Venice Decisions

curl https://api.venice.ai/api/v1/decisions \
  -H "Authorization: Bearer $VENICE_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "model": "jev-latest",
    "state": "My payouts have failed for three days and nobody has replied. Please help ASAP.",
    "questions": {
      "is_urgent": {
        "type": "noul",
        "instructions": "Does this message require urgent attention?"
      },
      "department": {
        "type": "choice",
        "instructions": "Which team should handle this ticket?",
        "criteria": {
          "billing": "Payments, invoices, or refunds",
          "technical": "Bugs, outages, or integrations",
          "sales": "Pricing, upgrades, or new accounts"
        }
      },
      "frustration": {
        "type": "score",
        "instructions": "How frustrated is the customer?",
        "criteria": ["Calm", "Frustrated", "Very angry"]
      }
    }
  }'

{
  "model": "jev-latest",
  "answers": {
    "is_urgent": { "type": "noul", "noul": 0.95 },
    "department": {
      "type": "choice",
      "choice": "billing",
      "probabilities": { "billing": 0.95, "technical": 0.05, "sales": 0 },
      "confidence": 0.93
    },
    "frustration": {
      "type": "score",
      "score": 1.27,
      "legend": { "0": "Calm", "1": "Frustrated", "2": "Very angry" },
      "probabilities": { "0": 0, "1": 0.73, "2": 0.27 },
      "confidence": 0.6
    }
  },
  "usage": { "input_tokens": 429, "output_tokens": 73 }
}

{
  "refund_requested": {
    "type": "noul",
    "instructions": "Does the customer explicitly request a refund?",
    "criteria": {
      "true": "The customer asks for money to be returned",
      "false": "The customer does not ask for money to be returned"
    }
  }
}

{ "refund_requested": { "type": "noul", "noul": 0.88 } }

{
  "request_type": {
    "type": "choice",
    "instructions": "What is the customer's primary request?",
    "criteria": {
      "refund": "Return money already paid",
      "troubleshooting": "Help resolve a product problem",
      "information": "Answer a question without taking action",
      "other": null
    }
  }
}

{
  "request_type": {
    "type": "choice",
    "choice": "refund",
    "probabilities": { "refund": 0.9, "troubleshooting": 0.06, "information": 0.03, "other": 0.01 },
    "confidence": 0.85
  }
}

{
  "severity": {
    "type": "score",
    "instructions": "How severe is the reported issue?",
    "criteria": [
      "Cosmetic or no material impact",
      "Workflow is impaired but a workaround exists",
      "Critical workflow is blocked with no workaround"
    ]
  }
}

{
  "severity": {
    "type": "score",
    "score": 1.4,
    "legend": {
      "0": "Cosmetic or no material impact",
      "1": "Workflow is impaired but a workaround exists",
      "2": "Critical workflow is blocked with no workaround"
    },
    "probabilities": { "0": 0.05, "1": 0.5, "2": 0.45 },
    "confidence": 0.55
  }
}

const res = await fetch('https://api.venice.ai/api/v1/decisions', {
  method: 'POST',
  headers: {
    Authorization: `Bearer ${process.env.VENICE_API_KEY}`,
    'Content-Type': 'application/json',
  },
  body: JSON.stringify({
    model: 'jev-latest',
    state: { ticket: { subject: 'Duplicate charge', message: 'I was charged twice. Please refund the duplicate.' }, account: { plan: 'pro' } },
    questions: {
      covered: { type: 'noul', instructions: 'Does ticket.message request a refund for a duplicate charge?' },
      priority: { type: 'score', instructions: 'How urgent is this ticket?', criteria: ['Low', 'Medium', 'High'] },
    },
  }),
})
if (!res.ok) throw new Error(`${res.status} ${await res.text()}`)
const { answers } = await res.json()

if (answers.covered.type === 'noul' && answers.covered.noul >= 0.9) {
  // auto-approve
}

import os, requests

r = requests.post(
    "https://api.venice.ai/api/v1/decisions",
    headers={"Authorization": f"Bearer {os.environ['VENICE_API_KEY']}"},
    json={
        "model": "jev-latest",
        "state": "Help! My payouts have been failing for 3 days.",
        "questions": {
            "team": {
                "type": "choice",
                "instructions": "Which team should handle this?",
                "criteria": {"billing": "Payments, invoicing, refunds", "technical": "Bugs, outages, integrations"},
            }
        },
    },
    timeout=60,
)
r.raise_for_status()
team = r.json()["answers"]["team"]
route = team["choice"] if team["confidence"] >= 0.8 else "human_review"