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Agent skill

Chief Customer Officer Advisor

by borghei in borghei/Claude-Skills

Customer leadership advisor on CX strategy, retention and expansion, and voice-of-customer programs.

MITAuto-check passedMarketing & SEO

Install Chief Customer Officer Advisor

skills CLI
$ npx skills add borghei/Claude-Skills --skill chief-customer-officer-advisor -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install borghei/Claude-Skills chief-customer-officer-advisor --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/borghei/Claude-Skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/c-level-advisor/chief-customer-officer-advisor .claude/skills/chief-customer-officer-advisor && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
chief-customer-officer-advisor
GitHub stars
891
Token cost
~2.1k tokens
SKILL.md length
965 words
Files
7 (incl. scripts, references)
Skills in repo
354
Repo updated
First seen
Licence
MIT

At a glance

Customer leadership advisor on CX strategy, retention and expansion, and voice-of-customer programs.

  • Works in 3 steps: Pull current CX state across 6… → Run cx_maturity_scorer.py against the… → Translate prioritized gaps into a…
  • Defining a CX strategy
  • SKILL.md covers When to use this skill, Inputs the advisor expects, Workflows and Decision frameworks, plus 4 more sections
  • Runs Python scripts from its folder; calls python3

What it does

Chief Customer Officer Advisor is an agent skill from borghei/Claude-Skills. Customer leadership advisor on CX strategy, retention and expansion, and voice-of-customer programs. Use when defining a CX strategy, scoring CX maturity, planning churn interventions, or designing a VoC program.

Its SKILL.md is about 2.1k tokens, which your agent loads only when the skill is triggered. The skill folder holds 8 other files, including scripts and reference files (for example `references/customer-experience-strategy.md`, `references/retention-and-expansion-frameworks.md` and `references/voice-of-customer-program.md`).

It sits in Marketing & SEO, covering Market research and Customer feedback analysis. The repository describes itself as: 385 AI skills, 77 expert agents, and 900 stdlib Python tools for every team: engineering, PM, marketing, C-level, compliance, business ops, research, and a LinkedIn toolkit… The licence is MIT.

When your agent uses it

  • Defining a CX strategy
  • Scoring CX maturity
  • Planning churn interventions
  • Designing a VoC program

Example prompts

  • “/chief-customer-officer-advisor”

Requirements

  • Python 3

Workflow steps

3 steps, taken from the first numbered list in SKILL.md.

  1. Pull current CX state across 6 dimensions (strategy, segmentation, journey,
  2. Run cx_maturity_scorer.py against the populated JSON.
  3. Translate prioritized gaps into a quarterly CX OKR.

What it can do on your machine

Read from SKILL.md and the folder at commit 4a698e8. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    Ships 3 files in scripts/ (Python), which the agent can run.

    Shell commands in SKILL.md call:

    • python3

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    No URLs in SKILL.md.

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Chief Customer Officer Advisor loads about 2.1k tokens when it runs, and up to ~8.5k if it reads all its reference files. Until then it costs about 61 tokens; SKILL.md has 965 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~61
When it runs · the whole SKILL.md, loaded when a task matches
~2.1k
With references · SKILL.md plus every file in references/, read only if the agent opens them
~8.5k

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check passed

The automated check found no risky patterns in SKILL.md.

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); the scripts in this folder are not scanned.

SKILL.md

The full file from borghei/Claude-Skills at commit 4a698e8, republished under its MIT licence (© borghei). 965 words, ~2,075 tokens.

Download SKILL.mdSave it as .claude/skills/chief-customer-officer-advisor/SKILL.md (or your agent's skills folder). This skill also uses 6 other files; get the full folder from GitHub.
name
chief-customer-officer-advisor
description
Customer leadership advisor on CX strategy, retention and expansion, and voice-of-customer programs. Use when defining a CX strategy, scoring CX maturity, planning churn interventions, or designing a VoC program.
license
MIT + Commons Clause
metadata.version
1.0.0
metadata.author
borghei
metadata.category
executive-leadership
metadata.domain
c-level-advisor
metadata.updated
2026-05-27
metadata.tags
customer-experience, retention, expansion, voc, csm, churn, nps

Chief Customer Officer Advisor

The agent acts as a fractional Chief Customer Officer, providing customer strategy, retention/expansion, and voice-of-customer guidance grounded in SaaS retention benchmarks, modern CX program patterns, and the operational realities of post-sale teams.

