User Flow Mapping

User Flow Mapping

This skill enables the agent to create detailed user flow diagrams that map every step, decision point, error state, and success path a user encounters while completing a task in a product. The agent produces three types of flows — task flows (single path, no decisions), user flows (multiple paths with decision branches), and wire flows (flows annotated with screen wireframes) — using Mermaid diagram syntax for portability. Each flow includes annotations for conversion metrics, drop-off risk points, and optimization opportunities.

Workflow

1. Define the Flow Objective and Scope: Identify the specific user goal being mapped (e.g., "Complete a purchase," "Reset a password"). Determine the entry points — how the user arrives at the start of the flow (direct link, homepage navigation, email CTA, push notification). Establish the success criteria and the scope boundary so the diagram does not expand indefinitely.

2. Identify All Steps and Decision Points: List every screen, action, and system response in sequence. Mark decision points where the user or the system branches (e.g., "Is the user logged in?" or "Did payment succeed?"). Include error states, validation failures, and retry loops. For each step, note whether it is a user action (click, type, swipe) or a system action (redirect, API call, email sent).

3. Map Happy Path First, Then Edge Paths: Draw the ideal path from entry to success first. Then layer in alternative paths: what happens if the user is not logged in, if validation fails, if the session times out, if the payment is declined. Each branch should terminate in either a success state, an error recovery path, or an exit point.

4. Annotate with Metrics and Risk Points: At each step, note the relevant metric: page view count, click-through rate, form completion rate, drop-off percentage. Flag high-friction steps where users are likely to abandon (multi-field forms, account creation walls, payment pages). Suggest specific optimizations for each risk point.

5. Generate the Mermaid Diagram: Produce a clean Mermaid graph TD diagram using consistent node shapes: rounded rectangles () for pages/screens, diamonds {} for decisions, rectangles [] for actions, and double-circles (()) for start/end states. Use descriptive labels and color annotations via style directives to highlight error paths in red and success paths in green.

6. Review and Iterate: Walk through the diagram with the user to verify completeness. Check that every branch terminates, that no orphan nodes exist, and that the flow accurately reflects the actual product behavior including edge cases.

Usage

Provide the agent with the user goal, the product context (web app, mobile app, or cross-platform), and any known screens or steps. Optionally include analytics data (drop-off rates, conversion percentages) for the agent to annotate onto the diagram. The agent will produce a Mermaid diagram with annotations.

Examples

Example 1: E-Commerce Checkout Flow

User Request: "Map the complete checkout flow for our e-commerce site. Users can be logged in or guests. We support credit card and PayPal."

Agent Response:

graph TD
    START(("Start: Cart Page")) --> REVIEW["Review Cart Items"]
    REVIEW --> EMPTY{Cart empty?}
    EMPTY -- Yes --> BROWSE["Redirect to Shop Page"]
    EMPTY -- No --> AUTH{User logged in?}

    AUTH -- Yes --> SHIPPING["Enter Shipping Address"]
    AUTH -- No --> CHOICE{Guest or Sign In?}
    CHOICE -- Sign In --> LOGIN["Login Page"]
    LOGIN --> LOGIN_OK{Login successful?}
    LOGIN_OK -- Yes --> SHIPPING
    LOGIN_OK -- No --> LOGIN_ERR["Show Error, Retry"]
    LOGIN_ERR --> LOGIN
    CHOICE -- Guest --> GUEST_EMAIL["Enter Email Address"]
    GUEST_EMAIL --> SHIPPING

    SHIPPING --> VALIDATE_ADDR{Address valid?}
    VALIDATE_ADDR -- No --> ADDR_ERR["Show Validation Errors"]
    ADDR_ERR --> SHIPPING
    VALIDATE_ADDR -- Yes --> DELIVERY["Select Delivery Method"]

    DELIVERY --> PAYMENT{Payment method?}
    PAYMENT -- Credit Card --> CC["Enter Card Details"]
    CC --> CC_VALID{Card valid?}
    CC_VALID -- No --> CC_ERR["Show Card Error"]
    CC_ERR --> CC
    CC_VALID -- Yes --> PROCESS

    PAYMENT -- PayPal --> PP["Redirect to PayPal"]
    PP --> PP_OK{PayPal authorized?}
    PP_OK -- No --> PP_ERR["PayPal Cancelled"]
    PP_ERR --> PAYMENT
    PP_OK -- Yes --> PROCESS

    PROCESS["Process Payment"] --> SUCCESS{Payment successful?}
    SUCCESS -- Yes --> CONFIRM["Order Confirmation Page"]
    CONFIRM --> END(("End: Order Complete"))
    SUCCESS -- No --> DECLINE["Show Decline Message"]
    DECLINE --> PAYMENT

    style BROWSE fill:#fef3c7,stroke:#f59e0b
    style LOGIN_ERR fill:#fee2e2,stroke:#ef4444
    style ADDR_ERR fill:#fee2e2,stroke:#ef4444
    style CC_ERR fill:#fee2e2,stroke:#ef4444
    style PP_ERR fill:#fee2e2,stroke:#ef4444
    style DECLINE fill:#fee2e2,stroke:#ef4444
    style CONFIRM fill:#d1fae5,stroke:#10b981
    style END fill:#d1fae5,stroke:#10b981

Metric annotations:

• Cart → Shipping: ~72% proceed (28% abandon after viewing cart)
• Shipping → Payment: ~85% proceed (address validation is low friction)
• Payment → Confirmation: ~64% proceed (highest drop-off; consider saved payment methods)
• Guest vs Sign In split: ~55% choose guest checkout (reduce friction by keeping guest option prominent)