red-flags.md -- 12 JTBD anti-patterns (solution-coded jobs, missing forces, speculation without switch interviews) with symptoms and fixes. Read this when reviewing or QA-ing workshop output.

Workshop templates live in assets/: workshop_agenda_2hr.md, workshop_agenda_4hr.md, workshop_agenda_8hr.md, pre_work_email.md, switch_interview_script.md, forces_of_progress_canvas.md.

Scope & Limitations

In scope: 2h/4h/8h formats; switch interview script and four-anchor timeline; forces-of-progress mapping; Ulwick outcome statements with Importance x Satisfaction scoring; Klement situation-motivation-outcome decomposition (bridge to execution/job-stories/); pre-work email and participant brief.

Out of scope: writing individual backlog stories (execution/job-stories/); quantitative ODI surveying at scale; recording/transcription tooling; recruiting operations; personas (JTBD is segment-by-job, not persona-by-demographic).

Caveats: switch interviews require recent (90-day) switchers; the 2-hour format is for validation, not primary discovery; ODI scoring is sensitive to who is in the room (internal scores are hypotheses, customer-derived scores are truth); a workshop without customer voice produces team-aligned fiction.

Integration Points

IntegrationDirectionWhat Flows
discovery/customer-interview-script/Receives fromSwitch interviews use the base interview script structure
discovery/interview-synthesis/Receives fromSynthesized themes seed the snippet wall on workshop day
discovery/identify-assumptions/Feeds intoTop outcomes become assumptions to test
discovery/brainstorm-experiments/Feeds intoForces-of-progress weaknesses become experiment hypotheses
discovery/value-proposition-canvas/Feeds intoJobs, pains, gains populate the Customer Profile
execution/job-stories/Feeds intoJob + outcome decomposition becomes When/Want/So backlog stories
execution/create-prd/Feeds intoJob hierarchy populates PRD Section 5; outcomes populate Section 6
execution/outcome-roadmap/Feeds intoTop desired outcomes become roadmap themes
execution/north-star-metric/Feeds intoThe highest-priority outcome often becomes the input metric tree root

© borghei, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

SKILL.md and 10 other files (references, assets) in project-management/discovery/jtbd-workshop of borghei/Claude-Skills.

  • SKILL.md
  • assets/forces_of_progress_canvas.md
  • assets/pre_work_email.md
  • assets/switch_interview_script.md
  • assets/workshop_agenda_2hr.md
  • assets/workshop_agenda_4hr.md
  • assets/workshop_agenda_8hr.md
  • examples/calendar-tool-4hr-workshop-output.md
  • references/facilitation-playbook.md
  • references/jtbd-method-guide.md
  • references/red-flags.md

Open the folder on GitHubat commit c9a1487

Compare with similar skills

Jtbd Workshop next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

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Ralph Tui Create Beads Rustsubsy/ralph-tui2.5k1 repos~2.8kAutomated safety check: PassMIT
Ralph Tui Create JSONsubsy/ralph-tui2.5k1 repos~2.6kAutomated safety check: PassMIT

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Categories

Questions about Jtbd Workshop

What does Jtbd Workshop do?

Run a full Jobs-To-Be-Done discovery workshop with switch interviews, forces-of-progress mapping, ODI outcome scoring, and opportunity statements across 2hr, 4hr, and 8hr formats. Jtbd Workshop is an agent skill from borghei/Claude-Skills. Run a full Jobs-To-Be-Done discovery workshop with switch interviews, forces-of-progress mapping, ODI outcome scoring, and opportunity statements across 2hr, 4hr, and 8hr formats.

When should I use Jtbd Workshop?

Jtbd Workshop fits situations like: tasks that involve User stories; tasks that involve Training and onboarding materials.

How do I install Jtbd Workshop in Claude Code?

Run `npx skills add borghei/Claude-Skills --skill jtbd-workshop -a claude-code`. Or copy the skill folder (project-management/discovery/jtbd-workshop in borghei/Claude-Skills) into .claude/skills/jtbd-workshop in your project. Claude Code loads it when a task matches its description.

How do I install Jtbd Workshop in Codex?

Run `npx skills add borghei/Claude-Skills --skill jtbd-workshop -a codex`. Or copy the skill folder (project-management/discovery/jtbd-workshop in borghei/Claude-Skills) into .agents/skills/jtbd-workshop in your project. Codex loads it when a task matches its description.

Can I use Jtbd Workshop in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add borghei/Claude-Skills --skill jtbd-workshop -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/jtbd-workshop, .gemini/skills/jtbd-workshop, .github/skills/jtbd-workshop and .opencode/skills/jtbd-workshop in your project.

What does Jtbd Workshop need to run?

SKILL.md names no scripts, command-line tools or credentials: Jtbd Workshop is instructions for the agent only.

Does Jtbd Workshop access the network?

SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.

Is Jtbd Workshop safe to install?

Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.

What licence does Jtbd Workshop use?

Jtbd Workshop is published under the MIT licence (declared in SKILL.md). It allows redistribution, so the full SKILL.md is shown on this page.

How many tokens does Jtbd Workshop use?

About 1.7k tokens (SKILL.md is roughly 7k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full. Its references folder adds about 11k tokens, read only when the agent opens those files.

What are the alternatives to Jtbd Workshop?

Skills that share tags, products or a category with Jtbd Workshop: User Story Writer (deanpeters/Product-Manager-Skills, 7.2k stars), Ralph Tui Create Beads (subsy/ralph-tui, 2.5k stars), Agile Product Owner (alirezarezvani/claude-skills, 28k stars) and Ralph Tui Create Beads Rust (subsy/ralph-tui, 2.5k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Jtbd Workshop?

borghei (a GitHub user) maintains it in borghei/Claude-Skills, which has 874 GitHub stars. The repository holds 364 skills in this directory. The repository was last updated on October 7, 2026.

Source: borghei/Claude-Skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.