Agent skill

Support Feedback Prioritization

by amplitude in amplitude/builder-skills

Pull Intercom tickets and Slack support messages from the past 7 days, classify each signal, enrich with CRM data (ARR, plan, renewal), score by customer value and churn risk, and output a tiered…

No licenceAuto-check passedSales & Support

Install Support Feedback Prioritization

skills CLI
$ npx skills add amplitude/builder-skills --skill support-feedback-prioritization -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install amplitude/builder-skills support-feedback-prioritization --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/amplitude/builder-skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/analytics-skills/skills/support-feedback-prioritization .claude/skills/support-feedback-prioritization && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
support-feedback-prioritization
GitHub stars
159
Token cost
~949 tokens
SKILL.md length
189 words
Files
1
Skills in repo
61
Repo updated
First seen
Licence
None found

At a glance

Pull Intercom tickets and Slack support messages from the past 7 days, classify each signal, enrich with CRM data (ARR, plan, renewal), score by customer value and churn risk, and output a tiered…

  • You need a fast
  • SKILL.md covers Prompt Template, Setup, Placeholders to fill in and Tips
  • Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md
  • Data-driven view of what support signals matter most

What it does

Support Feedback Prioritization is an agent skill from amplitude/builder-skills. Pull Intercom tickets and Slack support messages from the past 7 days, classify each signal, enrich with CRM data (ARR, plan, renewal), score by customer value and churn risk, and output a tiered priority report saved to Drive. Use when you need a fast, data-driven view of what support signals matter most.

Its SKILL.md is about 950 tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.

It sits in Sales & Support, covering Prioritization frameworks and Customer success. It works with Slack and Intercom. The repository describes itself as: Open-source AI skills for product managers — battle-tested by PMs at Amplitude.

When your agent uses it

  • You need a fast
  • Data-driven view of what support signals matter most

Example prompts

  • “/support-feedback-prioritization”

What it can do on your machine

Read from SKILL.md and the folder at commit 51838c2. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    No scripts in the folder and no shell commands in SKILL.md.

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    No URLs in SKILL.md.

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Support Feedback Prioritization loads about 949 tokens when it runs. Until then it costs about 85 tokens; SKILL.md has 189 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~85
When it runs · the whole SKILL.md, loaded when a task matches
~949

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check passed

The automated check found no risky patterns in SKILL.md.

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.

SKILL.md

Without a licence we can't republish the file, so here is its outline and opening line. It has 189 words (~949 tokens).

“Turn a week of support noise into a ranked, enriched action list — in minutes.”

— opening of SKILL.md by amplitude
name
support-feedback-prioritization
suggest_when
User says "support triage", "prioritize feedback", "what are customers complaining about", "support digest", "what should I act on from support this week", or…

Read the full SKILL.md on GitHub

Files

Just SKILL.md in analytics-skills/skills/support-feedback-prioritization of amplitude/builder-skills.

Open the folder on GitHubat commit 51838c2

Compare with similar skills

Support Feedback Prioritization next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

Support Feedback Prioritization compared with similar skills
SkillStarsUsed inTokensAuto-checkLicenceRepo updated
Support Feedback Prioritization this skillamplitude/builder-skills159—~949Automated safety check: PassNone
Siftranknoperator/siftrank224—~2.9kAutomated safety check: PassMIT
Churn Analysisshawnpang/startup-founder-skills341—~2.3kAutomated safety check: PassMIT
SalesXiaomiMiMo/MiMo-Code14k—~637Automated safety check: PassMIT
Client Reportindranilbanerjee/digital-marketing-pro8551 repos~2.4kAutomated safety check: PassMIT
Customer Statustechwolf-ai/ai-first-toolkit132—~1.2kAutomated safety check: PassMIT

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Works with

Questions about Support Feedback Prioritization

What does Support Feedback Prioritization do?

Pull Intercom tickets and Slack support messages from the past 7 days, classify each signal, enrich with CRM data (ARR, plan, renewal), score by customer value and churn risk, and output a tiered…. Support Feedback Prioritization is an agent skill from amplitude/builder-skills. Pull Intercom tickets and Slack support messages from the past 7 days, classify each signal, enrich with CRM data (ARR, plan, renewal), score by customer value and churn risk, and output a tiered priority report saved to Drive.

When should I use Support Feedback Prioritization?

Support Feedback Prioritization fits situations like: you need a fast; data-driven view of what support signals matter most.

How do I install Support Feedback Prioritization in Claude Code?

Run `npx skills add amplitude/builder-skills --skill support-feedback-prioritization -a claude-code`. Or copy the skill folder (analytics-skills/skills/support-feedback-prioritization in amplitude/builder-skills) into .claude/skills/support-feedback-prioritization in your project. Claude Code loads it when a task matches its description.

How do I install Support Feedback Prioritization in Codex?

Run `npx skills add amplitude/builder-skills --skill support-feedback-prioritization -a codex`. Or copy the skill folder (analytics-skills/skills/support-feedback-prioritization in amplitude/builder-skills) into .agents/skills/support-feedback-prioritization in your project. Codex loads it when a task matches its description.

Can I use Support Feedback Prioritization in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add amplitude/builder-skills --skill support-feedback-prioritization -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/support-feedback-prioritization, .gemini/skills/support-feedback-prioritization, .github/skills/support-feedback-prioritization and .opencode/skills/support-feedback-prioritization in your project.

What does Support Feedback Prioritization need to run?

SKILL.md names no scripts, command-line tools or credentials: Support Feedback Prioritization is instructions for the agent only.

Does Support Feedback Prioritization access the network?

SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.

Is Support Feedback Prioritization safe to install?

Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.

What licence does Support Feedback Prioritization use?

No licence was found for Support Feedback Prioritization or its repository. Without one, default copyright applies: ask the author before reusing or redistributing it.

How many tokens does Support Feedback Prioritization use?

About 949 tokens (SKILL.md is roughly 3.8k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.

What are the alternatives to Support Feedback Prioritization?

Skills that share tags, products or a category with Support Feedback Prioritization: Siftrank (noperator/siftrank, 224 stars), Churn Analysis (shawnpang/startup-founder-skills, 341 stars), Sales (XiaomiMiMo/MiMo-Code, 14k stars) and Client Report (indranilbanerjee/digital-marketing-pro, 855 stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Support Feedback Prioritization?

amplitude (a GitHub organization) maintains it in amplitude/builder-skills, which has 159 GitHub stars. The repository holds 61 skills in this directory. The repository was last updated on July 24, 2026.

Source: amplitude/builder-skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.