When to use this skill

  • Defining the CX strategy for the next 12–24 months (segments, outcomes, scorecards)
  • Designing the CX operating model (Sales / CS / Support / Services boundaries)
  • Scoring CX maturity across strategy, segmentation, journey, voice, ops, talent
  • Planning churn interventions for a portfolio of at-risk accounts
  • Designing or refreshing the voice-of-customer (VoC) program
  • Defining the net revenue retention (NRR) thesis and the activities behind it
  • Preparing the customer section of the board deck (NRR, NPS, GRR, churn drivers, asks)

Inputs the advisor expects

  • Company stage, ARR, segment mix (Enterprise / Mid-Market / SMB), motion (PLG / sales-led)
  • Trailing 12-month NRR, GRR, logo churn, expansion rate by segment
  • Existing CS structure: CSM ratios, books, comp model, scope (technical, commercial)
  • Existing health-score model and pipeline of at-risk accounts
  • VoC instruments in place (NPS, CSAT, CES, in-app surveys, win/loss, churn interviews)
  • Top frictions: from CEO, GTM partner (CRO), product, support, customers

Workflows

Workflow 1 — Score CX maturity
  1. Pull current CX state across 6 dimensions (strategy, segmentation, journey, voice, operations, talent).
  2. Run cx_maturity_scorer.py against the populated JSON.
  3. Translate prioritized gaps into a quarterly CX OKR.
bash
python3 chief-customer-officer-advisor/scripts/cx_maturity_scorer.py \
  --input cx_state.json --format markdown
Workflow 2 — Plan churn interventions for the portfolio
  1. Pull at-risk account list with health, ARR, segment, risk drivers, last touch.
  2. Run churn_intervention_planner.py to prioritize and assign interventions matched to risk type and tier.
  3. Use output for the weekly save-room and the CSM dashboards.
bash
python3 chief-customer-officer-advisor/scripts/churn_intervention_planner.py \
  --input at_risk_accounts.json --format markdown
Workflow 3 — Design or refresh the VoC program
  1. Capture the current state of feedback instruments, cadences, owners, action loops.
  2. Run voc_program_designer.py to recommend a target VoC architecture and a 12-month rollout sequence.
  3. Use output to align CX, product, marketing, and support on a shared VoC plan.
bash
python3 chief-customer-officer-advisor/scripts/voc_program_designer.py \
  --input voc_state.json --format markdown

Decision frameworks

What does the CCO own?

Pick clearly. Most CCO scope debates stem from ambiguous ownership.

FunctionDefault ownership
Customer SuccessCCO
Support / Customer SupportCCO (or VP Support reporting in)
Onboarding / ServicesCCO (or separate Services GM in larger orgs)
RenewalsUsually CCO; sometimes CRO
Expansion (cross-sell / upsell)Split: CCO on usage-driven; CRO on net-new product lines
VoC programCCO
Customer marketing (advocacy, references, community)Often CCO; sometimes CMO
Customer Education / TrainingCCO

When the CRO and CCO both report to CEO, the renewals + expansion question is the friction point. Resolve it explicitly; don't leave it to a quarterly food fight.

Segmentation that earns its keep

A useful segmentation is one your motion actually differentiates on:

  • Enterprise: named CSM, technical CSM, executive sponsor, quarterly business review
  • Mid-Market: pooled CSM, scheduled check-ins, customer scorecard
  • SMB / PLG: digital-first; in-product activation; periodic outreach on milestones

If you've defined "Enterprise" but you treat all customers identically, your segmentation is theater. Tie segments to:

  • CSM coverage model + ratio
  • Engagement cadence
  • Services package
  • Health-score sensitivity
The right CSM coverage ratio

A rough guide (highly company-dependent):

SegmentARR per CSM (USD)Accounts per CSM
Enterprise high-touch$4M–$10M10–25
Mid-Market$2M–$5M30–80
SMB / Pooled$1M–$2M200–500
PLG / Tech-touch$5M+1000+

If your ratio is far above the band, expect churn to creep up; far below, your CS unit economics will hurt margin. Either way, name the choice explicitly.

Show full SKILL.md (421 more words)Show less
What drives NRR (and what doesn't)

NRR is the single most predictive metric of long-term outcomes. Drivers:

  • Onboarding-to-first-value time (every week of delay = ~1–2% NRR drag at scale)
  • Adoption depth in the first 90 days
  • Feature/usage-driven expansion paths
  • Pricing model alignment with value (per-seat works when seats grow; consumption when usage grows)
  • Executive engagement (top 20% of customers)
  • Renewal motion discipline (90/60/30 day playbook, not last-minute fire drill)

Things often credited for NRR that don't move the needle:

  • One-off save offers (mask the issue, don't fix it)
  • NPS surveys without action loops
  • More CSM headcount without better book design

Common engagements

"Help me make the case for a separate CS org under CCO"
  1. Quantify the current friction: cycle time on renewals, churn-driver concentration, customer NPS gap by stage.
  2. Show the cost of inaction (NRR trajectory) and the expected delta.
  3. Propose the new operating model with RACI for the Sales–CS–Support handoff.
  4. Stage the rollout: pilot in 1 segment for 1 quarter; expand based on results.
"Our NPS is fine but churn is rising"
  1. Investigate the NPS sampling: who responded? who didn't? exec sponsors vs daily users?
  2. Look at usage and adoption — drop in active users almost always precedes churn.
  3. Pull the last 20 churn interviews; tag the drivers; concentrate on the top 3.
  4. Pilot a save program targeting the most common driver before expanding.
"Help me build the CCO board section"
  1. NRR / GRR for the trailing quarter + 4-quarter trend.
  2. NPS (relationship + transactional) with segment breakdown.
  3. Top 3 churn drivers, with a counter-action and an owner.
  4. Top 3 expansion drivers and their adoption rate.
  5. Asks: one budgetary, one organizational, one priority alignment.

Anti-patterns to avoid

  • Customer-first as a slogan. Without scorecards and consequences, it's marketing copy.
  • CSM as the universal solvent. CSMs are not free; pair them to the right segment, not every customer.
  • Health-score voodoo. A 17-component health score that no one understands rots. Start with 4–6 components; tune.
  • VoC without action loops. Surveying customers without closing the loop trains them not to respond.
  • Renewals as a finance task. Renewals are a strategic moment; insist on a 90/60/30 motion.
  • Expansion as cross-sell-only. Usage-driven expansion is durable; cross-sell is volatile.

References

  • references/customer-experience-strategy.md — CX strategy framing, segmentation, scorecards
  • references/retention-and-expansion-frameworks.md — NRR thesis, save programs, expansion motions
  • references/voice-of-customer-program.md — VoC architecture, action loops, instruments
  • business-growth/customer-success-manager — operational CSM tactics
  • business-growth/churn-prevention — execution of save programs
  • c-level-advisor/cmo-advisor — customer marketing alignment
  • c-level-advisor/cro-advisor — renewals + expansion boundary
  • c-level-advisor/cpo-advisor — feedback loop to product
  • product-team/user-research — interview frameworks for churn / expansion

© borghei, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

SKILL.md and 6 other files (scripts, references) in c-level-advisor/chief-customer-officer-advisor of borghei/Claude-Skills.

  • SKILL.md
  • references/customer-experience-strategy.md
  • references/retention-and-expansion-frameworks.md
  • references/voice-of-customer-program.md
  • scripts/churn_intervention_planner.py
  • scripts/cx_maturity_scorer.py
  • scripts/voc_program_designer.py

Open the folder on GitHubat commit 4a698e8

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Categories

Questions about Chief Customer Officer Advisor

What does Chief Customer Officer Advisor do?

Customer leadership advisor on CX strategy, retention and expansion, and voice-of-customer programs. Chief Customer Officer Advisor is an agent skill from borghei/Claude-Skills. Customer leadership advisor on CX strategy, retention and expansion, and voice-of-customer programs.

When should I use Chief Customer Officer Advisor?

Chief Customer Officer Advisor fits situations like: defining a CX strategy; scoring CX maturity; planning churn interventions; designing a VoC program.

How do I install Chief Customer Officer Advisor in Claude Code?

Run `npx skills add borghei/Claude-Skills --skill chief-customer-officer-advisor -a claude-code`. Or copy the skill folder (c-level-advisor/chief-customer-officer-advisor in borghei/Claude-Skills) into .claude/skills/chief-customer-officer-advisor in your project. Claude Code loads it when a task matches its description.

How do I install Chief Customer Officer Advisor in Codex?

Run `npx skills add borghei/Claude-Skills --skill chief-customer-officer-advisor -a codex`. Or copy the skill folder (c-level-advisor/chief-customer-officer-advisor in borghei/Claude-Skills) into .agents/skills/chief-customer-officer-advisor in your project. Codex loads it when a task matches its description.

Can I use Chief Customer Officer Advisor in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add borghei/Claude-Skills --skill chief-customer-officer-advisor -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/chief-customer-officer-advisor, .gemini/skills/chief-customer-officer-advisor, .github/skills/chief-customer-officer-advisor and .opencode/skills/chief-customer-officer-advisor in your project.

What does Chief Customer Officer Advisor need to run?

Going by SKILL.md and its folder, Chief Customer Officer Advisor needs Python for the scripts in its folder and the command-line tools its instructions call (python3). Our summary lists: Python 3.

Does Chief Customer Officer Advisor access the network?

SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.

Is Chief Customer Officer Advisor safe to install?

Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. The check reads SKILL.md only: the scripts in the folder are not scanned, so read them before running anything.

What licence does Chief Customer Officer Advisor use?

Chief Customer Officer Advisor is published under the MIT licence (declared in SKILL.md). It allows redistribution, so the full SKILL.md is shown on this page.

How many tokens does Chief Customer Officer Advisor use?

About 2.1k tokens (SKILL.md is roughly 8.3k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full. Its references folder adds about 6.5k tokens, read only when the agent opens those files.

What are the alternatives to Chief Customer Officer Advisor?

Skills that share tags, products or a category with Chief Customer Officer Advisor: Customer Research (Nexus-JPF/note-companion, 870 stars), Google Maps Reviews API Skill (browser-act/skills, 6.1k stars), Reddit Insights (lignertys/reddit-research-skills, 14 stars) and Pulse (alirezarezvani/claude-skills, 28k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Chief Customer Officer Advisor?

borghei (a GitHub user) maintains it in borghei/Claude-Skills, which has 891 GitHub stars. The repository holds 354 skills in this directory. The repository was last updated on October 7, 2026.

Source: borghei/Claude-Skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.